IT Operations Engineer

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

Job Summary

We are looking for an experienced IT Support Engineer to manage IT infrastructure, provide technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

The ideal candidate should have strong networking and troubleshooting skills, along with hands-on experience in Fortinet/FortiGate, CCNA-level networking, Windows Server, and CrowdStrike.

Key Responsibilities :

Provide day-to-day IT support and troubleshoot hardware, software, and network-related issues.

Configure, manage, and troubleshoot Fortinet/FortiGate firewalls.

Handle network administration, including LAN, WAN, connectivity, and network security.

Manage and support Windows Server environments.

Monitor and manage endpoint security using CrowdStrike.

Diagnose and resolve technical issues promptly to minimize downtime.

Maintain IT infrastructure, system configurations, and technical documentation.

Ensure system security, network reliability, and smooth IT operations.

Required Skills :

Strong experience in IT Support and IT infrastructure management.

Hands-on knowledge of Fortinet/FortiGate and/or CCNA-level networking.

Working knowledge of Windows Server administration.

Experience with CrowdStrike endpoint security.

Excellent troubleshooting, networking, and problem-solving skills.

Good communication and coordination skills.

Job Title: TechOps Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 6 Month-2 years (Excluding Internship)

Shift Timing: 2 PM to 11 PM IST

Role Overview

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1 years of experience as a Site Reliability Engineer, Technical project coordinator role.
• Proven experience of SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Hands-on experience with AWS Cloud and IaC tools such as Terraform or Ansible.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

• 3 years of relevant experience in DevOps, Site Reliability Engineering (SRE), cloud operations, or application production support.
• Strong practical understanding of AWS cloud services, including compute, storage, IAM, networking, security, and monitoring.
• Good Linux administration skills, including system troubleshooting, performance analysis, log investigation, and service management.
• Hands-on experience with GitLab CI/CD, including pipeline configuration, execution, troubleshooting, YAML files, variables, artifacts, and GitLab Runners.
• Mandatory hands-on experience with Infrastructure as Code (IaC), preferably Terraform, including infrastructure provisioning, configuration management, reusable modules, state management, and troubleshooting deployment issues.
• Working knowledge of Git, branching strategies, merge requests, and version control workflows.
• Good understanding of networking fundamentals, including DNS, TCP/IP, ports, routing, load balancers, and AWS security groups.
• Ability to systematically investigate and resolve infrastructure, application, and deployment issues using logs, metrics, monitoring tools, and dependency analysis.
• Working knowledge of Python or Shell scripting for operational automation and troubleshooting.
• Strong problem-solving skills, communication, collaboration, willingness to learn, and ownership of incidents through resolution.

Preferred Skills and Experience

• Basic SQL knowledge for application and database-related operational investigations.
• Experience with AWS monitoring and logging services, particularly Amazon CloudWatch.
• Familiarity with incident, problem, and change management processes in production environments.
• Exposure to operational automation, proactive monitoring, alert optimization, and root cause analysis (RCA).
• Understanding of cloud infrastructure best practices, including security, reliability, availability, and cost optimization.
• Experience supporting containerized applications using Docker, Kubernetes, or Amazon EKS would be an advantage.

Job Description – Windows Administrator

Position: Windows Administrator

Experience: 3–5 Years

Location: Bangalore

Work Mode: Work From Office (WFO)

Joining: Immediate

Key Responsibilities:

• Manage and administer Windows Servers.
• Perform physical server patching and upgrades.
• Troubleshoot Windows Server, hardware, and OS-related issues.
• Monitor server performance, availability, and health.
• Perform regular maintenance, updates, and security patches.
• Handle incidents and provide timely production support.
• Coordinate with infrastructure and application teams for issue resolution.

Required Skills:

Windows Server Administration, Physical Server Patching, Troubleshooting, Server Upgrades, Monitoring, and Production Support.

Job Title : DevOps / Infrastructure Engineer

Experience : 3+ Years

Location : Gurugram Sector 48

Work Mode : 6 Days WFO (Monday to Saturday) / 01st & 03rd Saturdays are off

Employment Type : Full-time

Role Overview :

We are looking for a DevOps / Infrastructure Engineer with strong hands-on experience in Linux administration, Jenkins, Docker, networking, bare-metal servers, AWS, Redis, and MongoDB. The candidate should be capable of independently troubleshooting infrastructure, deployment, networking, and application-related issues in production environments.

Mandatory / Non-Negotiable Skills :

• Strong hands-on experience with Linux Administration & Troubleshooting.Strong experience with Jenkins and CI/CD pipelines.
• Hands-on experience with Docker and containerized environments.
• Strong understanding of Networking concepts – TCP/IP, DNS, HTTP/HTTPS, ports, routing, firewalls, load balancing, etc.
• Hands-on experience with Bare Metal Servers / Server Administration.
• Strong hands-on experience with AWS (EC2, VPC, IAM, Security Groups, Load Balancers, S3 & CloudWatch)
• Working knowledge of Redis
• Working knowledge of MongoDB
• Strong production troubleshooting and incident-resolution skills

Key Responsibilities :

• Manage, configure, monitor, and troubleshoot Linux and bare-metal servers
• Build, maintain, and troubleshoot Jenkins CI/CD pipelines
• Deploy, manage, and troubleshoot applications using Docker
• Manage and troubleshoot AWS infrastructure and services
• Configure and maintain networking, security groups, firewalls, ports, and connectivity
• Support and maintain Redis and MongoDB environments
• Perform server health checks, log analysis, performance troubleshooting, and incident resolution
• Work closely with development teams to support application deployments
• Identify root causes of infrastructure and production issues and implement preventive solutions
• Maintain infrastructure security, availability, and reliability
• Automate repetitive operational tasks wherever possible

Required Candidate Profile :

• 3+ years of relevant experience in DevOps, Infrastructure, System Administration, or related roles.
• Strong hands-on / production experience with all mandatory technologies.
• Good understanding of Linux systems and infrastructure.
• Strong troubleshooting and problem-solving abilities.
• Ability to take ownership of production infrastructure and deployment issues.
• Good communication and collaboration skills.

Role Overview

We are looking for a DevOps / Platform Engineer with 3–4 years of experience to help manage AWS cloud infrastructure, automation, and AI-ready platform operations. You will work closely with engineering and AI teams to ensure scalable, secure, and reliable deployments.

Key Responsibilities

1. AWS & Infrastructure: Manage core AWS services (EC2, EKS, Lambda, RDS, S3, VPC) using Infrastructure-as-Code (Terraform, CloudFormation, or CDK).
2. AI/ML Workflows: Support infra for AI applications, model serving, vector databases, and GPU-based workloads.
3. CI/CD & Automation: Build and maintain deployment pipelines using GitHub Actions, GitLab CI, or Jenkins.
4. Containers & Kubernetes: Deploy and maintain containerized applications using Docker and Kubernetes (EKS) or ECS.
5. Observability & Incident Support: Maintain dashboards and alerts with CloudWatch, Prometheus, or Grafana, and participate in on-call response.
6. Security & FinOps: Apply AWS security best practices (IAM, encryption, secrets) and assist with cloud cost optimization.

Must-Have Skills & Qualifications

1. 3–4 years of experience in DevOps, SRE, or Cloud Infrastructure Engineering.
2. AWS & Containers: Good working knowledge of core AWS services, Docker, and Kubernetes (EKS).
3. Infrastructure-as-Code: Practical experience with Terraform, CloudFormation, or AWS CDK.
4. Linux & Networking: Solid fundamentals in Linux systems, DNS, routing, and load balancing.
5. Scripting: Hands-on scripting proficiency in Python, Bash, or Go.
6. CI/CD & Observability: Experience building CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins) and using monitoring tools (CloudWatch, Prometheus, Grafana, or Datadog).

Nice-to-Have Skills

1. Basic exposure to AI/ML infrastructure, model serving, or GPU-based compute.
2. Experience with event-driven messaging systems (Kafka, Redis, or SQS).
3. Familiarity with GitOps tools and Helm (ArgoCD, Flux, or OpenTelemetry).
4. AWS Certifications (Solutions Architect Associate, SysOps Administrator, or DevOps Engineer).

Associate Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 0.6-2 years (Excluding Intership)

Shift Timing: 2 PM to 11 PM IST

About Company

It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.

Role Overview

It is seeking a Platform Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. Their engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you’ll do:  

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule) 
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization. 
•  Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
•  Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support  teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.  

What We’re Looking For: 

Basic Qualifications and skills

• Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
• Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
• Proven experience of DevOps, Platform Engineer, SRE or Technical Project Coordination with IoT or connected devices based platforms.
• Experience with incident management and on-call best practices. Provide support to on call engineers
• Manage and maintain AWS cloud infrastructure to ensure high availability, scalability, reliability, and performance of the EV charging platform.
• Use Terraform (Infrastructure as Code) to automate infrastructure provisioning, configuration, and environment management.
• Configure and manage load balancing to distribute traffic efficiently across platform services, improve application availability, and eliminate performance bottlenecks.
• Excellent analytical and problem-solving skills with a proactive mindset. 
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written). 
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

 Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

We are seeking a highly skilled Senior DevOps Engineer with 8+ years of professional experience to join our team. In this role, you will design, implement, and optimize cloud infrastructure and CI/CD processes.

You will collaborate closely with development, QA, and operations teams to deliver scalable, secure, automated, and reliable solutions on AWS.

The ideal candidate will have strong hands-on experience with AWS, Terraform, Git/GitHub, Jenkins, PowerShell, Python, AWS Systems Manager (SSM) Documents, and Active Directory (AD) administration, along with a passion for automation, efficiency, and operational excellence.

Key Responsibilities

• Design, build, and maintain scalable cloud infrastructure on AWS.
• Develop and manage Infrastructure as Code (IaC) using Terraform.
• Build, maintain, and optimize CI/CD pipelines using Jenkins and GitHub.
• Use AWS Systems Manager (SSM) to support operational automation and system administration.
• Automate system tasks and administrative workflows using PowerShell and other scripting languages.
• Create, maintain, and execute custom SSM Documents for configuration management, patching, automation, and troubleshooting.
• Manage and administer Active Directory (AD), including users, groups, permissions, policies, authentication, and integration with AWS services.
• Implement and manage version-control workflows in Git and GitHub.
• Ensure infrastructure and deployment processes follow best practices for security, reliability, scalability, and cost optimization.
• Monitor and troubleshoot production systems to ensure high availability, performance, and reliability.
• Collaborate with development teams to improve software delivery processes and release management.
• Mentor junior engineers and contribute to the development of DevOps standards and best practices.

Required Skills and Experience

• 8+ years of professional experience, including at least 4 years in DevOps or Site Reliability Engineering (SRE) roles.
• Strong hands-on experience with AWS services, including EC2, VPC, IAM, S3, EKS, Lambda, and related services.
• Proven expertise in Terraform for Infrastructure as Code.
• Experience administering both Linux and Windows operating systems.
• Experience designing and managing CI/CD pipelines using Jenkins and GitHub.
• Proficiency with Git workflows and source-code management best practices.
• Strong PowerShell scripting skills; familiarity with Python and/or Bash is a plus.
• Experience with AWS Systems Manager (SSM), including creating and managing SSM Documents.
• Hands-on experience managing Active Directory, including users, groups, policies, authentication, permissions, and AWS integration.
• Solid understanding of cloud networking, security, monitoring, and troubleshooting.
• Excellent problem-solving, communication, collaboration, and decision-making skills.

Nice-to-Have Skills

• Experience with containerization and orchestration technologies, such as Docker, Kubernetes, and Amazon EKS.
• Knowledge of monitoring and observability tools, such as Amazon CloudWatch, New Relic, and Sumo Logic.
• An AWS certification, such as AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect.

Who You Are

• You are eager to learn new technologies and continuously improve your skills.
• You make sound decisions and take ownership of your work.
• You are proactive, self-motivated, and comfortable taking initiative.
• You are a strong communicator who enjoys collaborating with cross-functional teams.
• You are committed to improving processes, automation, reliability, and operational efficiency.