ETL Architect

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Summary

We seek a motivated and detail-oriented QA Automation Tester to join our QA team. You will be responsible for writing and executing automated test cases, identifying bugs, and supporting the overall testing efforts to ensure software quality. This role offers an excellent opportunity to grow in test automation while working closely with experienced QA professionals and development teams.

Key Responsibilities

• Understand functional and non-functional requirements to design relevant test cases.
• Develop, execute, and maintain automated test scripts under the guidance of senior QA team members.
• Use automation tools such as Selenium, Appium, or similar frameworks.
• Identify, document, and track defects, and work with developers to ensure timely resolution.
• Assist in creating and managing test data and environments.
• Collaborate with cross-functional teams, including developers, product managers, and senior QA
• Participate in Agile ceremonies such as stand-ups, sprint reviews, and retrospectives.
• Support manual testing activities as needed.
• Continuously learn and adapt to new testing tools, technologies, and best practices.
• Ensure test coverage, consistency, and accuracy across the software lifecycle.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1 to 3 years of experience in QA automation testing.
• Basic experience with test automation tools like Selenium, Appium, or similar.
• Familiarity with one or more programming/scripting languages (e.g., Java, Python, or JavaScript).
• Understanding of QA processes, software testing methodologies, and defect life cycle.
• Exposure to Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Good communication skills and a collaborative mindset.
• Eagerness to learn and grow in the test automation domain.

Preferred Qualifications (Nice to Have)

• Hands-on experience with test management or bug tracking tools (e.g., JIRA, TestRail).
• Exposure to version control systems like Git.
• Basic understanding of CI/CD concepts and tools like Jenkins.
• Relevant certifications (e.g., ISTQB Foundation, Selenium WebDriver certification).

Job Title: Project Manager

Location: Mumbai

Experience: 2 to 4 years

Job Type: Full-time

Job Description:

We are looking for a motivated and experienced Project Manager to lead software development projects in an Agile environment. The ideal candidate will have 2 to 4 years of experience managing projects, working closely with development teams, and ensuring timely and high-quality delivery aligned with business goals.

Key Responsibilities:

• Lead and manage end-to-end software development projects.
• Facilitate Agile ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Product Owners to manage and prioritize the backlog.
• Remove impediments to ensure smooth workflow and timely delivery.
• Track project progress using Agile metrics (e.g., burndown charts, velocity).
• Communicate project status, risks, and issues effectively to stakeholders.
• Encourage a culture of collaboration, continuous improvement, and accountability.
• Ensure adherence to Agile methodologies and the Software Development Life Cycle (SDLC).

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience in a Project Manager or Scrum Master role.
• Strong understanding of Agile and Scrum frameworks.
• Basic knowledge of SDLC and understanding of software development practices.
• Familiarity with project tracking tools like JIRA and Confluence.
• Strong communication, problem-solving, and leadership skills.

Preferred Qualifications:

• Certification in Scrum (CSM) or Agile methodologies.
• Basic coding knowledge or understanding of software project structures.
• Experience in IT or software development environments.

Here's a Bit More About What We're Looking For

Job responsibilities include, but are not limited to:

● Building GTM Strategy. You’ll own our growth strategies and identify the key channels in which we can invest in and scale our customer acquisition efforts. You’ll be a thought leader who is excited to take a scrappy approach, brainstorm and launch new experiments, A/B test,

and double down upon early signs of success.

● Relentlessly optimizing.. You’ll combine quantitative and qualitative insights to identify opportunities, improve conversion rates, and reduce costs.

● Scale a world class team. We’re looking for someone who can build the playbook that the team will operate against as it grows. You’ll be empowered to recruit and get the most out of a high-performing, efficient team.

● Execute a broad mandate. You’ll roll up your sleeves and get done what is necessary to remove blockers to our company’s growth, recognizing that this will change and develop as the business matures. You aren’t afraid to dive in and help us solve other business problems as needed.

● Own growth, content and digital marketing completely: experience in PR/ Comms not needed.

● Highly quantitative approach to growth and marketing. Experience with A/B experiments, growth hacks and other tools.

Key Skills Expected:

• C# ASP.NET, MVC, Razor Syntax
• .NET Core, WebAPI
• MS SQL, MySQL, PostgreSQL
• HTML / CSS / Bootstrap, JavaScript, jQuery, Angular (at least one resource should know Angular)
• Microsoft Azure / AWS (would be a big advantage)

Role & Responsibilities

• Looking for an enthusiastic .NET Developer with good hands-on project management and client handling experience.
• Excellent development / technical skills on C# / MVC / .NET / WebAPI / SQL
• Good understanding of version controls – github, Gitlab, SVN
• Ready to explore and take up technically challenging tasks
• Ready to dive in to new technology and frameworks
• Knowledge of React Js or Angular would be an advantageous
• Requirement Analysis / Gap Analysis, Understand the client/user perspective
• Excellent Good Communication ability to Express own view and understanding to client/team
• 
  

Company’s perks:

• 5 days working.
• Flexible working hours.
• Modern infrastructure and Friendly environment.
• Paid leaves and other performance bonuses.
• Festivals, birthdays, work anniversary celebrations and company outings

FullStack Developer

We are currently building the Technology platform for the Global Air Cargo industry ($300B market). 

Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).

Full Stack Engineers are also desired for the open positions. 

These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.

Looking for Full Stack / Front End / Back End Developer

- Tech Stack (React, node.js, typescript, postgreSQL, AWS)

- loves to code, get hands-on and likes to build products from scratch

- At least 2+ years of experience building software products

- "Build local, Launch global" mindset

- Good with people and teams +

- prior startup experience +

- SaaS platform expertise +

- Work location - Chennai

- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity

- Open to explore both Contract & Full time options for the (2) roles

• 2 - 7 years of experience in building applications using C++ programming language.
• Comfortable with core programming concepts and techniques (e.g. concurrency, memory management).
• Enjoys working with algorithms and data structures (e.g. trees, hash maps, queues).
• Strong in Data structure and good in problem solving.
• Strong debugging skills.
• Certifying the application – White box testing, black box testing.