Support Engineer

Role & Responsibilities

The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.

A - Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

B - Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Company: InfowebUSA Technologies

https://www.infowebusa.com/

Working Days: Monday to Friday

Address: H-182, H Block, Sector 63, NOIDA

Job description:

Marketing & Client Acquisition Executive – IT Services

We are hiring a motivated Marketing & Client Acquisition Executive with experience in Digital Marketing, Lead Generation, and Client Acquisition for international markets including the United States, Canada, United Kingdom, and Europe.

Services 

SEO SMO PPC Web Development Mobile App Development

Responsibilities

Generate qualified leads and acquire new clients

Connect with international prospects and decision-makers

Execute LinkedIn outreach, email campaigns, and follow-ups

Build and maintain strong client relationships

Identify new business opportunities and partnerships

Coordinate with internal teams to support client onboarding

Achieve lead generation and client acquisition targets

Requirements

Experience in Digital Marketing, Lead Generation, or Client Acquisition

Strong communication and relationship-building skills

Knowledge of LinkedIn outreach, email marketing, and prospecting tools

Experience in market research, lead nurturing, and client handling

Experience with US/UK/Canada/Europe clients preferred

Skills: Client Acquisition Lead Generation Business Development Digital Marketing International Marketing LinkedIn Outreach Email Marketing B2B Marketing Market Research Relationship Management

Roles and Responsibilities

Job Title: Team Lead – Hardware Design Engineer (RF, Power Supply & High-Speed SOM)

Location: [Bangalore / Onsite]

Department: Hardware Design / Product Engineering

Job Summary:

We are seeking an experienced Team Lead – Hardware Design Engineer to lead the design, development, and validation of RF, power supply, and high-speed SOM-based electronic hardware for IoT and communication products.

The ideal candidate will have hands-on expertise in RF circuit design, mixed-signal board design, high-speed SOM integration, and power management systems, along with strong leadership and project management skills.

You will drive hardware architecture decisions, guide design engineers, and collaborate closely with firmware, mechanical, and manufacturing teams to deliver high-quality, production-ready hardware designs.

Key Responsibilities:

1. Hardware Architecture & Design Leadership

• Lead the end-to-end design and development of embedded hardware systems, including RF, analog, digital, and power circuits.
• Define hardware architecture, component selection, and schematic design for SOM-based systems (e.g., i.MX, Sitara, STM32MP, or similar).
• Review and guide PCB layout design with emphasis on signal integrity, EMI/EMC, thermal, and mechanical constraints.
• Architect RF front-end designs (sub-GHz / 2.4 GHz) including PA/LNA matching, filters, and antennas.
• Design and validate DC-DC converters, LDOs, and power sequencing circuits for embedded and RF systems.
• Product reliability, HALT and environmental testing to design robust products

2. Technical Oversight & Team Management

• Mentor and manage a team of hardware design engineers and layout designers.
• Assign tasks, review design outputs, and ensure adherence to project timelines and design standards.
• Conduct design and peer reviews, ensuring reliability, manufacturability, and compliance with standards.
• Collaborate with firmware, mechanical, and test teams for system integration and bring-up.

3. Testing & Validation

• Oversee hardware validation, including power, signal integrity, and RF performance testing.
• Work with lab equipment (oscilloscopes, spectrum analyzers, VNAs, signal generators) for validation and debugging.
• Drive design optimization for performance, power efficiency, and cost.
• Support EMI/EMC testing, pre-certification, and compliance processes (CE, FCC, BIS, etc.).

4. Production & Lifecycle Support

• Work with manufacturing teams for DFM/DFT and prototype-to-production transition.
• Support root-cause analysis and field issue resolution for deployed hardware.
• Maintain detailed documentation of schematics, BOMs, test reports, and design revisions.

Qualifications & Skills:

• Bachelor’s / Master’s degree in Electronics, Electrical, or Communication Engineering.
• 8–12 years of experience in hardware design, with at least 2–3 years in a team leadership role.
• Strong technical expertise in:
• RF design (sub-GHz, 2.4 GHz, impedance matching, antenna tuning, PA/LNA integration).
• Power electronics (DC-DC converters, LDOs, PMICs, protection circuits).
• High-speed board design (DDR, USB, Ethernet, MIPI, PCIe).
• SOM-based system integration (NXP, TI, or similar modules).
• Proficiency in schematic and layout tools (Altium Designer, Cadence Allegro, or OrCAD).
• Delivered 3-4 product designs from proto to mass manufacturing
• Experience in signal integrity and simulation tools (HyperLynx, ADS, ANSYS, etc.).
• Familiarity with testing instruments and hands-on experience in hardware bring-up and debugging.
• Strong understanding of DFM/DFT, EMI/EMC design practices, and regulatory compliance.
• Excellent communication, leadership, and cross-functional collaboration skills.

