technical support

Job Description

Build and maintain bots on Azure platform.  Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

1. a) 5 years of experience in software development with clear understanding of the project life cycle
   b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
   c) Hands on experience with Machine Learning based chat bots
   d) Experience with Azure bot services like Text Analytics etc.
   e)Strong database skills and hands-on experience on databases like SQL Server/Oracle
2. f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
3. g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

1. h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
2. i) Knowledge of Python and NodeJS is a plus
3. j) Ability to design and optimize SQL Server 2008 stored procedures.
4. k) Experience with JQuery, CSS3, HTML5 or similar technologies.
5. l) Ability to adapt quickly to an existing, complex environment.

• Job Title - Senior Mobile Game Designer - Hybridcasual
• Reports Into - Head of Design
• Location - Hybrid / Bangalore

A Little Bit about Kwalee….

Kwalee is one of the world’s leading multiplatform game developers and publishers, with over over 1 Billion downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Ninja Warrior
• Pitch and make your own games on Creative Wednesdays! 
• Kwalee Artificial Intelligence (K.A.I) - win prizes for proposing useful AI initiatives

Are You Up To The Challenge?

As our Senior Game Designer you have a talent to create fun, exciting game experiences for our players. You’ll be designing hybridcasual games, managing and overseeing hybridcasual projects and coaching of the design team 

Your Team Mates

Our team is a diverse group of designers from all around the world; some working in the office, some remote. As a core department to the company, we're given a large degree of freedom and creative responsibility over every game we make.

What Does The Job Actually Involve?

• Planning, managing and overseeing of hybridcasual game projects
• Motivate, inspire and mentor a small team of designers, encouraging a culture of constant learning
• Support your team members on solving complex design, technical and implementation issues
• Evolving and adapting game designs based on play testing, feedback and live metrics.
• Driving long term player engagement by understanding mobile players needs and motivations.

Your Hard Skills

• Track record of working either on successful hybridcasual games or alternatively has worked on both casual and hypercasual games
• Knowledge of mobile free-to-play game monetisation techniques.
• Ability to work creatively in a demanding team environment.
• Experience managing a team
• Strong creative ideas and imagination, able to entertain players with challenges, humour, surprises and fun.

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

A Little More About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

Job Summary

Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.

Responsibilities and Duties

• Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
• Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
• Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
• Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
• Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
• Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
• Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
• Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.

Qualifications and Skills

• Degree in Computer Science/Information Technology.
• Two years or more experience in Cloud and system administration.
• Experience troubleshooting in complex environments using monitoring tools.
• Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
• Hands-on experience with the most common AWS services.

Client is looking for a SFDC Developer to join our team of bright thinkers and doers. You will be part of a highly skilled capability group, working for clients across various industry verticals, to develop high-end software products/ services, involving configuration and customization. You should have an exceptional verbal and communication qualities and be able to present and communicate technical designs and solutions to peers. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.

Your Impact:

• Interact clearly with clients and the on-shore and off-shore project teams
• Regular involvement in thought leadership Best Practices development
• Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

• 4 to 10 years of development experience in SFDC
• Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex
• Deep knowledge of Lightning framework
• Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design
• Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud
• Conceptualize end to end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Should have experience to design the data flow and work with any ETL or dataloader
• Excellent experience in designing and architecting large scale applications
• Thorough understanding of Solution architecting & Estimation process
• Excellent consulting skills, oral and written communication, presentation, and analytical skills

Set Yourself Apart With:

• Salesforce Certifications
• Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B
• sIncident and problem management skills
• Ability to provide necessary coaching to bring juniors up to speed on the technology
• Exceptional written skill for solution documentation creation for both technical and non-technical material
• Background in force.com platform and deployment experience in an outsourced service environment
• Articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Mentoring team members

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

Career level –Senior Associate

Salary Upto 35 LPA. 

Location: Bengaluru / Noida / Gurugram , Also allows remote working from any where. 

We are currently partnering with one of our portfolio companies (seed staged) to hire a UX Designer. So if you are someone who wants to partner with a founder and help build the company bottoms up, this might be the right role for you.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
• Develop, present, and take feedback, and iterations for the final user experience.
• Must be open to doing multiple iterations.

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 1-4 years of experience in design
• Proficient in visual design and wireframing tools
• Must have experience in a product-based company.

Benefits

• Work with a team who build scalable products in past(100M+ user products).
• Be part of an early team and grow fastest with the company and take pride in building scalable products.
• Work-life balance and startup culture at the same time.