Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
We are looking for :
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience preferred.
- In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
- Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
- Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage.
Our Client's experience :
- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program
Shubham Vishwakarma
Full Stack Developer - Averlon
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tailwindcss
PHP
Laravel
React.jsJob Description:
We are seeking a Full stack Developer to contribute to the development of our Analytics platform. The ideal candidate will play a key role in each stage of the product development process, collaborating with a team of developers and designers to deliver high-quality work within tight timeframes.
Responsibilities:
- Develop and maintain web applications using PHP (Laravel), React (Next.js), Node.js
- Implement server-side scripting, API development
- Write clean, maintainable, and efficient code
- Build and scale an analytics platform that meets business requirements.
- Stay up-to-date with industry trends and incorporate best practices into the development process.
Requirements:
- Bachelor's degree in computer science or equivalent.
- Tech Stack: PHP (Laravel), React (Next.js), MySQL, Tailwind
- Strong analytical and problem solving skills
- 2-3 years of experience using PHP, MySQL
- 1 years of experience in Laravel, React.js
- Knowledge of Design patterns and OOPs concepts
- Knowledge of Linux / Unix flavors
- Familiarity with RESTful API principles and best practices
- Knowledge of Git
- Should be able to work independently
BONUS POINTS
- Familiarity with Node.js, Python
- Exposure to any of the cloud platforms like AWS/GCP/Azure
- Familiarity with LLMs
About Us:
We’re a young team of F&B enthusiasts who live and breathe data. At Kitchen Spurs, we believe decisions should be driven by insights—not instincts. We partner closely with restaurant teams, taking the operational burden of marketplace management off their shoulders—handling aggregator platforms, uncovering trends, and eliminating hours of manual work. All of this is powered by our robust analytics platform, designed to decode performance data into clear, actionable strategies. With our support, restaurants can focus on what truly matters: delivering exceptional customer experiences—the only metric that drives lasting success.
We are looking for a dynamic and results-driven Business Development Head to lead and expand our IT services business. The ideal candidate will have a proven track record of driving sales, building client relationships, and identifying new business opportunities. This role requires strong leadership, strategic planning, and the ability to work in a fast-paced environment.
Location: Prabhadevi, Mumbai
Experience: 5+ Years
Employment Type: Full-Time
Key Responsibilities:
Business Development & Sales:
- Develop and execute sales strategies to expand business in IT services.
- Identify new markets, clients, and business opportunities through networking, referrals, and market research.
- Lead the end-to-end sales cycle, from prospecting to closure, ensuring revenue targets are met.
- Prepare and deliver compelling sales pitches, proposals, and presentations to potential clients.
Strategic Planning & Market Research:
- Conduct market research to identify industry trends, competitor activities, and emerging technologies.
- Define go-to-market strategies and position the company’s services effectively.
- Work closely with internal teams to refine service offerings based on market demand.
Client Relationship Management:
- Act as the primary point of contact for key clients, ensuring customer satisfaction and long term partnerships. •
- Negotiate contracts, pricing, and service agreements to maximize profitability.
- Address client concerns and provide solutions to enhance service delivery.
Collaboration & Leadership:
- Collaborate with technical and delivery teams to align solutions with client requirements.
- Mentor and guide junior business development executives to achieve team goals.
- Work closely with marketing teams to enhance brand presence and lead generation efforts.
Key Skills & Competencies:
- Strong understanding of IT services, including software development, cloud computing, cybersecurity, and managed IT services.
- Excellent communication, negotiation, and presentation skills.
- Proven ability to close deals and meet revenue targets.
- Experience in B2B sales, particularly in IT services.
- Ability to analyze market trends and adapt business strategies accordingly.
- Strong leadership and team management skills.
Qualifications:
- Bachelor’s or Master’s degree in Business Administration, IT, or a related field.
- 5+ years of experience in IT services sales, business development, or account management.
- strong understanding of IT services, cloud solutions, software development, or digital
- Experience working with international clients is a plus.
Preferred:
- Experience in selling Managed IT Services, Cloud Computing, Digital Solutions.
- Familiarity with CRM tools (Salesforce, HubSpot) and sales automation platforms.
What We Offer:
- Competitive salary with performance-based incentives.
