Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Seeking a detail-oriented Estimator with experience in exterior windows, doors,and storefront systems. The ideal candidate will be skilled in reading architectural drawings, performing accurate quantity takeoffs, and preparing precise cost estimates. Proficiency in AutoCAD
and Excel is required, along with familiarity with OST (On-Screen Takeoff) and Bluebeam. Knowledge of Revit is a plus.
Key Responsibilities:
• Review architectural and structural drawings and specifications to prepare detailed cost estimates for glazing, windows, doors, and storefront systems.
• Perform quantity takeoffs and develop material and labor cost breakdowns.
• Use AutoCAD to interpret design details and confirm quantities and dimensions.
• Utilize Excel, OST, and Bluebeam to organize takeoffs, calculate costs, and prepare bid proposals.
• Coordinate with vendors and subcontractors to obtain and verify pricing.
• Support project managers and design teams during preconstruction and project handoff.
• Maintain organized estimate documentation and historical cost data.
Qualifications:
• Education: Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (or equivalent experience).
• Experience: 2–3 years of estimating experience in commercial glazing, façade, or exterior systems.
• Technical Skills:
o Proficient in AutoCAD and Microsoft Excel (formulas, data organization, and reporting).
o Skilled in reading and interpreting architectural and structural drawings.
o Experience with On-Screen Takeoff (OST) and Bluebeam Revu.
o Familiarity with Revit (preferred).
o Strong analytical and mathematical skills.
o Excellent attention to detail and organizational abilities.
o Ability to work both independently and collaboratively in a fast-paced environment.
Preferred Attributes:
• Knowledge of storefront, curtain wall, window wall, and door systems.
• Understanding of building envelope components and installation methods.
• Ability to manage multiple estimates and meet tight deadlines.
We are looking "Mulesoft Developer(Fresher)" for Reputed Client @ Coimbatore Permanent Role.
Responsibilities:
• Work on projects as development team members Requirements
• Education background should be on Computer domain
• Freshers ready to work on development on Mulesoft.
• Mulesoft Course or certification done
• Good communication skills
NodeJS (Node.js)
MongoDB
ExpressJob description – Backend Developer
About Wekan Enterprise Solutions
Wekan Enterprise Solutions helps companies grow by modernizing their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies. With a strong focus on Cloud, Mobile and IoT environments, our solutions help companies reduce TCO and improve their ROI on their technology investments. We are also the #1 MongoDB Global Strategic SI partner for mobile modernization.
Location - Chennai or Bangalore
Who are you ? An individual with...
- Good problem solving skills
- Good understanding of software design patterns.
- Believes in software as an enabler and is not constrained by one language or technology and is willing to scale with the product needs.
- Passion for Quality in the work being done.
- Excellent verbal and written communication skills.
Roles & Responsibilities
- Building and developing products and platforms for both client side as well as server-side scalable applications. These include designing Omni-channel (mobile, tablet & web) applications.
- Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems.
- Suggest & implement best practices for performance tuning while working on the larger datasets.
- Maintain quality and ensure responsiveness of applications.
- Perform design reviews and code Reviews with the Team
- Provide real time knowledge transfer to the team on the Requirements I UI Design & Development.
- Manage the infrastructure & deployment of the release artefacts by coordinating with respective peoples.
- Work in an agile environment with the defined sprints to deliver the assigned work in the stipulated timelines.
- Adhere to software development best practices and coding standards in all work products and participate in the refinement of those practices and standards to improve quality and productivity.
Skills
- Must have strong 4 to 5 years of hands on experience Web Applications Development with good expertise in Node JS Stack using ORM like mongoose/Typeorm.
- Proven experience building application using micro service environment using Docker/Kubernetes platform.
- Experience in creating node modules and packaging through package manager’s.
- Strong development and coding skills, good analytical and problem-solving skills.
- Experience in writing JUnitest cases & performing code coverage using tools like mocha/sonarcube/hudson.
