LINC Fellow (Part Time Academic Professional)

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

React Developer at BeyondScale

BeyondScale is a technology company on a mission to democratise AI for small and medium-sized businesses (SMBs). We're building Sitara, an AI-powered ERP suite that simplifies core business processes for the service sector. Imagine a suite of intuitive micro-apps - a pocket CRM, a streamlined POS system, and essential tools - all powered by intelligent automation and a user interface (UI) that fades into the background.

The Opportunity:

We're seeking a talented React Developer to join our growing team and play a crucial role in building the future of AI-powered ERP. You'll be responsible for crafting beautiful, user-friendly interfaces that bring Sitara's intuitive design to life.

What You'll Do:

• Develop and maintain highly interactive and responsive user interfaces (UIs) using ReactJS and its ecosystem.
• Collaborate with designers and engineers to translate UI mockups into clean, maintainable React code.
• Implement state management solutions, component-based design patterns, and utilise hooks effectively.
• Translate UI designs into pixel-perfect CSS, ensuring a seamless user experience across devices.
• Write clean, well-documented code that prioritises maintainability and future growth.
• Actively participate in testing, debugging, and problem-solving to ensure a flawless user experience.
• Utilise Git version control and adhere to modern development workflows for seamless collaboration.
• Prior experience with React Native is a plus.

You're a Great Fit If You:

• Have 1+ years of experience building web applications with ReactJS.
• Possess a strong understanding of core computer science principles like data structures and algorithms.
• Are passionate about creating user-centric interfaces and delivering exceptional UX.
• Thrive in a collaborative environment and enjoy working closely with designers and engineers.
• Have excellent communication and problem-solving skills.
• Are a coding craftsman who prioritises clean, maintainable code.

Why BeyondScale?

• Impact: Be a part of a revolutionary product that empowers service-based businesses to thrive.
• Innovation: Work at the forefront of AI and help shape the future of ERP software.
• Autonomy & Growth: Take ownership of your work, gain access to production systems, and grow alongside the company.
• Ground Floor Opportunity: Join a high-potential startup on the cusp of explosive growth.

About Company

Our client is a leading global co-educational day and boarding school for ages 2-18 having it’s first campus in India based out of Pune. The school will follow the English National Curriculum and IGCSEs with students progressing to the IB Diploma Programme offering unparalleled excellence in sports, music, and the arts.

Key Responsibilities

• Handle end-to-end HR operational processes in the school.

• Proven work experience as a Senior Executive HR or similar role.

• Managing the employees’ on boarding and induction process. Responsible for issue of Offer Letters, Appointment Letters, ID Cards and Visiting Cards, etc.

• Prepare and maintain staff records in the file and in HRMS.

• Coordinating for documentation relating to VISA, FRRO and maintaining the records.

• Organise and work independently on multiple tasks to complete assignments within specified deadlines. Prepare HR related MIS reports.

• Co-ordination with other departments for closure of any issue and to work on central / cross functional projects. Foster healthy employee relations.

• Assist in day to day operations of the HR functions and duties. Manage salary and contract-related matters. Information about Health Insurance of the staff members.

• Timely payroll processing by collating, preparing and providing the monthly attendance and leaves inputs as per the format and within the timelines established.

• Manage Statutory Compliance (EPF, ESIC, Gratuity) and coordinate with Finance Team for the same.

• Prepare various compensation related reporting and analysis, HR budget and trends analysis. Support the preparation of the salary review process.

• Extracting and analysing data from HR systems and preparing simple to complex reports.

• Conduct exit interviews and complete separation formalities. Exit formalities and Full & Final Settlement Process.

• Coordinating with the facility management contractors for invoices, payments, etc.

• Hospitality for Visitors and New Staff.

Requirements:

• Graduate/Postgraduate- MBA-HR

• Work experience for an International School

• 2-3 years and above of relevant experience

• Excellent verbal and written fluency in English and Hindi.

• Related working experience as Executive Assistant in other international schools or companies is preferred.

• Good communication and coordination skills. 

• Good organisation skills.

• Proficiency in Microsoft 365 (Word, Excel, Outlook, Sharepoint, OneNote, etc)

• The role demands a multitasker who can effortlessly liaise with all the other teams, efficiently manage the roles and duties within the team, and finally get the job done well in time.

• Sources and listens to all points of view and respects differing opinions when developing solutions. Should be very organized, process driven and a team player.

• Personal integrity, accountability and credibility.

• Strong mind-set for continuous improvement to meet or exceed expectations. 

• Time management and ability to multi-task and prioritize, ability to work under pressure.

• Discrete and sensitive to confidentiality.

• Responsible, self-motivated, detailed-minded, professional, organized, independent and mature.

• Good team player as well as good team leader.

Job Title: HR Recruiter

Location: Hyderabad - Work from Office

Company: InfoGrowth

About Us: InfoGrowth is a dynamic and innovative company dedicated to driving success through data-driven solutions. We are committed to fostering a diverse and inclusive workplace where talent thrives.

Position Overview: We are seeking a motivated and detail-oriented HR Recruiter to join our growing team. The ideal candidate will be responsible for managing the end-to-end recruitment process, from sourcing candidates to onboarding new hires. You will collaborate with hiring managers to understand staffing needs and help build a strong workforce that aligns with our company culture and goals.

Key Responsibilities:

• Talent Sourcing: Utilize various platforms (job boards, social media, networking events) to identify and attract top talent.
• Screening & Interviewing: Review resumes, conduct initial screenings, and facilitate interviews to assess candidates’ qualifications and fit.
• Collaboration: Work closely with hiring managers to develop job descriptions and determine selection criteria.
• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, providing timely communication and feedback.
• Onboarding: Coordinate the onboarding process for new hires, ensuring they have the necessary resources and support for a smooth transition.
• Data Management: Maintain accurate and organized recruitment records and metrics to track hiring progress and identify areas for improvement.
• Market Research: Stay informed about industry trends and best practices in recruitment and talent acquisition.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven experience in recruitment, preferably in a corporate environment.
• Strong understanding of HR practices and employment laws.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using applicant tracking systems (ATS) and other recruitment tools.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive workplace culture
• Flexible working arrangements

About Us:

We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:

• Minimum 4-9 years of design experience

• At least three years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens

• Worked on Information Architecture, Interaction Design and Product Design

• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)

• Are comfortable with and interested in actively designing the product by himself/herself

• Familiarity and experience with standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.

• Strong written and verbal communication skills

• Are deeply empathetic to customers and users and understand how the business works

• Design systems experience is an added advantage

Responsibilities:

• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products

• Understanding of platform-specific nomenclature

• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes

• Design test case scenarios

• Collate feedback from users for further improvement

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
  
  

  Requirements

  • Proven working experience as a Data Analyst or Business Data Analyst
  • https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
  • Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Adept at queries, report writing and presenting findings
  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics