Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Responsibilities:
●Responsible for generating revenue through the sale of sponsorship packages for conferences by targeting various companies, organizations and associations.
●Strategic research to understand the relevant market and business challenges aligned with the subject area of each event and develop a list of potential sponsors for each conference.
●Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools to meet and exceed the budgeted sponsorship target for each conference.
●Engaging with clients on the phone and developing lasting relationships. ●working with the marketing department to convert inbound sales enquiries into leads.
●Oversight of the full sales cycle of each event, managing baseline business metrics and growth targets.
●Attend daily/weekly sales update meetings and conference planning meetings as required.
● Achieving monthly and overall revenue targets.
Requirements:
● Minimum 0.6 to 4 years of experience in B2B Business Development. ● Excellent verbal and written communication.
● Experience in market research and lead generation.
Job Type: Full time & On-site 5 day work week
Perks: ● Travel opportunities to different cities & countries
● Attractive commissions
● Hands-on training
● International exposure
● Diverse growth opportunities
Location: Bangalore
React.js
HTML/CSS
Javascript
Redux/FluxKey Responsibilities
- Develop new user-facing features using React.js and related libraries.
- Build reusable components and front-end libraries for future use.
- Translate designs and wireframes into high-quality, responsive code.
- Optimize components for maximum performance across a variety of web-capable devices and browsers.
- Collaborate with designers, product managers, and backend developers to deliver seamless user experiences.
- Debug and fix performance and UI issues.
- Write clean, maintainable, and testable code.
- Stay up-to-date with the latest trends and best practices in front-end development.
Required Skills & Qualifications
- Strong proficiency in JavaScript (ES6+), React.js, and Redux (or similar state management libraries).
- Experience with HTML5, CSS3, SASS, and responsive design principles.
- Familiarity with RESTful APIs and JSON.
- Understanding of Git and version control workflows.
- Knowledge of Webpack, Babel, or similar build tools.
- Good understanding of component-based architecture and front-end design patterns.
- Excellent problem-solving and debugging skills.
- Strong communication and teamwork abilities.
Preferred Qualifications (Nice to Have)
- Experience with TypeScript.
- Familiarity with Next.js, React Query, or React Router.
- Experience with Unit Testing frameworks (Jest, Enzyme, React Testing Library).
- Basic knowledge of Node.js or Express.js.
- Familiarity with CI/CD pipelines and DevOps tools.
- Exposure to Agile/Scrum methodologies.
Android Development
Kotlin
JavaDesigning and developing advanced applications for the Android platform
Unit-testing code for robustness, including edge cases, usability, and general reliability
Bug fixing and improving application performance
HTML/CSSReporting to: IT Head
Designation: Shopify developer
Years of exp: 2-3 years
Location Worli, Mumbai.
Responsibilities:
• To understand the company’s requirements and find the best solutions to achieve the goal.
• To take up tasks on Shopify and deliver promptly.
• Understand and research Shopify applications and how to configure and integrate them into the
websites.
• Edit and update theme files as per requirement.
• Communicate possibilities and limitations.
• Understand the Shopify environment and file structure.
Key Skills:
• Sound Knowledge of PHP/ Java.
• Liquid theme knowledge is a must.
• Should have worked on Shopify theme setup, API and application integration.
• Should be able to optimize UI and install plugins.
• Clear concept of Front-end technologies used by Shopify (HTML/JS/Liquid/React/jQuery/NodeJS)
Requirements:
• A Bachelor's degree in Computer Science or equivalent.
• Strong knowledge of the Shopify platform
• Knowledge of SEO optimization
• 2+ years of development experience
• B.SC IT/ MCA
.NET
AngularJS (1.x)
Angular (2+)JavascriptWe are looking for an experienced Dot Net/angular Developers to join our growing and diverse team.
Mandatory Skills: DotNet(C#/ASP), MVC, Web API, SQL/PostgreSQL, JavaScript, Angular.
Experience: 3yrs to 5yrs
Responsibilities:
Build components that are scalable, flexible and compatible across different frameworks and browsers. Several of the frameworks, tools and techniques currently used
in our technical solutions:
Frontend development using VueJS or similar framework such as ReactJS or Angular.
Backend development using .NET Core.
