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Escalation Engineer
Posted by Aditya Unde(aditya.unde@gmail.com)

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Locations

Pune

Experience

2 - 6 years

Salary

INR 5L - 15L

Skills

Escalation Engineer
Support Engineer
Python
C/C++

Job description

Pre-requisite • 2-6 years in system level development experience in C / C++ / Python. • Should have strong experience in data structures and algorithms. • Should have prior experience interacting with US clients will be plus. • Should have system level development experience Role & Responsibility • Collaborate and communicate effectively with the technical support team for troubleshooting and root causing customer reported issues. • Analyse product logs, screenshots and other details provided by support team and where-ever required, participate in sessions with customers to gather more details about the issues. • Work closely with product leads, architects and development engineers to come up with fixes for support issues. • Look out for patterns in the type of issues seen and suggest product changes, enhancements and general areas of improvement to development engineering and product management team.

About the company

Cloud Platform for data availability & information governance without the burden of infrastructure

Founded

2008

Type

Product

Size

51-250 employees

Stage

Raised funding
View company

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