AWS Data Engineer (Contractual)

Webnyay is a legal tech company focused on online dispute resolution (ODR), grievance redressal, and AI-powered legal workflows. We work with enterprises, platforms, and institutions to streamline dispute resolution and legal operations using technology.

Role Overview

We are looking for a highly organised and detail-oriented professional to manage legal operations and case management end-to-end. This role sits at the intersection of law, process, and operations, and is critical to ensuring cases move smoothly across their lifecycle.

You will be responsible for managing cases, coordinating with stakeholders, maintaining legal documentation, and improving internal workflows.

Key Responsibilities

Case & Legal Operations

• Manage end-to-end lifecycle of disputes/cases handled on the Webnyay platform
• Track case status, timelines, hearings, outcomes, and compliance milestones
• Maintain accurate case records, documentation, and audit trails
• Coordinate with lawyers, mediators, arbitrators, and internal teams

Process & Workflow Management

• Design, document, and continuously improve SOPs for case handling
• Ensure adherence to timelines, SLAs, and regulatory requirements
• Identify bottlenecks and propose operational improvements

Stakeholder Coordination

• Act as the primary point of contact for clients on case-related updates
• Liaise with external counsels, neutrals, and partners
• Support onboarding and training of stakeholders on case workflows

Reporting & Compliance

• Prepare regular reports on case volume, outcomes, turnaround times, and efficiency
• Ensure compliance with applicable legal, data protection, and platform policies
• Support audits, reviews, and client reporting requirements

Platform & Tool Usage

• Work closely with product and tech teams to provide feedback on case management features
• Use internal dashboards, CRM, and case management systems efficiently
• Assist in testing and rollout of new legal-tech features

Required Qualifications & Skills

• Law graduate (LLB) or equivalent legal background preferred
• 3–6 years of experience in operations, legal operations is a plus
• Excellent organisational and documentation skills
• Comfortable working with digital tools, dashboards, and workflows
• Strong communication skills (written and verbal)
• Ability to work independently in a fast-paced environment

Role Overview

We’re looking for a Content Developer who can transform complex ideas into engaging

learner-centric digital content. You’ll work closely with instructional designers, subject

experts, and creative teams to develop clear, compelling, and interactive educational

materials.

Key Responsibilities

• Create engaging learning content, scripts, and assessments

• Collaborate with design and production teams for visual alignment

• Simplify complex concepts into learner-friendly formats

• Edit and proofread content to ensure clarity and consistency

• Research topics to ensure content accuracy and depth

Required Skills & Qualifications

• Bachelor’s/Master’s in English, Education, or related field, Mass

Communication, Journalism, MA in English Literature.

• 1–3 years of experience in content development or e-learning

• Strong writing, research, and editing skills

• Creative thinking and storytelling ability

• Familiarity with e-learning tools is a plus

Job Title :Digital Marketing

Skills : SEO, SMM, Off/on Page , content writing, Google Ads

Location : Coimbatore

Role Overview

The SDR will be responsible for identifying potential clients, generating qualified leads, and supporting the sales head in moving prospects through the funnel. This is an entry to junior-level sales role with structured growth opportunities.

Key Responsibilities

• Research and identify new client prospects from the UAE, GCC, and Indian markets (focus on SMEs).
• Execute LinkedIn outreach, email campaigns, and cold calls to generate appointments.
• Qualify leads based on business size, industry, and requirements.
• Schedule demos and meetings for the Sales Head/CEO.
• Maintain accurate records of prospects and activities in the CRM.
• Support in preparing outreach reports, sales decks, and client follow-ups.
• Achieve weekly and monthly activity targets (number of outreaches, demos booked, etc.).

Required Skills & Qualifications

• 6 months –2 years of experience in sales, business development, or lead generation (freshers with strong communication skills may also apply).
• Excellent verbal and written communication in English (Arabic knowledge is a plus, but not mandatory).
• Comfortable with LinkedIn, cold calling, and writing outreach emails.
• Persistent, self-motivated, and target-driven.
• Basic understanding of CRM, SaaS, or IT services is preferred (training will be provided).

What We Offer

• Fixed salary up to ₹25,000/month.
• Incentives for qualified leads and closed deals.
• Opportunity to work closely with leadership and learn enterprise sales.
• Structured growth path into Account Manager or Sales Executive roles within 12–18 months.
• Exposure to international markets (UAE, GCC, India).

 Pega Certified Lead with hands-on understanding of Pega Build, Design, Architecture

• Innovative zest for creating Intellectual Properties, Accelerators and solutions which can impact business value on Applications.

• Thorough understanding of current and future technology trends and ability to leverage them with minimum interventions and creating cost-effective value propositions with winning themes to make definite GTM impact.

• Participate in short-term consulting engagements and pre-sales assessments/workshops

• Collaborates with sales, delivery, technical and vertical teams to ensure proposed deals include technical solutions, winning themes that accurately address customer needs

• Assist overlay sales in supporting the named logo list of must-win prospects

• Assist marketing team in driving practice specific campaigns – develop key messages, design relevant content

• Drive customer visits, pre-sales workshops and expertise presentations

• Secures input from all necessary solution stakeholders and adapts solutions, as necessary.

Role: Head of Analytics

Location: Bangalore (Full time)

ABOUT QRATA: 

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up 

ABOUT THE COMPANY WE ARE HIRING FOR: 

Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.

POSITION OVERVIEW 

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.

Responsibilities:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall

business objectives.

o Identify key performance indicators (KPIs) and metrics to track the performance

of the credit card business.

o Collaborate with senior management and cross-functional teams to prioritize and

execute analytics initiatives. 2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and

integrity across relevant systems and platforms.

o Collaborate with IT teams to optimize data collection, integration, and storage

processes to support advanced analytics capabilities.

o Establish and enforce data privacy and security protocols to comply with

regulatory requirements.

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.

o Provide guidance and mentorship to the team, promoting professional growth and development.

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit

card business, and the financial industry.

o Leverage industry best practices to drive innovation and continuous improvement

in analytics methodologies and tools.

Qualifications:

Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.

Proven experience (7+ years) in leading analytics teams in the credit card industry.

Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.

Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL.

Experience with analytics tools such as SAS, SPSS, or Tableau.

Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle.

Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience. 

• Develop digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
•  Plan and execute all digital marketing, including SEO/SEM, keywords, marketing database, email, social media and display advertising campaigns.
•  Plan, monitoring & maintaining company online presence on social media.
•  Employing online marketing analytics to gather information from web and social media pages.
•  Measure and report performance of all digital marketing campaigns, and assess against goals.
•  Acquire insight in online marketing trends and keep strategies up-to-date.
• Manage all digital marketing channels - FB, Insta, Marketplaces such as Amazon, Flipkart.
• Ability to execute campaigns across all online selling platforms. 
• Prepare and manage digital marketing budgets, analytics & reports.

Role 

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.

You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

• Deployment, automation, management, and maintenance of production systems.
• Ensuring availability, performance, security, and scalability of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
• Be accountable for proper backup and disaster recovery procedures.
• Drive operational cost reductions through service optimizations and demand based auto scaling.
• Have on call responsibilities.
• Perform root cause analysis for production errors
• Uses open source technologies and tools to accomplish specific use cases encountered within the project.
• Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

• Prior experience as a software developer in a couple of high level programming languages.

• Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

• Extensive experience with web servers such as Nginx/Apache

• Strong Linux system administration background.
• Ability to present and communicate the architecture in a visual form.
• Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
• Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
• A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
• Expertise with Git
• Experience implementing CI/CD (e.g. Jenkins, TravisCI)
• Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
• Stellar troubleshooting skills with the ability to spot issues before they become problems.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
• Time and project management skills, with the capability to prioritize and multitask as needed.

• Optimizing copy and landing pages for search engine optimization
• Performing ongoing keyword research including discovery and expansion of keyword opportunities
• Researching and implementing content recommendations for organic SEO success
• Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyze website analytics and PPC initiatives and campaigns
• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyze competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
•