-Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes -Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy -Rigorous monitoring and performance management of the operations and transformation teams -Running projects in the hub to deliver superior consumer experience Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence -Driving initiatives to increase the overall SRNs in the hub Take and drive decisions across offline demand, Supply, CX with the right balance -Should have excellent communication and leadership skills to work in a dynamic environment. Driving Bharat KAMs to manage owner relationship remotely
The City Manager would be responsible for the growth of our business, excellent food delivery and great customer experience. As the city lead, you will lead operational excellence and be maintaining quality throughout the food & customer experience. Local marketing, supply chain management, service quality management, Continuous process improvement and a quality focus are the name of the game. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is important. This is where creativity meets analytics head on. We operate food production through our kitchen outlets. Our business focuses on creating brilliant customer experiences - through tasty food, differentiated menu every day and on time delivery promise - without seeing the customer. The entire order-delivery process is managed through a cutting-edge technology developed in-house, both on web and mobile. The key focus for our City Manager is as under - • Operations management: Responsible for managing the entire city operations and P/L of every outlet • Planning & process management: Define & execute processes to ensure smooth operations across the entire supply chain • Data Analytics: Use business understanding and data insights to innovate & improve processes thereby driving overall business efficiency • Technology & New product launch: Work in close coordination with the tech, product & marketing team to ensure successful launch of new products and implement technology driven processes to accelerate growth • Team management: Lead & motivate a team of 200+ individuals across different levels to achieve the business goals and establish a consumer-centric culture • Consumer delight: Contribute towards operational excellence and continuous process improvement to ensure consumer delight The City Manager at Freshmen is by far the most demanding position. It requires such a degree of talent, guts, and leadership. If you have it in you, send your profiles to us. Preferred Experience • Postgraduate with 8-10 years in core operations • Strong people management experience [Needs to motivate and manage a team of 100+ ] • Ability to solve operational problems on ground • Extremely data-driven, bases decisions on data insights • Ability to get things done by staying at it, loads of perseverance • Self-starter, capable of taking initiatives and driving them with high ownership • Experience in launching new cities and/or expanding existing would be a plus The City Manager at Freshmen is by far the most demanding position. It requires such a degree of talent, guts, and leadership. If you have it in you, send your profiles to us. Industry: E-com, Food & Beverages Retail Internet Employment Type: Full-time Desired Skills and Experience Sales,Marketing,Operations,Supply Chain,Customer Experience,Sales Head
Looking for a fresh & dynamic individual, who has the zeal to grow in life. We are looking for a dynamic & smart individual with a sales flair & understanding to handle the day to day operations. Ideal candidate would be the one with good communication skills and fire in the belly to learn & grow with the organization. Ample of opportunity for anyone to learn & grow and also get exposure of various industry segments. In-hand salary would be between 15K to 20K based on the interview with an additional incentive of INR 30,000 paid annually basis performance. If you believe, you can perform better here, salary no bar. It may be revised within 6 months as well.