Position: Operations Manager Domain: US, Healthcare Job Description- Roles & Responsibility You will be responsible for handling multiple processes and LOBs. Duties may include, taking part in planning, organizing and directing the work of leads or others, strategize and drive leads to execute procedures on work received, to estimate time on new jobs received, to check accuracy/quality of classification done, to ensure records are maintained accurately, and to ensure utilization (or related metrics) of team is high. As an operations manager, you would be responsible for managing a team of associates and would have Leads reporting into you. Work with various teams to formulate strategy, seek automation opportunities and leverage technologies. Work with internal teams to develop creative and best-in-class compliance business processes that can scale up.Leverage data to continuously improve. Link all the programs to business metrics and build solutions keeping that in mind. Scale-up team by proper budgeting and co-owning the budget. Attract talent and make right hiring decisions, Onboarding and continuous development of the team and maintain a high delivery bar. Deliver business goals for processes handled. Operational goals for respective business functions measured under Cycle Time/ Productivity/ Quality/ Cost metrics. Mentor and guide lead / Process Expert to manage quality, to improve process efficiency, to minimize variation, and to conceptualize, design & deliver training to the team. Co-owner in the process of budget planning. Directly managed 5 to 6 process leaders, deputy managers and thus indirectly managed at least 200 plus people organization. Possess strong communication and leadership skills Able to work in an ambiguous, dynamic & 'internet-speed' environment with tight deadlines, Have an absolute passion for ensuring a great customer experience Possess exceptional skills in data manipulation and analysisOutstanding attention to detail; Exceptional problem solving & analytical skills Be a self-starter Attention to detail and proven ability to manage multiple, competing for priorities simultaneously Experience in business process improvement Experience & Education Qualification: Existing Experience as a Sr. Operations Manager is a plus. Experience in handling multiple processes and LOBs simultaneously is a plus. Graduation is a must. MBA is a plus. Timings Fixed shift 7:30pm - 4:30am Fixed weekend off. No transportation Looking forward to your response. Regards, Sushmita Gaikwad | HR Executive
Designation: WMS Technical Consultant Job Description: WMS technical Consultant (WMS – Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal & written. Job Responsibilities: Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS Own and resolve all cases for global customers, adhering to defined SLA’s Act as Technical POC for all cases and ensure timely triage and assignment Ability to work in shifts and be flexible with the timings Meet organization and team level goals Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure Interact with internal and external stakeholders and reports to management Identify areas of improvement and scope of automation on routine tasks or activities Help in meeting team level goals and be a team player Improve Customer Satisfaction through departmental metrics ‘MUST HAVE’ SKILLS: Knowledge on IT Infrastructure OS – Windows, Unix Java: core Java, J2EE DB – RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. Web-application: Understanding of 3-tier web application architecture, experiencing in configuration and troubleshooting of web servers (WebLogic / I planet / WebSphere) (Good to have) Cloud Infrastructure – Enterprise, Cloud – Network Setup, 2-3 Tier Architecture, Cloud /Hosting Services, Public Cloud – Azure, AWS etc. Effective written and oral communication “NICE to HAVE” SKILLS: Application Related – WMS /TMS, Basics of SCM applications Architecture, Basics of Integration, Apache /IIS Other – ITIL, Application Support, Customer Management, problem solving skills, MuleSoft, Salesforce Exposure to ITIL, Salesforce, Remedy, JIRA and other ticketing tools Education: BS/MS level Degree/Professional qualification preferred
GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Key Repsonsibilities:- Evaluate the submitted work by users for different gigs Contribute operations information and recommendations to strategic plans and reviews Prepare and complete action plans,implementing productivity, quality and customer-service standards Maintain Daily supply chain of resources and communicate with Business Analyst Team for better functioning
GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Responsibilities;- Improve operational systems, processes and best practices that guarantee organizational well-being- Contribute towards the achievement of company’s strategic and operational objectives- Cater to clients’ or personnel’s concerns- Leading a team and completing Operations targets- Completing client Requirements and managing the implementation, tracking and measurement of Operations campaigns
Reports To: COO Job Overview: Senior Operations Manager holds responsibility for timely and effective delivery of client projects. Responsibilities and Duties: Strategise end to end execution of gigs from customers Overlook recruitment, training and execution of gigs Lead the team for timely and effective completion of gig Qualifications: Pursuing MBA Strong Leadership Skills Effective Communication Skills Ability to Analyse & Strategise
About LINC EducationLINC Education (www.linceducation.com), based in Singapore, is a global pioneer in providing high-touch, high-quality educator-led support services to universities around the world. Its specialist services are highly sought after by university managements and faculty to retain and grow their online student enrolments. LINC’s services are customized for each university, and delivered using a cutting-edge technology platform (LINCtrac) to provide a superior and effective learning experience to students.LINC is managed by education sector professionals with more than 30 years of combined experience and overseen by an advisory board of the best academic professionals in the world. Dr. M Rammohan Rao (ex-Dean, Indian School of Business and ex-Director, IIM Bangalore) and Deepak Chandra (Secretary – Education, Rajiv Gandhi Foundation and ex-Deputy Dean, Indian School of Business) are members of the LINC Board of Advisors.Position SummaryAs an experienced Business Faculty Member (LINC Fellow), the candidate will serve students in Masters-level programs studying at premier Australian universities. LINC Fellows will be the single point-of-contact for the unit-in-charge for student academic matters. The role will be part time (15-20 hours per week) with scheduled weekend availability. LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time. LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students. Candidate will have flexibility to work from location of his/her convenience. What’s on offer?The role offers a competitive remuneration between INR 30,000-50,000 per month (based on committed weekly time, batch size and experience level of the LINC Fellow) when actively engaged, plus performance-based incentives.The position is based out of Mumbai, Pune, NCR and Bangalore.The professional benefits include: Interacting with high-quality global university faculty Working with a diverse range of international students Developing deeper subject understanding Gaining richer academic exposure Improving interpersonal and cross-cultural skills Desired candidate profile: PG/Doctoral degree with distinction or first-class from a top university in India 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST). Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture Proficient in English language Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided) Job Type: Part-timeSalary: ₹30,000.00 to ₹50,000.00 /month
Onboard Technical Writers and Copywriters. Oversee editorial processes Come up with processes and build a steady flow of content creators Proper accounting to be practised. Cost needs to be optimised towards writer pay. Work towards — Higher content quality & Faster delivery times Delegating projects to Writers, while having the track of all the progress and deadline. Coordinating with Content Managers.