DevOps work using GCP and/or AWS.Hosting using Docker/Containers.
Message queue such as RabbitMQ / AWS SQS.
Storage and events using Postgres/SQL, EventStore , ElasticSearch , Redis/NoSQL. Continuous development and deployment using tools like GitHub, TeamCity, Octopus Deploy.
Respond to trouble/support calls per SLA for applications in production to make quick repair to keep application in production. Conducts complex analyses trouble shooting issues.
Participate in code reviews to ensure that each increment adheres to user story and all standard resource libraries and architecture patterns as appropriate.
Be part of our onshore and offshore development team working on our API Management solution delivering business value with active participation in our SAFe development processes.
Create or Update documentation in support of development efforts.
Qualifications:
Undergraduate degree in Computer Science and/or equivalent experience.
Experience defining technical expectations and goals of projects
Development experience with Microsoft web technologies and database programming
Experience with C#, ASP.net, SQL, XML, COM, JavaScript, VBScript, HTML, Site Server
Good experience on Front end technologies: JavaScript, Typescript, Modern JavaScript Frameworks.
Working knowledge of GIT is good to have.
Demonstrated interest in, knowledge of, and enthusiasm for Internet technologies.
Ruby on Rails (ROR)
RubyJavascriptThe ideal candidate should demonstrate the following:
- Fluency in Ruby on Rails, RDBMS & Nosql and Background Job process management.
- Working experience of JavaScript, HTML5 & CSS3, jQuery (show us what you have created!)
- Experience with Angular.JS, Node.JS, PWA, AWS, Google Cloud a major plus
- Excellent problem solving skills and ability to break complex problems into simpler tasks
- Hard working, self-starter, proven ability to manage multiple projects to strict deadlines
- Ability to participate in high level strategy discussions, work in areas outside of your comfort zone, and work quickly to get things done
What is expected of you:
Responsible for architecting and implementing optimal development processes, leading the entire development team, making major decisions, conducting code reviews with a hands on approach to the development of all front-end/back-end and/or mobile functionality.
Must be able to read architectural drawings from AutoCAD.
.NET
C#JOB DUTIES & RESPONSIBILITIES:
- Lead and mentor developers thru coaching and sharing of knowledge
- Architecture design and Develop new functionality and critical business logic of software products
- Enhance existing applications and software products and design new product
SKILLS:
- Strong knowledge on software implementation best practices
- Strong knowledge of SQL Server and/or Oracle database including store procedure, trigger etc.
- Knowledge of security and vulnerability best practices to design secure web application
- Knowledge of web application architecture with horizontal and vertical scalability
- Experience of working with application with large dataset of millions or billions of row in database table
- Ability to adapt quickly to an existing, complex environment
- Ability to complete all phases of software development life cycle including analysis, design, development, testing and support
- Ability to develop large scale web/database applications
- Ability to work on multiple projects with multiple deadlines
- Ability to communicate clearly with business users and project manager
- Ability to innovate and provide functional applications with intuitive interfaces
Experience: 4+ yrs
Salary: Not Disclosed
Location: Hyderabad
Responsibilities:
- Analyze, design and support implementation of business specific Pega solutions and/or framework
- Responsible for implementing technical solutions on Pega 8.x
- Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
- Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
- Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
- Design and implement product features in collaboration with business and IT stakeholders
- Design reusable components, frameworks and libraries
- Ability to interact with business analysts and business team members to refine requirements, Use Cases
- Perform all phases of software engineering including requirements analysis, application design, code development and testing
- Work very closely with architecture groups and drive solutions
- Participate in an Agile / Scrum methodology to deliver high-quality software releases
- Design and develop innovative solutions to meet the needs of the business
- Review code and provide feedback relative to best practices and improving performance
- Troubleshoot production support issues post-deployment and come up with solutions as required
- Mentor and guide other software/Pega engineers within the team
- Experience with troubleshooting Production log files and performance issues
- Responsible for unit testing more complex individual and team deliverables based on established test plans
- Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
- Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues
Experience and Qualifications:
- Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
- Pega Systems Certified Senior System Architect (CSSA)
- 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
- In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
- Ability to negotiate and allocate resources appropriately for development and implementation
- Excellent written, communication and presentation skills
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Full Stack Developer - Averlon