AWS Data Engineer

Job Description:

• Platform Architecture: Design and architect scalable, reliable, and high-performance solutions within the Gravity ecosystem.Provide expertise in structuring the Gravity platform, theme customization, and app integrations.
• Custom Development: Lead and participate in the development of custom features, functionalities, and applications on the Gravity platform. Collaborate with developers to ensure code quality, maintainability, and adherence to best practices.
• Integration Solutions: Develop and implement integration solutions between Gravity and third-party systems, ensuring seamless data flow and functionality.
• Performance Optimization:Analyze and optimize the performance of Gravity applications, addressing bottlenecks, and enhancing overall user experience.
• Security and Compliance: Implement robust security measures to safeguard Gravity applications and ensure compliance with industry standards and regulations.
• Technical Leadership: Provide technical leadership and guidance to the development team, fostering a culture of innovation, collaboration, and continuous improvement.
• Gravity App Development: Design and develop custom applications to enhance the functionality and features of the Gravity platform.
• Stay abreast of the latest Gravity updates, features, and best practices to ensure the platform is leveraging the latest advancements.

Desired Skills:

• Bachelor's or Master's degree in computer science, software engineering, or a related field.
• Minimum of 8 years of experience in Software Development, with at least 3 years as Software Architect.
• In-depth knowledge and hands-on experience with eCommerce architecture, customization capabilities, and application development.
• Proficient in app development, including RESTful APIs, GraphQL, and webhooks.
• Integration Proficiency: Strong expertise in integrating eCommerce with third-party systems and services.
• Performance Optimization: Demonstrated ability to optimize the performance of eCommerce applications, ensuring efficient and fast user experiences.
• Security and Compliance:Experience implementing security measures for eCommerce applications and ensuring compliance with relevant regulations.
• Leadership and Collaboration:Excellent leadership and collaboration skills, with the ability to work effectively with cross-functional teams.

Why Join Gravity:

• Embark on a journey with a forward-thinking and innovative IT technology consulting company.
• Competitive compensation package, featuring performance-based incentives.
• Prospects for career advancement within a rapidly expanding global organization.

Gravity is an equal opportunity employer. We celebrate diversity and remain committed to establishing an inclusive environment for all employees.

Required Qualifications

2–3 years of experience in Product Management, Product Analytics, or Technical Product roles

Strong analytical thinking and structured problem-solving

Experience working with data-driven products

Ability to work cross-functionally with engineering, analytics, and operations teams

Experience working on AI or ML-enabled products

Familiarity with LLM-based applications

Experience in consumer platforms, marketplaces, or CX products

Company & Team Overview

Planview's mission is to build the digital future of connected work — empowering business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most. As the leading end-to-end platform for Strategic Portfolio Management (SPM) and Software Product Delivery, Planview's AI-powered solutions give leaders the strategic foresight to prioritize with precision, accelerate value delivery, and adapt with confidence.

Headquarters in Austin, Texas, with over 1,500 employees worldwide, Planview serves more than 3,000 customers and 3.1 million users globally, including 45 of the Fortune 100.

The Support Operations team is at the heart of Planview's customer experience, ensuring that enterprises around the world get the most value from Planview's industry-leading platform. As Planview expands its AI-first portfolio through continued innovation and acquisition, the Support Operations team plays a critical role in delivering consistent, high-quality technical assistance across a growing suite of solutions.

Role Summary

Technical Support Engineer I provides first-level technical support for Planview KeyedIn (enterprise PPM) Customer Care customers and internal employees, serving as the primary point of contact for a defined set of accounts and cases. In this role, you will independently resolve standard cases across user and license administration, project and resource management, reporting, data operations, and integration workflows, while investigating root causes and documenting durable solutions.

You will escalate complex or defect cases appropriately — acting as a liaison between customers and the Development and Cloud Operations teams — and guide customers on the product's proper use and best practices. As you grow, you will take on increasingly complex problems end-to-end and mentor Associate Technical Support Engineers, contributing to a high-performing, collaborative team. Success is measured by case resolution quality, SLA performance, customer satisfaction, and case hygiene.

Key Responsibilities

Customer Support & Case Management

•   Act as the first point of contact for KeyedIn Customer Care customers seeking technical assistance, providing troubleshooting and support via the ticketing system, email, and web-based tools.

