Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Adobe IllustratorJob Title: Creative Designer
Location: Hyderabad (On-site)
Company: VoltusWave Technologies Pvt. Ltd.
Experience: 2–5 years
Employment Type: Full-time
About VoltusWave:
VoltusWave is a fast-growing tech company focused on building advanced solutions using AI, ML, and automation. We are a passionate team helping businesses innovate through intelligent platforms and modern digital experiences.
Role Overview:
We are looking for a highly creative and detail-oriented Creative Designer to join our Marketing & Branding team. You will be responsible for designing engaging graphics, marketing assets, and digital content that communicates our brand, product, and values effectively across channels.
Key Responsibilities:
- Design high-quality marketing materials: brochures, flyers, banners, presentations, and emailers
- Create engaging social media graphics, infographics, and motion graphics
- Develop visual assets for website, blog posts, landing pages, and campaigns
- Collaborate with content, product, and marketing teams to maintain brand consistency
- Edit and produce short videos, reels, and animations (optional but preferred)
- Assist in improving the visual identity and branding guidelines
- Stay updated with design trends, tools, and best practices
Requirements:
- Bachelor’s degree in Graphic Design, Visual Communication, or a related field
- 1–3 years of experience as a Creative Designer or Graphic Designer
- Proficiency in tools like Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Canva, Figma, etc.
- Basic knowledge of video editing and animation tools is a plus
- Strong portfolio showcasing design skills across digital and print media
- Ability to work independently and manage multiple projects with deadlines
- Good understanding of layout, typography, and color theory
- Passionate about creativity, branding, and storytelling through visuals
Nice to Have:
- Experience working in a tech startup or SaaS company
- Familiarity with UI/UX basics
- Skills in motion graphics or 2D animation
What We Offer:
- Opportunity to work on a high-impact brand in a growing tech company
- Collaborative and creative work environment
- Career growth and learning opportunities
- Health Insurance Coverage
NodeJS (Node.js)Position Responsibilities
- Be honest, reliable & consistent
- Write efficient & clean code
- Have a strong sense of ownership
- Be a part of development & maintenance of Pluang web app, Operations dashboard and other 3rd party products we own
- Contribute to improving the quality of engineering process & engineering culture
Position Requirements
- Strong in data structure and algorithms
- Experience in Node.js, Express, API Design & DOM
- Understanding of component based design or other design patterns
- Experience with unit testing, integration testing & continuous integration
- RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
- Good to have passion for investing
HTML/CSS
Angular (2+)Immediate Joiners Preferred. Notice Period - Immediate to 30 Days
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are seeking a Senior/Architect ServiceNow Developer to join our team. In this role, you will take ownership of ServiceNow development projects, leading the technical implementation of solutions. You will customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.
Responsibilities:
- Independent, technically demanding (further) development of ServiceNow-solutions: Take ownership of ServiceNow development projects, leading the technical implementation of solutions.
- Configuration and customization of ServiceNow applications: Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.
- Development of components for system integration: Create and implement integrations like SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.
- Collaborate with business consultants: Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM, IRM, SecOps, Custom plus industry products).
- Configuration of ServiceNow components: Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.
- Configuration of Service Portal: Customize and configure Service Portals to provide intuitive user interfaces.
- Create reports, dashboards, and NOW-Performance Analytics widgets.
- Technical documentation: Prepare and maintain detailed technical documentation for developed solutions and configurations.
- Support Competence Center development: Actively support the establishment and growth of the Competence Center in the company.
- Knowledge transfer: Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement.
Requirements:
- Several years of experience in the development environment with a focus on ServiceNow.
- Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS, REST API, Angular, Web Services, SOAP, and XML.
- Excellent programming/scripting skills, ideally in JavaScript.
- Experience in +2 of ServiceNow applications "Customer Service Management", "Field Service Management", "Security Operations", "Integrated Risk Management / Governance, Risk and Compliance", "Financial Services Operations" and/or "IT Service Management", plus custom apps.
- ServiceNow certifications: "ServiceNow Certified System Administrator" (NOW-CSA) and “ServiceNow Certified Application Developer” (NOW-CAD).
- Strong communication skills with very good English language skills (German skills are a plus).
- A degree in computer science or comparable training is required.
Skills & Requirements
ServiceNow development, Ajax, CSS, REST API, Angular, Web Services, SOAP, XML, JavaScript, Customer Service Management, Field Service Management, Security Operations, Integrated Risk Management, Governance Risk and Compliance, Financial Services Operations, IT Service Management, ServiceNow custom applications, ServiceNow Certified System Administrator (NOW-CSA), ServiceNow Certified Application Developer (NOW-CAD).
What You’ll Do:
Implement off-page SEO strategies to improve website rankings.
Build and manage high-quality backlinks through outreach and link-building techniques.
Research and analyze competitor backlink profiles.
Conduct keyword research to optimize link-building efforts.
Utilize tools like Ahrefs, SEMrush, and Google Search Console for performance tracking.
Collaborate with content teams for guest posting and link acquisition.
Engage in forum discussions, social bookmarking, and other off-page activities.
What We’re Looking For:
6 months to 1 year of experience in Off-Page SEO.
Familiarity with link-building tools and strategies.
Basic knowledge of Google Analytics and Search Console.
Experience with Canva for creating simple infographics and PPTs.
Passion for digital marketing and eagerness to learn.
Why Join Us?
Work on exciting projects that enhance your SEO expertise.
Gain hands-on experience with industry-leading SEO tools.
Be part of a supportive and growth-oriented team.
Job Position - Website consultant
Experience - 0 to 3 years
Salary - Hike on last drawn
Shift Timing - Morning 7.00am to 4.00 pm /
Night - 8.00 am to 05.00 pm/09.00 am to 06.00 pm
Work mode - Work from Office
Freshers can also apply
Qualifications And Skills
Excellent in English Communication skills
At least 6 months experience in website selling process
Freshers can also apply
Comfortable in outbound and sales process
Immediate joiners preferred
Roles And Responsibilities
• Coordinate with B2B clients to gather requirements and deliver tailored web solutions aligned with their business goals.
• Generate leads by identifying potential business opportunities and promoting our web development services.
• Facilitate the B2B process by effectively engaging with businesses to drive transactions and partnerships.
• Engage in website selling activities, presenting our web solutions as optimal choices for client needs.
• Work collaboratively with the development and design teams to ensure project delivery meets quality standards.
• Adapt to night shifts and potentially morning shifts, ensuring consistent availability for client interactions.
• Maintain clear and consistent communication with peers and clients, ensuring transparency in project status and progress.
• Identify and address client queries and challenges, providing solutions that enhance client satisfaction and project success.
Interested Call Ankita
The role
The role of the content marketing associate is primarily to act as a liaison between our business and our customers & target audience. We are looking for somebody who shares our passion for customer obsession and can provide value to our customers through content.
Are you the one?
You are a communicator first. You love to empower your readers with intriguing information that addresses their core problems. You know the tricks of an excellent writer who can grasp readers' attention, engage and entertain through content, consequently building a community.
You understand the nuances of email and the way people like to consume newsletters. You know the nuances of writing well and passively, leading the reader to take action.
Some essential qualities you have:
You are a curious individual who is constantly learning and growing in the ML and MLOps domain
You know how to convey complex ideas in easy-to-understand content pieces
You are skilled at maintaining the balance between speed and quality
You can engage readers through words
You like to be innovative in your content presentation
You love writing <3
Technical knowledge:
You are well versed in the world of Machine Learning and all the components that are a part of it. You have extensive knowledge about the ML model lifecycle. Knowing MLOps and its lifecycle is a bonus.
Note:
Having prior experience in data science or machine learning is a must for this role.
This role would be most suitable for people with 1-2 years of experience
Love doing this?
You will be exposed to all the departments of our business - engineering, product, marketing, and sales to gain a deep understanding of the product and the people who need it.
Your primary responsibilities involve
Creating social media content and assisting the marketing team to grow our social audience.
Writing engaging newsletters that focus on providing value to our readers.
Researching the newest trends in the world of MLOps and being abreast with all the latest happenings.
Assisting in developing thought leadership articles.
Assisting the marketing team in writing product-led content.
You are valuable!
We understand that content marketing is a challenging task that requires a deep understanding of subjects and the skill of persuasion as well. And growing an audience through writing is more challenging!
We offer competitive pay to you that reflects your efforts, knowledge, and skill
HTML/CSS
JavascriptAngular (2+)
AngularJS (1.x)Technologies / PROGRAMMING Languages -
Fame work - MS.Net Framework/.Net core,
ASP.net MVC, WPF, HTML 5, Jquery, C#, Python, IOT, web technologies.
Database: SQL Server, ORACLE, MY SQL, IODB, SQL Lite, REST API
communication: WCF, web services, REST API,
Pattern: MVVM, MVC
Mobile Apps: ANDROID, IOS
Hands-on experience of project life cycle management using agile / scrum.
Domain Knowledge - IoT, Energy /Power, Manufacturing, Automotive, Steel.
Experience in making the functional and/or Technical design specification document in any one domain is mandatory.
Job Responsibilities:
1. Will be a significant contributor to the detailed technical architecture design of the project and support the initial requirements envisioning effort (particularly understanding and evolving the functional and non-functional requirements for the solution). Shall be responsible for software programming guiding the team through technical decisions, particularly those at the solution architecture level. Should also have sufficient experience in UX and back-end design. Writes TDS.
2. Follows standards for execution / development / deployment.
3. Ensures that the team adheres to architectural direction and standards appropriately.
4. Responsible for Technical / Technology review of the IT product/projects.
5. Responsible for code review of the program developed by the team.
6. Experience in hands-on programming and also resolving teams' technical queries/hurdles is mandatory.
7. Shall be responsible for IT execution/operations/project closures /Execution Challenges. Team building and training / mentoring.
8. Thorough technical knowledge and programming skills
9. Will create the solution architecture for the project.
10. Software modeling and simulation
11. Integrate software with third-party systems
12. Follows schedule and methods
13. Sales support HR functions for his team
Docker
Kubernetes
PythonWho You Are
- Creative thinker and strong problem solver with meticulous attention to detail
- Highly organized, creative, motivated, and passionate about achieving results
- Able to balance multiple tasks and projects effectively and quickly adapt to new situations and technologies
- Able to work both independently and as part of a team
- Systematic problem-solver, coupled with a strong sense of ownership and drive
What you need
- 3-7 years of experience as a Site Reliability Engineer or a mix of a software engineer and DevOps.
- Strong hands-on knowledge of Linux fundamentals, System administration scripting, performance tuning/scalability, troubleshooting.
- Write great quality code using SOLID principles including unit and integration tests.
- Hands-on development experience in an object-orientated programming language like Python.
- Hands-on experience developing task automations
- Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines.
- Familiarity with software development tools: source code management (SCM systems), code review systems, issue tracking tools, build tools, test frameworks, code quality tools.
- Experience implementing open-source observability and alerting tools, like Prometheus, Grafana, Cortex, Thanos, Alertmanager etc
- Have decent knowledge on networking (VPC, VNet, DNS etc) and of the TCP/IP stack, internet routing and load balancing.
- Worked with log and configuration management tool
- Prior experience of working with AWS, Azure, GCP is a plus
- Prior experience of working with Kubernetes, Docker and containers is plus
- Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc.
- Documenting your work should be in your DNA
What you get
- A chance to develop and build something (probably from scratch) which you can be proud of
- Build and Implement modern systems observability solutions including monitoring, alerting, metrics, logging, and APM & distributed tracing.
- Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
- Maintain business continuity by identifying and driving opportunities to make systems highly resilient and human-free.
- Closely work with the software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
- Develop and maintain software modules for use and re-use in cloud and on-premise systems automation.
- Identify process gaps and implement process improvements to increase operational reliability
- Drive standardization efforts across the services, infrastructure, systems, and practices
- Develop Systems & Tools to help with Development team to uphold the Reliability principles
- Develop the custom plugins/modules or edit the existing plugins/modules to accommodate the requirements.
- Good understanding and experience of HTML / CSS / JavaScript / jQuery.
- Good in Coding, Debugging, Unit Testing & Documentation of Code and Application
Android Development
Kotlin
JavaHBOX is a US Based Digital Health Company, Enabling Primary Care Providers (PCP) to
capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to
provide Proactive and Continuous Care and add new Recurring monthly revenue
streams without any upfront cost. With our unique distribution and business
model, we are seeing fast acceptance and great adaption with our target
customers. We have built unique and Industry's first Integrated
Hardware, Cloud & AI Technologies based Virtual care Platform for PCP
Market. We are US focused Post revenue company with customers in 7 US States
and growing extremely fast.
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with their US-based counterpart to design and build the next generation of our mobile applications. This job requires both Android System and UI development competence.
Responsibilities
Design and build advanced applications for the Android platform
Collaborate with cross-functional teams to define, design, and ship new features
Work with outside data sources and APIs
Unit-test code for robustness, including edge cases, usability, and general reliability
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
BS/MS degree in Computer Science, Engineering or a related subject
Proven software development experience and Android skills development
Proven working experience in Android app development and
Have published at least one original Android app
Experience with Android SDK
Experience working with remote data via REST and JSON
Experience with third-party libraries and APIs
Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
Solid understanding of the full mobile development life cycle.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon