Corporate Relationship Manager

What you'll do?

• This is a hands-on leadership role. As the design lead, we expect you to take the lead design role on key projects as well as delegating and managing the entire design team.
• Provide guidance and support for a team of 5-6+ designers. Direct and inspire teams to create consistent and cohesive design work across a diverse range of clients.
• You'll lead and earn the trust of clients at all levels by displaying credibility in your professional capacity, an unbiased perspective and unique take on their business challenges, a passion for their brand and their customers, and an uncompromising commitment to their success.
• Demonstrate fearlessness in the face of the unknown and a desire to bring order to the world through design inquiry. While working on several projects, you’ll also conceptualize and collaborate with internal teams on marketing ideas and experiences.
• Your expertise in design will help lead clients, team members and peers to think about ways that solve business challenges while meeting brand and customer needs.

What you have:

• Experience | 5-10 years of experience in an agency or design studio,
• Body of Work | Portfolio featuring a wide range of creative work that displays mastery of your skills, ideas and execution. Expertise in the formal elements of visual design, including typography, colour, layout, balance, proportion, rhythm, emphasis, and unity.
• Proficiency in Adobe Creative Cloud and MS Office. UI/UX experience is a bonus.
• Proven design-led conceptual and campaign experience; demonstrated success working on integrated campaigns that include digital, social, and/or emerging media.
• Experience working across multiple parallel work streams and within a flexible and agile environment.
• Ability to assess work, delegate tasks, hire resources and manage the team output effectively.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

Requirements

Must have 1.5 years of experience in front end development in an internet startup

Deep knowledge of Angular practices and commonly used modules based on extensive work experience

Proficiency with javascript and html5

Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30 fps at all times

Thorough understanding of the responsibility of the platform, database, API, caching layer, proxies and other web services used in the system

Creating custom general use modules and components which extend the elements and modules of core Angular

Ability to understand business requirements and translate them in to technical requirements

Roles and responsibilities

Delivering a complete front end application

Ensuring high performance on mobile and desktop

Writing tested, idiomatic and documented Javascript, HTML, CSS

Co-ordinating the workflow between graphic designer, HTML coder and yourself

Cooperating with the back end developer in the process of building restful API

Communicating with external webservices

Ensure high quality graphic standards and high consistency

Stay up to date on emerging technologies

Write functional requirement documents and guides

Must have skills (Angular 6, CSS, HTML, Javascript (ES5 and ES6), rest ful API, Product company / startup experience)

Job Location: Hyderabad/Bangalore/ Chennai/Pune/Nagpur

Notice period: Immediate - 15 days

1.      Python Developer with Snowflake

Job Description :

1. 5.5+ years of Strong Python Development Experience with Snowflake.
2. Strong hands of experience with SQL ability to write complex queries.
3. Strong understanding of how to connect to Snowflake using Python, should be able to handle any type of files
4.  Development of Data Analysis, Data Processing engines using Python
5. Good Experience in Data Transformation using Python. 
6.  Experience in Snowflake data load using Python.
7.  Experience in creating user-defined functions in Snowflake.
8.  Snowsql implementation.
9.  Knowledge of query performance tuning will be added advantage.
10. Good understanding of Datawarehouse (DWH) concepts.
11.  Interpret/analyze business requirements & functional specification
12.  Good to have DBT, FiveTran, and AWS Knowledge.

JD:

Cloud Technical

Total Exp 4-9  Yrs

Cloud Technical
Need minimum4+ years of experience person in Oracle apps and 2+ year in cloud
Modules - AP PO GL FA
Expertise in BI reports/OTBI/FBDI/Personalization,
Excellent in SQL and PL/SQL

Duties and responsibilities:

• Design and defining architecture of complex web applications and microservices.
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems

Requirements and Qualifications:

• Previous working experience as a MEAN Stack Developer for 3 years
• BSc/B.tech degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN stack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies like AWS or google cloud is also a plus
• Creating secure RESTful-based web services in Node js and Express and MongoDB.
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git)

Security Monitoring and Operations (SIEM)
Security Solutions design and deployment
IDAM - Identity and Access Management Experience
Network Monitoring and Management Experience
VAPT - Vulnerability Assessment and Penetration Assessment
Experience on DLP and Endpoint Security
Knowledge on Encryption 
Experience in performing Maturity Assessment for identifying the security gaps and recommending measures to fix the gaps
Experience in Audit controls and applying security measures (ISO, PCI etc..)
Knowledge in automation and scripting