Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
Mandatory (Company): B2C product companies
Mandatory (Exclusion): Payment gateway companies
NodeJS (Node.js)
NextJs (Next.js)
Javascript
MongoDB
ExpressWe are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Location Preferences
- Candidates located in Kerala are preferred.
Skills and Qualifications
-
Strong proficiency with JavaScript, React, and Redux
-
Knowledge of Node.js and frameworks available for it(particularly Express,Loopback)
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Understanding the nature of asynchronous programming and its quirks and workarounds
-
Good understanding of server-side templating languages
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Good understanding of server-side CSS preprocessors
-
Basic understanding of front-end technologies, such as HTML5, and CSS3
-
User authentication and authorization between multiple systems, servers, and environments
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Integration of multiple data sources and databases into one system
-
Understanding Cloud based application deployment.
-
Understanding fundamental design principles behind a scalable application
-
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
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Creating database schemas that represent and support business processes
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Implementing automated testing platforms and unit tests
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Proficient understanding of code versioning tools, such as Git
We’re looking for an experienced SEO Specialist to fuel growth at Quoality- Hospitality Guest Experince Platform helping businesses improve the guest experience and generate additional revenue.
Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality
🙋 The role & what we are looking for: Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.
Not us. Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
- We’re all super chill.
- Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are very punctual.
- We know what we are working on and aren’t clueless.
- We’re more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet? Okay, here’s the fun stuff:
- Flexible leave policy. Yeah, it’s truly flexible. We trust you.
- We’re fully remote in India. Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
- Annual workstations at exotic destinations. Subject to change and hitting milestones.
- Allowances to choose your coworking space (if you want), courses & anything that you think is beneficial to succeed in this role.
📄 The role & what we are looking for:
💻 Responsibilities:
- Execute tests, collect and analyze data and results, and identify trends and insights in order to achieve maximum ROI in paid search campaigns
- Track, report, and analyze website analytics and PPC initiatives and campaigns
- Optimize copy and landing pages for search engine marketing
- Perform ongoing keyword discovery, expansion and optimization
- Research and implement search engine optimization recommendations
- Research and analyze competitor advertising links
- Develop and implement link building strategy
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code
- Work with editorial and marketing teams to drive SEO in content creation and content programming
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
✅ Must Haves:
- 1.5 years+ of sales experience/strong drive to make a career in SEO
- Proven SEO experience
- Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
- Solid understanding of performance marketing, conversion, and online customer acquisition
- In-depth experience with website analytics tools (e.g, Google Analytics)
- Experience with A/B and multivariate experiments
- Knowledge of ranking factors and search engine algorithms
- Up-to-date with the latest trends and best practices in SEO
- Experience with other aspects of marketing, such as customer growth and promotion, is a plus
- Self-motivated and driven
- You are open to learning new stuff and avoid internal politics.(super important).
- You are humble, kind, and are open to feedback.(super duper important).
❕Bonus:
- Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
🤙 What's the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: You apply for the job.
Step 2: Quick intro call with one of the founders.
Step 3: A round where we evaluate your assignment along with you.
Step 4: One round of interviews to gauge if you are a good culture fit. Step
5: Job Offer (contingent on the above steps).
Step 6: Welcome to the Quoality! 🙂
So, think we’re a good fit? Then let’s roll.🤘
We are searching for an experienced Business Analyst who can gather important company data and compile it into reports shareholders and departmental managers can use. We need someone who can take charge of a project and deliver results that will make the organization more profitable. Our ideal candidate has the ability to work on multiple projects simultaneously and translate business data into digestible information that improves corporate processes.
Duties and Responsibilities:
- Develop comprehensive E2E test cases at the application and multi-application levels
- Create direct channels of communication to software and application developers that get the job done without managerial interjection
- Identify business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results
- Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
- Determine and document user requirements for business processes and abide by those requirements for future projects.
Qualification and Skills:
- Bachelor’s or master’s degree in related technical field
- 3+ years of associated work experience
- Advanced SQL database management and D365 and maintenance skills
- Practical application ability with Microsoft Office and Visio
- Detailed analytical abilities
- Strong experience in user testing and project management
General Requirements:
- Willing to contribute in Small or Large Project Teams
- Must be willing to start Immediately work from home permanent
- Good Communication Skills (English)
- Can Allocate working hours (Flexible) as per Projects Req
- Must have Good Internet & Good Laptop/System
Java
Python
Ruby
Ruby on Rails (ROR)
Go Programming (Golang)Lead Software Engineer (Bangalore, Remote option available) 6+ years of experience
Zepto (www.zeptonow.com)
Why should you look at this role?
Salary 50-65 lakh per annum
Paid leave
Sick leave
Provident Fund
What Else?
- High growth startup in quick commerce space (10 min delivery)
- Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
- Work on real world logistics problems & benefit from the rocket ship Zepto is!
Tech Team: 40-50 (200+ in few months)
About the Employer
Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!
Just 6 months after launching, we've raised $160 million from marquee
investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.
The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.
Funding:
Funding Zepto has raised a total of $160M in funding over 3 rounds.
Their latest funding was raised on Dec 20, 2021 from a Series C round.
Employer Reviews:
“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”
"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."
Reporting structure:
Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO
This role would be by and large an Individual Contributor role.
Interview Process:
- Discussion on past experience and problem discussion based on projects done
- Low level design
- High level design
(One of the rounds will test scenario management via case study since it’s a managerial role)
What You will do Everyday?
- Work very closely with the Tech Leadership and lead end-to-end development.
- Write maintainable/scalable/efficient code.
- Design and architect technical solutions for the business problems of a very large e-commerce portal.
- Work in cross-functional team, collaborating with peers during entire SDLC.
- Follow coding standards, unit-testing, code reviews etc.
- Follow release cycles and commitment to deadlines.
Your Superpowers
- 6+ years of experience in building large scale applications or products.
- A “Bring It On” attitude; bias for action; self-driven, end-to-end ownership; entrepreneurial approach; focus on operational excellence; ability to work with ambiguity.
- Strong in problem solving skills, data structures and algorithms.
- Very good understanding of one or more of RDBMS/NoSQL/Messaging/ Caching technologies.
- Excellent understanding of and coding skills in following technologies: Java
- B Tech/BE in Computer Science or equivalent from a reputed institution.
CLICK HERE TO APPLY: https://forms.gle/v8P54gfPvUZGeJ3u6">https://forms.gle/v8P54gfPvUZGeJ3u6
JavaPython
CC++JavascriptNavgurukul is a collective of changemakers who are passionate about creating a large-scale social impact, particularly, improving the quality of our education system while making it accessible to the marginalised communities.
We train students from low-income & marginalised communities in Software Engineering in our residential programme for students for enabling them to get aspirational jobs, have a voice, and be equipped to bring at least 10 families out of poverty in a financially sustainable model. So far we have placed around 150+ students in various companies including but not limited to Mindtree, Thoughtworks, Unacademy, etc.
You can be a part of this movement through the CIF Fellowship.
To know more about CIF visit us at codeindiafellowship.org and to apply you can fill the form at bit.ly/cifapply.
Javaenterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java
developer roles and responsibilities include managing Java/Java EE application development
while providing expertise in the full software development lifecycle, from concept and design to
testing.
Responsibilities and Duties
• Contribute to all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs should follow compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and
presenting these for architectural review
Qualifications
• BS/MS degree in Computer Science, Engineering, or a related subject
• Minimum 4.5 to 6 years of software development experience
• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE
platforms
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2,
Hibernate)
• Experience in the Spring Framework
• Very good English communication skills
• Optional:
o Good to have the knowledge of Angular JS framework.
o Experience to work on the Microservice architecture.
o Experience to work with Git hub & bitbucket.
o Agile methodology.
Python
Django
React.jsMandatory Skill Set: Front End: React JS & Javascript
Backend: Python-Django/ Flask
Responsibilities
- Responsible for design and architecture of functional prototypes and production ready systems
- Uses open source frameworks as appropriate Django Preferred
- Develops Python and JavaScript code as necessary
- Python development to support middleware for REST API
- Communicate technical concepts with trade offs, risks, and benefits
- Evaluate and resolve product related issues
Requirements
- Demonstrable experience writing clean, thoughtfully crafted Python or PHP that scales
- Strong understanding of JavaScript, HTML, and CSS3
- Good understanding of REST API's and experience in building them.
- Experience on asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross browser compatibility issues and ways to work around such issues
- Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
- Good understanding of browser rendering behaviour and performance
Strong technical background in Java, spring (MVC), RESTFUL Web services and Postgres DB
Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
Validating user actions on the client side and providing responsive feedback
Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when neededSkills required for Direct & Channel Sales Insurance Expert -
Deep Understanding of Health Insurance, Car and General Insurance Products from different companies.
Must be able to comprehend products in easily understandable language to customers and agents.
Experience of lead conversion/sales pipeline is must.
Good interpersonal skills & Excellent conversion skills.
Must have follow up skills and talking to people over phone for multiple hours in a day (& in person if required)
Super-Organizers, good listener and possess analytical, presentation skills.
Must be comfortable working on laptop to book policy and work on CRM.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon