
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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Job Overview:
The BMS Project Manager is responsible for the management of Building Management System projects from design to completion. This role involves overseeing the design, installation, and commissioning and handing over of BMS solutions, ensuring all technical, quality, and safety standards are met. The Project Manager will collaborate with Consultants, PMC, clients, engineers, Internal team and Sub-contractors to ensure timely and cost-effective delivery of BMS systems that meet the required specifications.
Responsibilities:
- Execute the BMS projects, including scope definition, project timelines, budgets, and resource allocation.
- Coordinate with internal teams, subcontractors, and clients to ensure all project deliverables are met.
- Develop detailed project plans, schedules, and work breakdown structures.
- Perform risk assessments and develop mitigation strategies.
- Manage and lead a team of engineers, technicians, Sub-contractor and other staff involved in the BMS project.
- Ensure effective communication and collaboration between project stakeholders, including clients, consultants, and contractors.
- Conduct regular team meetings to track progress and resolve issues.
- Work closely with design engineers to ensure that the BMS design meets client requirements and industry standards.
- Review technical specifications and drawings for the installation of BMS systems.
- Oversee the procurement of BMS equipment and materials, ensuring quality, cost-effectiveness, and on-time delivery.
- Ensure all required certifications and compliance with regulations for the BMS systems are met.
- Monitor the progress of the project to ensure it is on schedule and within budget.
- Ensure that all work meets quality standards and industry regulations.
- Oversee the commissioning process and troubleshoot issues during system testing.
- Maintain regular communication with clients/Consultants, providing updates on project status, milestones, and potential challenges.
- Prepare Daily progress reports, including financial summaries, timelines, and project performance.
- Address client concerns and provide solutions to any technical or operational issues.
- Ensure all safety protocols are followed during the installation and commissioning of BMS systems.
- Comply with local and international building codes, regulations, and standards.
- Manage the project closeout process, ensuring all deliverables are completed and handed over to the client.
- Prepare and review final documentation, including system manuals, warranties, and certificates.
- Conduct post-project evaluations to assess performance and identify areas for improvement
- Minimum 8 years of experience managing BMS or similar building automation projects.
- Proven experience in managing large teams and large-scale projects.
- Strong understanding of building systems, HVAC, lighting, energy management, and related technologies.
- Experience with BMS platforms (e.g., Johnson Controls, Honeywell, Siemens, Trane etc).
- Strong leadership and interpersonal skills.
- Excellent communication skills (written and verbal).
- Problem-solving abilities and attention to detail.
Ability to handle pressure and meet deadlines
Shift timings : Afternoon
Job Summary
We are seeking an experienced Senior Java Developer with strong expertise in legacy system migration, server management, and deployment. The candidate will be responsible for maintaining, enhancing, and migrating an existing Java/JSF (PrimeFaces), EJB, REST API, and SQL Server-based application to a modern Spring Boot architecture. The role involves ensuring smooth production deployments, troubleshooting server issues, and optimizing the existing infrastructure.
Key Responsibilities
● Maintain & Enhance the existing Java, JSF (PrimeFaces), EJB, REST API, andSQL Server application.
● Migrate the legacy system to Spring Boot while ensuring minimal downtime.
● Manage deployments using Ansible, GlassFish/Payara, and deployer.sh scripts.
● Optimize and troubleshoot server performance (Apache, Payara, GlassFish).
● Handle XML file generation, email integrations, and REST API maintenance.
● Database management (SQL Server) including query optimization and schema updates.
● Collaborate with teams to ensure smooth transitions during migration.
● Automate CI/CD pipelines using Maven, Ansible, and shell scripts.
● Document migration steps, deployment processes, and system architecture.
Required Skills & Qualifications
● 8+ years of hands-on experience with Java, JSF (PrimeFaces), EJB, and REST APIs.
● Strong expertise in Spring Boot (migration experience from legacy Java is a must).
● Experience with Payara/GlassFish server management and deployment.
● Proficient in Apache, Ansible, and shell scripting (deployer.sh).
● Solid knowledge of SQL Server (queries, stored procedures, optimization).
● Familiarity with XML processing, email integrations, and Maven builds.
● Experience in production deployments, server troubleshooting, and performance tuning.
● Ability to work independently and lead migration efforts.
Preferred Skills
● Knowledge of microservices architecture (helpful for modernization).
● Familiarity with cloud platforms (AWS/Azure) is a plus.
Greeting from DevCare Solutions!!!
Job Description:
• Minimum 1+ years relevant experience in non-IT process.
• Experience with recruitment and selection processes for Non-IT Positions.
• Excellent communication skills with the ability to assess a candidate’s viability for a position
• Utilize various sourcing methods to identify and attract potential candidates for non-technical roles.
• Previous experience in healthcare jobs
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provided in the company
www.devcare..com



- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with native development (iOS/Android).
- Worked on deep linking in mobile apps
- Hands on experience in Bridging Native code base to react native.
We are immediately looking for a highly creative individual who has the ability to create digital animation concepts for E-learning projects/campaigns. Will have to conceptualize & generate 'ideas'. Flash Animator would be working closely with Creative Head and Art Director to create engaging work across print & digital media.
What you’ll do:
- To design & develop a wide variety of animation shots for e-learning products.
- Design & createanimation videos and develop different kind of cartoon/character designing.
- Understand design/brand brief and coming up with visually inventive & original ideas and design (in line with client’s/brand’s objectives)
- Combine art and technology to communicate ideas through text, images and the layout.
- Use a variety of design elements to achieve artistic or decorative effects.
- Make a strong, effective impact on learners to improve retention of information through the strong Illustration and flash animation skills.
Qualification and Skills Required:
- Thorough knowledge of Flash Animation, illustration with at least 2years of experience.
- Must have Professional knowledge of Character designing or related field required as normally acquired through completion of a Bachelor’s degree in Fine Arts.
- Drawing skills and illustration.
- Have a results-driven mind set, understanding that your work should simultaneously be beautiful and highly
- Aspired candidate must have experience in E-learning projects.
- Bachelor’s degree or diploma in interaction design, new media design or related design
- Portfolio to accompany
- Background check and reference checks required upon selection
Benefits & Perks:
At WITS, we blur work and play, and you get all the perks of a global company. You will get to work with a dynamic group of people, who are delivering results and working zealously across time. We love what we do, and we think you will too.
- Group Mediclaim
- Fun Saturdays
- Flexible timings
- 0% Interest Loan
Who we are:
CreateID8 http://createid8.com/">http://createid8.com/ (A division of Wits Interactive Pvt. Ltd)
We are a leading 360 degree communication solutions agency creating solutions that can be deployed across all mediums.
Advertising and Communication: Using creative expertise and all available marketing collaterals to provide turn-key solutions. 360° blends, which are unique and innovative, adding great value to our Customer's Brand identity. We provide Branding and Communication solutions; delivered through the latest technology using our contemporary ideation techniques. We are into brand conversations via varied channels - Corporate films, Info graphics, Print Media Solutions across technology platforms. All these translate into solutions that not only win customer praise but also gain industry recognition for their classic design. The little details matter to us. Our solutions are detailed to provide a holistic stratagem to our Clients in their branding needs. This approach involves aligning all the Marketing Collaterals to the decided Brand strategy of our Client.
We create compelling advertising campaigns and brand communication strategies to achieve your marketing objectives. Whether you want to launch new product, attract new customers or engage existing customer, we are here you help you from planning to execution.
Marketing Collaterals Print and Digital Media
Marketing Campaign Planning Advertising Campaign Planning
Creative Design: From print to digital media, we have in house team of creative people who have been designing creative that deliver long-term, impactful impressions.
Our team of creative experts is equipped with skills ranging from graphic design, photography, animation and copywriting to envision and deliver various creative solutions including graphic design, marketing collateral development, print or digital advertising, corporate rebranding and more.
Branding & Rebranding Brochures & Catalogue Design Annual Reports
Digital Creative Design Creative copywriting
http://www.witsindia.com/">http://www.witsindia.com/
PLEASE ONLY APPLY FOR THIS JOB IF YOU ARE AN EXPERT IN NODE.JS
Addenda is a Dubai based Insurtech startup that utilises the blockchain to share life/medical/motor insurance information among a consortium of insurers. Our Products helps insurers avoids anti selection, non-disclosure, overexposure, and ensures transparency between the policy applicant and the insurance company.
We are looking for a NodeJS Backend Developer who is energetic, self-directed and self-motivated. You should possess a strong desire to learn and contribute solutions and ideas to a dynamic team.
Responsibilities
- Development of all server-side logic and ensuring high performance and responsiveness to requests from the front-end.
- Develop stable and secure RESTful APIs, Microservices, automated tests
- Build reusable code and libraries for future use
- Optimise backend for maximum speed and scalability
- Collaborate with other team members and stakeholders for front-end or otherwise
Skills
- Proficient understanding of Express.JS, Node.JS, MongoDB
- In Depth Knowledge of creating Secure RESTful APIs, Web Services or micro services along with caching, content management capabilities
- Knowledge of API Design and Development and Security Patterns on API’s using various Authentication mechanisms
- Experience in Cloud Technology for Deployment of Services is a plus
- Proficient understanding of code versioning tools, such as Git
- Execute on the product you design from start to finish.
- Present and communicate your designs to the team and the greater organization to build consensus around your concepts.
- Create wire-frames, beautiful mockups, amazing prototypes, and help implement your designs to pixel perfection.
- Test, learn, and iterate on everything you do.
- Lead and mentor a small team of UI/UX designers.
- Work closely with Engineering, Product and Marketing team.
- Portfolio demonstrating strong visual and UX design of large-scale, complex systems.
- Ability to produce functional prototypes.
- Great understanding and empathy towards users .
- Humor, humility, and curiosity
- 5+ years of professional experience.
- Formal education in Design, Interaction/UX Design.
- 2+ years of design management experience



