Integration Engineer

Job Opening: Quality Manager – Rice Processing

📍 Location: Gandhidham

🏢 Department: Quality & Production

🕒 Employment Type: Full Time

📅 Experience: 7–10 Years

Job Summary

We are looking for an experienced Quality Manager to oversee and ensure quality standards across all stages of rice procurement, processing, storage, polishing, sorting, packing, and dispatch. The role requires strong expertise in rice quality parameters, laboratory testing, compliance standards, and coordination with suppliers and production teams to deliver consistent, high-quality products.

Key Responsibilities

Quality Control & Assurance

• Implement and monitor quality standards for raw, semi-processed, and finished rice
• Conduct checks on grain length, moisture, purity, color, broken %, foreign matter, and aroma
• Approve final batches before dispatch as per contract and market requirements

Laboratory & Testing

• Supervise laboratory testing and calibration of equipment
• Ensure accurate documentation and reporting of test results

Supplier & Procurement Coordination

• Inspect incoming rice from suppliers and traders
• Evaluate and onboard suppliers based on quality parameters
• Coordinate with procurement to reject substandard materials

Process Improvement & Compliance

• Drive continuous improvement in milling, grading, and sorting
• Ensure compliance with FSSAI, ISO, HACCP, BRC, and export standards
• Support internal and external quality audits
• Handle customer complaints and perform root-cause analysis

Team Leadership & Reporting

• Train mill operators, sorting staff, and lab technicians
• Prepare daily, weekly, and monthly quality reports

Qualifications & Experience

• Bachelor’s degree
• 7–10 years of experience in rice mill operations or rice export industry
• Strong knowledge of Basmati & Non-Basmati rice processing
• Experience with color sorters (Satake, Bühler), polishers, and graders preferred

Key Skills & Competencies

• Quality analysis and problem-solving
• Process planning and monitoring
• Knowledge of milling parameters, moisture control, and storage
• Team leadership and communication skills

Performance Indicators

• Batch rejection rate
• Customer complaint rate
• Yield efficiency and grain breakage rate
• Consistency in final product quality

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

ROLES AND RESPONSIBILITIES:

As a Product Designer (Growth), you'll be the design force behind our growth initiatives—obsessing over conversion funnels, user onboarding, engagement mechanics, and monetization touchpoints. You'll combine deep UX expertise with growth hacking mindset, leveraging data and experimentation to design experiences that drive measurable business impact. We're looking for a metrics-driven, hypothesis-oriented designer who thrives on turning insights into scalable growth levers.

WHAT YOU'LL DO?

• Drive growth-focused design initiatives across acquisition, activation, retention, and revenue optimization
• Design and optimize conversion funnels from first touch to long-term engagement, focusing on key growth metrics (CAC, LTV, retention rates, conversion rates)
• Lead experimentation through design—create A/B tests, landing page variants, onboarding flows, and feature experiments that drive statistically significant improvements
• Own critical growth touchpoints including signup flows, profile completion, subscription conversions, re-engagement campaigns, and referral mechanisms
• Translate growth insights into design solutions—turn user behavior data, cohort analyses, and business requirements into high-impact user experiences
• Design scalable growth systems—create templates, frameworks, and design patterns that enable rapid testing and iteration across growth initiatives
• Collaborate with Growth PMs, Data Analysts, and Engineers to identify growth opportunities, prioritize experiments, and measure design impact on key business metrics
• Optimize post-launch performance through continuous testing, user feedback integration, and data-driven design iterations
• Establish growth design culture by championing experimentation, sharing learnings, and mentoring team members on growth-focused design thinking

GROWTH-SPECIFIC FOCUS AREAS:

• User acquisition and conversion optimization
• Onboarding and activation experience design
• Subscription and monetization flow optimization
• Retention and re-engagement campaign design
• Referral and viral growth mechanism design
• Personalization and recommendation interface design

IDEAL CANDIDATE:

• Masters/Bachelor's from premier institutions (IIT, BITS, NID)
• 3-7 years of full-stack product design experience with proven growth impact
• Strong portfolio demonstrating conversion optimization and growth-focused design solutions
• Experience with growth experimentation, A/B testing, and data-informed design decisions
• Proficiency in Figma, prototyping tools, analytics platforms, and growth measurement tools
• Understanding of subscription business models, pricing psychology, and monetization strategies
• Experience designing for both web and mobile platforms at scale
• Strong analytical mindset with ability to translate business metrics into design solutions
• Knowledge of user acquisition channels and performance marketing touchpoints

BONUS TRAITS:

• Experience in subscription-based or marketplace products
• Background in conversion rate optimization (CRO)
• Understanding of international market expansion and localization
• Experience with AI-powered personalization and recommendation systems

Job Description

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.
• Firebase and cloud function expereince would be huge plus

Skills

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

Roles and Responsibilities:

• Understand product requirements and be able to quickly turn around a functional prototype for internal review and further refinement.
• We are currently using MERN & Flutter technology for our product. You should be acquainted to this tech stack or should be able to grasp immediately.
• Develop API based architecture in order to ensure the business growth and integrational capabilities of product.
• Designing and developing REST APIs using MongoDB with its Security compositions
• Develop the Mobile UI / Back-end features using Flutter / Dart programming language.
• Creating and configuring EC2 instances and securing a connection with MongoDB Cloud database
• Should be adapt to version control systems like GIT / GITHUB

Required Skills: GSM, Linux, Networking, infrastructure, VOIP, PHP, Perl, SIP, troubleshooting, Python,HTML

• 5+ years of solid experience as an Asterisk Developer
• Must be proficient at developing software using a scripting language. A distinct advantage if you have experience using Python
• Sound knowledge of Asterisk Installation, Configuration, Dialplan, Call troubleshooting (SIP, ISDN)
• Solid experience of working With Linux Operating Systems
• Good understanding of VoIP, SIP, SS7.

• Should be accountable for the deliverables of assigned MS Dynamics CRM functionality
• Should be able to work with Business groups, Architects to understand the functional expectations, produce technical solutions and documentation
• Should be able to conceptualize and design solution, independently customize, develop/code using MS Dynamics 365 and technologies such as C#, .Net, Integration technologies including SQL Server & Kingsway Soft
• Should be able to own technical impediments, liaise with various groups and trouble shoot/resolve
• Participate in the Scrum process activities including: Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos and Sprint retrospectives.

• 4+ years’ strong experience in MS dynamics 365 implementation & support and extensive experience with C#, .NET, JavaScript, Power apps
• Strong experience in Web API development and plug in’s
• Strong experience in integration technologies including SQL Server & KingswaySoft to connect internal & third-party systems
• Experience with Power BI, SQL Server Integration Services, ASP.net, client-side JavaScript frameworks, Xamarin.

• Strong experience using Microsoft Azure Dev Ops, MS Visual Studio and MS SQL server

1. Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
2. Plan and test databases to ensure Tele Sales team has good database at all the times.
3. Setting and Meeting sales performance targets.
4. Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
5. Monitor and train the team.
6. Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.