
Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.

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- Strong Database Management Systems (DBMS) & Software Development Profile
- Mandatory (Experience): Must have 4+ years of industry experience in DBMS & Software Development with expertise in Data Engineering.
- Mandatory (Skills 1): Must have strong experience relational databases like MySQL, PostgreSQL, Oracle and NoSQL systems like MongoDB, Cassandra
- Mandatory (Skills 2): Must have Hands-on experience with query optimization, database design, data warehousing, database security, normalization, indexing, and performance tuning
- Mandatory (Skills 3): Must have Hands-on experience with managed cloud database services such as AWS RDS, Azure SQL, or Google Cloud Spanner
Preferred
- Preferred (Skills 1): Prior experience as a DBMS instructor, trainer, or tutor with excellent communication and presentation skills
- Preferred (Skills 2): Certifications in database technologies like Oracle DBA, Microsoft SQL Server, AWS Certified Database Specialist are a plus
Job Title: Java Full Stack Developer
Location: Pune
Experience: 3+ Years
Industry: IT / Software Development / E-Procurement
Job Description:
We are seeking a Java Full Stack Developer with strong experience in e-Tendering platforms and bidding management systems. The candidate will work on end-to-end development of web-based tender, auction, and bidding applications, collaborating with cross-functional teams to deliver secure and scalable solutions.
Key Responsibilities:
- Develop and maintain e-Tendering, e-Procurement, and bidding management platforms (G2B/B2B)
- Design and implement backend services using Core Java, J2EE, Servlets, JSP, Spring (Core, MVC, Boot, JPA, REST APIs)
- Build and enhance tender lifecycle modules including quotation, bidding, reverse auction, and tender evaluation
- Develop responsive UI using HTML, CSS, JavaScript
- Design, optimize, and manage MySQL databases for high-volume bidding transactions
- Implement secure authentication, authorization, and role-based access controls
- Ensure performance, reliability, and security of tender and bidding workflows
- Perform testing, code reviews, and deployments on Tomcat
- Use Git/GitHub, Maven, Eclipse/STS, VS Code for development
Key Skills:
Java, Spring Boot, REST APIs, Microservices, E-Tendering, E-Procurement, Bidding Management, Reverse Auction, Servlets, JSP, MySQL, HTML, CSS, JavaScript
Requirements:
- 3+ years of experience as a Java Full Stack Developer
- Hands-on experience with tender platforms, bidding systems, or auction-based applications
- Strong understanding of web application security and transaction handling
- Good communication and teamwork skills
Education:
- Bachelor’s degree in Engineering, Computer Science, or equivalent
Full Stack Developer
Job Description
Key Responsibilities
- Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.
- Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.
- Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.
- Translate mockups and wireframes into functioning front-end code.
- Write and maintain documentation for new and existing features.
- Keep up-to-date on best practices and new technologies.
- Rapid prototyping, and presenting conceptual design and working prototypes to management.
- Conduct design and code reviews and collaborate to ensure your own code passes review.
- Work with Product Management to analyze require
Required Skills & Experience
General
- Solid understanding of OOP design principles
- Visual Studio 2017 and above, SQL Server 2016 and above
- Remote debugging
- Unit Testing
Front-end
- C#, ASP.NET MVC and MVC core, Web API and .Net Core web Api
- JavaScript, jQuery, AJAX
- HTML5, CSS3, Responsive Design understanding
- Understanding of web technology stack, including HTTP, REST, cookies, caching, and asset loading
Back-end
- Windows & web services, WCF, MSMQ
- C# and .NET Framework • Experience with scalable, performant design and architecture
Database
- Working knowledge of SQL and relational databases
- Should be able to read and write basic SQL queries, stored procedures, views, and functions
- ADO.NET & LINQ to SQL
Desired Skills & Experience
General
- Familiarity with Azure
- Installation and deployment (Azure App)
- Experience with automated builds and deployment (Azure DevOps, TeamCity and Docker)
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Excellent troubleshooting and communication skills
Front-end
- Angular or React UI framework
- Experience with Logi Analytics (Graylog etc.)
- Experience with .NET Web Forms and migrating to MVC
Back-end
- Azure Function, Azure Service bus, Event hub, AWS Lambda, ElastiCache
Experience with NOSQL databases (Mongo or Cosmos)
Qualifications
- Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.
- Hands on experience in development
- Preferred experience in leading a team
1. Technical Understanding (IoT Basics)
- Knowledge of IoT architecture: sensors, connectivity, data processing.
- Familiarity with terms like MQTT, edge computing, protocols (e.g., Zigbee, LoRaWAN).
- Awareness of real-world IoT use cases (smart homes, industry 4.0, healthcare, logistics, etc.).
2. Research Skills
- Ability to translate complex technical topics into easy-to-understand content.
- Staying updated with latest trends, regulations, and innovations (5G, AI in IoT, cybersecurity).
3. Content Writing Skills
- Clear, structured writing that’s accessible to non-engineers.
- Persuasive storytelling around real-life problems IoT solves.
- Creating how-to guides, use case studies, explainer blogs, and product comparisons.
4. SEO & Digital Writing
- Keyword research: "IoT trends 2025", "best IoT devices", etc.
- Meta title, description, internal/external linking.
- Use of visuals: diagrams, infographics, or product screenshots.
5. Audience Adaptation
- Can write for diverse audiences: B2B tech leaders, developers, or everyday consumers.
