
šØ Weāre Hiring | Support Engineer ā Trading & Capital Markets šØ
š Location: Bangalore
š Shift: Night Shift
šÆ Domain Priority: Trading / Capital Markets ONLY
We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.
ā Must-Have Qualifications
- Bachelorās degree in Computer Science, IT, or a related field
- 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
- Strong understanding of Capital Markets ā Equity, F&O, Currency, Commodities
- Solid technical troubleshooting skills:
- Linux/Unix
- SQL
- Log analysis
- Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
- Excellent communication and interpersonal skills for effective client interaction
- Ability to work under pressure during live trading hours and manage multiple priorities
- Customer-centric mindset with strong problem-solving and relationship-building abilities
š Key Responsibilities
- Act as the primary point of contact for clients reporting issues related to trading applications and platforms
- Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
- Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
- Provide clear, proactive, and regular updates to clients and internal stakeholders
- Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
- Support clients with queries related to system functionality, performance, and usage
- Communicate proactively with clients regarding product enhancements, features, and updates
ā ļø Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.
š© Interested candidates can comment āInterestedā or share their resume via DM.
Letās connect and build reliable trading support systems together!

About Tradelab Technologies
About
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.Ā
Candid answers by the company
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