
Job Summary
We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.
Key Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements for IRM/GRC processes
- Translate business requirements into functional specifications and user stories for ServiceNow implementations
- Lead workshops, requirements sessions, and stakeholder meetings
- Configure and support ServiceNow IRM/GRC modules, including:
- Policy and Compliance Management,
- Risk Management,
- Audit Management,
- Vendor Risk Management
- Work closely with developers and architects to ensure accurate implementation of requirements
- Perform gap analysis and recommend process improvements aligned with industry best practices
- Support User Acceptance Testing (UAT), including test case creation and defect management
- Maintain documentation, including BRDs, FRDs, process flows, and user guides
- Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow
- Provide ongoing support and enhancements post-implementation
Required Skills & Qualifications
- 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC
- Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)
- Hands-on experience with ServiceNow IRM/GRC modules
- Proficiency in requirement gathering, stakeholder management, and business process mapping
- Experience working in Agile/Scrum environments
- Strong analytical, problem-solving, and communication skills
- Ability to work with cross-functional teams and manage multiple priorities
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
- Experience with integrations, reporting, and dashboards in ServiceNow
- Knowledge of ITSM processes and their alignment with GRC
- Prior consulting or client-facing experience
Key Competencies
- Stakeholder Management
- Business Analysis & Requirement Elicitation
- Risk & Compliance Domain Knowledge
- Process Improvement
- Communication & Presentation Skills
Nice to Have
- Experience with SecOps or Third-Party Risk Management
- Exposure to automation and workflow optimization within ServiceNow
- Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)

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Company name : Logical SoftTech
About WiseTech Global:
WiseTech Global is a leading force in empowering and revolutionizing the world's supply chains. Our innovative technologies play a pivotal role in safeguarding the data and ensuring the security of thousands of users globally, including the world's largest freight forwarders. We are dedicated to delivering efficiency, transparency, and confidence through our Governance, Risk, and Compliance (GRC) framework.
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We are seeking an experienced Senior Governance, Risk, and Compliance (GRC) Analyst with expertise in managing acquisitions, integrating them seamlessly into our company's way of working as well as responding to our customers' security questionnaires.
The ideal candidate should have 7+ years of direct work experience and a proven track record of successfully navigating the challenges associated with assimilating newly acquired entities into existing business operations.
The role requires a keen understanding of regulatory compliance, risk management, and a strategic mindset to ensure smooth and efficient integration processes. The GRC Analyst will play a critical role in enhancing our overall GRC posture and maintaining regulatory compliance for WiseTech Global.
Given the close collaboration with technical security teams, the ideal candidate will bring a solid background in technical cybersecurity (e.g. experience as a Security Analyst, SecOps Analyst, Incident Response Analyst or similar), alongside recent and relevant experience in governance, risk, and compliance (GRC).
Key Responsibilities:
· Acquisition Assessment: Collaborate with cross-functional teams to assess the GRC landscape of newly acquired companies, identifying gaps and alignment opportunities.
· Integration Planning: Develop comprehensive integration plans tailored to each acquisition, ensuring alignment with the company's overarching GRC strategy.
· Risk Management: Evaluate and mitigate risks associated with integration processes, working closely with risk management teams.
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From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
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