ServiceNow Business Analyst – IRM/GRC

Implementation & Configuration:

• Configure and customize the ServiceNow GRC modules, including Policy and Compliance Management, Risk Management, and Audit Management.

• Develop and manage GRC workflows, including automated processes for risk assessments, policy management, and audit management.

System Administration:

• Administer and maintain the ServiceNow GRC platform, ensuring it operates smoothly and effectively.

• Perform regular system updates, patches, and upgrades as needed.

Integration & Optimization:

• Integrate ServiceNow GRC with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems to enhance data flow and operational efficiency.

• Optimize the use of ServiceNow GRC to improve risk management processes and compliance tracking.

User Support & Training:

• Provide support to end-users, addressing issues, and answering queries related to ServiceNow GRC.

• Develop and deliver training materials and sessions to ensure users are proficient in utilizing the GRC platform.

Reporting & Analytics:

• Create and manage reports and dashboards to provide insights into GRC activities and performance.

• Analyse data to identify trends, potential risks, and areas for improvement.

• Ensure that the ServiceNow GRC application adheres to industry standards and best practices for governance, risk management, and compliance.

• Stay up-to-date with changes in regulations and compliance requirements that may impact the GRC processes.

To proceed further with your candidature, kindly fill out your details using the following application link:

https://forms.office.com/r/BHLcNbgtzJ

• 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects
• 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod
• Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes
• Experience configuring notifications and inbound email actions, including email-actionable approvals
• Experience with ACL configuration and understanding of role-based access design
• Experience with SLA definitions and task-based SLA behavior
• Experience with Service Catalog record producers and Employee Center / Service Portal configuration
• Proficiency with update set management and promotion across development, test, and production instances
• ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

Job Summary

We are looking for an experienced GRC Technology & Transformation Lead to drive the delivery, implementation, and transformation of enterprise Governance, Risk, and Compliance (GRC) technology solutions. The role will partner with Risk, Compliance, Audit, and Technology stakeholders to modernize risk management processes through platform implementations, workflow automation, analytics, and AI-enabled solutions.

The ideal candidate will have a strong understanding of enterprise GRC frameworks, operational risk processes, and risk technology platforms, along with proven experience in technology delivery, stakeholder management, and large-scale transformation programmes.

Key Responsibilities

• Lead end-to-end delivery and transformation of enterprise GRC technology solutions supporting RCSA, Third-Party Risk Management (TPRM), Operational Risk, Controls, Compliance, and Corporate Risk functions.
• Drive implementation, configuration, enhancement, and optimization of enterprise risk technology platforms such as RSA Archer, ServiceNow GRC/IRM/TPRM, or equivalent platforms.
• Collaborate with Risk, Compliance, Internal Audit, and business stakeholders to understand requirements and translate them into scalable technology solutions.
• Define and execute technology roadmaps, platform strategies, and transformation initiatives aligned with enterprise risk and governance objectives.
• Lead workflow automation and process digitization initiatives to improve risk assessments, control monitoring, issue management, compliance tracking, and reporting.
• Identify opportunities to leverage AI/GenAI, analytics, and data-driven solutions to enhance risk management processes and operational efficiency.
• Oversee programme planning, delivery governance, resource management, risk mitigation, and continuous platform improvement.
• Manage global delivery teams and coordinate with business stakeholders, technology teams, system integrators, and external vendors.
• Establish delivery standards, performance metrics, governance mechanisms, and reporting frameworks to track programme outcomes.
• Ensure solutions align with enterprise architecture, information security, regulatory requirements, and internal governance standards.

Required Skills & Experience

• 12+ years of experience in technology delivery, enterprise GRC solutions, risk technology, or large-scale technology transformation.
• Strong understanding of Enterprise GRC, Operational Risk, RCSA, TPRM, controls management, compliance, and corporate risk processes.
• Experience with one or more enterprise risk technology platforms, such as:
• RSA Archer
• ServiceNow GRC / Integrated Risk Management (IRM) / TPRM
• Other enterprise GRC and risk management platforms
• Proven experience leading end-to-end technology implementations, platform enhancements, and transformation programmes.
• Strong understanding of workflow automation, process optimization, data management, analytics, and management reporting.
• Exposure to AI/GenAI-enabled solutions and automation initiatives is desirable.
• Excellent stakeholder management skills, with the ability to engage senior leaders across Risk, Compliance, Audit, and Technology.
• Experience managing cross-functional and global delivery teams, programme governance, and vendor relationships.
• Strong communication, problem-solving, strategic planning, and decision-making skills.

Preferred Qualifications

• Experience in banking, financial services, insurance, or other regulated industries.
• Exposure to regulatory risk management, audit management, controls testing, issue management, and enterprise risk reporting.
• Experience in GRC platform integration, data migration, reporting, and enterprise application modernization.
• Relevant certifications in RSA Archer, ServiceNow IRM/GRC, project/programme management, or risk management are an advantage.

Key Competencies

• Enterprise GRC Technology Strategy
• Technology Delivery & Programme Leadership
• Risk Platform Implementation and Optimization
• Stakeholder & Vendor Management
• Process Automation and Digital Transformation
• AI/GenAI and Analytics Enablement
• Global Team Leadership
• Governance, Controls and Continuous Improvement

ServiceNow USEM Technical Consultant -(Offshore) Contract Role

· Location- Remote

· Contract- 6 months

Job Description

Position Description:  

The ServiceNow USEM (SecOps) Technical Consultant (Security Operations) is responsible to lead the design, development, and implementation of security operations (SecOps) solutions on the ServiceNow platform. This role is responsible for integrating security workflows, enhancing automation, and optimizing security response processes to ensure robust cybersecurity operations. 

Primary Responsibilities: 

Design, configure, and implement ServiceNow GRC/IRM modules, focusing on Policy, Compliance, and Risk Management frameworks. Develop custom solutions utilizing Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.

Configure Service Portal/Employee Center components, Service Catalog record producers, notifications, inbound email actions, and email-actionable approvals.

Manage Access Control Lists (ACLs) and role-based access designs alongside SLA definitions and task-based SLA behaviors.

Handle update set management and oversee code promotion across development, test, and production instances.

Requirements

Qualifications: 

· 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects

· 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod

· Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes

· Experience configuring notifications and inbound email actions, including email-actionable approvals

· Experience with ACL configuration and understanding of role-based access design

· Experience with SLA definitions and task-based SLA behavior

· Experience with Service Catalog record producers and Employee Center / Service Portal configuration

· Proficiency with update set management and promotion across development, test, and production instances

· ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

· Work Experience: 5+ years

· Industry: Technology

Hiring for Senior GRC Application Developer

Exp : 7 - 12 yrs

Edu : Be/B.Tech

Permanent Remote

Shift Timing : 6 pm - 3pm

Skils :

Must-have :

Development experience on at least two of:

ServiceNow, LogicGate Risk Cloud, RSA Archer, AuditBoard, OneTrust, Vanta, Drata, Secureframe.

Strong backend skills,: preferably PHP / Laravel, with MySQL.

API integration: REST, JSON, OAuth2, SAML, webhooks.

At least one AI / LLM feature shipped to production.

AWS basics, Git and agile delivery.

• 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.
• Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.
• Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications, UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.

Position: Service Now Developer( Third party risk Management TPRM/GRC)

Experience: 5 to 9 Years

Location: Gurugram

Work Mode: Hybrid( 2-3 Days)

Notice Period: Serving/Immediate (November Joiners)

Job Description – ServiceNow Developer (TPRM)

We are seeking an experienced ServiceNow Developer with strong TPRM (Third-Party Risk Management) experience to design, develop, enhance and support ServiceNow solutions.

The candidate will be responsible for developing and supporting TPRM-related workflows and the TCRM Challenge Tracker scoped application, along with ITSM processes and enterprise integrations.

Key Responsibilities:

• Develop, configure and enhance ServiceNow TPRM workflows covering third-party assessments, due diligence, risk reviews, approvals and closure activities.
• Support and enhance the TCRM Challenge Tracker scoped application.
• Develop ServiceNow components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Flow Designer workflows.
• Build and support REST/SOAP integrations and enterprise system interfaces.
• Configure ACLs, roles, groups and security controls to ensure platform compliance.
• Troubleshoot issues, perform root cause analysis and provide production support.
• Collaborate with business stakeholders, architects, BSAs and testing teams to deliver scalable solutions.
• Support agile delivery, testing, deployments and technical documentation.

Required Skills:

• 4–8 years of hands-on ServiceNow development and administration experience.
• Strong JavaScript and ServiceNow scripting skills.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Workflows, ACLs and Service Catalog.
• Strong understanding and experience of TPRM processes and workflows.
• Experience with REST/SOAP integrations, JSON and XML.
• Knowledge of ITSM, ITIL, Agile/Scrum and ServiceNow platform architecture.
• Strong troubleshooting, communication and stakeholder management skills.