- Opportunity to lead and grow within a fast-evolving IT services firm.
- A collaborative and innovative work environment.
JavaRoles:
- Design, develop, implement, and maintain java application phases, code, and software.
- Conduct software analysis, programming, testing, and debugging, as well as recommending changes to improve the established processes.
- Transform requirements into stipulations and identify production and non-production application issues
- Competence and comfort using multiple frameworks (e.g. Spark, Storm, Hadoop, Angular 2/4/5, Spring Boot)
- Strong attention to detail with the ability to identify errors and make adjustments in a testing environment.
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
- Creating, designing and developing data models
- Prepare plans for all ETL (Extract/Transformation/Load) procedures and architectures
- Validating results and creating business reports
- Monitoring and tuning data loads and queries
- Develop and prepare a schedule for a new data warehouse
- Analyze large databases and recommend appropriate optimization for the same
- Administer all requirements and design various functional specifications for data
- Provide support to the Software Development Life cycle
- Prepare various code designs and ensure efficient implementation of the same
- Evaluate all codes and ensure the quality of all project deliverables
- Monitor data warehouse work and provide subject matter expertise
- Hands-on BI practices, data structures, data modeling, SQL skills
- Minimum 1 year experience in Pyspark
Angular (2+)
HTML/CSS
JavascriptExperience: 3 to 6 years in software development
Required Technology Skills:
- Web : Angular2+ (min 3 years), HTML5, NodeJS, Yarn
- Programming: Typescript
- IDE Tools : Visual Studio Code,
- Source Control – Good knowledge on SVN/Git
- Good to have: Java8, SpringBoot, JPA, Oracle PL SQL, SOAP, Restful, WSDL, ETL tools like Talend
Role Summary: - Software Development with best coding practices
- Proper co-ordination with other team members for maintaining source code versioning
- Complete and provide status of work to Team Lead/Project Manager regularly
- Create and maintain proper documents related to development work
- Collaborate with other team to create quicker issue resolution to achieve high customer satisfaction
- Flexible to learn other technologies and work across teams
- Clear understanding of requirement from functional team
- Involvement in analysis, design, coding, SIT, UAT and support
Job Description
Location : Hyderabad
Timings : 1.30 to 10.30 PM IST
Primary Responsibilities:
- Technical design, development and testing of core Dynamics 365 Business Central Apps
- Work with internal stakeholders to understand the technical requirements and scope out modifications and custom development
- Convert functional requirements to technical specifications and design documents
- Ensure development best practices are adhered to by other team members
- Conduct Code Reviews and mentor other team members
Qualifications:
- Minimum of 10+ years of Dynamics NAV Development and/or Dynamics 365 Business Central experience
- Strong knowledge of C\AL, and experience with AL
- Understanding of Events and Subscribers
- Dynamics NAV Web Services/API experience to integrate with 3rd party software’s
- Working Experience on Integrations
- Real-time Knowledge on RDLC Reports
- Strong Knowledge in Purchase, Sales. Finance is plus
- Strong understanding of the SDLC
- Excellent communication, planning and organization skills
- Good working experience with US customers/teams
Preferred Qualifications:
- Certificate in Dynamics NAV development (or equivalent in Dynamics 365 BC)
Amazon Web Services (AWS)What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication
Javascript
NodeJS (Node.js)Your skills and experience should cover:
-
Excellent programming skills using JavaScript or TypeScript
-
2+ years of relevant software engineering experience
-
Proven Node.JS programming skills with knowledge on how to scale huge Node.JS setups
-
Experience profiling and optimizing Node.JS applications
-
API design and development best practices
-
Restful web services, service-oriented architectures
-
SQL and NoSQL expert
-
Hands-on experience with developing automated tests
-
Test-driven development (TDD)
-
Experience with SCM systems like Git/SVN
-
Experience in Agile software development and continuous Integration systems like Jenkins
The following areas are highly advantageous:
-
Experience with Express and Knex
-
Experience with Loopback (https://loopback.io/" target="_blank">https://loopback.io/ TypeScript framework)
-
Experience/Interest with MySQL or PostgreSQL database
React NativeReact.js
Redux/Flux
Android Development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon