Manager (Technical Services) - IT/Software

 

Role - Technical Services Manager

Experience - 10+ years

Location - Gurgaon, Delhi

 

About our client :

Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.

What will you do?

- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.

We are looking for :

- B. Tech or equivalent degree in computer science.

- Total experience of 10+ years with at least 3 years leading a team serving customers globally.

- Industry experience of working in similar IT services/product companies with. B2B experience preferred.

- In-depth knowledge of Windows servers and strong Windows Administration skills

- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)

- Strong experience of working in cloud services (AWS preferred)

- Working knowledge of interfaces and integrations of systems.

- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges

- Committed to working collaboratively with highly diverse teams, and many different types of people

- Experience of working in hotel technologies will be an added advantage.

Our Client's experience :

- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.

Our Client offers (of course, in addition to your compensation) :

- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program