Data Engineer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Role Overview

We are seeking an experienced Python Backend Developer with strong expertise in SDK development, API design, and application security. The ideal candidate will build robust backend systems, integrate third-party services, and ensure secure, scalable backend operations.

Key Responsibilities

• Design, develop, and maintain backend services using Python and modern frameworks (e.g., FastAPI, Django, Flask).
• Build and maintain SDKs to support internal and external integrations.
• Develop clean, scalable, and reusable RESTful and/or GraphQL APIs.
• Implement and enforce security best practices, including authentication, authorization, encryption, secrets management, and OWASP guidelines.
• Collaborate with frontend, DevOps, and product teams to deliver end-to-end features.
• Integrate external APIs and third-party services efficiently and securely.
• Optimize backend performance, scalability, logging, and monitoring.
• Write automated tests and maintain high code quality through CI/CD pipelines.
• Work with client SMEs to understand existing workflows, formulas, rules, and translate them into maintainable backend services

·       Consume and work with existing data models and database schemas (SQL/NoSQL) to support analytical workflows, operational planning applications, and integration of machine learning outputs into backend services.

·       Leverage Redis (or similar in-memory stores) for caching and performance optimization, ensuring fast response times for data-driven APIs and applications.

·       Utilize middleware, message queues, and streaming technologies (e.g., Kafka, Event Hubs, RabbitMQ) to build reliable, scalable data flows and event-driven backend services.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science or a related field
• Proven experience of 5+ years as a Python Developer specializing in backend systems.
• Hands-on experience with SDK design, development, and documentation.
• Strong knowledge of API development (REST, GraphQL), API versioning, and standards.
• Strong understanding of data modeling, multi-source data integration (SQL/NoSQL/warehouse), and analytical data flows.
• Solid understanding of application security, including:
• OAuth2, JWT, API keys
• Secure coding practices
• Data privacy & encryption
• Security testing & vulnerability mitigation
• Experience with Python frameworks such as FastAPI, Django, Flask.
• Knowledge of databases (PostgreSQL, MySQL, MongoDB, Redis).
• Familiarity with CI/CD, Git, Docker, Kubernetes and cloud platforms (AWS, GCP, Azure).
• Experience with caching (Redis), asynchronous processing, and performance tuning for low-latency user interactions.
• Knowledge of message brokers (Kafka, Event Hubs, RabbitMQ) and event-driven architecture for workflow orchestration.
• Strong analytical skills with complex Excel models, including familiarity with advanced formulas, pivot tables, and user-defined Excel functions

Preferred Qualifications

• Experience building public or enterprise-level SDKs.
• Hands-on experience with event-driven architectures, message queues, or streaming technologies
• Familiarity with workflow orchestration tools (e.g., Airflow, Prefect, Dagster, Azure Data Factory)
• Familiarity with data warehousing or analytical query optimization (Snowflake, BigQuery, Synapse, Redshift).
• Exposure to MLOps tools like MLflow, BentoML, Seldon, SageMaker, Vertex AI, or Databricks ML.

Competencies:

·       Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·       Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·       Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·       Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·       Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Application Details

Ready to make an impact? Apply today and become part of the QX Impact team!

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.

Key responsibilities:

1. Promoting and selling memberships to potential new clients (walk-ins/trials)

2. Working on achieving the target by driving conversions

3. Working on upselling

4. Maintaining a record of every interaction with new users

5. Working on entering all the details of customers and walk-ins in internal tools

6. Managing the center experience and incremental enhancements

7. Handling the timely opening and closing of the center

8. Working on inventory management

Note:

1. Role name: Associate Center Manager

2. CTC: 3 LPA fixed

3. Number of working days: 6

4. Week off: 1 (rotational)

5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)

We are seeking a skilled Node.js + Python Developer to join our team. The successful candidate will be responsible for developing and maintaining web applications using Node.js and Python. The ideal candidate will have a strong understanding of both Node.js and Python, as well as web application development. Responsibilities:

Developing and maintaining web applications using Node.js and Python

Write clean and efficient code that adheres to Node.js and Python coding standards

Collaborate with other developers and team members to design and implement new features

Troubleshoot and debug issues in existing code

Create and maintain technical documentation

Requirements:

Strong knowledge of Node.js and Python

Familiarity with front-end technologies such as HTML, CSS, and JavaScript

Experience with MySQL/Mongo and database design

Good understanding of object-oriented programming and design patterns

Strong problem-solving skills and attention to detail

Good communication skills and ability to work in a team environment

Preferred Qualifications:

Experience with popular Node.js frameworks such as Express or Koa

Experience with OpenAi APIs

Knowledge of machine learning and data science libraries in Python such as TensorFlow, Scikit-learn, and Pandas

Experience with RESTful API development

Experience with payment gateway integrations

·       4+ years of SAP industry experience, preferably handling Technical Architecture roles in complex organization(s), of which SAP Architecture - 2+ years, SAP S4/HANA - 2+ years.

·       Should have experience in Global template development and rollouts

·       Excellent ABAP Programming skills with good knowledge on ABAP Object Oriented programming

·       Good knowledge in Gateway, SICF services with OData / any other formats

·       Extensive knowledge and experience on BOPF, RAP, ODATA Services, CDS, S4HANA (AMDP, CDS, Modelling & Scripting).

·       Should have experience in S/4HANA implementations/Template development (at least 1 Implementation)

·       Provide architectural and technical guidance to the Project development team

·       Expertise in contributing towards the implementation, support and roll-out of all SAP modules FI, MM, SD, etc..

·       Leading onsite & offshore S4HANA team from multiple locations which is responsible for providing S4HANA Solutions globally.

·       Managed onsite development & support, functional specification review, technical specification writing, performance tuning and incident analysis and solutions.

·       Skilled in understanding the business scenarios for all modules SD,MM & FI modules from SAP technical perspective to meet the implementation requirements

·       Experience in major consolidation and template-based SAP projects for SAP landscapes (preferred)

• This job is on Contrecting role Max $70/hr 
   Java or Scala web developer with 8 to 12 years of experience and strong fundamentals/proficiency in core technologies used for web development - HTML, CSS, JavaScript, Spring and Hibernate (to include relational database experience). 

• Object oriented analysis and design patterns using Java/J2EE technologies, 

• Knowledge on Spring Framework, MVC architectures, ORM frameworks like Hibernate  

• Experience with Restful Web Services, data modeling  

• Strong experience in relational database design and development (preferably with Oracle) and understanding of NoSQL databases like HBase, Druid, Solr 

• Experience working with event/message-based communication platforms such as Kafka, ActiveMQ etc., 

• Experience working with Hadoop technologies and Spark framework  

• Working proficiency in build and development tools (Maven, Gradle, Jenkins) 

• Experience with test frameworks like JUnit, Mockito  

• Experience in front end development using modern JavaScript frameworks and charting frameworks