Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLES AND RESPONSIBILITIES:
As a Frontend Product Engineer , you will be an integral part of our mobile team, helping design and develop cross-platform mobile applications. You’ll gain hands-on experience in React Native development, work closely with Director Engineering, and contribute to building enterprise-grade applications that drive real-world impact.
WHAT YOU'LL DO?
- Contribute to the development of mobile applications using React Native (iOS & Android).
- Collaborate with senior developers and designers to implement features and enhancements.
- Write clean, maintainable, and efficient code following best practices.
- Assist in debugging, testing, and performance optimization.
- Stay curious and continuously learn about new mobile development trends and technologies.
IDEAL CANDIDATE:
- 1+ years of hands-on experience with JavaScript, TypeScript, and React Native.
- Good understanding of iOS or Android development.
- Demonstrable projects or apps (professional or personal) showcasing React Native skills.
- Eagerness to learn, adapt, and grow in a fast-paced environment.
- Strong communication and collaboration skills.
PERKS, BENEFITS AND WORK CULTURE:
- Competitive salary package.
- Opportunity to learn from and work with senior leadership & founders.
- Build solutions for large enterprises that move from concept to real-world impact.
- Exceptional career growth pathways in a highly innovative and rapidly scaling environment.
Experience- 6 to 8 years
Location- Bangalore
Job Description-
- Extensive experience with machine learning utilizing the latest analytical models in Python. (i.e., experience in generating data-driven insights that play a key role in rapid decision-making and driving business outcomes.)
- Extensive experience using Tableau, table design, PowerApps, Power BI, Power Automate, and cloud environments, or equivalent experience designing/implementing data analysis pipelines and visualization.
- Extensive experience using AI agent platforms. (AI = data analysis: a required skill for data analysts.)
- A statistics major or equivalent understanding of statistical analysis results interpretation.
RESPONSIBILITIES:-
As a Business Development Manager working under FMCG segments, an ideal candidate must perform the following responsibilities:
· Approaching potential leads a close them within a stipulated time frame.
· Create exclusive distributors, exclusive super stockist and business associated for the company towards business growth.
· Finding and developing new markets and improving sales.
REQUIREMENTS:
· Bachelor’s degree in business, marketing or related field.
· Experience in sales, marketing or related field.
· Strong communication skills.
· Excellent organisational skills.
• Experienced in designing and integrating RESTful APIs
• Knowledge of Python
• Excellent debugging and optimization skills
SKILLS
• 3-5 years of experience building large-scale software applications and working with large
software teams.
• Bachelor’s degree in computer science, information technology, or engineering
• Experience designing and integrating RESTful APIs
• Knowledge of Python and Backend Development
• Experience building Web/Mobile applications
• Excellent debugging and optimization skills
• Unit and Integration testing experience
• Being knowledgeable about engineering processes and good practices
• Passionate about learning new tools. Ability to continuously learn and acquire
knowledge.
• Able to adapt to changing complexity of tasks.
We are looking for a talented Frontend Engineer to join our scrum team, in charge of developing Aqua's management console - a multi-component system with many responsibilities, performing various background jobs and large-scale data processing; supplying REST APIs, a web based UI and more.
In this role, you will take part in further development of our management console, building visually appealing UI for our Cloud Native security solution. You will be translating UI/UX design wireframes to actual code that will produce visual elements of the application.
At Aqua, you will not be writing code for in-house applications. You will be writing code for large technology companies, banks, government agencies and multi-national chains.
Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption, and bridging the gap between DevOps and IT security.
We are building a state-of-the-art security platform for large enterprises in the exciting and innovative new field of software containers. Our systems are deployed on thousands of customer servers around the world. A distributed system to watch over distributed systems!
Our product is composed of multiple components, mostly installed on-premise in our customer's cloud environments, but also has SaaS components, plugins for various CI/CD systems and many more. Almost everything runs inside containers. It is written in Go - an exciting new language from Google, and heavily depends on free software/open source components. Our web UI is currently written in VueJS. We are primarily a Linux company, but our software also supports Windows and Mac. Our R&D team is comprised of both young and experienced developers who love what they do. We are using cutting-edge technologies in an environment that encourages new ideas and experimentation.
Requirements:
- Track record of delivering various features in large-scale applications or core systems with at least 5 years of experience. If you've written UI code in big data applications handling multitudes of data or real-time events, you're in.
- Experience writing multi-component systems or micro-services, with architectures requiring efficient inter-application communication.
- Experience writing UI code in a high-level language such as Angular, Vue, or React etc. If you're already writing Vue code, that's a big plus.
- Proficient with HTML, CSS, JavaScript to make ensure a superior customer experience. If you dealt with asynchronous processing, partial page refresh or DOM traversal and manipulation, you are in!
- Experience with CSS pre-processor such as: SaSS or Less- a must
- Familiarity with a state management library like: Vuex, Redux - a must
- Experience with Quasar framework – an advantage
- Experience with Webpack – an advantage
- Experience with container platforms and orchestrators such as Docker, Kubernetes and OpenShift is a plus. If you can name one way in which a container is different than a regular process, you're golden.
- Are you a free software/open source nerd? Do you maintain open-source projects? Are you a Hacker News reader? well do we have the job for you!
-
Sindhuri Lanka Lanka was given a GO!
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with team and manager to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Requirements
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
Do you want to work in a flexible fast-growing cyber security start up based out of Mumbai? Are you hungry for sales and want to join a vibrant and high-energy cyber security start up?
Assertion is a B2B cloud-based cyber security software company. We secure collaboration applications like Teams, Zoom, etc. – protecting customers from Data leaks, Breaches, Toll frauds and Security holes.
Roles and Responsibilities:
- You will be a subject matter expert on our products and be responsible in enabling our partner associates to deliver services built around our products.
- You will work closely with our R&D team and be a customer advocate by evaluating the product for market acceptance and providing your inputs.
- Your responsibilities will include demonstrating our products, training the partner associates on how to use our products and help them build a services practice.
- Organizing, Training, planning & delivering compelling proof of our Security Product demonstrations and its Remediation services to our partners in the US and UK markets.
- Assist the Sales team for meeting their targets by robust Training and hand holding them through the Channel.
- To be a customer advocate in ensuring that the Channel is equipped completely in meeting our Sales Targets.
Mandatory skills:
- Superb written and spoken English communication skills.
- You need to be a subject matter (domain) expert on Collaboration products like SBCs, Avaya, Cisco and Microsoft products.
- Prior experience as a pre-sales engineer with Avaya, Cisco, Audiocodes, Oracle (ACME), Ribbon or one of its partners.
- To ask the right questions, time bound and attention to detail.
- Skilled at Power point and other Training modules.
Good to have:
- Cyber security domain knowledge.
- Needs to be a keen listener and empathetic to the concerns of the Channel Team.
- Degree in Computer Science or related discipline.
- AWS Certified Solutions Architect certification required
- 5+ years of architecture, design, implementation, and support of highly complex solutions (i.e. having an architectural sense for ensuring security and compliance, availability, reliability, etc.)
- Deep technical experience in serverless AWS infrastructure
- Understanding of cloud automation and orchestration tools and techniques including git, terraform, ARM or equivalent
- Create Technical Design documents, understand technical designs and translate into the application requirements.
- Exercise independent judgment in evaluating alternative technical solutions
- Participate in code and design review process
- Write unit test cases for quality check of the deliverables
- Ability to work closely with others in a team environment as well as independently
- Proven ability to problem solve and troubleshoot
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Excellent English communication skills are required
We are looking for a Solution Architect with at least 5 years’ experience working on the following to join our growing team:
- AWS
- Postgresql
- EC2 on AWS
- Cognito
- and most importantly Serverless
You will need a strong technical AWS background focused on architecting on serverless (eg Lambda) AWS infrastructure.
No physical presence required for interview...All the process from interview to selection will be online…
Key Skills:
- Java, Java EE, Spring Boot, Hibernate, REST, Angular Js(2/4/5/6/7).
Job Summary:
- JAVA Developer Analyse Design and Develop Applications
- Must-Have experience in Java, J2EE, Webservices using SOAP, SPRINGS, HIBERNATE, Web Technologies, Rest full services etc.
- Experienced in client-side scripting and JavaScript frameworks, including Angular 2/4/5/6/7, jQuery, Css3, Bootstrap, HTML.
- Hands-on experience in Maven.
- Experience in Agile Development methodologies.
- Strong logical and reasoning skills with keen self-learning.
- Good in Logic
- You should be comfortable working in a team and have good communication skills.
Responsibilities:
- Write, clean, well-designed code, testable, efficient code.
- Must have a real-time exposure with object-oriented programming in Java, J2EE.
- Real-time exposure in Spring, Spring Boot, Hibernate framework, Angular Js(2/4/5/6/7).
- Collaborate with internal teams to identify system requirements.
Contact Person:- Naveen Kumar.
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Full Stack Developer - Averlon