Preferred Skills:

• ServiceNow CSA/CAD certification.
• Experience with ServiceNow GRC/IRM, TPRM and custom scoped applications.
• Experience supporting TCRM Challenge Tracker or similar risk management applications.

ServiceNow TPRM Sr.Solution Engineer (Offshore)

· Location- Remote

· Contract- 6 months

· Budget- 1.50 lpm

Job Description

Position Description: 

Templar Shield is seeking a highly skilled ServiceNow TPRM Sr. Solution Engineer to provide advisory and technical leadership for the design, optimization, implementation, and sustainment of ServiceNow Third-Party Risk Management solutions. This role translates business needs into practical platform capabilities, prioritizes out-of-box functionality, and delivers solutions aligned with Templar Shield and ServiceNow best practices. 

 ​

Requirements

Primary Objectives:

· Provide advisory support and implementation best practices for ServiceNow Third-Party Risk Management.

· Assess and optimize existing ServiceNow TPRM implementations, including processes, workflows, configurations, and operating practices.

· Review and refine third-party risk tiering, Inherent Risk Questionnaires (IRQ), Vendor Risk Assessments (VRA), and scoring methodologies to improve consistency and alignment with business needs.

· Define and recommend solution options for formally tracking risk mitigation activities in ServiceNow, considering applicable licensing constraints and other business, technical, and operational factors.

· Support the creation, review, and refinement of ServiceNow user stories, acceptance criteria, process designs, test plans, and implementation documentation using Agile/Scrum methods.

· Provide advisory and subject matter expert support for client-led development, testing, validation, defect management, user acceptance testing, rollout planning, and rollout execution.

· Prepare and support project-related documentation, solution demonstrations, and stakeholder presentations.

· Provide post-rollout hypercare, troubleshooting, and knowledge transfer for the TPRM solution in accordance with the applicable project plan or other written agreement.  

· Provide knowledge transfer and advisory support to client personnel for ongoing operation, administration, and sustainment of the TPRM program following project completion.  

· Design, configure, implement, and support TPRM workflows, assessments, notifications, reporting, dashboards, portals, integrations, approval paths, exceptions, and ongoing monitoring.  

· Develop and maintain integrations between ServiceNow TPRM and third-party tools using APIs and web services, including JSON, SOAP, and XML.  

· Create and maintain solution design specifications, configuration records, deployment notes, troubleshooting guidance, and technical knowledge articles. 

· Provide technical guidance and TPRM best practices to client teams; train and mentor junior consultants and administrators.  

· Collaborate effectively with distributed teams and manage assigned work in alignment with client expectations and delivery standards.

Qualifications: 

Core Experience:

· 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.

· Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.

· Demonstrated ability to lead technical workstreams, facilitate client discussions, solve complex problems, and exercise independent judgment in a customer-focused consulting environment.

· Excellent written and verbal communication, analytical, documentation, troubleshooting, and teamwork skills.

Technical Skills:

· Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications, UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.

· Proficiency in ServiceNow scripting and development, including JavaScript, Glide API, web services, and application configuration; experience with HTML and CSS. Familiarity with React, AngularJS, or Java is beneficial.

· Ability to design TPRM data models, workflow automation, integrations, security roles, reports, and client-specific configurations while maintaining platform upgradeability.

· Knowledge of third-party risk assessment, compliance, control testing, issue management, remediation, internal audit, and continuous monitoring methodologies.

· Knowledge of common security and compliance frameworks, such as NIST SP 800-53, NIST SP 800-171, NIST CSF, ISO 27000 series, PCI DSS, CIS, and NERC CIP. Knowledge of ServiceNow Performance Analytics, ITSM, or ITOM is a plus.

Certifications:

· ServiceNow Certified System Administrator required. ServiceNow Certified Implementation Specialist in TPRM preferred.

Job Description:

We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.

Key Responsibilities:

• Manage and track change requests using ServiceNow.
• Follow ITIL Change Management processes and procedures.
• Coordinate Change Advisory Board (CAB) meetings and approvals.
• Assess change risks, impacts, and implementation plans.
• Monitor change implementation and ensure proper documentation.
• Ensure compliance with change policies and procedures.
• Coordinate with relevant teams for change scheduling and implementation.