JavaIn this role you would be responsible for day to day maintenance of engineering systems. You would also often act as the first line of support for internal applications while fixing bugs, developing and deploying small components of code.
High Impact production issues often require coordination between multiple Engineering, Infrastructure and Product groups, so you get to experience a breadth of impact with various groups.
What will you do at Fynd?
- Supporting the adoption team during setup, maintenance, and troubleshooting processes.
- Analyzing existing systems operations and developing preventative maintenance strategies.
- Identifying potential problems and notifying the relevant stakeholders in a timely manner.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
- Problem-solving abilities, customer-focused approach to handling inquiries and resolving issues.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced customer support environment.
- Attention to detail and accuracy in documenting user interactions and resolutions.
- Ability to work independently as well as collaboratively in a team-oriented setting.
- Work closely with business in managing day to day issues, and resolve user queries.
- Knowledge of Ticketing Systems: Freshdesk, Hubspot, Zoho Desk, Jira Service Management.
- High availability for fast response to customers.
- Ability to join the dots around multiple events occurring concurrently and spot patterns.
- Technology experience of retail industry products or custom solutions (retail fashion & lifestyle, both physical and digital commerce channels)
- Experience in SAAS B2B software companies - an advantage.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Fynd
About
Fynd, India’s largest omni channel platform and multi-platform tech company, pioneers retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and the learning space. Founded in 2012 by three IIT Bombay alumni: Farooq Adam, Harsh Shah, and Sreeraman MG, Fynd is headquartered in Mumbai. With over 1000 brands under management, more than 10k stores, and servicing 23k+ pin codes, Fynd collaborates with major retail giants like Reliance, working on projects for Jio, Reliance Retail, and Reliance Digital, among others
Tech stack
Python
NodeJS (Node.js)
Javascript
MongoDB
React.js
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Full Stack Developer - Averlon