technical support at Y Media Labs · Chennai, Bengaluru (Bangalore), Bengaluru (Bangalore) · 0 - 1 years · ₹0L - ₹2L / yr · Profitable · Posted 2 Jun 2016

Similar jobs (10)
Job Description:
Lead regional transformation programs, driving the entire solution architecture lifecycle,
from conceptualization to execution, with a focus on agile and DevOps practices.
Accountable for leading the IT Architecture for all projects and programs, focusing on
innovative business and IT solutions in the insurance domain, such as new-age digital
platforms, cloud-native applications, AI/ML-powered decision-making, and data-driven
insights.
Preferred skills
• Demonstrated expertise in developing cloud-native, microservices-based, and API
driven insurance solutions, leveraging modern architectural patterns and emerging
technologies such as AI/ML, big data, and IoT.
• Thorough understanding of common patterns, frameworks, and reference
architectures for the Insurance domain, with a focus on digital transformation and
innovation.
• Proven experience in leading regional transformation programs, driving the adoption
of agile and DevOps practices.
• Asia regional experience is an advantage.
Qualifications
Minimum Bachelor's degree, preferably with a Master's degree in Computer Science,
Engineering, or a related discipline.
• 15+ years of IT experience, with a minimum of 7+ years in the insurance industry,
focusing on the application of emerging technologies.
The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.
java developer,You will design and develop high-quality scalable microservices in a cloud environment.
● You will be required to quickly perform POCs to evaluate different tools, technologies or products.
● You will proactively be learning and adopting the industry best practices of software development.
● You will raise the bar on quality, testability and performance of the module.
● You will be collaborating with other team members and stake-holders for the delivery. skills - java , system design, microservices, aws, springboot, cloud.
Job Description
We are looking for a talented Content Marketing Head to take full responsibility of our content marketing strategies including blogs, guides, white papers and podcasts.
Our ideal candidate is a creative marketing professional, preferably with a technical writing background. You should be able to develop engaging content to attract and retain our customers which are developers, CTOs/CIOs, product managers and marketeers. For this position, it’s also essential to be up-to-date with new technologies and SEO marketing trends.
Ultimately, you should be able to nurture, maintain and expand our company’s digital footprint and brand awareness.
Responsibilities
-
Leading and directing the work of content produced by content team members including text, images, audio, and video.
-
Research, pitch, execute and analyse new content initiatives.
-
Creation of standard operating procedures (SOPs) for the planning,
execution, optimization, distribution, and amplification of the organization's
content.
-
Managing pipelines of in-house and outsourced content creators, analysts,
graphic designers, videographers, developers, etc. Identifying successful content and mapping out new ways to repurpose the same across different channels.
Skills & Requirements
-
Proven work experience in Content marketing domain
-
Excellent test and grasp of technical content
-
Understanding of web publishing requirements
-
Editorial mindset with an ability to predict audience preferences
-
Project management skills and attention to detail
-
Excellent communication and writing skills in English
Full Stack Java Developer-
Java, Angular 5+, html, css, Springboot, microservices, hibernate, mysql, sql server.
We're in urgent need of a good ReactJS developer For our client
having 3-5 years of experience in ReactJS.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Required skills:
- Hands on experience using Material-UI, developing custom components on top of in-build Mui components.
- Graphql(Apollo) experience is preferred
- We use React hooks everywhere so you should be well-versed with that.
- Experience developing using Storybook is preferred.
-
- Experience working with TypeScript is MUST
- Experience writing test cases using React testing library is a MUST
|
Job description are as follows:-
· Node.js Developer Requirements:
|
- 15+ years of experience in the IT / ITES industry.
- Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
- Experience in leading initiatives around business transformation incorporate
- Facilitation experience delivery topics around Digital / Agile / Design Thinking
- Experience in delivering leadership programs for Mid to Senior level audiences.
- Highly aware of technology trends across industries
- Familiar with platforms such as WebEx, Zoom, MS Teams
- Learner centricity
Desirable areas
- Industry certifications on Digital / Design Thinking / Agile related areas
- Instructional Design and content development skills
- Managed P&L responsibilities
- Awareness of the latest tech trends such as AI, IoT, Blockchain, ML
Roles & Responsibilities:
- Management of facilitator eco-system
- Identify sourcing strategies to onboard new facilitators with a practitioner background
- Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
- Guide team to ensure timely NDA and Pricing contract documentation
- Guide team to ensure timely renewal of pricing contract documentation
- Ensure facilitators are provided Train the trainer service live / online
- Ensure facilitators are assessed for their teach-back process
- Ensure timely certification and readiness of pool of facilitators at a global level
- Resolve facilitator grievances by collaborating with key stakeholders
- Upskill on latest products for self and other existing facilitators
- Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
- Create an eco-system of facilitators across industries
- Oversee and report metrics for improving experience through dashboards and analysis
- Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint









