AWS Data Engineer (Contractual)

🌟 We Are Hiring! 🌟

🚀 Launch Your Career in Digital Marketing with UpTeams App! 🚀

UpTeams App is on the lookout for passionate freshers and digital marketing course graduates to join our growing team!

🌟 Key Skills Required:

✅ Strong Communication Skills

✅ Creative Content Creation

✅ Campaign Management Expertise

📍 Location:

EliteEvince Technologies,

A-713, Dev Aurum Commercial,

Deer Circle, Prahladnagar, Ahmedabad

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

About the Company-

Collegedunia is an education portal, that matches students with the best colleges in India and abroad. We help in college research, exam prep tips, and application process & and also provide insights into on-campus life. Launched in 2014, we are the highest-ranked portal by Similar Web in education.

We have also been awarded - Best Educational Portal- by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. The talent pool comprises data analysts, engineers, designers, writers, managers, and marketers, which is increasing by 10% every month.

About the role-

• Counselling and coaching students in their entire study abroad journey from profile evaluation till the student reaches her/his destination.

• Liaising with different stakeholders within the company like application, visa teams, etc.

• Working on internal CRM tools, consultant portals, and Google Sheets for a smooth process.

• Resolving issues related to university finalizing, filing applications, etc. for the students and other team members.

• Achieving and maintaining the student's sales target.

• Any other task assigned by the Manager.

What Makes You a Great Fit-

• 1-7 years of experience in study-abroad counseling

• Excellent communication and presentation skills.

• Graduate in any discipline.

• Enthusiastic and result-oriented.

• Strong multitasking and time management skills

Industry

AvatarSoft is a team of seasoned "Temenos T24 Certified" IT Professionals with over 20 years' combined experience in Financial Transformation. We are a growing company across 3 continents and 4 countries deployed in an offshore and onsite model. Our professionals have worked in major Software firms, Consultancy firms, Financial Institutions, and Credit Unions across the globe.

Avatarsoft is a rapidly evolving banking software consulting firm that renders leading edge to its clients . Avatarsoft brings profound expertise, resolute culture and provides strategical T24 / Transact transformation solutions through cutting edge services. We embrace our journey, by striving to remain the trusted and ethical business partner that delivers IT consulting to implement Temenos T24 Transact / Infinity, banking transformation projects and provides business value to our clients and etc,.

Our Locations: Canada, U.S.A, Netherlands, Mexico, India(Chennai), UAE.

This is for our Chennai Office , however work from home can be considered during pandemic or lockdowns .

• Java / JavaScript Developer Job Description (Minimum 2 years Experience in Java)
• Good in Core Java, Multithreading, J2EE, web services (REST, SOAP).
• In-depth knowledge on Java Script and object-oriented technique .
• Should be able to work independently
• Familiar on Front-end technologies like AngularJS or Node JS or Spring boot is a real Plus

Job Type: Full-time

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

We are a learner-centric global EdTech company that transforms people's passion into profession through new-age, future-ready and industry-relevant education. We equip learners with cutting-edge skills and qualifications so they can #StayRelevant in a transforming global landscape.

We are looking for an Admission Counsellor who can join our young and vibrant team. If you are someone who has the gift of the gab and wants to transform the higher education sector, we would love to hear from you. As part of our team, you will be in the forefront of transformative initiatives in higher education and a valuable resource who will directly contribute to and benefit from our growth.

Roles and Responsibilities:

● Connect daily with 80-100 working professionals on calls accordingly and make prospectives via CRM database provided to every individual.(Minimum 120 minutes of talktime.)

● Understand each student's area of interest, build rapport and identify avenues of upskilling.

● Provide comprehensive information about available programs to students via phone calls, emails, WhatsApp, etc.

● Diligently complete daily tasks and achieve monthly targets. Qualifications:

● Excellent communication skills and the ability to steer conversations. ● Bachelor's degree in any discipline.

● Candidates from the Education, Insurance, EdTech, BPO, KPO and BFSI sectors will be given preference.

● Freshers can also apply. 

Experience :- 5 +  years

Location :- Bangalore,Hyderabad

•       5 + years of experience in Core  Java, , Spring Boot, Microservices   (Mandatory skills) + AWS added advantage

        Experience building scalable backend systems using REST APIs & NoSQL databases

•       Computer Science fundamentals in algorithm design, problem solving

•       Awareness of Amazon build tools and processes is a big plus