•   Accurately log all customer cases, interactions, and resolutions in the case management system (Salesforce).

•   Take a hands-on approach, managing issues from initial contact through final resolution and follow-up, and maintaining full accountability throughout the support lifecycle.

•   Prioritize cases according to severity and SLA commitments, ensuring timely and accurate responses.

•   Maintain case hygiene — accurate status, ownership, and next action — with no-silent-case discipline.

Technical Troubleshooting & Resolution

•   Handle standard KeyedIn administration and configuration requests — support-portal accounts, licence-count updates, user provisioning and termination, login-group publishing, and access/login issues.

•   Resolve standard reporting, widget, dashboard, and how-to cases; assist with routine data export and data-load requests.

•   Investigate root causes, guide customers through corrective steps, and document solutions in the Customer Success Center knowledge base.

•   Escalate complex or defect cases to higher-level engineers or Development with clear reproduction steps and environment details; route Cloud Operations and Development-owned work to the correct team without owning it.

•   Follow the team's call-escalation discipline — move prolonged email threads to a call at the defined threshold to speed resolution.

Product Knowledge & Continuous Improvement

•   Stay current on KeyedIn releases, feature changes, known issues, and system updates.

•   Advise customers on the product's proper use, best practices, and configuration guidance.

•   Contribute to technical notes and knowledge base articles in the Customer Success Center.

•   Collect and communicate customer feedback, recurring issues, and product-quality insights to improve product quality and support processes.

Collaboration & Mentoring

•   Mentor Associate Technical Support Engineers, sharing knowledge and best practices.

•   Build relationships with cross-functional teams including Engineering, Development, Cloud Operations, Product, and Customer value advisor.

•   Function independently as well as part of a cross-functional global team.

•   As needed, participate in on-call or skeleton crew rotation.

Required Qualifications

•   1–3 years of experience in technical support, software support, IT support, or a closely related customer-facing role.

•   Demonstrated ability to independently troubleshoot and resolve technical issues in enterprise software or SaaS environments.

•   Strong written and verbal communication skills in English; ability to explain technical concepts clearly to both technical and non-technical audiences.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, or similar).

•   Solid diagnostic and problem-solving skills with a systematic, analytical approach.

•   Proven ability to manage multiple cases simultaneously while maintaining attention to detail and meeting SLA commitments.

•   Ability to work independently and as part of a cross-functional global team.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, Dynamics 365, or similar).

Preferred Qualifications

•   Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.

•   Familiarity with SaaS application support models and multi-tenant environments.

•   Experience with enterprise databases and SQL querying (SQL Server, Oracle, PostgreSQL, or MySQL).

•   Exposure to REST or SOAP APIs and tools such as Postman or cURL.

•   Practical familiarity with PPM concepts — projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Understanding of identity and access management concepts (SSO, OAuth, RBAC, SAML).

•   Knowledge of the Planview product ecosystem, particularly KeyedIn or other PPM solutions.

•   Relevant technology certifications (Microsoft, AWS, ITIL, or similar).

Knowledge, Skills & Abilities

•   Willing to accept and adapt to change, showing flexibility and recovering relatively quickly from setbacks.

•   Actively participates in team meetings and seeks out collaboration opportunities without always waiting to be prompted.

•   Seeks feedback from colleagues and peers and integrates that feedback into their approach and work quality.

•   Displays a willingness to develop conflict-resolution skills and facilitate productive discussions with customers and colleagues.

•   Keeps a calm, professional demeanor across a variety of clients and personalities, even when others in the support process may not.

•   Self-motivated, detail-oriented, and organized, with the ability to begin prioritizing work independently.

•   A logical, process-oriented thinker who is positive, proactive, and innovative — a creative problem solver with exceptional customer service skills.

•   Committed to continuous learning, with intellectual curiosity to expand product and technical knowledge and the ability to learn new concepts quickly.

•   Comfortable engaging with AI-assisted tools to accelerate research, issue diagnosis, and knowledge base contributions.

Technical Skillset (Product-Specific)

Experience Required: 1–3 years.

