Infra Delivery Lead

Job Title : Security Delivery Lead

Experience : 8+ Years

Location : Gurugram Sector 59

Working Mode : Hybrid (2 Days WFO)

Domain : IT Infrastructure & Security Operations

Job Overview :

We are looking for an experienced Security Delivery Lead to manage end-to-end 24x7 L1 / L2 Security Operations for a large enterprise client. The candidate will be responsible for managing multiple security towers, client relationships, service delivery, SLAs, escalations, commercial governance, and team management.

Mandatory skills :

Security Service Delivery, SecOps, MSP, 24x7 Operations, Network Security, IDAM, DLP, Endpoint Security, Zscaler, Palo Alto, Entra ID, CyberArk, CrowdStrike, ServiceNow, SLA Management, MIM, RCA, Client Management, Contract Management.

Key Responsibilities :

• Manage end-to-end 24x7 L1 / L2 Security Operations across Network Security, IDAM, Endpoint / Malware Security, DLP, and SecOps Command Center.
• Act as the primary point of contact for client stakeholders and senior management.
• Manage SLAs, KPIs, service reviews, operational reports, and governance meetings.
• Handle P1 / P2 incidents, Major Incident Management (MIM), escalations, and RCA.
• Manage team capacity, shift rosters, resource planning, and performance of 20+ engineers.
• Handle monthly invoicing, SOW, contractual obligations, change requests, and service credits.
• Ensure security compliance, audit readiness, and continuous service improvement.
• Drive automation, process optimization, and reduction of recurring incidents.

Required Skills :

• Strong experience in Security Operations and Infrastructure Managed Services (MSP).
• Experience managing multiple security towers in a 24x7 environment.
• Good understanding of Network Security, IDAM, DLP, Endpoint Security, and Email Security.
• Working knowledge of Zscaler, Palo Alto, Microsoft Defender, CrowdStrike, Entra ID, CyberArk, and Microsoft Purview.
• Strong expertise in ServiceNow, SLA / KPI management, MIM, RCA, and ITIL processes.
• Experience in client management, commercial governance, invoicing, and contract reviews.
• Excellent communication and stakeholder management skills.

Experience Requirements :

• 8+ years of overall IT / Security Operations experience.
• 5+ years of Security Service Delivery / Leadership experience in an MSP environment.
• Must have managed 24x7 security operations and teams of 20+ engineers.
• Experience handling global enterprise clients and senior-level escalations.

Preferred Certifications :

• CISSP / CISM
• ITIL 4 Foundation
• Microsoft SC-100 / SC-200
• Zscaler or Palo Alto certifications

Certifications are preferred, not mandatory.

We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.

Responsibilities:

• Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
• Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
• Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
• Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
• Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
• Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
• Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
• Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
• Prepare daily, weekly, and monthly infrastructure health and SLA reports.
• Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
• Identify recurring alerts and false positives to improve monitoring efficiency.
• Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.

Required Skills:

• 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
• Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
• Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
• Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
• Experience in team coordination, workload management, and mentoring L1 engineers.
• Basic AWS or Azure monitoring knowledge.
• Familiarity with PowerShell or Linux commands for troubleshooting.
• Good communication, reporting, documentation, and stakeholder management skills.

Job Description

Role: Lead Infrastructure Engineer

Job Summary –

We are looking for a self-driven and technically strong IT Infrastructure Lead with 5+ years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.

Years of experience needed is 5 to 8 years

Technical Skills:

• Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
• Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
• Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
• Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
• Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
• Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
• Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
• Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
• Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
• Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
• Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
• Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.

Management Skills:

• Experience in IT infrastructure monitoring or L1/NOC operations.
• Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
• Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
• Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
• Ability to manage team workload, guide engineers, and support critical incidents.
• ITIL process knowledge.
• Basic Azure or AWS monitoring knowledge.
• Experience in creating SOPs, runbooks, and operational dashboards.
• Basic PowerShell or Linux command knowledge for troubleshooting.

Certifications Needed:

• Microsoft Certified: Azure Administrator Associate, AZ-104
• AWS Certified SysOps Administrator, Associate
• ITIL Foundation Certification
• Cisco Certified Network Associate, CCNA
• Red Hat Certified System Administrator, RHCSA8.

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

GEMBA CONCEPTS · TECHNOLOGY DIVISION

 · JOB DESCRIPTION

Technical Delivery Manager – Services LOCATION Bengaluru (Hybrid) ABOUT GEMBA CONCEPTS EXPERIENCE 5–8 years REPORTS TO Chief Technology Officer TYPE Full-time Gemba Concepts helps manufacturers and enterprises improve how their operations run. Our technology division builds and runs Gemba Connect, a suite of enterprise SaaS products spanning warehouse management, logistics, ERP, and applied AI/ML, deployed across 30+ active client accounts in manufacturing, pharma, FMCG and retail.

ABOUT THE ROLE

We're looking for a technical leader to own Gemba's services business end to end: delivery, people, commercials and reporting. You'll run every client implementation and custom development engagement, build and manage the team that delivers them, and be the single point of accountability to clients and leadership for how services perform. You've written production Java code, can read a Spring Boot service and a SQL execution plan, and have since hired, reviewed and led delivery teams. The product roadmap stays with product leadership; everything we deliver to clients runs through you.

WHAT YOU'LL OWN Services business ownership

• Own the health of the services portfolio: delivery, client satisfaction, billing milestones and account growth.

• Run post-sale SOW execution. Ensure milestones are hit and billed on time, and follow up with finance and clients on receivables.

• Grow accounts by converting change requests and enhancements into scoped, priced, billable work.

• Track effort, utilisation and margin by account; act when an engagement turns unprofitable. Delivery

• Run multiple concurrent client implementations, owning scope, timeline, cost and quality.

• Plan and run sprints with Tech Leads: grooming, estimation, capacity planning, reviews and retros.

• Own go-lives (UAT, cutover, data migration, hypercare) and post-go-live support SLAs.

• Maintain RAID logs and delivery dashboards; flag risk early, with a proposed fix. Requirements and change control

• Be the single intake point between consulting teams, clients and engineering; convert requirements into user stories with testable acceptance criteria.

• Baseline scope and run a formal change-request process. Every change is priced in effort, cost and date before it's accepted.

• Make sure what's agreed is documented before it's built. People and hiring • Plan services headcount against the delivery pipeline and run hiring end to end (role definition, interviews, closing) at a high bar.

• Run goal-setting, regular 1:1s and performance reviews for the services team; give input on promotions, compensation and performance plans.

• Grow Tech Leads and senior engineers into people who can own accounts independently.

• Own team retention and morale. Know who's at risk before they resign. Gemba Concepts · Technology Division Page 1GEMBA CONCEPTS · TECHNICAL DELIVERY MANAGER – SERVICES Reporting

• Publish monthly services MIS to leadership: revenue billed, collections, on-time delivery, SLA adherence, utilisation, hiring and attrition.

• Contribute the services section to quarterly board reporting.

• Run monthly or quarterly business reviews with key client stakeholders. Technical oversight

• Work with Tech Leads on design reviews, integrations (ERP, WMS, third-party systems) and non-functional requirements.

• Lead incident triage and root-cause reviews on client escalations; track corrective actions to closure.

• Coordinate with DevOps on environments, CI/CD and release windows.

• Uphold security and compliance controls (e.g., SOC 2) across delivery. Improving how we deliver

• Drive adoption of AI-assisted development and testing tools, and measure whether they actually raise throughput per engineer.

• Tighten estimation accuracy, definition of done and release discipline across the services team. MUST-HAVES

• 5–8 years in software, including 2+ years as a hands-on Java developer and 2+ years in delivery or project management.

• 1+ year leading a team of 5+ directly, including hiring and performance reviews.

• Strong working knowledge of Java and Spring Boot. You can review a PR, understand how a service is structured, and challenge an estimate.

• Solid SQL: schema design, writing and debugging queries, and understanding of indexing, transactions and production issues such as slow queries and connection pool exhaustion (SQL Server/Azure SQL, PostgreSQL or MySQL).

• Hands-on exposure to cloud platforms (Azure preferred, AWS/GCP acceptable).

• Working experience with the commercial side of client engagements: SOWs, milestone billing and change orders. Margin tracking is a plus.

• Track record of delivering enterprise B2B software to external clients across multiple parallel engagements.

• Proficiency with Jira or Azure DevOps, Confluence and Git-based workflows.

• Clear communication. You can present to a client CXO, write a board-ready MIS, and give an engineer hard feedback. GOOD TO HAVE

• Domain experience in manufacturing, supply chain, warehousing, logistics or ERP.

• Background in an IT services firm or the services arm of a product company.

• Familiarity with microservices, REST API design and message queues.

• Experience delivering AI/ML features.

• Exposure to SOC 2 or ISO 27001 audits.

• Certifications (PMP, CSM, PMI-ACP) are welcome but won't substitute for a delivery and team-building track record. WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 6 MONTHS

• 85%+ of implementations go live on the committed date.

• Billing milestones are invoiced on time, and receivables ageing is visibly down. • Every active account has baselined scope, a live RAID log and a change log.

• Services hiring is on plan, with near-zero regretted attrition.

• Leadership gets a monthly services MIS without having to chase it. WHO YOU'LL WORK WITH The services delivery team (engineers, Tech Leads, BAs, QA), product squads, DevOps, consulting teams, finance and client stakeholders.

WHY JOIN Own a real business line with direct access to leadership. Build the team and operating model your way. Work on enterprise products in active growth, including applied AI.

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time

About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.

Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.

Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.

Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

Job Title : L2 Operations Lead – Identity & Access Management (IDAM)

Experience : 5+ Years

Location : Gurugram Sector 59, Haryana

Work Mode : Hybrid

Support Level : L2 Operations

Domain : Identity & Access Management (IDAM)

Job Summary :

We are looking for an experienced L2 Operations Lead – IDAM to manage and support enterprise Identity and Access Management services. The ideal candidate should have hands-on experience with Azure AD (Microsoft Entra ID), Active Directory, Okta, CyberArk, access provisioning, and ITSM processes.

The role involves handling L1 / L2 escalations, troubleshooting identity and access issues, supporting privileged access management, maintaining operational documentation, participating in incident reviews, and coordinating with L3 engineering and other infrastructure teams to ensure service stability and security.

Mandatory Skills : IDAM, IAM, L2 Operations, Azure AD, Microsoft Entra ID, Active Directory, Okta, CyberArk, PAM, SSO, MFA, Access Provisioning, PowerShell, ServiceNow, Incident Management, ITIL, Identity Governance.

Key Responsibilities :

• Provide L1 / L2 operational support for Identity and Access Management services in an enterprise environment.
• Manage end-to-end incident resolution, from L1 / L1.5 escalation through investigation, resolution, and closure.
• Administer user access provisioning, modification, de-provisioning, and application access requests.
• Troubleshoot Azure AD, Active Directory, Okta, SSO, MFA, authentication, authorization, and access-related issues.
• Support CyberArk operations, privileged access management (PAM), and access control processes.
• Investigate directory service misconfigurations, access failures, and identity-related connectivity or routing issues.
• Maintain accurate ServiceNow tickets with clear investigation details, resolution steps, and closure notes.
• Participate in Major Incident Management (MIM) calls and assess whether incidents meet major incident criteria.
• Support root cause analysis (RCA), problem management, and change management activities.
• Maintain and update standard operating procedures (SOPs), knowledge-base articles, and operational documentation.
• Perform or coordinate backup and restoration of IAM service configurations, as applicable.
• Prepare periodic and on-demand operational reports, analyze incident trends, and present service performance updates.
• Lead or facilitate monthly service review meetings and participate in weekly engineering calls.
• Coordinate with Hosting, Network Security, DLP, Malware Protection, and other infrastructure teams to resolve cross-functional issues.
• Coordinate with relevant vendors for break-fix support and replacement of applicable infrastructure components.
• Support access-request certification and validation activities as part of Tier 0 access operations.
• Identify opportunities to automate repetitive IAM operations using PowerShell and other supported tools.
• Follow security policies, access governance standards, and operational compliance requirements.

Required Technical Skills :

• Identity & Directory Services : Azure AD (Microsoft Entra ID), Active Directory.
• Identity and Access Management : User lifecycle management, access provisioning, de-provisioning, access reviews, and entitlement management.
• SSO & Authentication : Single Sign-On (SSO), Multi-Factor Authentication (MFA), authentication and authorization troubleshooting.
• Privileged Access Management : CyberArk administration and operational support.
• Identity Platform : Okta administration and troubleshooting.
• ITSM : ServiceNow incident, problem, and change management.
• Scripting : PowerShell for troubleshooting, administration, and operational automation.
• Documentation & Reporting : SOPs, knowledge-base management, incident reporting, and trend analysis.

Preferred Tools & Technologies :

• Semperis
• Veza – Identity Security Posture Management (ISPM) and entitlement management
• CrowdStrike
• Microsoft Defender

Experience Requirements :

• 5+ years of relevant experience in Identity & Access Management, identity operations, or directory services administration.
• Hands-on experience in L2 production support and incident management.
• Experience supporting enterprise IAM environments with Azure AD, Active Directory, Okta, and / or CyberArk.
• Understanding of 24x7 operational support, escalation management, and service restoration processes.
• Experience working with ITIL-based incident, problem, and change management processes.
• Ability to coordinate with L3 engineering teams, security teams, infrastructure teams, and external vendors.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Good verbal and written English communication skills.

