
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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Job Title : Backend / API Developer - Python (FastAPI) / Node.js (Express)
Location : Remote
Experience : 4+ Years
Job Description :
We are looking for a skilled Backend / API Developer - Python (FastAPI) / Node.js (Express) with strong expertise in building secure, scalable, and reliable backend systems. The ideal candidate should be proficient in Python (FastAPI preferred) or Node.js (Express) and have hands-on experience deploying applications to serverless environments.
Key Responsibilities :
- Design, develop, and maintain RESTful APIs and backend services.
- Deploy and manage serverless applications on Cloudflare Workers, Firebase Functions, and Google Cloud Functions.
- Work with Google Cloud services including Cloud Run, Cloud Functions, Secret Manager, and IAM roles.
- Implement secure API development practices (HTTPS, input validation, and secrets management).
- Ensure performance optimization, scalability, and reliability of backend systems.
- Collaborate with front-end developers, DevOps, and product teams to deliver high-quality solutions.
Mandatory Skills :
Python (FastAPI) / Node.js (Express), Serverless Deployment (Cloudflare Workers, Firebase, GCP Functions), Google Cloud Services (Cloud Run, IAM, Secret Manager), API Security (HTTPS, Input Validation, Secrets Management).
Required Skills :
- Proficiency in Python (FastAPI preferred) or Node.js (Express).
- Hands-on experience with serverless platforms (Cloudflare Workers, Firebase Functions, GCP Functions).
- Familiarity with Google Cloud services (Cloud Run, IAM, Secret Manager, Cloud Functions).
- Strong understanding of secure API development (HTTPS, input validation, API keys & secret management).
- Knowledge of API design principles and best practices.
- Ability to work with CI/CD pipelines and modern development workflows.
Preferred Qualifications :
- Strong knowledge of microservices architecture.
- Experience with CI/CD pipelines.
- Knowledge of containerization (Docker, Kubernetes).
- Familiarity with monitoring and logging tools.

Job Description:
We are looking for a skilled BigCommerce Developer. This role involves leading the development and customization of BigCommerce solutions, ensuring smooth execution and delivering high-quality projects. If you're passionate about eCommerce development and thrive in a dynamic environment, this is the perfect opportunity for you!
Key Responsibilities:
- Lead and contribute to the development and customization of BigCommerce and Shopify-based solutions.
- Collaborate with cross-functional teams to define, design, and deliver eCommerce solutions that meet client requirements.
- Develop, test, and maintain websites using web technologies including HTML, CSS, JavaScript, jQuery, ReactJS, and NextJS.
- Ensure that all eCommerce projects are delivered on time, within scope, and within budget.
- Troubleshoot and resolve issues related to website functionality, integrations, and performance optimization.
- Stay up-to-date with the latest BigCommerce platform updates and industry trends.
- Mentor and guide junior developers, providing technical direction and support.
Requirements:
- Proven experience as a Team Leader or Senior Developer in eCommerce development, specifically with BigCommerce and Shopify.
- Strong knowledge of eCommerce platforms (BigCommerce, Shopify) and related integrations.
- Proficiency in web development languages such as HTML, CSS, JavaScript, jQuery, ReactJS, and NextJS.
- Experience with project management tools and methodologies, with a successful track record of delivering projects.
- Strong problem-solving abilities and strategic thinking.
- Exceptional communication and interpersonal skills.
- Ability to adapt and work effectively in a fast-paced, dynamic environment.
- Must be a positive, energetic individual with a winning mentality, curiosity, and creativity.
Desirable Qualities:
- Excellent communication skills, both written and verbal.
- A collaborative mindset with a focus on fostering a positive team culture.
- Eagerness to contribute to the growth and success of the company by bringing innovative ideas and solutions.
-
Ability to effectively partner with senior business leaders
-
Understanding and awareness of latest talent acquisition trends and growth hacks that are relevant to multiple functions suitable for immediate hiring needs.
-
Technology first and enterprise company background and understanding.
-
Collaborative attitude and proactive approach in driving stakeholder team/s.
-
Hands-on experience of owning up and driving immediate hiring needs of the company.
-
Demonstrating ownership & accountability, long term thinking, planning & prioritizing.
-
Strong negotiation skills and career guidance to the incoming talent
-
Strong communication skills - Business communication , verbal and written.
-
Build a Talent acquisition philosophy in order to solve for recruitment strategically and for rapid implementations in achieving recruitment needs across the organisation and global locations.
-
Provide professional expertise and support in the design, development and implementation of the talent acquisition process that is required to achieve business goals and results in the creation of a right talent benchmark and establish right models to create active and proactive talent pipeline for the companies quarterly hiring goals .
-
Source and engage with leadership and senior level talent for the open roles of the company
-
Set up proactive talent acquisition and candidate experience management processes.
-
Collaborate with leaders to get the right visibility in the talent forums in India and outside.
-
Collect, analyze and maintain data gathered to inform targeted talent pool across all levels and functions
-
Partner across all functions & businesses across to build various recruitment practices for diverse teams within .
-
Be a go-to leader and SME’ for the leadership team for all recruitment related aspects.