Preferred Attributes:

• Experience in IoT, Smart Metering, or Communication Product hardware.
• Exposure to Wi-SUN, LoRa, BLE, or Cellular RF front-end design.
• Experience with low-power and battery-based system design.
• Knowledge of reliability testing, environmental validation, and hardware qualification.
• Prior experience working in startup or agile product development environments.

Why Join Us:

• Lead hardware innovation for next-generation IoT and communication platforms.
• Opportunity to own complete hardware development cycles — from concept to field deployment.
• Collaborative, fast-paced engineering environment that values creativity and technical excellence.
• Growth path to Hardware Architect / Head of Hardware Engineering roles.

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

Job Description

 Responsibilities

• Develop Python Based API’s using FastAPI and Flask frameworks.
• Implementation of workflow using Apache airflow or similar tools.
• Follow and enforce organization defined SDLC within the offshore team.
•  Writing and modifying Docker files for the back end and Front-End Components.
• Integrate CI/CD pipelines for Automation and Code quality checks.
• Writing complex ORM mappings using SQLAlchemy.
• Unit testing using pytest, unittest etc.

Required Skills:

• Strong experience in Python and python-based technologies and frameworks including Flask, Fastapi, SQLAlchemy.
• Experience with AWS services like ECS, S3, ECR, Secrets manager, RDS, ELB, API Gateway, Cloudwatch logs, SNS, SQS, SES, Elastic Cache.
• Strong knowledge of SQL, comfortable working with MySQL and/or PostgreSQL databases, writing raw SQL queries.
• Experience of using ORM frameworks like SQLAlchemy.
• Experience integrating 3rd party APIs.
• Strong understanding of OAuth protocol.
• Experience working with docker and dockerfile.
• Understanding of microservices pattern and architecture.
• Experience with Git, GitFlow, code review process.
• Must enjoy problem solving, have excellent communication skills and be a good team player.

Good To Have:

• Develop Front End Components using VueJS and ReactJS.
• Familiarity with pipeline deployment process, Terraform scripts.
• Familiarity with Sumologic.
• Familiarity with Data warehouse tools like Snowflake.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Responsibility

• Driving performance campaigns across Mobile, Desktop, App/APK
• Identifying and onboarding new affiliates and monitoring affiliate promotions
• Maintaining stimulating relationships with the current affiliates
• Lead business development initiatives for user growth
• Continually motivating affiliates to perform better
• Keeping track of affiliate performance, lead quality, and payments
• Strong Media buying & negotiation skills
• Hands-on understanding of the affiliate ecosystem; ideally large-scale platform experiences.
• Good working knowledge with 3rd party affiliate platforms (Affise, hasOffers, AppsFlyer, Apsalar, etc.)
• A good understanding of Earned Media would be an advantage
• Freshers also can apply.

When you join us, you’ll lead the full-cycle development of the hardware focusing on robust and cost-effective solutions for hardware design, layout design and the fabrication of PCBs. You’ll be responsible for the successful production of the hardware coordinating directly with the production team. Your role will be crucial to Quixote’s success.

DUTIES & RESPONSIBILITIES 

• Design multi-layer printed circuit board layouts incorporating the latest fabrication and assembly standards. 
• Design the schematics for the PCB and gather their inputs to ensure the electrical characteristics of the PCB are within specification.
• Collaborate with mechanical, fabrication, manufacturing and test engineers for a functional, cost-effective layout.
• Develop, check and release full documentation packages as required per work instructions and project requirements.
• Analysis and evaluation of company requirements, initial BoM creation and component selection accordingly with consideration of costs, schedule, platform, quality etc. 
• Development of complex modules & components of the latest technology to implement them into other projects and future automotive systems 
• Develop modules & components’ system design, schematic design/integration, layout design following design rules, design verification 
• Evaluation of relevant technology, functions regarding requirements, market trends and feasibility together with other engineering core teams & procurement to ensure the best design & best cost 
• Observation and analysis of latest technology trends, the definition of next-generation key components together with other technical division and key component suppliers 
• Preparation of technical supplier decisions for the business units and automotive executive management according to the development process, evaluate risks and opportunities 
• Close cooperation with different functional teams such as Controlling, Legal, Purchasing, Manufacturing Engineering, Quality, Customer Business Units

REQUIRED SKILLS & EXPERIENCE 

• Understand how to develop PCB layouts for digital, analog, and power supply circuits on multilayer PCBs.
• Excellent knowledge of fine-pitch designs with multiple BGAs, blind and buried VIAs, and high part densities.
• Expert with industry standard commercial PCB layout CAD software, such as Mentor Graphics, OrCAD, Cadence, Zuken, or similar but should be flexible to switch to any of them.
• Knowledge of PCB manufacturing tools such as Valor, SAP, and GerbTool software
• Good knowledge of hardware function blocks, memory designs & high speed interfaces
• Basic understanding of electrical schematic symbols and functions.
• Ability to create dimensioned drawings for release.
• Possess functional knowledge of IPC guidelines.
• Excellent technical understanding of electrical designs inside automotive field is a plus
• Should be passionate, diligent, thorough, and detail oriented