
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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The Assistant Professor in CSE will teach undergraduate and graduate courses, conduct independent and collaborative research, mentor students, and contribute to departmental and institutional service.
Job Summary:
We are looking for a creative and motivated Junior Graphic Designer to support our design team in creating high-quality visual content. The candidate should have a basic understanding of design principles, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Assist in designing marketing materials including social media creatives, posters, banners, brochures, and presentations.
- Support senior designers in developing brand-specific graphics and layouts.
- Create simple video edits, reels, or motion graphics (optional, if applicable).
- Collaborate with the marketing and content teams to ensure visual consistency.
- Edit and retouch images as required.
- Maintain proper file organization and follow brand guidelines.
- Handle multiple tasks and meet project deadlines.
Requirements:
- Bachelor’s degree in Graphic Design, Fine Arts, or a related field
- Basic proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Knowledge of Canva or other online design tools is a plus.
- Good understanding of typography, color theory, and layout design.
- Strong creativity and willingness to learn.
- Ability to take constructive feedback and improve.
- Strong communication and teamwork skills.
Preferred Skills (Optional):
- Basic knowledge of video editing tools (Premiere Pro / After Effects).
- Experience with social media content creation.
- Basic understanding of UI/UX principles.
We are seeking a highly organized and proactive Virtual Assistant to support our team with a variety of administrative and clerical tasks. This role offers flexibility to work remotely while ensuring smooth office operations. The ideal candidate will possess strong computer skills, excellent communication abilities, and experience in office management or customer service. This position is perfect for someone who thrives in a fast-paced environment and is committed to providing exceptional support across multiple functions.
Responsibilities
- Manage calendar appointments and schedule meetings efficiently using Google Workspace and Microsoft Office tools
- Handle multi-line phone systems, screen calls, and provide professional customer support with excellent phone etiquette
- Perform data entry, filing, and proofreading to ensure accuracy of documents and records
- Assist with bookkeeping tasks using QuickBooks and maintain financial records accurately
- Support front desk operations, including greeting clients or visitors virtually, and managing correspondence
- Coordinate office management tasks such as organizing files, managing emails, and maintaining office supplies
- Provide administrative support including typing, document preparation, and report generation
- Support personal assistant duties such as travel arrangements, reminders, and task prioritization
- Maintain organized digital files and ensure data security protocols are followed
- Assist with customer service inquiries via email or chat platforms, ensuring timely responses
Requirements
- Proven experience in office management, administrative support, or clerical roles
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and data entry skills
- Experience with QuickBooks or bookkeeping is preferred
- Excellent organizational skills with the ability to multitask effectively in a remote environment
- Bilingual abilities are a plus for supporting diverse clients or teams
- Exceptional communication skills including phone etiquette and customer service experience
- Ability to manage calendars efficiently and prioritize tasks effectively
- Previous experience as a personal assistant or medical/dental receptionist is advantageous
- Strong organizational skills with attention to detail for proofreading and document accuracy
- Reliable internet connection and familiarity with remote work tools such as Zoom or Slack
This role offers an excellent opportunity for a dedicated professional to contribute to a dynamic team while enjoying flexible working arrangements.
Job Summary: We are seeking a skilled Project Manager to lead and coordinate projects from initiation through to completion. The ideal candidate will have strong leadership and communication skills, with a proven ability to manage resources, timelines, and budgets effectively.
Key Responsibilities:
- Project Planning: Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
- Team Leadership: Lead project teams, providing direction, support, and motivation to ensure successful project execution.
- Communication: Serve as the primary point of contact for stakeholders, ensuring consistent communication regarding project status, risks, and changes.
- Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project delivery.
- Budget Management: Monitor project budgets, ensuring that resources are allocated efficiently and that the project remains within financial constraints.
- Quality Assurance: Ensure that all project deliverables meet the required quality standards and client expectations.
- Progress Tracking: Utilize project management tools to track progress, manage schedules, and report on project performance.
- Stakeholder Engagement: Build and maintain strong relationships with stakeholders, clients, and team members to ensure project success.
Qualifications:
- Bachelor’s degree in [relevant field, e.g., Business Administration, Project Management, etc.].
- Minimum 3 years of experience in project management or a related field.
- Proficiency in project management software (e.g., Asana, Trello, Microsoft Project).
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- PMP certification or equivalent is a plus.
- Ability to adapt to changing priorities and manage multiple projects simultaneously.
Preferred Skills:
- Experience in [specific industry or domain].
- Familiarity with Agile methodologies.
- Strong analytical and problem-solving skills.
Job Description
Business Development Executive (Digital Marketing)
We are looking for a motivated and results-driven Business Development Executive to join our team. This role is ideal for a candidate with 1–2 years of experience who is passionate about digital marketing and sales.
The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth. You will play a key role in expanding our client base by promoting our digital marketing services to potential clients. This is a great opportunity for a junior professional to grow their career in a dynamic and fast-paced environment.
Responsibilities:
• Generate and qualify leads through various channels, including cold calling, email campaigns, networking, and social media.
• Identify and target potential clients who could benefit from our digital marketing services.
• Conduct market research to understand industry trends, competitor activities, and client needs.
• Build and maintain strong relationships with new and existing clients.
• Prepare and deliver presentations and proposals to prospective clients.
• Collaborate with the marketing and technical teams to create customized solutions for clients.
• Achieve and exceed monthly and quarterly sales targets.
• Maintain accurate records of all sales activities and client interactions in our CRM system.
Qualifications:
• A bachelor's degree in business, marketing, or a related field.
• 0–2 years of experience in business development, sales, or a related field.
• Prior experience or a strong interest in the Digital Marketing domain (e.g., SEO, PPC, Social Media Marketing, Content Marketing).
• Excellent communication, negotiation, and presentation skills.
• Proven ability to work independently and as part of a team.
• Goal-oriented with a strong desire to succeed.
Hi,
We are seeking a talented and motivated Web Designer with a minimum of 4+ years of experience to join our dynamic team.
As a Web Designer, you will play a crucial role in creating visually stunning and user-friendly websites that align with our brand identity and resonate with our audience. Your proficiency in HTML, CSS, and JavaScript, coupled with your understanding of UI/UX design principles, will allow you to transform wireframes and mockups into seamless web experiences.
Skills Required:
- Proficient in HTML, CSS, WordPress, Bootstrap, Photoshop, Figma, Canva and all designing tools.
- Proven experience as a Frontend Developer or Web Designer in a senior role.
- Good experience in responsive website designing.
- Must have experience in bootstrap and HTML5.
- Excellent knowledge of CSS3, JavaScript, jQuery, Canvas, Angular Js.
- Should be aware of the recent trends in UI Design.
- Should have strong knowledge of Responsive Web Design and Bootstrap framework.
- Familiarity with JavaScript frameworks such as React Js is an advantage.
- Experience in debugging & troubleshooting.
- Ability to lead & deliver projects with a strong sense of ownership.
- Integrate frontend interfaces with server-side functionalities.
- Candidate should be proficient in converting PSD into HTML.
- Must be highly organized and committed to a team environment
If interested, then you can directly apply at manpreet.kaur(at)chicmic.co.in
Thanks
We are looking for a rockstar Creative Director with an iterative mindset and is entrepreneurial in nature who can be a part of the early product team which is building a comprehensive spiritual wellness brand from India.
Roles and responsibilities:
-
A candidate who can efficiently manage the content programming for the brand
across YouTube and Instagram.
-
Jamming, ideating and creating original content IPs and campaigns.
-
Ensuring flow of information and communication between departments i.e. writing,
production and post production to ensure quality and timely execution of content.
-
Prior experience with high pressure timelines and creation is a must.
-
Network of technicians and creative resources is a plus.
Experience you should have:
-
5-8 years of creative experience and 2-5 years of managerial experience
-
Experience working at a content studio and creative agency is a plus.
-
Outstanding copy, design and storytelling skills.
-
Someone who consumes social media content all day and binge watches movies &
shows at night.
Skills/mindset you MUST have:
-
● Product-first thinking - Break complex problems into implementable solutions
with iterative mindset using the product
-
● Whole-brain problem solving - Uses right and left sides of the brain effectively
- Strong business judgment and analytical acumen with creative thinking
-
● Thrives in chaos - Comfortable with ambiguity but loves defining the
boundaries and parameters and getting shit done
-
● Communicate, care, inspire - Exceptional interpersonal and leadership skills -
be a leader and a team player
-
● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
-
● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
-
● Want to have fun - if you are not happy and people around you are not happy,
how will we make the world a happier place? :)
-
● Curious and spiritual soul - Understanding of market and experience with
astrology, yoga, mediation, Art of Living, Isha Yoga would be a good plus
-
Job description
Company Description
Honeycomb Creative Support is an integrated marketing communication agency, with
nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,
pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm
provides creative design and marketing services to local and international clients
using creative vision, information analysis, strategic thinking, and execution to sell
ideas and unique products to the target audience. Honeycomb provides services such
as Web Design & Development, Graphic Design, Corporate and Product Video
Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative
Studio at Client Location.
Role Description
If you are looking for an exciting opportunity to work with an established marketing
communications agency, you have come to the right place. We are looking for a full-
time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in
Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,
you will be a part of our development team, responsible for building server
applications and APIs.
Qualifications
• PHP and PHP Frameworks
• Laravel and CodeIgniter must
• Good Knowledge in any MVC Frameworks.
• Basic knowledge of AWS
• MySQL
• Basic knowledge in Node.js
• Experience with building RESTful APIs and API development
• Knowledge of GIT-based source control
• Understanding of how to test and debug web applications
• Understanding of modern PHP development practices, design patterns, and SOLID principles
• Bachelor's or Master's degree in Computer Science or equivalent
• Good problem-solving skills and attention to detail.













