Manager (Technical Services) - IT/Software

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Job description:

Job Description:

Job Title: Senior Tableau Developer

Location: Gurgaon

Experience: 4–6 Years

Salary: Negotiable

Job Summary:

We need a Senior Tableau Developer with a minimum of 4 years to join our BI team. The ideal candidate will be responsible for designing, developing, and deploying business intelligence solutions using Tableau.

Key Responsibilities:

· Design and develop interactive and insightful Tableau dashboards and visualizations.

· Optimize dashboards for performance and usability.

· Work with SQL and data warehouses (Snowflake) to fetch and prepare clean data sets.

· Gather and analyse business requirements, translate them into functional and technical specifications.

· Collaborate with cross-functional teams to understand business KPIs and reporting needs.

· Conduct unit testing and resolve data or performance issues.

· Strong understanding of data visualization principles and best practices.

Tech. Skills Required:

· Proficient in Tableau Desktop (dashboard development, storyboards)

· Strong command of SQL (joins, subqueries, CTEs, aggregation)

· Experience with large data sets and complex queries

· Experience working on any Data warehouse (Snowflake, Redshift)

· Excellent analytical and problem-solving skills.

Mail updated resume with current salary-

Website: www.glansolutions.com

Key Skill:

Tableau Developer, Snowflake, SQL, Tableau Desktop, Retail domain, Data warehouse

Role : Sr Data Scientist / Tech Lead – Data Science

Number of positions : 8

Responsibilities

• Lead a team of data scientists, machine learning engineers and big data specialists
• Be the main point of contact for the customers
• Lead data mining and collection procedures
• Ensure data quality and integrity
• Interpret and analyze data problems
• Conceive, plan and prioritize data projects
• Build analytic systems and predictive models
• Test performance of data-driven products
• Visualize data and create reports
• Experiment with new models and techniques
• Align data projects with organizational goals

Requirements (please read carefully)

• Very strong in statistics fundamentals. Not all data is Big Data. The candidate should be able to derive statistical insights from very few data points if required, using traditional statistical methods.
• Msc-Statistics/ Phd.Statistics
• Education – no bar, but preferably from a Statistics academic background (eg MSc-Stats, MSc-Econometrics etc), given the first point
• Strong expertise in Python (any other statistical languages/tools like R, SAS, SPSS etc are just optional, but Python is absolutely essential). If the person is very strong in Python, but has almost nil knowledge in the other statistical tools, he/she will still be considered a good candidate for this role.
• Proven experience as a Data Scientist or similar role, for about 7-8 years
• Solid understanding of machine learning and AI concepts, especially wrt choice of apt candidate algorithms for a use case, and model evaluation.
• Good expertise in writing SQL queries (should not be dependent upon anyone else for pulling in data, joining them, data wrangling etc)
• Knowledge of data management and visualization techniques --- more from a Data Science perspective.
• Should be able to grasp business problems, ask the right questions to better understand the problem breadthwise /depthwise, design apt solutions, and explain that to the business stakeholders.
• Again, the last point above is extremely important --- should be able to identify solutions that can be explained to stakeholders, and furthermore, be able to present them in simple, direct language.

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Hiring for the below position with one of our premium client

Role: Senior DevOps Engineer

Exp:7+ years

Location: Chennai

Key skills: DevOps, Cloud, Python scripting

Description:

 Strong analytical and problem-solving skills 

Ability to work independently, learn quickly and be proactive

 7-9 years overall and at least 3-4 years of hands-on experience in designing and managing DevOps Cloud infrastructure

 Experience must include a combination of:

o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)

o Ability to write and maintain code in at least one scripting language (Python preferred)

o Practical knowledge of shell scripting

o Cloud knowledge – AWS, VMware vSphere

o Good understanding and familiarity with Linux o Networking knowledge – Firewalls, VPNs, Load Balancers o Web/Application servers, Nginx, JVM environments

o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.

o Familiarity with logging systems - Logstash, Elasticsearch, Kibana o Git, Jenkins, Jira 

If interested kindly apply!

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What you will do

We’re looking for efficient Youtube Channel Managers who will help to take vision forward. The vision being to be the first ones in the market to bring exclusive and authentic content related to state-level exams.

So, you need to be someone ready to take up the responsibility of handling the overalls of multiple YouTube Channels across multiple states. As part of that, we’ll need you to: -

• Own the entire YouTube strategy and its implementation on multiple channels. Come up with effective growth strategies for sustained growth
• Manage the creators, content, and overall production of the videos that’ll go on the channel.
• Lead 4-6 people teams with a good mix of creative and technical skills

• Make data driven decisions and carry out regular data analysis 

You should apply if you

• Bring your A-Game: Is analytically strong with an understanding of content and domain knowledge. Candidates who can innovate in limited budgets will be preferred!
• Know the yard: Should have worked on brand or content strategy in the digital domain. An experience of 2-3 years is required. Having significant Youtube Experience is ideal.
• Are stacked with the necessary skills: Mid level data analysis skills, the skill to to manage a team of 4-6 people, and some basic excel will do the job.

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Decoding Youth Talent (DYT) Private Limited is a sports technology start-up which aims to enable coaches, clubs and academies to scout, hire and develop youth talent through technology

DYT is incubated and backed by one of the most prestigious MBA institutes in Asia, the Indian Institute of Management, Lucknow (IIM-L).