- Rest API implementation using GraphQL.
- Experience is building Dashboards with any chart library in Angular is a must 5. Experience in writing Restful API’s using Node/Python/Scala/Java, etc.
- Knowledge of modern authorization mechanisms such as JSON Web Token, OAuth2.
- Familiarity with code versioning tools such as Git, Bit bucket
- Experience in working on Build Tools like NPM, Gulp, Bower, and Web pack.
- Understanding of Agile & Scrum development methodology.
- Knowledge of AWS, Azure will be an added advantage.
Tools & Technologies
Web Technologies: 1 NodeJS, HTML5, CSS3, jQuery, Bootstrap, JavaScript, AJAX, Postman, REST API, Express 2. Testing:Jest, Karma 3. Databases: Mongodb, NoSQL, Redis 4. Code Management: Git, Bit bucket 5. Operating System: Mac, Linux, Windows 5. Cloud Technologies: AWS, Azure.
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums.
Desired candidate profile :
- Relevant experience in the information security field
- Relevant experience working with ISO Policies, and GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks.
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment
About Anahad:
Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni.
At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.
Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry.
About This Role - HR Manager
HR is the backbone of an organization.
As our HR Manager, you will spearhead the organization’s personnel and human resources department.
If you are a people’s person with high work ethic, excellent communication skills, knowledge of HR practices, strong organizational and interpersonal skills, we’ve got the job for you.
Job Description:
- Consult with the Founders to develop talent & culture interventions.
- Spearhead HR programs from ideation to execution throughout team members’ lifecycle including talent acquisition, engagement, learning & development, performance management, compensation & benefits management, and operations.
- Coach functional leaders on HR guidelines & practices.
- Support recruitment needs and drive innovative hiring & retention strategies for top tier talent.
- Continuously assess the employee pulse and cultural climate, proactively identifying and resolving issues with various stakeholders.
- Champion a people first approach to deliver an exceptional employee experience
- Audit and update processes to ensure all Anahad-ites have a comprehensive experience and a clear understanding of the values, business, product, culture & practices.
- Define success by establishing goals and KPIs, and implement processes & practices with consistent tracking and reporting methods to boost performance.
- Manage and enhance the performance review process, driving feedback culture, quality of appraisals, and timely closure.
- Should be adept at handling employee relations, boosting employee engagement. And strengthening community-building at work.
- Establish a people strategy that leverages social media to support and attract top talent.
- Collaborate with Administration, Operations, Finance, and logistics teams on a regular basis.
Requirements
- Minimum 5+ years of relevant experience supporting Founders in a fast-growing organisation with at least 2 years in a leadership role.
- Minimum 3 years of managing Talent Acquisition - Tech & Business hiring.
- Passionate about innovative HR solutions and process improvement.
- Strong business acumen, problem-solving abilities, and analytical thinking skills.
- Experience in employer branding & crafting employee value propositions.
Why should you join us?
If you are passionate about driving change, here’s an organization that is all set to revolutionize India’s healthcare segment.
You can be part of this revolution, and part of our mission of saving lives!
Location:- Mumbai
Please note: Only Mumbai-based candidates can apply.
React Native
JavascriptNodeJS (Node.js)We are looking for talented front-end developers who can help us in enabling our customers deliver excellent experiences to end users. As a customer experience management firm , we are constantly enhancing user experiences in several of our customers' online platforms. The role of a front-end developer in our teams is crucial in realizing our design solutions without any loss in translation. We are looking for developers who can contribute in building the best in class digital experiences through the right use of frameworks , technologies and code.
Key Skills:
2+ years of professional Mobile Development experience Core strength with React or React Native Experience with Typescript, Redux, Node.JS is desired Proficiency with Native iOS or Android App Development (both would be a major plus) Knowledge of App deployment processes through Apple App Store or Google Play Store A working understanding and experience of Test-Driven Development and CI/CD best practices Ability to use a wide variety of open-source technologies and cloud services (experience with AWS is a plus)
About Moonraft Innovation Labs
We are here to advance human experience through design-driven innovation. Design, to us, is all
about creating new meanings, while art is about self expression and emotive appeal. Bringing these
two creative disciplines together and operating at their intersection with business and technology, we
drive business innovations with differentiating customer experience.
We place the human at the center, bringing quantitative and qualitative techniques together to
develop consumer insights. Our techno-creative team, bridging consumer insights, business
understanding and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is
just an event recognized in hindsight when a number of trial-and-error attempts spark off a
breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we
do. As the name says, we are Moonraft Innovation Labs, driving innovation through
experimentation.
"Rafters", who inhabit Moonraft, recognize only idea as the boss. They live by imagination,
simplicity and speed. Our egalitarian culture and environment are designed for rafters to thrive and
deliver elegant solutions for complex problems.
JavascriptNodeJS (Node.js)ExpressAt BigRadar we automated consumer interactions using Chatbots. You'll be working in the backend to create services to make it happens. Obviously, we're looking for self-driven individuals who're proud of their code and do care about no more spaces.
Requirements:
- At least 3 years experience.
- Writing HTML, CSS, and JavaScript.
- Expertise in front end framework like Angular (preferred) or React.
- Expertise in back-end programming language JavaScript, TypeScript, NodeJs.
- Working with RDBMS such as Postgres or MySQL.
- Experience implementing testing platforms and unit tests.
- Proficiency with Git.
- Appreciation for clean and well-documented code.
- Understanding of microservices and distributed systems.
- Experience working with AWS infrastructure.
- Docker or Kubernetes.
- Message queues such as Kafka.
- CI/ CD tools such as Jenkins.
BigRadar is an early-stage SaaS company which delivers great customer satisfaction. Our monthly Monthly revenue rate is increasing rapidly which create great career opportunities for people working with us.
Since, our primary customer base in London, UK. We will soon launch our office there!
FlutterProduct Manager
Responsibilities:
- Manage agile product development process from product management point of view
- Develop and implement product strategies consistent with company vision
- Develop and maintain an understanding of the product, market, and competition
- Develop product positioning and go to market strategy
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
- Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
- Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
- Work with QA engineers to create test plans
- Serve as an in-house expert for our products and become the go-to person for all functional issues
- Keep abreast of the goings-on in the industry
- Make creative recommendations to expand product base and vision
- Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.
Skills Required:
- In-depth knowledge of Agile methodology for product development
- In-depth knowledge of SCRUM & JEERA
- Outstanding communication, presentation and leadership skills.
- Excellent organizational and time management skills.
- Sharp analytical and problem-solving skills.
- Creative thinker with a vision.
- Attention to details.
- In depth knowledge of following technologies:
- Frontend:
- Angular 2+, typescript. (Required)
- Backend:
- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
- Mobile:
- Flutter/Dart or other Core Android/IOs development.
- DevOps:
- Good understanding of AWS which includes(All required):
- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
- Proper use of S3 for static file management.
- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
- Other:
- Bitbucket/GIT pipelines for automatic build and deploy.
- JIRA.
- Testing with professional test cases.
- Database: SQL and NoSQL.
Experience :
- Minimum 4-7 years of experience as a Product Manager
- Masters in Computer Science, Engineering or similar relevant field
C#Technical Skills to work with http://asp.net/">ASP.NET Web Forms(2) & MVC(1), Win Forms, WCF/Web API, C#, JavaScript & JQuery, Stored Procedures (SQL Server/MySQL), HTML, CSS, IIS
- Ability tounderstand requirements by reading Business Requirement Documents(BRD), Functional Requirement Documents(FSD)
- Capability to visualize and document functional requirements into technical implementations using technical documentation and unit test cases
- Ability to code technical implementations based approved technical designs
- White box testing (unit test)
- Ability to communicate regarding work related verbal and written
- Other required soft skills to work in a team.
- Ability to guide junior developers technically.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon