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Product Support Engineer
at Fynd
Product Support Engineer
Fynd's logo

Product Support Engineer

Akshata Kadam's profile picture
Posted by Akshata Kadam
1 - 3 yrs
Best in industry
Mumbai
Skills
ETL
Linux/Unix
SQL
NOSQL Databases
RESTful APIs
skill iconPython
skill iconNodeJS (Node.js)
skill iconJava

What will you do at Fynd?

  • Be a subject matter expert of product
  • Documenting troubleshooting and problem resolution steps.
  • Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
  • Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
  • Work closely with product and developers to enhance the quality of existing products.
  • Advocate internally for customer needs – be the technical voice of the customer
  • Resolving escalated customer complaints without the need for team lead intervention.
  • Address urgent issues quickly, work within and measure against customer SLAs.
  • Train and coach customers to a successful onboarding process and ongoing usage.
  • Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.
  • Develop smaller complexity features/enhancements in existing products.
  • Perform in-depth research and identify sources of production issues surrounding the application.
  • Work closely with business in managing day to day issues, and resolve user queries.
  • Perform daily health checks of the application, job schedules and infrastructure supporting the application.
  • Develop and facilitate monitoring systems to identify issues before they happen.
  • Work backward with the Product team to improve the product as per the feedback/issues of the product


Some more requirements

  • 6-8 months of experience as Product Support Engineer
  • Experience in providing support for ETL or data warehousing is preferred.
  • Good Understanding on Unix and Databases concepts
  • Experience working with SQL and No-SQL databases and writing simple queries to get data for debugging issues.
  • Being able to creatively come up with solutions for various problems and implement them.
  • Experience working with REST APIs and debugging requests and responses using tools like Postman
  • Quick troubleshooting and diagnosing skills.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • High availability for fast response to customers.
  • Language knowledge required in one of NodeJs, Python, Java.
  • Background in AWS, Docker, Kubernetes, Networking - an advantage.
  • Experience in SAAS B2B software companies - an advantage.
  • Ability to join the dots around multiple events occurring concurrently and spot patterns.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Fynd

Founded :
2012
Type :
Product
Size :
500-1000
Stage :
Profitable

About

Fynd, India’s largest omni channel platform and multi-platform tech company, pioneers retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and the learning space. Founded in 2012 by three IIT Bombay alumni: Farooq Adam, Harsh Shah, and Sreeraman MG, Fynd is headquartered in Mumbai. With over 1000 brands under management, more than 10k stores, and servicing 23k+ pin codes, Fynd collaborates with major retail giants like Reliance, working on projects for Jio, Reliance Retail, and Reliance Digital, among others

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Tech stack

skill iconPython
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconReact.js
MySQL
Google Cloud Platform (GCP)

Connect with the team

Profile picture
Akshata Kadam
Profile picture
Kushan Shah
Profile picture
Farooq Adam

Company social profiles

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Shubham Vishwakarma

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