ServiceNow Business Analyst – IRM/GRC

Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency

Review Criteria

1. Must have 8–10 years of QA experience in B2B SaaS.

2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).

3. Must have strong hands-on manual testing experience (UI/UX + API testing).

4. Must be able to set up QA processes from scratch for SaaS products.

5. Must be proficient in test planning, writing test cases, and managing full QA cycles.

6. Must have strong knowledge of regression, smoke, and sanity testing.

7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.

Profile Overview:

We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.

Roles & Responsibilities:

1) Quality Strategy & Process Setup

• Create and follow the best QA practices for our hospitality SaaS products.
• Set up manual and automation testing systems from the ground up.
• Manage the full QA process — from understanding requirements to testing and final sign-off before release.

2) Team Leadership & Management

• Lead and support the QA team members in their day-to-day work.
• Organize training to help the team improve their skills.
• Manage team workload and assign tasks effectively across different projects.

3) Testing & Execution

• Read product and technical documents to plan testing.
• Write detailed test plans, test cases, and checklists.
• Manage all testing stages including regression, smoke, and sanity tests.
• Verify fixes and issues after updates go live.

4) Tool & Workflow Management (ClickUp)

• Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
• Define rules for bug severity and manage the bug tracking process.

5) Automation (Optional but Preferred)

• Automate repetitive tests like regression or smoke tests.
• Use tools such as Selenium, Cypress, or Playwright if possible.

6) Cross-Team Collaboration

• Work closely with Product Managers, Developers, and Support teams.
• Be the final checkpoint for product quality before release.

7) Reporting & Metrics

• Track QA performance — number of bugs, test coverage, and more.
• Share regular updates and reports with leadership.

Key Skills Needed:

• Experience leading QA teams and setting up QA processes.
• Strong knowledge of SaaS products and manual testing.
• Some experience with test automation tools is preferred.
• Comfortable using tools like ClickUp, JIRA, or similar.
• Good at problem-solving and attention to detail.
• Strong communication and teamwork skills.

Requirements:

• 8–10 years of overall QA experience in B2B SaaS companies.
• 3–5 years in a QA lead or manager role.
• Hands-on experience with manual testing, UI/UX testing, and API testing.
• Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
• Experience using project management tools like ClickUp or JIRA.
• Good written and spoken communication skills.

Skills: ETL+ SQL

· Experience with SQL and data querying languages.

· Knowledge of data governance frameworks and best practices.

· Familiarity with programming/scripting languages (e.g., SparkSQL)

· Strong understanding of data integration techniques and ETL processes.

· Experience with data quality tools and methodologies.

· Strong communication and problem-solving skills

Detailed JD: Data Integration: Manage the seamless integration various data lake, ensuring that jobs are running as expected, validate the data ingested , track the DQ checks , rerun/reprocess the jobs in case of failures post figuring out the RCAs

Data Quality Assurance: Monitor and validate data quality during and after the migration process, implementing checks and corrective actions as needed.

Documentation: Maintain comprehensive documentation related to data issues encountered during the weekly/monthly processing and operational procedures.

Continuous Improvement: Recommend and implement improvements to data processing, tools, and technologies to enhance efficiency and effectiveness.

Please Apply - https://zrec.in/7EYKe?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Senior DevOps Engineer / SRE

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:      4-6 years

Education:           B.Tech/MCA

Notice Period:     Immediately

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About Us

At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.

Role Summary

We are seeking a Senior DevOps Engineer (SRE) to manage and optimize large-scale, mission-critical production systems. The ideal candidate will have a strong problem-solving mindset, extensive experience in troubleshooting, and expertise in scaling, automating, and enhancing system reliability. This role requires hands-on proficiency in tools like Kubernetes, Terraform, CI/CD, and cloud platforms (AWS, GCP, Azure), along with scripting skills in Python or Go. The candidate will drive observability and monitoring initiatives using tools like Prometheus, Grafana, and APM solutions (Datadog, New Relic, OpenTelemetry).

Strong communication, incident management skills, and a collaborative approach are essential. Experience in team leadership and multi-client engagement is a plus.

Ideal Candidate Profile

• Solid 4-6 years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• Strong Hands-on experience with managing Large Scale Production Systems
• Strong Production Troubleshooting Skills and handling high-pressure situations.
• Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka)
• Worked on making production systems more Scalable, Highly Available and Fault-tolerant
• Hands-on experience with ELK or other logging and observability tools
• Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty
• Problem-Solving Mindset
• Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc
• Good with Python/Go Scripting Automation
• Strong with fundamentals like DNS, Networking, Linux
• Experience with APM tools like - Newrelic, Datadog, OpenTelemetry
• Good experience with Incident Response, Incident Management, Writing detailed RCAs
• Experience with Applications best practices in making apps more reliable and fault-tolerant
• Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
• Able to manage multiple clients and take ownership of client issues.
• Experience with Git and coding best practices

Good to have

• Team-leading Experience
• Multiple Client Handling
• Requirements gathering from clients
• Good Communication

Key Responsibilities

1. Design and Development:
2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
4. Write clean, maintainable, and efficient code, following best practices and coding standards.
5. Cloud Infrastructure:
6. Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
7. Implement and manage CI/CD pipelines for automated deployment and testing.
8. Ensure the security, reliability, and performance of cloud infrastructure.
9. Technical Leadership:
10. Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
12. Lead technical discussions and contribute to architectural decisions.
13. Problem Solving and Troubleshooting:
14. Identify, diagnose, and resolve complex software and infrastructure issues.
15. Perform root cause analysis for production incidents and implement preventative measures.
16. Continuous Improvement:
17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
18. Contribute to the continuous improvement of development processes, tools, and methodologies.
19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
20. Collaboration:
21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
22. Communicate effectively with stakeholders, including technical and non-technical team members.
23. Client Interaction & Management: 
24. Will serve as a direct point of contact for multiple clients.
25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
26. Involve both direct interaction with clients and internal team coordination.
27. Production Systems Management: 
28. Must have extensive experience in managing, monitoring, and debugging production environments. 
29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Location - Pune/ Mumbai/ Bangalore

Education

Degree, Postgraduate in Computer Science or related field (or equivalent industry experience)

Experience

• Minimum 5 years of coding experience in NodeJS, JavaScript and Databases.
• At least 1 year hands-on in TypeScript .
• Hands-on experience in performance tuning, debugging, monitoring

Technical Skills

• Excellent knowledge developing scalable and highly-available Restful APIs using NodeJS technologies
• Practical experience with GraphQL.
• Experience in working with AWS platform and its core services like Lambda, Cloud Watch, Cloud Formation, CDK, SQS, S3 etc., or its equivalent Azure services
• Hands-on working experience in front-end applications development with HTML, CSS, Node JS with strong working experience in backend technologies Java, TypeScript and JavaScript programming languages.
• Understanding of containerization, experienced in Dockers , Kubernetes.
• Exposed to API gateway integrations like 3Scale.
• Understanding of Single-Sign-on or token-based authentication (Rest, JWT, oAuth)
• Experience on DevOps ways of working with good understanding on CI/CD and actively involved in solving, troubleshooting issues in distributed services ecosystem
• Hands on experience with both SQL and No-SQL databases.
• More than 3 years proven experience in developing high volume scalable cloud solutions utilizing platforms like Amazon AWS or Microsoft Azure.
• Possess expert knowledge of task/message queues include but not limited to: AWS, Microsoft Azure, Pushpin and Kafka

Functional Skills

• Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Banking, Financial and Fintech experience in an enterprise environment preferred
• Experience in Agile methodology.
• Ensure quality of technical and application architecture and design of systems across the organization.
• Effectively research and benchmark technology against other best in class technologies.

Soft Skills

• Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience.
• Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization.
• Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management

Job Description -

We are looking for a Quality Assurance Engineer with a Bachelor's in engineering, computer science, computer engineering, information technology, or a similar degree. Candidates should have experience in mobile application testing in Android/iOS platforms. As a Mobility QA Engineer, Will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems in mobile application products.

Designation/Role Name: Software Test Engineer (Mobility)

Experience range: 1 to 5 years of experience

Responsibilities -

· Test current products and identify deficiencies

· Suggest solutions to identified product problems

· Investigate product quality in order to make improvements to achieve better customer satisfaction

· Plan, create and manage the overall Quality Planning strategy

· Collaborate with the Product Development team to ensure consistent project execution

· Identify quality assurance process bottleneck and suggest actions for improvement

· Oversee continuous improvement projects

· Collect quality data

· Identify key KPIs for product quality

· Prepare and present reports and metrics to Senior Management

· Capable of handling multiple tasks and projects in parallel with tight deadlines.

Skills/Expertise :

· Strong in software testing & QA concepts and test case writing with a break the system approach.

· Knowledge of bug tracking and project management tool JIRA.

· Working knowledge of mobile operating systems such as iOS and Android.

· Ability to test on different platforms,devices and cloud devices tools like Browserstack.

· Experience in developing automated test scripts in mobile app testing using tools like Appium and Selenium.

· Ability to develop test framework for mobile application testing using open source tools and technology.

· Scripting languages such as Java, python or Javascript.

· Experience in using configuration management or version control tools like GIT.

· Hands-on experience in Android Studio and xCode instrument for Android and iOS application error logs debugging and monitoring the memory leakage.

· Knowledge of identifying the API requests from the mobile clients using the Charles Proxy tool.

· Hands-on experience with IDEs like Eclipse , Android studio, IntelliJ IDEA.

· Knowledge of MYSQL and Database concepts for database testing.

Good to have :

· Experience in CI/CD tools like Jenkins will be an add-on.

· Knowledge of Codecept.js, Puppeteer test frameworks

Essential Functions:

• Work with VFX Lead and Art Director to create a wide range of high quality real-time VFX
• Collaborate with design to create abilities, boss effects, in-game pickup effects
• Create skyboxes, cloud systems, storms, and ambient effects inside environments
• Create VFX for cinematics to support story
• You will be expected to create the highest quality real-time visual effects, both in appearance and performance, while adhering to the project’s artistic vision
• Collaborate closely with engineering, design, animation and art teams to create beautiful and believable effects that offer creative solutions to design challenges, add life to the game world, and create wow moments for the users
• Responsible for a variety of aspects of real-time vfx production from creation & simulation all the way through optimization and quality assurance
• You will work in the engine and own both the technical and creative processes

Preferred Qualifications:

• 4+ years of real-time VFX experience
• Impressive portfolio demonstrating a wide variety of VFX coverage and animation skills
• Strong knowledge of Photoshop, as well as Maya or other 3D packages
• Critical eye for timing and motion in relation to real world physics behaviors
• Experienced in gameplay VFX (abilities, boss, npc)
• Team player attitude, and self-driven to excellent content
• Proficiency with authoring and editing node based shaders and blueprints
• Advanced animation proficiencies with experience using Houdini, FumeFX, Rayfire, and/or After Effects
• Strong knowledge of PC and console development