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Support Engineer
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Support Engineer

Aakanksha Yadav's profile picture
Posted by Aakanksha Yadav
2 - 5 yrs
₹7L - ₹12L / yr
Bengaluru (Bangalore)
Skills
RMS
OMS
Linux/Unix
SQL
API

🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨

📍 Location: Bangalore

🕘 Shift: Night Shift

🎯 Domain Priority: Trading / Capital Markets ONLY


We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.


Must-Have Qualifications

  • Bachelor’s degree in Computer Science, IT, or a related field
  • 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
  • Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
  • Solid technical troubleshooting skills:
  • Linux/Unix
  • SQL
  • Log analysis
  • Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
  • Excellent communication and interpersonal skills for effective client interaction
  • Ability to work under pressure during live trading hours and manage multiple priorities
  • Customer-centric mindset with strong problem-solving and relationship-building abilities

🔍 Key Responsibilities

  • Act as the primary point of contact for clients reporting issues related to trading applications and platforms
  • Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
  • Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
  • Provide clear, proactive, and regular updates to clients and internal stakeholders
  • Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
  • Support clients with queries related to system functionality, performance, and usage
  • Communicate proactively with clients regarding product enhancements, features, and updates


⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.

📩 Interested candidates can comment “Interested” or share their resume via DM.

Let’s connect and build reliable trading support systems together!

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Shubham Vishwakarma

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About Tradelab Technologies

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem. 

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