
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
We are looking for :
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience preferred.
- In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
- Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
- Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage.
Our Client's experience :
- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program

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Technical Recruiter / HR Executive
Notice Period: 30 days / Immediate Joining
Banyan Data Services (BDS) is a US-based IT Managed Services company focused on the Data Services, DevOps, and Cloud services to support Enterprise Applications, headquartered in San Jose, California USA.
We are looking for an HR Executive/Manager to join our India team based out of Bangalore. This team focuses on the most innovative and emerging data infrastructure management and DevOps tools to support highly scalable and available infrastructure and Cloud platforms.
It’s a once-in-a-lifetime opportunity to join a rocket ship startup run by a world-class executive team. You will be given high-level exposure to work with the executive team and to be part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges.
Preferred Qualifications
3 - 7 years of experience in Technical Recruiting /Staffing experience/HR Operations
Excellent interpersonal, presentation, written, verbal, and negotiation skills
Effectively utilizes recruiting tools including networking through social media outlets, professional affiliations, job boards, database searches, etc
Technical Staffing initiatives including talent acquisition, staffing, employment processing, compensation and welfare benefits, training and development, records management
Background working at a small to mid-sized technology startup in a high growth stage
Must possess critical thinking, strong planning, time management, and organizational skills
Ability to prioritize tasks to meet individual and business goals.
Ability to work independently and collaboratively.
Must be diversity Oriented to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Competitive drive & strong work ethic, “whatever it takes” attitude.
Bachelor’s Degree in human resources, business administration, finance, IT, or related field
Key Responsibilities
Strategically advise and work with company leadership for building an amazing team. From attracting and hiring the right people, to creating programs that will engage and cultivate their talents once hired, to implementing team building and retention strategies to keep them engaged, you will lead the charge to create and implement these programs and initiatives.
Demonstrates competency in the execution of the full life cycle recruitment process (source, screen, submit, pipeline, etc.), policies and guidelines, and client service objectives.
Hands-on experience utilizing LinkedIn Recruiter and Boolean search preferred
Writing job descriptions and screening applications for competency with the hiring requirements.
Scheduling and keeping tracking of all applicants as well as keeping applicants informed on the application process.
Demonstrates a proficient understanding of the business and industry; can effectively build relationships with candidates to create and sustain a pipeline for future positions. Can utilize established networks to anticipate and meet client requests.
Payroll processing for all employees.
Lead and inspire in all areas of the people services. We’re looking for someone with a high degree of emotional resilience, ethics, thoughtfulness, and positivity for this role as you’ll be looked at as a leader amongst the team.
Strategically advise company leadership for all things related to people services as well as a generalist who is seen as the point of contact within the company for all people services.
Understand our company services, technology stack and work with the technology team leader to align our recruitment practice for the effective hiring process.
Coordinate with IT team leaders to forecast department goals and hiring needs
Must be flexible to work on the office timings and off-hours to accommodate the multi-national teams
http://www.banyandata.com" target="_blank">www.banyandata.com
● Inbound calling for customer service.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts.
● Follow communication procedures, guidelines and policies.
● Take the extra mile to engage customers.
- Looking for candidates from cable or wire marketing back ground is preferable.
- Communicate with Customer’s decision making authorities and fix appointments for sales team from data base or from other sources.
- Proactive marketing, Customer Service & Sale's support
- Sending offers/quotations/proforma invoices to the customers
- Follow-up with the customers for orders/seeking feedback on the offers quoted
- Sending dispatch details to the customers after goods are dispatched
- Arranging samples of the products to the customer as per their request
- Maintaining and updating database regularly of all the customers, samples sent, offers made
- Finding out new potential customers for products and doing sales promotional activities such as sending brochures/product flyers through couriers and emails.
- Need to have good browsing skills and hands on MS office skills
- Solving customer queries
- Other duties assigned