-
Proactively manage “Time - Quality - Cost” metric for TA to set right TA practices for the company
-
Handle end to end recruitment across all functions
-
Establish scalable recruitment systems, processes and tools for the company
-
Build and execute the talent branding activities with short term and long term goals in mind.
-
Work with senior leadership for hiring planning and spearhead the execution
-
Having managed recruitment of a rapid growing tech organizations
-
Managed small size global recruitment teams earlier (at least for 2-3 yrs of leading team)
-
10-12 yrs of relevant talent acquisition experience
-
Having worked in tech and business recruitment in needs
-
Having experience in spearheading recruitment function in a product company from 30-150 people
ABOUT US
Indiginus is a digital growth consulting company, with a focus on B2C and B2SME companies. We have worked with clients across various verticals and around the globe, including Bharat Matrimony, Design Cafe, Riaz Capital, American India Foundation, and IndiaLends.
JOB DESCRIPTION
We are looking for a smart and energetic User Interface and Creative Designer (Consultant) highly skilled with Figma, Photoshop and Illustrator.
ROLE AND RESPONSIBILITIES
- Generating UI and creative designs and making design changes as guided by the head of experience design, and the creative head
- Design and deliver mockups optimized for a wide range of devices and interfaces - both app and mobile
- This role requires the ideal hire to work 20 hours per week.
QUALIFICATIONS
- Expertise in standard UX software such as Sketch, InVision, UXPin, or Figma - as well as Photoshop
- Ability to iterate designs and solutions efficiently, with a focus on business and product goals
- A strong practical understanding of the leading browser and app platforms and their features from a user experience perspective. Knowledge of the industry’s latest trends, apps and technologies
- Ability to work effectively in a team including synthesizing abstract ideas into concrete design
EXPERIENCE
1 to 4 years of overall UI/creative design experience
JOB LOCATION
PAN India
Must have skills : Experience with Core Java, Microservices, Oracle Database and SpringBoot.
Roles & Responsibility :
- Build new decentralized microservices based on decoupled Kafka architecture
- Thorough understanding of fundamentals including OOP, Design Patterns and Data Structures
- Good knowledge of design principles
- Produce clean, efficient code based on specifications
- Recommend and implement improvements
- Has proven ability to work independently or with minimal supervision
- Drive design discussions while also working with architects if a need arises
Required Skills :
- Experience building software applications professionally using Java.
- Strong understanding of troubleshooting methodologies and root cause analysis
Soft skills required :
- Excellent interpersonal and written communication skills.
- Able to pre-empt, identify and resolve problems that are non-routine or lacking in definition
- Ability to define, implement and work to a schedule
- Good time management skills.
- Attention to detail. Able to work with little or no supervision
- Ability to work with team members across the globe
- Experience with Core Java, Angular and SpringBoot is a plus.
Educational Qualifications : B.E./ ME (CS/EE) / MCA or equivalent higher-level degree
Responsibilities and Duties
- Develop PTL, FTL (Full truck load) Business for the company through approaching new clients.
- Generate leads through existing and new contacts for business in field of PTL, FTL
- Daily Sales calls visit to customers
- Focus on winning and maintaining profitable business.
- To develop and maintain good relationship with the client.
- Develop a system for strong payments follow-up and should be able to take responsibility of outstanding.
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.
We are a bunch of extremely energized and determined folks working towards transforming the way India moves. And we are excited to meet the best of minds, who are crazy & passionate enough to go the extra mile and take along the human race forward.
Job Summary :
We are seeking an extremely smart & independent business development professional with an in-depth understanding of driving dealer drive retail operations, who is gung ho about creating a strong eBike brand benchmarking with Athers & Teslas of the world.
Job Purpose :
- Drive the brand in the target group, through varied channels
- Act as a liaison between the organisation and various retail channels
- Assist in defining & driving marketing initiatives to dealers
- Regularly assess business operations processes and assist with revamping processes to increase efficiencies
Key Responsibilities :
- Execute sales activation plans within an allotted budget.
- Visit Dealerships as per approved Journey Cycle.
- Role model behaviours that enable personal selling effectiveness.
- Deliver effective On the Job Training for Dealer Sales Personnel.
- Build and maintain effective relationships with Dealer Owners, and their staff including managers and sales personnel.
- Ensure secondary sales (off-take/wholesale) by dealers in MOS (Monthly Order System)
Qualifications & Skills :
- Bachelor Degree in a marketing related subject
- Experience of 2W,EV or bicycle retail is a must
- Strong planning and on-the-toe thinking with high attention to details
- Excellent in verbal communication skills and street smart attitude
- Willing to travel & drive on-field operations when needed
The ONN Advantage :
- Exposure to the buzzing industries of shared mobility and electric vehicles.
- Work on the latest hot technologies & platforms
- Personal growth and conducive work environment.
- Freedom to choose your work hours.
- Weekly dose of playing a sport of your choice.
- Liberty to make unique mistakes every time and enabling you to fix that on your own.
- Energized and always on toes teammates who talk about almost everything under the sun.
Jira project setup and should have strong admin skills
Experience : 3 to 8 years

