
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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Designation: Project Manager
Location: Ahmadabad
Roles and Responsibilities:
Working closely with the sales team on proposals and pitches for business.
Attending meetings with business development managers and acting as a technical expert.
Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal submission.
Working closely and collaboratively with clients to devise effective solutions.
Ensuring that the company service can deliver on the client's requirements.
Working closely with clients to understand and capture requirements.
Replying to clients following requests for information and proposal requests.
Presenting proposals to clients alongside members of the sales team.
Producing detailed costings for clients and ensuring the contract is profitable.
Desired Skills:
Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional Collaboration.
Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.
Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.
Ability to work with multiple stakeholders, business units and partners for complex opportunities.
Process Oriented and adherence to reporting and approval requirements.
Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.
Excellent communication and presentation skills.
Experience at working both independently and in a team-oriented, collaborative environment is essential.
Key Skills Required:-
Must have work experience in Project Analysis and Management. Expertise skill sets are like Project Scope Analysis, Prepare Presentation of Scope of Work (SOW), SRS, FRS, DFD, and Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Co-ordination and Client Communication etc.
Also, have experience in various Websites and Web Application requirements.
Experience in presales activities
Also, should have excellent interpersonal skill and developed a strong working relationship
Should work with an effective team member and have the ability to deliver efficiently and accurately to tight deadlines.
Should have the confidence to bring the best from the team and deliver quality for the clients.
Looking for someone who has exp working with IT Service Based industries
Job Title: Field Sales Executive – Insurance
Location: mg road bangalore
Job Type: Full-Time
Experience Required: minimum-1year exp in Field Sales(in any industry)
Industry: Insurance (Life/Health/General Insurance)
Reporting To: Sales Manager / Branch Head
Job Summary:
We are seeking a motivated and dynamic Field Sales Executive to join our growing insurance team. The ideal candidate will be responsible for acquiring new customers, building strong client relationships, and promoting insurance products (life, health, or general). This is a field role that involves meeting prospects, explaining policies, and closing sales.
Key Responsibilities:
- Identify and generate leads through cold calling, networking, and field visits
- Meet prospective clients and understand their insurance needs
- Explain policy features, benefits, and pricing clearly and accurately
- Recommend suitable insurance plans based on customer profiles
- Achieve monthly/quarterly sales targets
- Maintain strong follow-up with clients for documentation and policy issuance
- Build and nurture long-term customer relationships
- Maintain accurate records of sales, leads, and customer interactions
- Participate in promotional activities, campaigns, and training sessions
2 wheeler is mandate
Job Type: Full-time
Pay: ₹200,000.00 - ₹450,000.00 per year
Application Question(s):
- Do you have two wheeler?
Experience:
- Field sales: 1 year (Required)
Work Location: In person
TROOLOGY is looking for a highly motivated and results-driven Sales and Business
Development Specialist with a minimum of 2 years of experience in software sales, technology
consulting, and business development.
The ideal candidate will possess strong analytical skills, a proven track record of achieving sales
targets, and the ability to cultivate and maintain relationships with corporate and government
clients.
Responsibilities:
Identify and develop new business opportunities through strategic prospecting,
networking, and relationship building.
Build and maintain strong relationships with corporate and government clients to
understand their business needs and promote our products and services.
Conduct market research and analysis to identify emerging trends, competitive threats,
and growth opportunities.
Collaborate with cross-functional teams, including marketing, product development,
and customer support, to ensure alignment and support of sales initiatives.
Prepare and deliver compelling sales presentations, proposals, and demonstrations to
potential clients.
Negotiate and close sales contracts, ensuring mutually beneficial agreements that meet
both customer needs and company objectives.
Track and report on sales activities, pipeline development, and revenue forecasts using
CRM software.
Requirements:
MBA in Sales & Marketing, or related field.
Minimum of 2 years of experience in software sales, technology consulting, or business
development.
Proven track record of achieving sales targets and driving revenue growth.
Strong analytical skills with the ability to interpret data, identify trends, and make data-
driven decisions.
Excellent communication and interpersonal skills, with a pleasant attitude and the
ability to build rapport with clients at all levels.
Ability to work independently and as part of a team in a fast-paced, dynamic
environment.
Experience working with corporate and government clients is preferred.
Should have excellent written & verbal communication skills.
Should have experience of preparing proposals, presentations and delivering
presentations to the customer.
Benefits:
Competitive salary and incentive structure.
Comprehensive benefits package.
Opportunities for professional development and career advancement.
Collaborative and inclusive work environment with a focus on innovation and
continuous improvement.
If you are a proactive and results-oriented sales professional with a passion for technology and
a drive to succeed, we encourage you to apply for this exciting opportunity. Join us in shaping
the future of TROOLOGY and making a positive impact on our clients and communities.
Apply now!

- Designing and Developing web applications using Laravel 7 / 8
- Closely working front-end and back-end developers on projects.
- Hands on experience with handing MySQL queries
- Excellent logical and analytics skill
- Experience on handling and developing API end points
- Experience with Payment Gateway integrations and implementations
- Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)
- Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
- Sound knowledge on integrating multiple payment gateway

Job Specification: (Education, training and experience)
• Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics,
or related field
• 2-4 years of experience with MVC, Entity Framework, JSON and responsive design
using Bootstrap
• 2-4 years of experience with Transact SQL with working knowledge of SQL Server
development
• 2+ years of experience with REST Services
• Develop mobile application using Xamarin, and Xamarin Forms
• 2+ years of experience with JavaScript, jQuery, Angular or other similar technologies
Experience with Azure PaaS is a plus
• Experience with unit testing (nUnit) is a plus
• Basic knowledge of Azure DevOps and Git Repos
• Experience working within Agile/SCRUM methodologies a plus
Competencies / Skills:
• 2-4 years overall IT/Software development experience
• 2+ years of full Software Development Life Cycle (SDLC) experience
• Minimum 2 years of recent experience programming C#, ASP.NET, Xamarin, and a
working knowledge of Visual Studio 2019/2022 IDE
• Strong results orientation: ability to set/hit timelines and work within a global, team
environment
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills

Our client works as a marketing platform for news publications that helps businesses engage their readers using push notifications. They help their clients to engage their users with relevant conversations across channels through products such as web push notifications, mobile app notifications and messenger notifications. Their main focus is on editors and audience managers to help them with relevant features to drive audience loyalty.
Headquartered in Bellevue, Washington, our client was founded in 2016 by an IIT, Bombay graduate. With regards to recognition, they have won NASSCOM Emerge 50 Awards 2020.
As an Associate Founder's Staff, you will be responsible for working closely with the Founders and Senior Leadership on cross-functional projects and help strategize and set the direction of the company. You will be picking up special projects and would be pivotal in streamlining operations, and executing strategic initiatives.
What you will do:
- Working with senior leadership to oversee and participate in business planning & OKRs
- Institutionalizing organizational structure and contributing to shaping strategies across cross functional teams
- Coordinating with business and technology functions to facilitate deployment of strategic and tactical initiatives
- Identifying gaps and roadblocks that functions are struggling with and troubleshoot them
- Owning the communication objectives, and coordinating between various team members
- Conducting data analysis, deducing insights, and building quality reports
- Maintaining and flashing updates on business health
- Conducting competitor analysis
Desired Candidate Profile
- B.E/B.Tech
- PG in Management from top tier institutes
- 0-2 years of pre-MBA experience in data analysis or technology field
- High organizational and communication skills, both written and verbal
- Excellent problem-solving and analysis skills
- Ability to contribute positively to team culture and morale
- Proficiency in Microsoft Office/ GSuite Tools
- A can-do attitude, and willingness to take initiative
Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!
About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!
You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.
Key Responsibilities and Scope
- Delivering well tested, high quality software
- High scalability and flexibility solutions using micro services
- Work well in teams (bonus points if able to lead)
- Qualifications and experience
Highly Favored Experience
- Experience with Solidity
- Web3 JS experience
- Good software engineering skills, insights, and experience
- Good knowledge of cryptography
- Important: Ability to communicate (orally and verbally) well with the team in English
- Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities
Qualifications and Experience location GMT+8 or GMT+5:30
- Ability to work remotely or on-site (if Malaysia)
- More than 3 years of experience with Node JS (Express framework)
- Hands-on experience with front-end framework is a bonus (React JS/Angular JS /Vue JS)
- More than 3 years of experience with experience with MongoDB
- Experience in leading, or being a Senior in the backend team to build, constantly improve and optimize a commercial level product, with a decent user base
- Passion for best design, developing and coding practices
- Creating servers and databases for functionality
- Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
- Excellent debugging and optimization skills
- Unit/integration testing experience
Counseling the students over the study abroad options.
Handling enquiries and getting the enrollments done .
Achieving monthly sales targets, cold calling.
Work Schedule: 6 days a week (including weekends), any 1 fixed weekly off.
11am-7pm / 12pm - 8pm - Mon to Fri
10am to 7pm / 11am to 8pm - Sat n Sun

Intro
EAGLE Power Holdings aims to launch a portfolio of new energy retail brands, all of which enjoy the efficiency of a single technology platform. We want to do more than offer cheap "green" tariffs, and believe that our range of engaging brands can identify with shifts in consumer preferences (e.g. growth of EV usage), with the value of local communities, and with proactive support of broader ESG causes.
Our long-term strategy is technology-driven, and involves unlocking value through the digitalisation of processes around customer acquisition, engagement, and retention.
Developers at EAGLE flourish in an agile process where collaboration and ego-free communication is valued. We believe in developing working software throughout the entire product development process. We engage in product thinking as a team and cross-functionality among product managers, designers, and domain experts is promoted.
How you fit in
Engineering is the executional function of EAGLE's software delivery wing. As a server-side developer at Eagle, you will take the lead on implementing various software services of our core energy retail infrastructure. Not only are you expected to write clean, tested, and maintainable code, you will also be a central part of a product team that iterates constantly, ships regularly, and learns continuously. You will have the creative freedom for learning, experimenting, and responsible risk-taking in a startup environment.
What your role consists of:
- Develop enterprise-scale backend services using Golang
- Collaborate with engineers, UI/UX designers, and product owners to build & ship new features and maintain/enhance existing ones
- Independently come up with extensible low-level software design. Write modular, tested, readable and performant code
- Debug production issues across services and multiple levels of the stack
- Help inform product prioritisation and scoping decisions by evaluating technical complexity and risk
- Improve engineering standards, tooling, and processes
- Maintain technical documentation
What you bring to this role:
- At least 1-3 years of demonstrated ability to rely on an iterative process to maintain momentum on projects in a distributed, collaborative, agile environment
- An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense
- Comfort with low-level engineering and ability to write efficient, performant and tested code
- Think deeply about systems and services and write high-quality code. We work mostly in Golang, with AWS Cloudformation. However, languages can be learned: we care much more about your general engineering skill than - knowledge of a particular language or framework.
- Excellent communication skills and ability to give and receive constructive feedback
- Passion for the whole product process. You will have your specific areas of focus, but we find those that are passionate about the bigger picture collaborate best with cross-functional teams
Where we are
While the company is registered in the UK, the software delivery wing is built to be remote-first. Whether you prefer to be in situ or a digital nomad (or anything in between), you are welcome. We are not inclined to support relocation to London for candidates that are not already based there, as we are a remote-first company.
What’s in it for you
We offer competitive salaries based on prevailing rates in your local employment market, but there is further room to negotiate if you are the right candidate. In addition to your basic package, you can expect to receive the following benefits:
- Flexible working hours
- Unlimited annual leave
- On-the-job coaching, and access to mentorship by industry and domain thought leaders
- Full or partial sponsorship for professional/skill development courses, certifications, and other learning opportunities (evaluated on a case-by-case basis)
- Monthly allowance package for remote working (coworking membership or cash allowance)
About EAGLE Power Holdings
In a nutshell: Transforming energy retail and supply through cutting-edge software and AI technology
The venture is in ‘stealth mode’ as we lay the foundations for blast-off. It has been launched by a team with a history of entrepreneurial successes. These include one in the climate change space which services the Californian and North America carbon markets, and another which provides highly refined machine learning software to the energy arena in Asia. Both companies were acquired last year.
This start-up was launched in London at the end of 2020, and will focus on the deregulated energy market in GB. The mission is to discover, or invent, a viable business and operational model for energy retail within the near-zero-cost energy ecosystem that the world is moving towards. This transformation is driven by the ever-decreasing prices of renewables/alternative generation, and by the exponentially growing volumes of national energy system data. We believe these factors have yet to truly disrupt the market, and intend to accelerate the sharing of value back to consumers.

