Site Reliability Engineer

We are looking for a passionate DevOps Engineer who can support deployment and monitor our Production, QE, and Staging environments performance. Applicants should have a strong understanding of UNIX internals and should be able to clearly articulate how it works. Knowledge of shell scripting & security aspects is a must. Any experience with infrastructure as code is a big plus. The key responsibility of the role is to manage deployments, security, and support of business solutions. Having experience in database applications like Postgres, ELK, NodeJS, NextJS & Ruby on Rails is a huge plus. At VakilSearch. Experience doesn't matter, passion to produce change matters

Responsibilities and Accountabilities:

• As part of the DevOps team, you will be responsible for configuration, optimization, documentation, and support of the infra components of VakilSearch’s product which are hosted in cloud services & on-prem facility
• Design, build tools and framework that support deploying and managing our platform & Exploring new tools, technologies, and processes to improve speed, efficiency, and scalability
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restore of different Env 
• Manage resources in a cost-effective, innovative manner including assisting subordinates ineffective use of resources and tools
• Resolve incidents as escalated from Monitoring tools and Business Development Team
• Implement and follow security guidelines, both policy and technology to protect our data
• Identify root cause for issues and develop long-term solutions to fix recurring issues and Document it
• Strong in performing production operation activities even at night times if required
• Ability to automate [Scripts] recurring tasks to increase velocity and quality
• Ability to manage and deliver multiple project phases at the same time

I Qualification(s): 

• Experience in working with Linux Server, DevOps tools, and Orchestration tools 
• Linux, AWS, GCP, Azure, CompTIA+, and any other certification are a value-add 

II Experience Required in DevOps Aspects:

• Length of Experience: Minimum 1-4 years of experience
• Nature of Experience: 
• Experience in Cloud deployments, Linux administration[ Kernel Tuning is a value add ], Linux clustering, AWS, virtualization, and networking concepts [ Azure, GCP value add ]
• Experience in deployment solutions CI/CD like Jenkins, GitHub Actions [ Release Management is a value add ]
• Hands-on experience in any of the configuration management IaC tools like Chef, Terraform, and CloudFormation [ Ansible & Puppet is a value add ]
• Administration, Configuring and utilizing Monitoring and Alerting tools like Prometheus, Grafana, Loki, ELK, Zabbix, Datadog, etc
• Experience with Containerization and orchestration tools like Docker, and Kubernetes [ Docker swarm is a value add ]Good Scripting skills in at least one interpreted language - Shell/bash scripting or Ruby/Python/Perl
• Experience in Database applications like PostgreSQL, MongoDB & MySQL [DataOps]
• Good at Version Control & source code management systems like GitHub, GIT
• Experience in Serverless [ Lambda/GCP cloud function/Azure function ]
• Experience in Web Server Nginx, and Apache
• Knowledge in Redis, RabbitMQ, ELK, REST API [ MLOps Tools is a value add ]
• Knowledge in Puma, Unicorn, Gunicorn & Yarn
• Hands-on VMWare ESXi/Xencenter deployments is a value add
• Experience in Implementing and troubleshooting TCP/IP networks, VPN, Load Balancing & Web application firewalls
• Deploying, Configuring, and Maintaining Linux server systems ON premises and off-premises
• Code Quality like SonarQube is a value-add
• Test Automation like Selenium, JMeter, and JUnit is a value-add
• Experience in Heroku and OpenStack is a value-add 
• Experience in Identifying Inbound and Outbound Threats and resolving it
• Knowledge of CVE & applying the patches for OS, Ruby gems, Node, and Python packages  
• Documenting the Security fix for future use
• Establish cross-team collaboration with security built into the software development lifecycle 
• Forensics and Root Cause Analysis skills are mandatory 
• Weekly Sanity Checks of the on-prem and off-prem environment 

III Skill Set & Personality Traits required:

• An understanding of programming languages such as Ruby, NodeJS, ReactJS, Perl, Java, Python, and PHP
• Good written and verbal communication skills to facilitate efficient and effective interaction with peers, partners, vendors, and customers

IV Age Group: 21 – 36 Years

V Cost to the Company: As per industry standards

About the Company

We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.

Roles and Responsibilities

1. Online Catalog Management

• Ensure product catalog hygiene across all e-commerce platforms
• Update product listings, descriptions, pricing, and availability
• Conduct regular audits to identify and resolve listing issues or inconsistencies

2. E-Commerce Platform Operations

• Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
• Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
• Resolve technical and operational issues in a timely manner

3. Sales and Performance Optimization

• Drive sales growth through data-backed strategies and promotions
• Plan and execute initiatives to improve product visibility and conversion
• Identify and onboard new e-commerce platforms to expand digital reach
• Analyse sales trends and optimize listings for performance

4. Customer Coordination

• Handle customer queries, complaints, and feedback across platforms
• Work closely with customer support teams to enhance the buying experience
• Implement strategies to improve customer satisfaction and online ratings

5. Logistics and Order Fulfilment

• Coordinate with production, warehousing, and logistics teams
• Track and resolve issues related to delays, returns, and cancellations
• Monitor inventory levels to avoid stock-outs or overstocking

6. Online Reputation Management

• Monitor brand reviews and ratings across e-commerce platforms
• Respond to customer feedback professionally and promptly
• Collaborate with marketing teams to maintain a positive brand image

7. Data Analysis and Reporting

• Analyse sales and platform performance using Excel and related tools
• Prepare weekly and monthly performance reports
• Share actionable insights to optimize campaigns and product placement

8. Cross-Functional Collaboration

• Work closely with marketing, production, warehouse, and logistics teams
• Coordinate with digital media teams on platform-specific promotions
• Stay updated on e-commerce trends and best practices

Desired Candidate Profile

Experience:

• Minimum 1 years of experience in e-commerce operations
• FMCG or D2C background preferred

Platform Expertise:

• Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platforms

Education:

• Bachelor’s degree (BBA, BMS, or equivalent preferred)

About CarWale: CarWale's mission is to bring delight in car buying, we offer a bouquet of reliable tools and services to help car consumers decide on buying the right car, at the right price and from the right partner. CarWale has always strived to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.We aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with! Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.About the Team:We are a bunch of enthusiastic analysts assisting all business functions with their data needs. We deal with huge but diverse datasets to find relationships, patterns and meaningful insights. Our goal is to help drive growth across the organization by creating a data-driven culture.

We are looking for an experienced Data Scientist who likes to explore opportunities and know their way around data to build world class solutions making a real impact on the business. 

Skills / Requirements –

• 3-5 years of experience working on Data Science projects
• Experience doing statistical modelling of big data sets
• Expert in Python, R language with deep knowledge of ML packages
• Expert in fetching data from SQL
• Ability to present and explain data to management
• Knowledge of AWS would be beneficial
• Demonstrate Structural and Analytical thinking
• Ability to structure and execute data science project end to end

Education –

Bachelor’s degree in a quantitative field (Maths, Statistics, Computer Science). Masters will be preferred.

He will perform several important roles within our organization.

1.  Primarily responsible for timely research, planning, and implementing new products /services for our company.

2.  Will also be required to oversee the entire development process of new products and programs within the dept and ensure timely delieveries

3.  Active participation will be required from the initial planning phase to implementation or production and timely final rollout .

4.  Would be required to keep track of all the costs related to the creation of these new products and decide what ideas are worth pursuing.

5.  Should also be proactive to stay informed on what is happening in the research and development field at large to make sure the company is up-to-date and current with the most advanced R&D developments.

6.  He will be required to laison around and take permissions if required

for with various governmental and non governmental agencies .

7.  Complete knowledge of getting various certifications relating to IPR & various certifications like OEM registrations etc is also required for making the processes successfully

8.  Traveling as per the requirement of the project need

Roles & Responsibilities :

- Participate in ideation of marketing strategy for various products across different geographies

- Plan, ideate and create content with the help of tools and external agencies/freelancers.

- Manage PR & Events for the entire organization.

- Understand and implement best marketing practices in the B2B SaaS industry

- Implement tools to automate marketing & content creation tasks

- Evaluate and deploy vendors, manage relationships, and own deliverables through constant communication

Mandatory Requirements :

- Excellent written and verbal communication (must)

- Min 7+ years of experience in marketing and/or content management in previous roles

- A strong understanding of the B2B SaaS industry or Retail industry.

- Ability to produce results in a fast-paced environment aligned with the organization's priorities

- Entrepreneurial, self-motivated, and ability to prioritize

- A strong focus on generating insights and data-backed decisions

- Familiarity with Digital Marketing tools will be a big plus

What is in it for you :

Key responsibilities

Write simple, understandable, testable, and efficient code with focus on solid technical stability and performance.

Drive technical improvement by applying software craftsmanship in everyday work as well as by identifying and executing larger refactoring/improvement initiatives.

Contribute in implementation of complex features and design work within the team.

Being part of cross team technical initiatives

Participate in and contribute to the team's Agile practices.

Take responsibility in maintaining high engineering standards, commitment to the product and respect and attitude towards others.

Skills:

Hands-on experience with modern Ruby on Rails practices and development. (1-2 years)

Experience with writing clean, maintainable and scalable code

Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area

Experience in developing backend APIs/services, micro-service architecture.

Have a clear understanding of database technologies

Awareness/experience with testing methodologies like RSpec

A high-performance mindset to deliver good quality code and also an understanding of the product

Openness with working in a culture of inclusiveness and individual responsibility and experience with Agile methodologies.

Good communication skills – good knowledge of English, both written and oral

Good to have:

Working knowledge of react or other JS based frameworks.

Hands on experience with python, nodeJS, mongo db