
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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Job Overview:
We are looking for an experienced, proactive, and self-driven Marketing Executive who can independently manage and execute the overall marketing function. This role requires a strong understanding of both traditional and digital marketing, combined with the ability to plan, implement, and monitor marketing activities end-to-end.
The ideal candidate will take full ownership of marketing initiatives, coordinate with internal teams, and drive brand visibility, lead generation, and marketing performance with minimal supervision.
Key Responsibilities:
1. Marketing Strategy & Execution (Core Responsibility)
• Develop and execute quarterly and annual marketing plans.
• Plan and implement campaigns for product promotion, lead generation, and brand building.
• Ensure consistent branding and messaging across all channels.
• Collaborate with sales, product, and leadership teams to align marketing initiatives with business goals.
2. Digital Marketing (Part of the Role)
PPC & Lead Generation
• Plan, manage, and optimise Google Ads and other paid campaigns.
• Track performance metrics (CTR, CPC, CPA, conversions, ROI) and refine campaigns.
• Develop effective ad copies and assist with landing page enhancements.
SEO & Website Management
• Implement on-page/off-page SEO strategies to improve organic search visibility.
• Conduct keyword research, optimise content, and review analytics.
• Coordinate with design/content teams to ensure SEO standards are met.
3. Brand, Content & Communication
• Oversee the creation of marketing content — blogs, emails, social posts, brochures, case studies, videos, and presentations.
• Maintain brand guidelines and ensure cohesive communication across the organisation.
• Work with internal and external creative teams for design and content execution.
4. Exhibitions, Events & Offline Marketing
• Lead planning and execution of marketing for exhibitions and trade shows.
• Support stall layout planning, branding materials, and event promotions.
• Manage lead handling and coordination before, during, and after events.
5. Lead Management & CRM Collaboration
• Ensure prompt assignment of incoming leads to the respective territory managers.
• Track lead flow, progress, and campaign effectiveness.
• Work closely with the sales team to improve follow-up quality and conversion tracking.
6. Market Research & Data Management
• Conduct competitive research, pricing insights, and industry analysis.
• Prepare scraping data and market intelligence reports.
• Support management with MIS and performance dashboards.
7. Performance Analysis & Reporting
• Monitor marketing KPIs across both digital and offline activities.
• Prepare regular performance reports with insights and improvement suggestions.
• Conduct A/B tests and track results for continuous optimisation.
Requirements:
• Excellent communication, planning, and coordination skills.
• 3–5+ years of experience in a marketing role (preferably B2B).
• Strong understanding of digital marketing (PPC, SEO, analytics).
• Ability to independently manage marketing activities with high ownership.
• Proficiency in tools: Google Ads, Analytics, Search Console, MS Office, CRM systems.
• Understanding of website platforms (WordPress, CMS tools).
• Ability to manage multiple projects and meet deadlines.
Desirable Skills:
• Experience with LinkedIn, Facebook, and Instagram marketing.
• Knowledge of email marketing tools or automation platforms.
• Creative thinking and copywriting ability.
• Google certifications are an added advantage.
Job description :
8+ year of QA Automation Lead experience
Experience of preparing test automation solution, designing automation framework,
designing test strategy / test plan
Experience in automation script development and optimization
Recommend new tools, techniques and methodologies based on the industry trend and
improve productivity
Experience in working with Product teams to strategize and align the long term solution for
test automation,
Experience in designing framework for functional automation, performance testing, load,
security and penetration testing
Experience in designing automation strategy for regression testing based on complexity and
reusability
Experience leading the team and managing the deliverables on testing and maintaining Web
Applications and mobile applications is a MUST
MUST be hands-on to play a crucial part in automating the test scenarios covering all the
modules/functionalities of the product
Hands-on experience in contributing to building the CO pipeline with QA automation
framework & processes incorporated
Hands-on / Familiar with Web driver IO, Java Script / Type Script, Selenium, JUnit, TestNG,
Cucumber, JMeter, Appium, RDBMS & AWS Services
Ability to drive the involvement of the QA team at a very early stage of each enhancement
for the product evolution.
Experience with API testing, Load/Performance testing, Cross browser testing
Experience building defects analysis reports and analytics for the team members, leadership
team to make informed decisions
Preferred qualifications:
Review requirements/specifications and create Automation test strategy and plans.
Perform new functionality and regression tests
Test APIs, user interfaces, web services, and web applications in multiple browsers and
devices
Define automation coding standards and actively perform code reviews
Perform data validation to ensure data from data source is completely and correctly
displayed on UI
Debug and troubleshoot complex issues
Expertise in Java especially for test automation using APIs and UI
Expertise in high volume user loads and throughput environments
Strong troubleshooting abilities and narrowing down the root cause
Create clearly written defect reports to enable quick reproduction and resolution to issues
Implement automation for functional and integration testcases.
Prioritize QA requests and manage your work queue taking into consideration team goals
and product milestones
Assist in on-going process improvement efforts related to quality
Good knowledge of QA methodologies and processes
Experience with automated testing tools and frameworks: Web driver IO, Selenium+TestNG,
Junit, Cucumber, JMeter / POST Man, Jenkins
Knowledge of relational databases, non-relational databases, SQL
Knowledge of GIT.
Experience with both Linux/Unix and Windows environments
Strong analytical and problem-solving skills
Ability to think beyond assigned task, and be a good team player
Passion for testing and quality
Familiarity with AWS technologies
Company Description
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
Job Description
We are looking for a Senior Perl Developer to join our team, who will help us work on solutions and implement technologies that will improve user experience.
Responsibilities:
- Developing and maintaining large-scale Perl applications.
- Perform application modifications and enhancements based on business needs.
- Develop clean, high-quality and reusable codes based on programming standards.
- Coordinate with Project Manager to clearly understand business requirements and expectations.
- Stay abreast with latest trends in application development techniques and technologies.
- Suggest optimal application development solutions to meet or exceed business objectives.
- Develop best practices to ensure coding efficiency and quality.
- Analyze and resolve coding issues in a timely and accurate manner.
- Prepare and maintain coding documentations for reference purposes.
- Prioritize, plan and handle multiple tasks effectively.
- Ensure to complete the assigned development tasks within deadlines.
- Report project status to Manager on regular basis.
Qualifications
- 7+ years of experience in Perl development.
- Experience of developing and maintaining shell scripts.
- Strong working knowledge in Perl and Unix based systems.
- Experience of developing database-driven web services/applications against SQL databases such as Oracle or MySQL.
- Detail focused, experience of reviewing technical documentation, diagrams and plans in order to help meet and/or define requirements.
- Able to communicate technical information verbally in a clear manner to both technical and non-technical stakeholders.
If you love using your words to craft stories, paint people’s imaginations and make compelling arguments, here is why you should join Pichkaari.
Who are we?
We are a multi-disciplinary communication design studio. We are a closely knit team of hard-working and passionate makers, specializing in delivering designs that are unique, stunning and that strike an immediate chord with the required audience.
With crystal clear communication being the backbone of all our projects, we deliver the most effective solutions by:
- Obsessing over the teeny-weeny specifics and intricacies of communication design
- Bringing fearless originality to the table
- Trusting our instincts
- And striving to incorporate the highest level of quality and intuitiveness in everything we do
The ideal candidate is a creative team player, talented wordsmith, and grammar sleuth. You will be responsible for developing marketing and communications content that is compelling and impactful.
Responsibilities
- Collaborate with internal partners to interpret project briefs and develop relevant concepts
- Write clear, compelling and creative copy
- Use SEO principles to maximize copy’s reach
- Ensure that all deliverables are proofed before publishing
- Ideate for and contribute towards a strategy for marketing campaigns
Qualifications
- 2+ years of marketing or copywriting experience
- Excellent written and verbal communication skills
- Highly organized with excellent attention to detail
project.
• Deploying required database assets on production (DDL, DML)
• Good understanding of MySQL Replication (Master-slave, Master-Master, GTID-based)
• Understanding of MySQL partitioning.
• A better understanding of MySQL logs and Configuration.
• Ways to schedule backup and restoration.
• Good understanding of MySQL versions and their features.
• Good understanding of InnoDB-Engine.
• Exploring ways to optimize the current environment and also lay a good platform for new
projects.
• Able to understand and resolve any database related production outages
- BE Computer Science, MCA or equivalent
- Familiarity with Cloud security
- Hands on experience with AWS setup troubleshooting.
- Working knowledge of any messaging system [ Kafka prefer] , application server
client-server architecture , any DB (preferably, MongoDB )
- Good understanding of Protocols: http, https, FTP
- Experience over: Windows & Linux Operating systems [ more than user level] or Mac
- Basic knowledge of automation know-how [ API automation, Selenium Java]
- Test to fail mindset, Solid test strategy experience, well versed with QA processes.
- Hands on experience on Performance test angle.
- Should have worked on defining test cases for enterprise products [ prefer on cloud]
Experience:
- Min 4 year experience
- Not more than 10 year experience.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week (11 AM to 7 PM).
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period
About the Company:
This opportunity is for an AI Drone Technology startup funded by the Indian Army. It is working to develop cutting-edge products to help the Indian Army gain an edge in New Age Enemy Warfare.
They are working on using drones to neutralize terrorists hidden in deep forests. Get a chance to contribute to secure our borders against the enemy.
Responsibilities:
- Extensive knowledge in machine learning and deep learning techniques
- Solid background in image processing/computer vision
- Experience in building datasets for computer vision tasks
- Experience working with and creating data structures/architectures
- Proficiency in at least one major machine learning framework such as Tensorflow, Pytorch
- Experience visualizing data to stakeholders
- Ability to analyze and debug complex algorithms
- Highly skilled in Python scripting language
- Creativity and curiosity for solving highly complex problems
- Excellent communication and collaboration skills
Educational Qualification:
MS in Engineering, Applied Mathematics, Data Science, Computer Science or equivalent field, with 3 years industry experience, a PhD degree or equivalent industry experience.
What is the Job like?
- Architect super configurable mobile SDKs - the one’s which are written in native but are server-controlled
- Build a suite of Mobile Backend services which will control the SDK distribution and mobile configurations
- Fantasy the idea of composing a mobile application from different components rather than build every application from scratch
- Expertise in security - cryptography, encrypted secure storage, mobile security to power our super-secure payments originating from mobile devices
- Work on a framework to let mobile developers build their mobile screens on multiple stacks - native, server-driven, web, react-native, flutter, ionic etc.
Who should apply?
- Bachelor’s/Master’s degree in engineering (computer science, information systems)
- 8+ years of experience building enterprise systems including at least 2 years of direct people management experience
- Worked on large scale mobile applications with a good understanding of mobile stack
- Good understanding of server stack as well so as to have a good understanding of the entire story
- Good understanding of SDK distribution using maven, pods, xcframeworks etc
- Analyse, design and architect, develop and maintain software solutions across multiple projects
- Direct and provide ongoing leadership for a team of individual contributors, set objectives, review performances, define growth plan and nurture.
- Drive best practices, and is a pro with agile methodologies/practices - SCRUM, Test Driven Development (TDD)
- Manage headcount, deliverables, schedules across ongoing projects, ensure that resources are appropriately allocated and timelines are met in accordance with the project roadmaps
CANDIDATE WILL BE DEPLOYED IN A FINANCIAL CAPTIVE ORGANIZATION @ PUNE (KHARADI)
Below are the job Details :-
Experience 10 to 18 years
Mandatory skills –
- data migration,
- data flow
The ideal candidate for this role will have the below experience and qualifications:
- Experience of building a range of Services in a Cloud Service provider (ideally GCP)
- Hands-on design and development of Google Cloud Platform (GCP), across a wide range of GCP services including hands on experience of GCP storage & database technologies.
- Hands-on experience in architecting, designing or implementing solutions on GCP, K8s, and other Google technologies. Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools
- Desired Skills within the GCP stack - Cloud Run, GKE, Serverless, Cloud Functions, Vision API, DLP, Data Flow, Data Fusion
- Prior experience of migrating on-prem applications to cloud environments. Knowledge and hands on experience on Stackdriver, pub-sub, VPC, Subnets, route tables, Load balancers, firewalls both for on premise and the GCP.
- Integrate, configure, deploy and manage centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers.)
- Manage SDN in GCP Knowledge and experience of DevOps technologies around Continuous Integration & Delivery in GCP using Jenkins.
- Hands on experience of Terraform, Kubernetes, Docker, Stackdriver, Terraform
- Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Groovy, Scala
- Knowledge or experience in DevOps tooling such as Jenkins, Git, Ansible, Splunk, Jira or Confluence, AppD, Docker, Kubernetes
- Act as a consultant and subject matter expert for internal teams to resolve technical deployment obstacles, improve product's vision. Ensure compliance with centrally defined Security
- Financial experience is preferred
- Ability to learn new technologies and rapidly prototype newer concepts
- Top-down thinker, excellent communicator, and great problem solver
Exp:- 10 to 18 years
Location:- Pune
Candidate must have experience in below.
- GCP Data Platform
- Data Processing:- Data Flow, Data Prep, Data Fusion
- Data Storage:- Big Query, Cloud Sql,
- Pub Sub, GCS Bucket