Preferred Certifications :

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Okta Certified Professional
• CyberArk Defender
• Agile Practitioner Certification

Ideal Candidate Profile :

The ideal candidate is a hands-on IAM operations professional with strong troubleshooting skills, experience handling L2 escalations, and the ability to coordinate operational activities across multiple teams. Candidates with practical experience in directory services, SSO/MFA, privileged access management, access lifecycle operations, and ServiceNow are preferred.

We are looking for a Lead DevOps Engineer with strong hands-on experience in AWS, GCP, CI/CD, Kubernetes, Docker, Terraform, Pulumi and DevSecOps. The candidate will lead DevOps teams, drive technical delivery with client stakeholders, design scalable and secure cloud infrastructure, and establish best practices for automation, deployment, reliability, and cost optimization across cloud environments.

### Key Responsibilities

* Lead and mentor DevOps engineers, drive technical execution, and ensure timely delivery of client requirements.

* Engage with client teams and architects to understand requirements, provide technical guidance, and drive solution design and implementation.

* Design, implement, and optimize CI/CD pipelines, GitOps workflows, and automated release processes.

* Architect and manage cloud infrastructure across AWS and GCP (Azure optional) using Infrastructure as Code.

* Lead containerization and orchestration initiatives using Docker, Kubernetes, and Helm.

* Drive DevSecOps, observability, SRE practices, disaster recovery, and cloud cost optimization.

* Troubleshoot complex production issues, drive root cause analysis, and ensure system reliability, security, and performance.

* Collaborate with Development, QA, Security, Architecture, and client teams to drive engineering standards and continuous improvement.

### Mandatory Skills

* 7-9 years of experience in DevOps, Cloud Engineering, or Platform Engineering, including team leadership and client-facing responsibilities.

* Strong hands-on experience with AWS and GCP, including cloud infrastructure, networking, security, and managed services.

* Expertise in CI/CD tools such as Jenkins, Azure DevOps, GitLab CI/CD, GitHub Actions, or equivalent platforms.

* Strong experience with Docker, Kubernetes, Helm, and managed Kubernetes services such as AKS, EKS, or GKE.

* Hands-on expertise in Terraform and Ansible, with experience in Infrastructure as Code and configuration management.

* Experience with GitOps practices and tools such as Argo CD or Flux.

* Strong understanding of Git, branching strategies, release management, and deployment automation.

* Experience implementing DevSecOps practices, including security scanning, secrets management, and vulnerability management.

* Experience with monitoring, logging, alerting, production troubleshooting, and root cause analysis.

* Proficiency in Linux administration, networking fundamentals, and Bash/Python/PowerShell scripting.

* Proven ability to lead teams, manage priorities, communicate with clients, and drive technical decisions independently.

independently.

### Preferred Skills

* Knowledge of SAST/DAST, SBOM, software supply chain security, and security policy enforcement.

* Experience with observability tools such as Prometheus, Grafana, ELK Stack, Datadog, or Splunk.

* Experience with cloud migrations, hybrid environments, disaster recovery, high availability, and cost optimisation.

* Knowledge of service mesh technologies such as Istio or Consul, and API gateways or application gateways.

* Experience with enterprise cloud security, IAM, network security, and infrastructure

 The Role 

As a **DevOps Engineer** you'll own the infrastructure and delivery backbone that 

keeps our platform running as we grow. You'll build the CI/CD, cloud infrastructure, and 

observability that let a small, fast-moving team ship confidently — and you'll keep our AI and 

data workloads reliable and affordable at scale. 

This is a hands-on role with real ownership: you won't be maintaining someone else's setup, 

you'll be shaping ours. You'll work closely with the backend, AI/ML, and data teams to make 

deployment boring, incidents rare, and scaling a non-event. --- 

What You'll Own 

**CI/CD & developer experience** 

- Build and maintain fast, reliable CI/CD pipelines so engineers ship multiple times a day with 

confidence. - Make the path from commit to production simple, safe, and repeatable, with sensible 

automated testing, rollbacks, and release controls. 

**Cloud infrastructure & IaC** - Own our cloud infrastructure (AWS/GCP) end to end, managed as code (Terraform or 

similar) — no click-ops. - Design for scale and cost-efficiency as store and conversation volumes grow. 

**Containers & orchestration** - Run our services on containers/Kubernetes: deployments, autoscaling, networking, and 

resource management. - Support the specific needs of AI/ML workloads, including GPU-backed inference and batch 

processing for the speech pipeline. 

**Reliability & observability (SRE)** - Own uptime, performance, and incident response — monitoring, logging, tracing, alerting, 

on-call, and blameless postmortems. - Define and defend SLOs; keep the platform dependable as it scales across clients. 

**Data & pipeline infrastructure** - Support the infrastructure behind large-scale, edge-to-cloud data movement and 

processing (audio ingestion, ASR/AI pipelines, analytics). - Keep data workloads reliable, performant, and cost-aware. 

**Security & compliance** - Bake security into the platform: secrets management, IAM/least-privilege, encryption in 

transit and at rest, network hardening, and vulnerability management. - Support compliance readiness (including India's DPDP Act and enterprise-client security 

requirements) for a product that handles sensitive customer conversations. 

**Cost & scale** - Own cloud cost visibility and optimization; make scaling decisions that balance reliability 

and spend. --- 

What You'll Bring - 6+ years in DevOps, SRE, platform, or infrastructure engineering, running production 

systems at meaningful scale. - Strong hands-on experience with a major cloud provider (**AWS or Azure or GCP**) and 

Infrastructure-as-Code (**Terraform** or equivalent). - Solid experience with **containers and Kubernetes** in production. - Experience building and owning **CI/CD** pipelines (e.g. GitHub Actions, GitLab CI, 

Jenkins, Argo, or similar). 

- Comfort with a scripting/automation language (Python, Go, or Bash) and a strong 

automation-first mindset. - Real experience with **observability** (Prometheus/Grafana, ELK, Datadog, 

OpenTelemetry, or similar) and running incident response / on-call. - A security-conscious approach — secrets, IAM, encryption, and least-privilege as defaults. - Startup temperament: ownership, pragmatism, and a bias to automate and ship. - Based in or willing to relocate to Bangalore, and up for an onsite/hybrid, in-person team. 

Bonus Points - Experience running **ML/AI or GPU workloads** in production (inference serving, batch 

pipelines, model deployment). - Experience with data-intensive infrastructure — streaming/queues (Kafka, SQS), data 

pipelines, or large object/audio storage. - Exposure to **edge devices / IoT fleets**, OTA updates, or high-volume device-to-cloud 

ingestion. - Experience with compliance/security frameworks (SOC 2, ISO 27001, DPDP). - FinOps / cloud cost-optimization experience. - Early-stage startup experience. --- 

Why Join - Own infrastructure that's already live with leading retail brands and growing fast — real 

scale, real impact. - Work across genuinely interesting workloads: speech AI, GPU inference, large-scale data, 

and edge-to-cloud ingestion. - Small team, high ownership, direct line to engineering leadership — your decisions ship. - Build the platform foundation of a category-defining product from an

Role Overview:

Virtana is seeking a Senior Manager, Global DevOps Engineering to lead the global team, platforms, and infrastructure that enable rapid, reliable product delivery. This leader will own DevOps strategy and execution across SaaS (GCP heavy, with presence in AWS and Azure) & on-premises Infrastructure, CI/CD, automation, reliability, security, and developer productivity, while aligning distributed teams and cross-functional stakeholders around measurable business outcomes.

Key Accountabilities:

• Strategy and Execution: Set the global DevOps roadmap and operating model, aligned with product, engineering, and business priorities.
• Global Leadership: Build, lead, and develop a high-performing team across geographies, with clear accountability and consistent engineering practices.
• Cloud and Platform Ownership: Own the architecture, reliability, security, scalability, and cost efficiency of global GCP and hybrid infrastructure.
• Software Delivery: Advance secure, standardized CI/CD, Infrastructure as Code, automation, and self-service capabilities to accelerate delivery and improve quality.
• Operational Excellence: Establish SLOs, observability, incident response, disaster recovery, governance and metrics for critical platforms. Own the global on-call program and serve as the escalation point for major incidents from SaaS Infra/DevOps side.
• Executive Partnership: Align stakeholders on priorities, investments, dependencies, and risk; communicate outcomes and tradeoffs to senior leadership.

Required Qualifications:  

• 15+ years in software engineering, infrastructure, cloud operations, or DevOps, including 5+ years leading senior or management-level teams.
• Proven success in leading global teams across geographies, cultures, and time zones.
• Deep expertise in GCP architecture, security, networking, reliability, and cost governance.
• Demonstrated ownership of enterprise CI/CD, build and release automation, and modern software delivery practices.
• Strong experience with Terraform or equivalent Infrastructure as Code, Kubernetes, containers, observability, SRE, and disaster recovery.
• Track record operating secure, resilient global infrastructure for fast-paced development and release environments.
• Daily hands-on use of AI tools (e.g., Claude) for IaC, CI/CD pipelines and incident response, with a record of driving AI adoption that improves delivery speed and quality.
• Executive-level communication and stakeholder leadership, with the ability to align priorities, resolve tradeoffs, and develop strong leaders.