- Adjusts tone (educational, persuasive, technical) based on the goal
Perks
- Flexible Time
- Certificate
- Full Time Opportunity
Hi All,
We are hiring for an ASP.NET DEVELOPER
Experience: Minimum 01years
Work from Office ( Location-- Kolkata)
Sunday Off
Working days and hours Monday - Saturday (11:00 AM - 07:00 PM)
Desired Skills:-
1. Analytical mind with a problem-solving aptitude
2. Ability to work independently
3. Strong Knowledge of selected frameworks and libraries (ASP.net, C#, HTML, CSS, Bootstrap, SQL Server)
Desired Technology
1. ADO.NET
2.SQL QUERY, SP, TIGGER
3.ASP.NET
4. CRYSTAL REPORT
5. RDLC REPORT
6. MVC 5
7. JQUERY
8. BOOTSTRAP
9. WEB API 2.0
Job Title: Backend Developer
Experience: 2+ Years
Location: Bangalore, India
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and
sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
• Determines technical feasibility of features or solutions by evaluating problem, customer
requirements, possible solutions and technology requirements.
• Exercises judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
• Create low-level design of modules of a software application through proper documentation and
diagrams.
• Develops software solutions by studying requirements, clarifying customer/user needs, analysing data
and processes and following established software development practices and processes.
• Develops proof of concepts for technical evaluation and early customer feedback
• Updates and shares knowledge by studying state-of-the-art development tools, programming
techniques, and computing technology; reading professional publications
• Networks with internal and external personnel in own area of expertise.
Skills:
• Good command in JavaScript/TypeScript. Knowledge of Java/Python will be a plus.
• Experience in Debugging/troubleshooting TypeScript code.
• Experience in API development (REST/GraphQL etc)
• Experience in development of Web and Mobile(android/iOS) applications
• Exposure of Parallel and Asynchronous programming
• Experience in writing Unit tests (Jest or any similar framework)
• Should be proficient in relational Database concepts (Postgres etc.)
• Knowledge of Non-relational Databases would be a plus.
• Good Understanding of Object-Oriented Programming Concepts.
• Good Understanding of Design Patterns.
• Good command of Data structures, Algorithms and Complexity.
• Good at problem solving and analytical skills.
• Experience with Source Code Versioning systems (Git etc)
• Understanding of Micro services Architecture would be a plus
The primary purpose of this internship is to provide freshers with knowledge in web development. We conduct weekly communication classes to enhance communication skills. Additionally, special orientation classes covering topics such as customer satisfaction and work ethics. You will be given training on interview preparation. Our training method simulates the corporate training approach, where students report to their mentors. By the end of this internship, you will have a strong foundation in web development.
- Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation
- To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.
- To actively engage yourself to collect inventory, stocks and work reports of the distributor in a
daily/weekly basis.
- To look after smooth functioning and supply chain of the authorized distributor under your
periphery.
- To oversee sales executive schedule and plan them accordingly.
- To facilitate cross-functional communications among project stakeholders.
- To actively engage yourself with core marketing policies required for business development.
- To look after the grievances and claims arising from time to time maintaining proper
coordination with the company.
- To actively follow other marketing strategies and instructions as and when instructed by the company.
Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with theSales team to develop and deliver a healthy lead generation programme, driving qualified leads into the sales pipeline. There will be opportunity to learn to deliver these opportunities through the sales cycle to successful closure. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.
Key Responsibilities:
1. Lead Generation/Management:
- Manage,nurture and convert inbound leads into sales
- Identifystrong potential prospects using initiative and creativity, to generate outbound lead
- Assessand analyse a prospect’s current processes and
- Provideengaging and articulate information about Masters India’s value proposition to potential
- Maintainwell organized, up-to-date and accurate sales information and activity reports.
2. Sales Management:
- Learnto manage complex enterprise sales throughout the sales
- Efficientmanagement of the sales pipeline using Masters India’s
- Confidently participatein the preparation of proposals and the presentation of professional product demonstrations, via webinars or face to face
- RepresentMasters India at corporate events or sales meetings independently or along with colleagues.
- Meetpersonal targets and work towards Masters India’s sales goals and
3. Communication:
- Demonstrates ability tointeract professionally with potential customers via phone, email,telephone conferencing, webinars and face to face, to discover their business needs and develop a positive business
- Workclosely within a small sales & marketing team and develop cooperative working relationships with all company
- Provide accurate and timelyinformation as required to project managers, the delivery team and senior
- Using of social media tools like LinkedIn
4. Product Knowledge:
- Understandhow the benefits of Masters India’s products and services can meet customer’s needs in various business.
- Develop a strong knowledge of Masters India’s products and services in order to facilitate the sales
Required Skills:
- Should have highly developed all round interpersonal
- Excellent communication, presentation, networking and negotiation
- Customer service oriented with a positive, well-motivated
- Conscientious,hard- working and driven mindset to improve sales and activity performance beyond targets
- Competent IT skills with a well equipped knowledge of Microsoft Office, Google programs and social networking
High Level Scope of Work :
- Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
- Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
- Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
- Gather additional and external data sources to support the AI/ML Model as desired .
- Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
- Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)
Required technology expertise :
- Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
- Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
- Strong Database Development knowledge using SQL and PL/SQL
- Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
- Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
- Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
- Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
- Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
- Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.
Qualifications
- Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
- Certified as DATA SCIENTIST or MACHINE LEARNING Expert.









