Environment Lead

Applications Engineer Responsibilities:

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Collaborating on software development projects with the engineering, sales, and customer services departments.

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Liaising with clients and incorporating user-defined needs and feedback into application designs.

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Writing code and scripts for applications, as well as installing, maintaining, and testing applications.

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Providing clients with technical support. Documenting development processes, procedures, and application version histories.

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Keeping up with advancements in application engineering and new technologies.

Applications Engineer Requirements:

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Bachelor's degree in computer science, information technology, information systems, or similar.

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An experience of 2-5yrs as an applications engineer.

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Previous experience in sales or customer services will be advantageous.

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Advanced proficiency in programming languages, such as Java, SQL, .NET, and C.

Extensive experience in deploying, optimizing, and maintaining software.

Excellent analytical and problem-solving skills.

 Exceptional customer services and interpersonal skills.

 Superb collaboration and communication skills.

 Great organizational and time management skills.

Note: It's a Full-Time Contract based Opportunity for (6-12 months).

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This candidate will be responsible for building a clean and effective user experience for our customers. By working cross-functionally, this candidate will understand the needs of the product management, engineering, and business stakeholders and will be able to build solutions that fit those needs.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing to make product improvements

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 4-8 years of experience in design
• Proficient in visual design and wireframing tools
• Experience in Fintech and B2B chat or social media products will add(ex: Facebook, Instagram, etc)
• Remote work

Must have:

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel 
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc. 
• Preceding experience with ReactJS workflows like Redux, Create React App, data structure libraries

• Strong understanding of Javascript, ReactJS, HTML, CSS, Ruby and Ruby on Rails 
• Strong understanding of scalable, modular, open and robust application / database architecture. 
• Strong analytical, problem solving skills for ambiguous high level business / technical issues
• Familiarity with concepts of MVC, ORM, and RESTful
• Understanding of fundamental design principles behind a scalable application 
• Able to create database schemas that represent and support business processes
• Hands on Experience with relational databases Postgresql and MySQL
• Solid understanding of object-oriented programming 
• Proficient in writing unit and functional tests with RSpec, Capybara
• Familiarity with Couchbase and ElasticSearch (NoSQL DB)
• Able to implement automated testing platforms and unit tests with RSpec
• Proficient understanding of code versioning tools (e.g. Git)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration/continuous development (CI/CD) tools and methodologies
• Proficient in verbal and written communication.
• Experience in debugging system performance issues and creating long term solutions for the same would be an added benefit.

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail