Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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RustPosition Title: Senior Rust Developer
Location: Gurugram
Employment Type: Full-time
Job Summary: We are seeking a highly skilled Rust Developer with 5 Years of experience in software development and 3 to 4 Years of professional experience with Rust. As a Rust Developer, you will be responsible for developing, maintaining, and improving software written in Rust. This role involves collaborating with other developers to create high-quality and stable software, as well as troubleshooting and resolving bugs.
Key Responsibilities:
Software Development and Maintenance:
- Develop software solutions using Rust.
- Maintain and improve existing Rust codebases.
Collaboration:
- Work closely with other developers to create high-quality software.
- Participate in code reviews and contribute to team knowledge sharing.
Troubleshooting and Bug Resolution:
- Identify, troubleshoot, and resolve bugs in Rust applications.
- Perform root cause analysis and implement corrective actions.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
Total Experience: 5 Years in software development.
Relevant Experience: 3 to 4 Years of professional experience with Rust.
Technical Skills:
- Proficiency in the Rust programming language.
- Experience with object-oriented programming.
- Familiarity with Rust development tools and frameworks.
- Strong problem-solving skills.
Soft Skills:
- Ability to work independently and as part of a team.
- Excellent communication skills for effective collaboration and knowledge sharing.
Preferred Qualifications:
- Experience with systems programming, concurrent programming, or low-level programming.
- Knowledge of other programming languages and paradigms.
- Familiarity with version control systems like Git.
• Enterprise Network Implementation for Global Enterprise customers.
• Extensive experience in a network implementation environment gained in an ISP or telco or enterprise environment.
• Good technical knowledge and practical experience of BGP, OSPF routing protocols & switching technology.
• Conversant in best practices appropriate to network design and security.
• Understanding of hardware and software performance and scaling limitations.
• Network implementation, and management using Cisco Routers & switches ( Nexus & Catalyst), Juniper M and T series routers, and Aruba Wireless.
• Excellent communication and interpersonal skills – confidence and professionalism both in working with multinational project teams and with clients on various levels of the organisation, from technical audiences to senior management
• Analytical and critical thinking; innovative problem-solving capability for complex customer requirements
• Ability to work under pressure from both customers and internal stakeholders and produce solution designs that are deliverable
Experience:
• A minimum of 4 years’ total experience in the areas of Networking and Telecommunications technologies
• At least 2 years’ experience in dealing with large, corporate customers in a technical solution Implementation profile.
Java
Spring BootJava Developer Job Responsibilities
A developer is responsible for several Java-related duties throughout the software development lifecycle, from concept and design to testing. The developer is required to create user information solutions through the development, implementation, and maintenance of Java-based components and interfaces.
CC++
PythonJob Requirements:
· Bachelor’s degree (minimum) in Computer Science or Engineering.
· Minimum 5 years of experience working as a senior–level Software Engineer
· Excellent programming and debugging skills in C/C++and Python
· Experience developing on Windows and Linux systems
· Experience in automation of manual tasks
Although not required, the following are a plus:
· Experience working with Build scripts, Shell scripts, Makefiles
· Experience with Jenkins and other CI/CD tools
· Knowledge of RESTful web services and docker
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
- Liaise with vendors and other IT personnel for problem resolution.
· Qualification: Bachelor’s or master’s in any field.
· Should have minimum 3-5 years of experience in IT Bench Sales and Recruitment is required.
· Experience marketing and placing Bench consultants ((H1B, GC, OPT, US Citizen).
· Proven successful sales record in IT Staffing and Consulting.
· Industry (Must place a minimum of 2 consultants per month – MUST demonstrate proof of previous Contract C2C placements during the interview).
· Excellent communication skills.
· Must have strong US Prime Vendor Relations Only (NO Layers).
· Experience with full-cycle Contract C2C Sales: vetting requirements from Job Portals, Cold Calling, Identifying the best consultants, Extensive Resume Review before submission, confirming the best rates for consultants, following up for interview schedules, closing the best deals.
· Ability to develop a Vendor network and get candidates placed in quick turnaround time.
· Must have high levels of skill and motivation to search the talent for complex technical requirements.
Java
Kotlin
Android DevelopmentJob Description: A full-stack Android developer will be responsible for designing, developing, and maintaining mobile applications for the Android operating system that provides indoor map rendering and navigation functionality. They will work with a team of developers, designers, and project managers to create a seamless navigation experience for users.
Responsibilities:
- Design and develop high-performance, reusable, and reliable Java and Kotlin code for the indoor navigation application.
- Implement indoor navigation algorithms and integrate with location-based services and sensors, such as Wi-Fi, Bluetooth, and accelerometer, to provide accurate indoor positioning
- Use Android Studio and other development tools to build, test, and debug the application
- Work with designers and project managers to ensure that the application meets all requirements and is released on schedule
- Collaborate with other developers to integrate with backend systems and APIs
- Write clean, maintainable, and testable code that adheres to best practices
- Troubleshoot and debug issues, and update and maintain existing applications
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Understand the full mobile development life cycle, from concept to deployment
- Continuously monitor the market for new indoor navigation technologies and techniques, and incorporate them into the application as appropriate.