Position Overview:

We are seeking a highly motivated and experienced Product marketer to lead a dynamic team of social media marketers, including social media analysts, content analysts, graphic designers, video editors, and a sales team. The ideal candidate will be responsible for creating, executing, and managing marketing strategies, campaigns, and sales efforts to drive user acquisition, engagement, and retention on our platform.

Key Responsibilities:

Strategy Development:

• Develop and implement a comprehensive product marketing strategy to increase platform awareness and user engagement.
• Analyze market trends and competitor activities to inform marketing strategies.

Social Media Management:

• Lead and mentor a team of social media analysts and content creators.
• Manage and grow our presence on social media platforms such as Instagram, LinkedIn, and Facebook.
• Plan and schedule social media content, including posts, stories, and engagement tactics.
• Analyze and report on social media performance metrics.

Content Creation:

• Oversee the creation of engaging and visually appealing content, including graphics, videos, and written materials.
• Ensure that content aligns with the brand and resonates with the target audience.
• Develop and maintain an editorial calendar.

User Engagement:

• Develop and execute campaigns and strategies to keep users engaged with the platform.
• Gather user feedback and insights to improve the platform's user experience.
• Implement customer feedback into product improvements.

Data Analysis and SEO:

• Utilize Google Analytics and other analytics tools to monitor website traffic and user behavior.
• Implement SEO best practices to improve the platform's visibility in search engines.

Campaign Management:

• Plan and execute advertising campaigns through platforms like Google AdSense.
• Monitor campaign performance, optimize ad spend, and maximize ROI.

Sales Team Leadership:

• Lead and manage a sales team responsible for selling platform subscriptions and services to football academies and other stakeholders.
• Set sales targets, develop strategies, and monitor sales team performance.
• Collaborate with the sales team to align marketing efforts with revenue goals.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field. Master's degree is a plus.
• Proven experience in product marketing and sales, preferably in the sports or technology industry.
• Strong understanding of digital marketing strategies, social media, content creation, and SEO.
• Proficiency in Google AdSense and Google Analytics.
• Excellent communication and leadership skills.
• Creative thinking and ability to generate innovative marketing and sales ideas.
• Ability to analyze data and draw actionable insights.
• Strong project management and organizational skills.

1. Managing Availability, Performance, Capacity of infrastructure and applications.
2. Building and implementing observability for applications health/performance/capacity.
3. Optimizing On-call rotations and processes.
4. Documenting “tribal” knowledge.
5. Managing Infra-platforms like Mesos/Kubernetes, CICD, Observability (Prometheus/New

Relic/ELK, Databases, Data Platforms Infrastructure

1. Providing help in onboarding new services with a production readiness review process.
2. Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
3. Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
4. Working with the Dev team to have in depth understanding of the application architecture and

its bottlenecks.

1. Identifying observability gaps in product services, infrastructure and working with stake owners

to fix it.

1. Managing Outages and doing detailed RCA with developers and identifying ways to avoid that

situation.

1. Managing/Automating upgrades of the infrastructure services.
2. Automate toil work.
3. A collaborative spirit with the ability to work across disciplines to influence, learn, and deliver.

Ebullient Gaming India is India’s biggest network of gaming generating 250 Million+ Views per month for gaming content. It is powered by a Talent management agency, an Online Publication, an Event arm and a creative agency that works with the best brands and gaming talent of the country.

Ebullient is hiring for a Full Stack Mobile Developer to build and maintain their technology platform.

Who Should Apply?

• Passionate about building new things from scratch
• Good with managing and organising work amongst the team to get the job done
• Excellent in hiring a team for new projects and retaining good talents to build an in-house team
• Will to learn from the mentors and kind to share the experience with the mentees

Why Will I Apply?

• I will have Experience to be a part of a brand journey from scratch
• I will have freedom to fail in pursuit of disruption
• I will work and compete with the brightest minds in the category
• I will enjoy the pressure and perks of higher hierarchy

What are your Roles and Responsibilities?

• Ability to handle the entire lifecycle of a mobile application which involves client/server side coding, infrastructure deployment and management on cloud, and publishing application on Google Play Store and Apple App Store
• Work collaboratively with subject matter experts to translate complex industry-specific problems into a working software
• Ability to build and maintain high performing systems at scale
• Eventually, take ownership of the product and lead an entire team of engineers

What are the must-haves for the job?

• Bachelor’s Degree in Computer Science or relevant work experience
• Understanding of programming paradigms
• Proficient in JavaScript and some of its frameworks, including React
• Proficient in building mobile applications using React Native

• Hands-on with at least one of the server-side languages, framework or runtime such as Golang, Nodejs, Python, Java or .Net
• Familiarity with database concepts and technologies
• Hands-on with at least one of the NoSql databases such as Mongo DB, Elastic Search or Cassandra
• Understanding of micro services architecture and inter-service communication using REST and RPC APIs
• Familiarity with cloud service technologies with a provider such as AWS, Azure or GCP
• Understanding of scalable design patterns
• Familiarity with CI/CD pipeline

Experience: 2-7 years

Salary: According to Eligibility

Location: Delhi NCR

Contact Person: Neelam

Interested candidate send updated resume( neelam @ egiplay . com)