Must Have

•   API — Experience with Postman or similar tools to test APIs, validate responses, and troubleshoot API failures; understanding of REST APIs, HTTP methods, status codes, and request/response flows for troubleshooting integrations.

•   SQL & Relational Databases — Ability to write basic to intermediate SQL queries to validate data, troubleshoot data issues, and understand database relationships.

•   Analytical & Communication Skills — Strong problem-solving ability with the capacity to translate technical findings into clear, actionable guidance for non-technical stakeholders.

•   Application & Log Analysis — Application logs, error analysis, troubleshooting, and root cause identification.

•   Salesforce & Jira — Working knowledge of Salesforce for case management and Jira for defect tracking and ticket management.

•   Web & SaaS Troubleshooting — Web-based applications, SaaS/cloud environments, browser Developer Tools, HTTP/HTTPS, and network troubleshooting.

•   Cloud & Networking — Basic understanding of cloud environments, DNS, SSL/TLS, firewalls, proxies, and connectivity issues.

•   Power BI (basic) — able to read dashboards and reports, understand how filters and slicers change results, and recognize whether a reporting issue is a data, refresh, or configuration problem.

Nice to Have

•   PPM Application Support — Practical familiarity with projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Reporting & Data — Comfort with report/widget configuration concepts, filters, and data validation.

•   Data Loads & Exports — Ability to handle imports/exports, MS Project imports, and bulk field uploads.

•   Planview Product Familiarity — Any exposure to Planview's portfolio or release management product suite.

• Handling Overall Pre - Post Sales Department.
• Coordinating with the departments.
• Customer query resolution.

Job Description

• Advising Clients for Commodities and Currency products.
• Calling existing clients for Commodity.
• Passing on research calls and engaging clients to trade

Qualification:

• Min Graduate (Candidate with MBA Degree or candidate with higher study plan should not apply)
• Ready to work in shifts
• Morning Shift- 8.30-5.30pm
• Evening shift -3pm to 12 am
• (Night travelling Allowance will be seperate

We are looking to hire a web designer and developer who can build world class websites for our clients, websites which are technically solid and have an extremely easy to use and appealing interface. Needs to be proficient in building websites using PHP, WordPress and Shopify.

• Work closely with completing projects
• Troubleshoot and fix any issues relating to PHP programs
• Ensure smooth operations of web processes and infrastructure
• Create scripts to facilitate client systems to meet performance and objectives
• Test and develop software for client applications
• Create documentation for software created
• Utilize source debuggers and write or modify client software
• Produce results effectively and within the deadlines set

• Proven experience as a PHP developer in a competitive environment
• Expert of Laravel
• Strong knowledge of PHP coding and web-based applications
• Good understanding of website integration and software creation
• Excellent verbal and written communication skills
• Able to follow clear instructions according to client demands
• Strong analytical and problem-solving skills
• Creative ability to produce effective solutions to client problems
• Good team player that is enthusiastic about delivering results
• Able to work seated in front of a computer screen for long hours at a time

Responsibilities :

- Design and develop highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance for one of the fastest-growing company in India

- Translate business requirements into scalable and extensible design

- Pair with team members on functional and nonfunctional requirements and spread design philosophy, goals and improve the code quality across the team

- Partner with the product management team to define and execute the feature roadmap

- Coordinate with cross-functional teams (Mobile, UX etc.) on planning and execution

- Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies

- The building of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Experience and Skills :

- 2+ years of hands-on experience in designing, developing, testing and deploying applications on Node.JS for large scale applications.

- Strong proficiency with JavaScript

- Understanding of Asynchronous Request handling techniques.

- Deep knowledge of Linux : CentOS, Fedora, or Ubuntu

- Data modeling experience in Relational and NoSQL databases(MONGO DB)

- Ability to understand and implement Continuous Integration and Continuous Delivery

- Well versed with Agile methodologies, TDD and Test Engineering and Automation

- Ability to design and implement low latency RESTful services

- Experience troubleshooting server performance - memory issues, GC tuning, resource leaks, etc.

- Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, network programming, concurrency and multithreading, fault tolerance, monitoring, security and operability of systems

- Continuously refactor applications to ensure high-quality design

- Ability to plan, prioritize, estimate and execute releases with a good degree of predictability