Requirements: The suitable candidate should have experience with the following:
- Bachelor's degree in Computer Science or a related field.
- Strong knowledge of Java and Kotlin programming languages
- Experience with Android SDK and Android Studio
- Experience with RESTful APIs to connect Android applications to back-end services
- Experience with third-party libraries and APIs
- Experience with indoor navigation algorithms and location-based services
- Familiarity with Git and version control
- Understanding of design principles and material design
- Strong debugging and troubleshooting skills
- Strong analytical and problem-solving skills
- Strong communication and teamwork skills
- Strong sense of ownership and drive to deliver high-quality results
To complete the financial analysis and projection modelling for ongoing monitoring of the high yield
loans for an UK based commercial bank
Analyzing and spreading the historical financial statements in excel
Analysis of financial statements including Income Statement, Balance Sheet and Cash Flow Statement
(incl. Free cash flow, funds from operations) of public and private companies
Going through the supplementary schedules, notes and MD&A for the detailed breakups and
normalizing the financial statements for exceptional items to arrive at the true profitability figures
Analyze the operating metrics to project the major line items like Revenues, EBITDA etc.
Preparing detailed capital structure and debt amortization schedules (tranche wise) including pro forma
adjustment for the acquisition. Candidate should have strong understanding of various classes of debt
(secured/unsecured/subordinated) and financing options used by the borrower for the deal
Analyzing the pro forma credit metrics like total leverage, interest coverage, fixed charge coverage etc.
Analyzing the financial covenants applicable to the borrower
Strong understanding of financial projections based on management guidance, company budget and
consensus estimates. This will include creating various scenarios like management case, sponsor
case, upside and downside case etc.
Screening the merger agreements and assessing synergies from the deal based on management
inputs and third party data sources
Strong understanding of calculating IRR and various valuation techniques like DCF, Peer multiple and
liquidation based recovery analysis for various debt pieces using recovery values for each asset type
Conducting detailed Quality Checks and delivering to the client
Responsible for achieving 100% quality
Meeting strict deadlines and ability to work under pressure
Ability to work individually and in the team
Update reporting manager on the tasks in hand, completed on a regular basis
Communicate with onshore Risk team for providing regular update and workflows
Provide inputs, involved in discussions and Implementing new ideas to generate efficiency
Requirements-
MBA (Finance) / CFA / CA (CPA equivalent)
Experience of 4 - 6 years in financial modeling and analysis using excel
Proficient in MS Excel
Prior experience of working on LBO models is preferred
Excellent written and spoken communication skills
JavaKotlinAndroid DevelopmentHood is a new-age anonymous social network.
Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.
● Working as an individual contributor on their respective development tasks.
● Have a strong sense of ownership and work with the team to understand
requirements, refine them based on technical feasibility and drive the team to deliver
them.
● Collaborate with other teams, to ensure timely and good quality delivery of features in
an agile development environment.
● Ensuring the team follows processes and guidelines laid down for development.
● Draw on experience to lead technical designs and implementation of highly scalable
and adaptable systems.
Requirements
●2-4 years of programming experience on the Android native platform.
● Hands-on experience with programming languages Kotlin and Java.
● Solid experience in MVVM architecture, along with knowledge of live data, view-
models.
● Having good experience in Coroutines, multithreading, Rx Java, and retrofit.
● Experience with RESTful APIs to connect Android applications to back-end services.
● Strong coding, data structures and algorithms.
● Experience with various latest libraries available for Android.
● Deep understanding of software engineering practices, Object-Oriented Analysis.
● Obsession with quality and customer experience.
● Good to know backend REST API and JSON
What happens after you apply?
Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.
Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the
role with you and for you to show off your skills through a small task.
Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.
If we mutually enjoy the 4 steps, we onboard you with a big smile :)
NOTE
At any step, if things don't work out, we will proactively send out an email. You are welcome to
ask for detailed feedback and re-apply in the future.
We prefer [Passion>Skills>Education]
JavaWhat is the role?
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative, develop, and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test.
Key Responsibilities
- Perform impact/test analysis for the new features, feature-enhancements, and bug fixes.
- Conduct test design and test execution for functional/non-functional aspects of features / product.
- Hands-on execution for functional/non-functional aspects of features / product.
- Automate the tests to ensure repeatability of tests.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 1 to 4 year's experienced software quality professional.
- Experienced developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Knowledge & experience on java or python, selenium, Appium, etc. to perform the automation of websites and apps on desktop/handheld devices.
- Knowledge & experience on tools like JMeter, Gatling, locust to perform non-functional tests.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive candidate who would like to take up technical challenges.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
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Full Stack Developer - Averlon