Customer support (escalation specialist)

Job Summary

The Security Analyst is responsible for ensuring the security and integrity of the organization's information systems and data. This role involves identifying and mitigating security risks, reviewing project security requirements, and maintaining compliance with security standards. The Security Analyst will also focus on detection engineering by designing systems to detect malicious activities and implementing automation technologies to streamline security operations, including vulnerability management and incident response.

General Duties and Responsibilities

• Identify and ensure mitigation of information security risks within the organization.
• Review requests for adherence to security policies, ensuring requests are executed correctly.
• Identify security incidents and respond to ensure threats and risks are contained.
• Maintain integrity of security controls, toolsets, and other security-relevant services.
• Develop and analyze security reports, and build presentations as required.
• Monitor and audit systems for security violations, vulnerabilities, and abnormalities.
• Develop, implement, and maintain alignment with security control frameworks.
• Assist with incident handling and other incident response activities, as required.
• Implement and evaluate the effectiveness of data loss prevention (DLP) policies and detections.
• Create actionable alerts based on detected threats to prompt immediate response from concerned teams.
• Implement automation technologies to streamline security operations such as vulnerability management and incident response.

Educational and Certification Requirements

• A degree in Cybersecurity, Information Technology, Computer Science, or related field is desirable. Industry recognized certifications are a plus, including CISSP, CISM, CEH, CompTIA Security+, etc. Certifications from public cloud providers (AWS, Azure, Google, Oracle) is a plus.
• General Knowledge, Skills, and Abilities
• An Information Security Analyst should possess a working level understanding of controls (e.g., access control, auditing, authentication, encryption, and system integrity). Experience with Microsoft Active Directory, encryption algorithms, network monitoring, TCP/IP networks, and intrusion detection/prevention systems is important. Skills in scripting with PowerShell, Python, or Bash are a plus.

General Knowledge, Skills, and Abilities

• A working level understanding of controls (e.g., access control, auditing, authentication, encryption, and system integrity).
• Versed in operating systems such as Linux (various distributions) and Microsoft Windows.
• Experience with Microsoft Active Directory, encryption and algorithms, authorization and authentication mechanisms/software, network monitoring, TCP/IP networks, DNS, next generation firewalls, and intrusion detection/prevention systems.
• General knowledge of network design and common network protocols, and infrastructure systems.
• Ability to create scripts to automate processes in PowerShell, Python or Bash is a plus.
• Ability to recognize and analyze malware.
• Ability to analyze large data sets and identify patterns and anomalies.
• Ability to quickly create and deploy countermeasures or mitigations under pressure.
• Build effective relationships. Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Experience with the PCI-DSS, ISO-27001, and/or SOC II compliance frameworks is a plus.
• Experience implementing and measuring security controls aligned with NIST 800-53 and the Center for Internet Security (CIS) is a plus.
• Project Management skills is a plus.
• Experience with the following technologies is a plus: SentinelOne Singularity Platform, Tanium, Google Chronicle SIEM, Cloudflare L3-L7 security technologies, Tenable.io, Lacework, Recorded Future, KnowBe4, ServiceNow, Jira, Microsoft Defender for Endpoints, Microsoft Security and Compliance, Microsoft Azure Key Vault.
• Experience with the native security service solutions for public cloud service providers (AWS, Google, Azure, Oracle) is a plus.

Our client is the industry-leading provider of AI Assisted Conversational messaging solutions. They help Professionals and Institutes such as Doctors, Lawyers and Hospitals and Education Institutes drive consumer experience over text messaging channels like SMS/Whatsapp in their Enquiry management and Customer support processes. As a forward- thinking global company, it continues to innovate and develop cutting edge technologies like Conversational AI, Chatbots, and Omni channel solutions that redefine how businesses digitally communicate with their customers.

They integrate with Top CRMs like Salesforce,

Zoho, Hub spot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to large global staffing companies and large insurance companies).They’re growing at a fast pace and need a sharp, focused, self-starter person to join their marketing team. As a Demand Generation Manager, you will work closely with cross-functional teams, including marketing, product & customer success to own the pipeline.

Requirements

• Own, develop and execute end-to-end campaigns that engage and convert prospective buyers with a focus on developers and marketers within specific verticals.
• Create and oversee impactful and engaging content, targeted competition displacement campaigns and ABM campaigns.
• Work closely with product development, product marketing & customer success teams, to design and implement campaigns that deliver on business objectives.
• Design & execute campaigns that drive pipeline and generate opportunities using PLG motion.
• Understand the buyer’s journey at each stage of the Sales funnel and translate messaging and positioning into effective campaigns.
• Keep track of MQL-SQL-SAL conversion rates, analyze campaign performance, surface insights and provide recommendations for optimizing results.
• Track program results, measure program success and report metrics to stakeholders
• Build strong relationships with key cross functional stakeholders across GTM organization to ensure campaign enablement and engagement.
• Develop scalable, repeatable campaign playbooks
• Guide the creation of content alongside our Content Marketing, Product Marketing and Solutions teams
• Develop outbound and account-based campaigns that complement inbound campaign strategy

What we need:

​

• 10+ years of work experience, with at least 7 years in demand generation
• Graduate/masters in any stream with good understanding of SaaS product space
• Proven track record of leading multi-channel campaigns with success, collaborating with stakeholders and finding opportunities to strategically up level marketing efforts
• Understanding of the nuances of running an integrated campaign, and ability to think both strategically and execute at an operational level with ease
• Agile, Nimble, and energetic
• Being an Individual Contributor, your performance will be measured by the pipeline you generate, your ability to execute and achieve measurable results including new logo development, and owning cross-sell campaigns to drive expansion opportunities

Job highlights

-Conduct user research and analysis to inform design decisions and enhance the overall user experience

-The successful candidate should have a keen understanding of current design trends, usability principles, and a strong portfolio showcasing their skills.

-Proficient in UI / UX design principles and best practices

Summary: We are seeking a talented and creative Web Designer with 1- 2 years of experience and expertise in both User Interface (UI) and User Experience (UX) design. The ideal candidate will be responsible for designing visually appealing and user-friendly websites that effectively meet the needs of our clients and end-users. The successful candidate should have a keen understanding of current design trends, usability principles, and a strong portfolio showcasing their skills.

Roles and Responsibilities:

-Create visually stunning and intuitive user interfaces for websites and web applications.

-Develop wireframes, prototypes, and mockups to effectively communicate design ideas.

-Ensure a seamless and engaging user experience through thoughtful and user-centric design.

-Work closely with cross-functional teams, including developers and product managers, to understand project requirements and objectives.

-Collaborate with stakeholders to gather and incorporate feedback, ensuring alignment with project goals.

-Stay informed about industry trends, design best practices, and emerging technologies.

-Conduct user research and analysis to inform design decisions and enhance the overall user experience.

-Implement responsive design principles to ensure optimal user experiences across various devices and screen sizes.

-Create interactive prototypes for user testing and feedback.

-Conduct usability and accessibility testing and gather insights to refine and improve designs.

-Develop and optimize graphics for use on websites, ensuring a cohesive and visually appealing design.

Requirement-

- Bachelor's degree /Certified course in UI/UX Design

- Proven experience in UI/UX design with a strong portfolio showcasing relevant work.

-Familiarity with industry-standard design tools such as Adobe Creative Suite, Canva, Sketch, Figma, etc.

Job Description: Senior Talent Acquisition Specialist (Non-IT)

Position Overview: The Senior Talent Acquisition Specialist (Non-IT) plays a crucial role in sourcing, attracting, and selecting qualified candidates for various non-information technology (IT) positions within the organization. This role involves collaborating with hiring managers, understanding their staffing needs, and executing recruitment strategies to ensure the acquisition of top-tier talent across different departments and functions.

Key Responsibilities:

1. Recruitment Strategy Development:

  - Work closely with hiring managers and department heads to understand their staffing needs, job requirements, and team dynamics.

  - Develop comprehensive recruitment strategies for various non-IT roles, considering different sourcing channels and candidate pools.

2. Sourcing and Candidate Identification:

  - Utilize various sourcing methods such as job boards, social media, networking events, referrals, and direct sourcing to identify potential candidates.

  - Conduct market research to stay updated on industry trends, salary benchmarks, and competitor practices.

3. Candidate Screening and Assessment:

  - Review resumes and applications to identify candidates who meet the job requirements and organizational culture fit.

  - Conduct initial phone screenings and interviews to assess candidates' qualifications, motivations, and alignment with company values.

4. Interview Coordination:

  - Coordinate and schedule interviews between candidates and hiring teams.

  - Provide guidance and support to hiring managers in conducting effective interviews, including developing interview questions and evaluation criteria.

5. Candidate Relationship Management:

  - Maintain regular communication with candidates throughout the recruitment process, keeping them informed about their application status.

  - Provide a positive candidate experience by addressing questions, concerns, and feedback promptly.

6. Employer Branding:

  - Represent the organization in a positive and professional manner, both online and offline.

  - Participate in employer branding initiatives to enhance the company's reputation as an employer of choice.

7. Offer Management and Negotiation:

  - Extend job offers to selected candidates and negotiate compensation packages within established guidelines.

  - Collaborate with HR and legal teams to ensure the accuracy and compliance of employment offers and related documentation.

8. Data and Reporting:

  - Maintain accurate and up-to-date records of candidate interactions and recruitment activities in the applicant tracking system (ATS).

  - Generate recruitment metrics and reports to analyze the effectiveness of sourcing strategies and identify areas for improvement.

9. Collaboration and Continuous Improvement:

  - Collaborate with cross-functional teams, including HR, hiring managers, and senior leadership, to align recruitment efforts with overall business goals.

  - Stay updated on industry best practices and emerging recruitment trends to continuously improve the talent acquisition process.

 Qualifications and Requirements:

- Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

- Proven experience as a Talent Acquisition Specialist or Recruiter, preferably in non-IT sectors.

- Strong understanding of recruitment processes, techniques, and tools.

- Excellent communication and interpersonal skills.

- Familiarity with applicant tracking systems (ATS) and other recruitment software.

- Ability to handle multiple priorities and work in a fast-paced environment.

- High level of professionalism, ethics, and integrity.

 Targets Vs Scope of Work

-Willing to work on Targets Weekly 9 Interviews & 2 Joiner’s per week is must.

-Should be able to work aggressively on Hiring Relevant Right Fit candidates only.

-Should be able to get Right Fit Skilled best Talent for the positions given to work on.

-You should be 100% Talent Acquisition profile only we don’t need Operations or HRBP role person to work in HR Talent Acquisition profiles.

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IF YOU ARE WORKING ON Talent Acquisition profile & Willing to work in same then only apply with us.

About Lentra:

Lentra is a new-age, domain-native platform built from the ground up, designed and developed to empower financial institutions with tomorrow’s lending ecosystem, today. With its full-stack, fully digital, secured products and solutions, Lentra is the future of smart, seamless, secure digital lending. 

Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides MultiBureau(R), a comprehensive BRE for faster decisioning and configurable onboarding workflows. Reliability and minimal TATs are the key takeaways from Lentra’s offerings. 

Our Marquee Clients including the topmost private banks in India are now future ready and encashing business opportunities. Lentra's zero risk instant lending solution will empower the FIs to leapfrog into the future.

About the Role:

Lentra AI Pvt. Ltd looking for a Senior Software Engineer to contribute to the software development life cycle, from design and development to testing, release and maintenance. Software Developer responsibilities include building web application modules and testing features before release. If you have hands-on experience developing software with agile methodologies and are ready to lead our junior developers, we'd like to meet you. Ultimately, you will create, enhance, deploy and maintain functional, secure and high-quality applications

Responsibilities:

The candidate has to perform the below responsibilities:

• Active contribution in designing, developing, testing, deploying and maintaining software
• Collaborate with the team to develop web services, mobile and web applications
• Write well designed, efficient, secure and performant code
• Follow best practices in design and testing
• Review, test and debug team members code
• Actively contribute in writing and updating documents

Candidate requirements:

• Candidates should have a minimum of 5 year of experience in web based development using these technologies:
• Core Java, SpringMVC, Node.js, ORM
• Working knowledge of relational database and noSQL databases, Caching technologies
• RESTful, SOAP, JSON
• Angular, HTML5, CSS
• Proficient understanding of code versioning tools, such as Git
• Knowledge of Agile Scrum development Methodologies
• Integrate applications with network systems, servers, and databases
• Troubleshoot problems with application development and use
• Excellent conceptual, and critical thinking capabilities
• Self-directed and self-motivated with the ability to take charge or play a supporting role
• Strong understanding of product development
• Clear written and verbal communications skills (English), including presentation

Location & commitments:

• This is a Permanent Opportunity.
• Job Location is Pune

Responsibilities:

• Obtaining and updating lists of individuals' contact details.
• Calling active and budding clients to encourage the purchase of items.
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sale
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Key Skills Required:-

• Good communication and listening skills.
• A polite and friendly manner (being rude never gets you anywhere)
• A positive attitude.
• Outbound call process.

Job Type: Full-time

• Salary: 12,000.00 - 17,000.00 per month

• Education: Minimum 12^th pass

• Experience: 06 month-3 yrs ( Tele callers/Telesales )
• Languages are known: Hindi/English
• Designation: Telesales Executive
• Mobile phone :- Mandatory 
• contact person -  prashant sharma  
• eight eight six four nine zero nine six one four --  send me your resume on my whattsapp 

We are looking for a can do it attitude, and the ability to deliver with high velocity and high-quality at the same time. You must have experience developing and designing amazing UI screens. 

This person MUST have: 

- BE Computer Science, MCA or equivalent 

- Cloud app development experience 

- Strong ReactJS experience 

- Strong experience in Next JS and Typescript 

- Understanding of APIs, pagination, searching, sorting 

- Creating high performance UI etc. 

- Troubleshooting/debugging experience 

- Experience with SQL and NOSQL databases 

- Strong communication skills 

Experience: 

- Min 3 year experience 

- Not more than 7 year experience. 

- Startup experience is a must. 

Location 

• Remotely, anywhere in India

Timings: 

- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone. 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.