Mainframe Production Support

Job Description: Mainframe Production Support Engineer

Job Title: Mainframe Production Support Engineer

Experience: 6–10 Years

Location: Bangalore

Maximum CTC: ₹20 LPA

Job Summary

We are looking for an experienced Mainframe Production Support Engineer with strong expertise in COBOL, JCL, DB2, and distributed application support. The ideal candidate will be responsible for production monitoring, incident management, troubleshooting, job scheduling, and ensuring the stability and availability of business-critical applications.

Key Responsibilities

• Provide production support for mainframe and distributed applications.
• Analyze, troubleshoot, and resolve production incidents and application issues within defined SLAs.
• Work extensively with COBOL, JCL, DB2, VSAM, and CICS for application support and issue resolution.
• Monitor batch jobs, investigate job failures, and ensure timely completion of scheduled processes.
• Manage and monitor batch job scheduling using Control-M.
• Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
• Monitor application performance using APM tools and identify performance bottlenecks.
• Coordinate with development, infrastructure, database, and other support teams to resolve complex issues.
• Support production releases, deployments, and change management activities.
• Maintain incident documentation, operational procedures, and support runbooks.
• Ensure application availability, stability, and adherence to production support SLAs.

Mandatory Technical Skills

• Mainframe technologies and COBOL
• JCL (Job Control Language)
• DB2
• Production Support
• Distributed Application Support
• APM (Application Performance Monitoring)
• VSAM
• CICS
• Control-M
• Batch Processing and Job Scheduling

Required Experience

• 6–10 years of relevant IT experience in Mainframe and Production Support.
• Strong hands-on experience in incident management, troubleshooting, and production issue resolution.
• Experience with batch job monitoring, scheduling, and failure analysis.
• Good analytical, problem-solving, and communication skills.
• Ability to work effectively in a production support environment and coordinate with multiple teams.

Job Details at a Glance

• Location: Bangalore
• Experience: 6–10 Years
• Maximum CTC: ₹20 LPA
• Role: Mainframe Production Support Engineer
• Core Skills: Mainframe, COBOL, JCL, DB2, VSAM, CICS, Control-M, APM, Distributed Application Support

Hiring: Mainframe DB2 Developer / SQL Server Developer

Experience: 5+ Years

Role: IT Developer / Development Lead

We are looking for experienced developers with strong expertise in Mainframe technologies and SQL Server to design, develop, maintain, and optimize enterprise applications. The role involves database development, performance tuning, stored procedures, and backend application support within a Wealth Management Technology environment.

Must-Have Skills:

• Mainframe
• COBOL
• DB2
• SQL
• JCL

Key Responsibilities: Develop and maintain Mainframe applications, build and optimize database objects and complex SQL queries, troubleshoot performance issues, collaborate with global teams, and deliver secure, high-quality solutions.

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.

Primary Skills:

• L2 Production Support
• Event Management and Incident Management
• ServiceNow
• Monitoring tools such as Splunk, AppDynamics, or ThousandEyes

Secondary Skills:

• Batch Monitoring and Scheduling
• Unix/Linux troubleshooting
• Windows Server troubleshooting

Key Responsibilities:

• Monitor production systems and applications to ensure availability and stability.
• Handle L2 incidents, events, alerts, and service requests.
• Use ServiceNow for incident logging, tracking, prioritization, and resolution.
• Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
• Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
• Monitor batch jobs and scheduled tasks, and troubleshoot failures.
• Perform basic Unix/Linux and Windows Server troubleshooting.
• Ensure timely incident resolution in accordance with SLA requirements.
• Maintain incident records and provide updates to stakeholders.

Job Description

We are looking for an experienced Mainframe Developer with strong hands-on experience in COBOL, JCL, and IMS DB. The candidate will be responsible for developing, enhancing, testing, and maintaining mainframe applications.

Key Responsibilities

• Develop and maintain applications using COBOL.
• Create and maintain JCL jobs for application execution and batch processing.
• Work extensively with IMS DB for database design, development, and data access.
• Analyze business requirements and translate them into technical solutions.
• Perform coding, unit testing, debugging, and production support.
• Troubleshoot batch job failures and application issues.
• Perform impact analysis and implement enhancements to existing applications.
• Prepare technical documentation and support application releases.
• Collaborate with business analysts, QA teams, and other technical teams.

Mandatory Skills

• COBOL
• JCL
• IMS DB
• Mainframe development and debugging

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.

Mandatory Skills:

• L2 Production Support
• Event Management / Mission Control
• Incident Management
• Linux / Unix
• Observability and Production Monitoring
• Batch Monitoring

Primary Skills:

• ServiceNow
• Splunk / AppDynamics / ThousandEyes
• Event Monitoring and Incident Handling
• Production Troubleshooting

Secondary Skills:

• Batch Monitoring and Scheduling
• Windows Server Troubleshooting
• Root Cause Analysis (RCA)
• Cross-team Coordination

Key Responsibilities:

• Monitor production environments and identify alerts, events, and potential issues.
• Handle L2 production incidents and perform initial troubleshooting.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
• Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
• Monitor batch jobs and schedules, ensuring timely execution.
• Troubleshoot Linux/Unix and Windows Server-related issues.
• Ensure adherence to SLAs and follow established incident management processes.

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Mainframe Developer

Experience: 6+ Years

Location: Mumbai

Notice Period: Immediate to 15 Days

Mandatory Skills:

• Strong experience in COBOL
• Hands-on experience with JCL
• Strong knowledge of IMS DB
• Experience in Mainframe application development and enhancement
• Good understanding of Mainframe development lifecycle and coding practices

Important Note:

• Production Support profiles will not be considered.
• Candidates should have strong Mainframe Development experience.

Roles & Responsibilities:

• Design, develop, and maintain Mainframe applications using COBOL, JCL, and IMS DB.
• Develop and enhance application modules based on business requirements.
• Perform coding, debugging, unit testing, and defect resolution.
• Analyze existing applications and implement required enhancements.
• Collaborate with business and technical teams throughout the development lifecycle.

Mainframe developer

 Mandatory : COBOL + JCL + IMS DB 

 6+yrs -23LPA

8+yrs- 30LPA

Mumbai immediate to 15 days

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.