
🚨 We’re Hiring | Support Engineer – Trading & Capital Markets 🚨
📍 Location: Bangalore
🕘 Shift: Night Shift
🎯 Domain Priority: Trading / Capital Markets ONLY
We are looking for a Support Engineer with hands-on experience in trading systems and capital markets, who thrives in fast-paced, high-availability environments and is passionate about client-facing technical support.
✅ Must-Have Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field
- 2+ years of experience in Application / Technical Support, preferably in the broking or trading domain
- Strong understanding of Capital Markets – Equity, F&O, Currency, Commodities
- Solid technical troubleshooting skills:
- Linux/Unix
- SQL
- Log analysis
- Familiarity with Trading Systems, RMS, OMS, APIs (REST/FIX), and order lifecycle
- Excellent communication and interpersonal skills for effective client interaction
- Ability to work under pressure during live trading hours and manage multiple priorities
- Customer-centric mindset with strong problem-solving and relationship-building abilities
🔍 Key Responsibilities
- Act as the primary point of contact for clients reporting issues related to trading applications and platforms
- Log, track, and monitor incidents using internal tools and ensure resolution within defined TATs
- Coordinate with Development, QA, Infrastructure, and other internal teams to drive timely resolution
- Provide clear, proactive, and regular updates to clients and internal stakeholders
- Maintain detailed logs of incidents, escalations, resolutions, and fixes for audits and future reference
- Support clients with queries related to system functionality, performance, and usage
- Communicate proactively with clients regarding product enhancements, features, and updates
⚠️ Note: Candidates with experience in the Trading / Capital Markets domain will be given first priority.
📩 Interested candidates can comment “Interested” or share their resume via DM.
Let’s connect and build reliable trading support systems together!

About Tradelab Technologies
About
TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.
Candid answers by the company
Bangalore/Mumbai
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You will participate in the overall design and architecture of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
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You will help in optimizing components for maximum performance across a vast array of web-capable devices and browsers
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You will adhere to the best practices of the Agile & TDD
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You will collaborate with the rest of the engineering team to design, prioritize and launch new features.
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You will take ownership for organizing code and maintain its integrity at all points in time.
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Guide and mentor to the team and help them grow in a professional and personal capacity
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You will bring in a passion for technology and hunger to learn
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Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
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Thorough understanding of JavaScript frameworks and browser
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Experience with popular Rearect.js workflows (such as Flux or Redux)
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Experience with utility libraries (e.g., Immutable.js, Lodash, Underscore)
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Familiarity with RESTful APIs
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Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
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Good understanding of browser JavaScript engines and its compatibility issues
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A knack for benchmarking and optimization
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Familiarity with CI/CD tools and technologies
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Prior experience working in a fast-paced start-up environment.
Your Background
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At least 2 - 4 years of hands-on development experience
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