Oracle EBS R12 Techno- Functional- SCM and Manufacturing

Quality Assurance Engineer                                                                GormalOne LLP. Mumbai IN

Job Description

GormalOne is a social impact Agri tech enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. The use of advanced technology drives our mission. Our technology will be highly user-friendly, for the majority of digitally naive farmers. We are looking for people keen to use their skills to transform farmers' lives. You will join a highly energized and competent team working on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.

We are looking for a QA Engineer to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. This QA Engineer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams. If you are also competent in executing test cases and are passionate about quality, we’d like to meet you.

Location: Bengaluru

Responsibilities

• Review and analyze system specifications.
• Collaborate with QA Lead to implement effective strategies and test plans.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Contribute to the design and architecture of high-quality, complex systems and software environments focusing on mobile development, automation, and quality aspects.
• Measure level of effort during sprint planning, work with the product team to commit to team delivery of sprint deliverables, validate acceptance criteria, and help define acceptance criteria with the product.
• Write test cases, manage test suites, create and execute a test plan, update test cases on requirement updates, regression testing, exploratory testing, and work for the general performance, security, and maintainability of the mobile (iOS & Android) and web app.
• Perform API level testing.
• Create and execute Automation scripts
• Take ownership of software defects from discovery through to closure.
• Analyze test logs; create test reports, coordinate with stakeholders
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model.

Preferred Requirements

• • Experience of 2-5 years in App testing
  • Experience with IDE like XCode and Android Studio.
  • Experience with Selenium WebDriver is preferred.
  • Familiarity with JIRA, GIT, SQL, and databases.
  • Familiarity with both Linux and Windows environments.
  • Understanding security fundamentals (e.g., authentication, cryptography) is desirable.
  • Knowledge of BDD framework or cucumber framework.
  • Knowledge of API Testing tools such as SoapUI, and Postman.

Kindly note: Salary shall be commensurate with qualifications and experience

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Minimum 4 to 8 years in graphics programming with deep WebGL/OpenGL knowledge

Strong understanding of the full rendering pipeline

Strong TypeScript skills

Should know React.js

Expert in OpenGL Shading Language

Mastery of Physically Based Rendering

Ability to build custom WebGL engines from scratch

Preferred candidates from SAAS or software or IT Service based Startups or Scale up companies only (MNC / Big 4/ consulting firm candidates are not applicable for this role)

• RESPONSIBILITIES:

• BASIC SKILLS:

• Contract length: 12 Month

Job Title: Investment Banking Intern

Location: Remote (Work from Home)

Job Type: Part-time

Stipend: Performance-based bonus

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Application Requirements (Mandatory):

Include your email ID and contact number in your CV

Add your LinkedIn profile URL to your CV

Job Responsibilities:

• Oversight of recruitment delivery and operations. Partner closely with the business teams to ensure sourcing and hiring strategies are aligned with People’s strategies.
• Use industry knowledge and experience to identify and attract the best talent in technical or business baseline.
• Determining current hiring needs and producing forecasts
• Develop a sustainable talent acquisition and hiring plans and strategies 
• Create, organize, and implement new and enhanced recruiting and selection processes/tools to drive efficiency and improve the quality of hires
• Develop and oversee innovative sourcing strategies to attract talent from non-traditional and/or diverse talent pools
• Actively leverage a network/user group base to promote the brand and tap into potential talent. 
• Plan procedures for improving the candidate experience
• Suggest measures for improving employee retention 

The ideal candidate must have-

• At least 6+ years of experience in Talent Acquisition or similar TA role - Experience in Tech hiring is a big plus.
• Experience in hiring for Start-ups is a must.
• In-depth knowledge of full-cycle recruiting and sourcing.
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools

1. Establish a strong rapport with potential clients via all communication channels, including phone, email, and LinkedIn, to set up meetings for the Demo Engineers and Account Executives. This involves engaging in meaningful conversations, understanding their needs, and building a relationship of trust and credibility.
2. Craft and lead outbound campaigns for potential markets, utilizing various channels such as email, social media, and other relevant platforms. These campaigns should focus on educating prospects about Clickpost's value proposition, highlighting the benefits and unique features of the product or service.
3. In order to excel in this role, having a minimum of 2+ years of experience in sales roles would be beneficial. If this experience is specifically in the SaaS, logistics, or eCommerce industry, it would be considered a bonus. This background would provide valuable insights into the target market and an understanding of the challenges and opportunities within these industries.