Job Title: ServiceNow Developer / Senior ServiceNow Consultant
Experience Required
6+ Years
Job Description
We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.
Requirements
- 6+ years of experience working on the ServiceNow platform.
- Strong hands-on experience in ServiceNow development, configuration, and administration.
- Experience in one or more ServiceNow modules:
- ITSM (IT Service Management)
- CSM (Customer Service Management)
- HRSD (HR Service Delivery)
- ITOM (IT Operations Management)
- HAM (Hardware Asset Management)
- CMDB (Configuration Management Database)
- SPM (Strategic Portfolio Management)
- GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
- Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
- Strong understanding of ServiceNow platform architecture and best practices.
- Experience in designing scalable and maintainable ServiceNow solutions.
- Knowledge of REST/SOAP APIs and third-party integrations.
- Experience in Agile delivery methodologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in any module.
- ServiceNow Certified Application Developer (CAD).
- Experience with multiple ServiceNow module implementations.
- Exposure to cloud technologies and enterprise IT environments.
Responsibilities
- Gather and analyze business requirements and translate them into ServiceNow solutions.
- Design, develop, configure, and customize ServiceNow applications and modules.
- Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
- Support end-to-end implementation, testing, UAT, deployment, and production support activities.
- Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
- Perform root cause analysis and resolve complex technical issues.
- Ensure adherence to ServiceNow development standards and best practices.
- Participate in code reviews, design reviews, and solution discussions.
- Create technical documentation, knowledge articles, and support documents.
- Mentor junior team members and contribute to continuous process improvements.
- Support platform upgrades, enhancements, and new feature implementations.
Good-to-Have Module-Specific Experience
- ITSM: Incident, Problem, Change, Request, Knowledge Management
- CSM: Case Management, Customer Portals, Service Operations
- HRSD: Employee Center, HR Case Management, Lifecycle Events
- ITOM: Discovery, Service Mapping, Event Management, Cloud Management
- HAM: Asset Lifecycle Management, Procurement, Inventory Management
- CMDB: Data Modeling, CI Management, Data Governance
- SPM: Demand, Project, Portfolio, Resource Management
- GRC/IRM: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management
Shubham Vishwakarma
Full Stack Developer - Averlon
About Leinex
About
Leinex, was formally initiated in the year 2012 with the core business focus on IT recruitments in niche technological areas. With expertise in technology hiring at mid-level and leadership positions, Leinex has successfully supported various IT products/services, telecom, consulting organizations, and start-ups. We have demonstrated our ability to deliver on both volume and niche hiring mandates, covering a wide range of technical skills.
Throughout the journey, Leinex has remained dedicated to the fundamental principles of 100% customer satisfaction, surpassing expectations in service delivery, and fostering lasting partnerships with clients. We understand the importance of staying responsive to the demands of a dynamic market and constantly review, evaluate, and update our processes accordingly. The name "Leinex" reflects our commitment to service excellence, encapsulating our approach to learn, innovate, and excel in all aspects of our operations.
Our services
• Recruitment
• Payroll
• Compensation Benchmarking
• Training Solutions
Company social profiles
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon