ServiceNow Service Desk & Administrator at whitewhale software solution · Hyderabad · 5 - 6 years · ₹10L - ₹15L / yr · Profitable · Posted 25 Mar 2026
We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.
🔹 Key Responsibilities
✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.
✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.
✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.
✔ Manage user roles, groups, ACLs, and security rules.
✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.
✔ Perform platform upgrades, patches, and testing activities.
✔ Maintain technical documentation and user guides.
✔ Ensure ITIL best practices are followed across ServiceNow processes.
🔹 Required Qualifications
🎓 Bachelor’s degree in Computer Science / Information Technology or related field.
✔ 5+ years of experience in ServiceNow administration and Service Desk support.
✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.
✔ Hands-on experience with JavaScript and Glide API scripting.
✔ Knowledge of ITIL framework and service management best practices.
✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).
Shubham Vishwakarma
Full Stack Developer - Averlon
About whitewhale software solution
About
Company social profiles
Similar jobs (10)
🚨 Hiring: ServiceNow Developer | ITSM + HRSD
We are looking for an experienced ServiceNow Developer to join our team!
🔹 Experience: 6+ Years
🔹 Skills: ServiceNow, ITSM, HRSD
🔹 Location: Bangalore
🔹 Work Mode: Hybrid – 3 Days WFO
🔹 Interview Process:
• Round 1 – Virtual
• Round 2 – Face-to-Face (FTF)
🔹 Interview: Tomorrow
📩 Interested candidates, please share your updated resume.
#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening
Job Description
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, integrations, and platform customization.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Develop and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flows.
- Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs.
- Develop solutions using JavaScript and ServiceNow scripting.
- Design and implement REST API integrations with external systems.
- Troubleshoot and resolve ServiceNow application and integration issues.
- Follow ITIL best practices while designing and implementing ServiceNow solutions.
- Collaborate with functional teams, business stakeholders, and other technical teams to understand requirements and deliver solutions.
- Perform unit testing, debugging, deployment, and production support activities.
- Ensure development follows ServiceNow best practices, coding standards, and security guidelines.
Mandatory Skills
- ServiceNow
- ITSM
- HRSD
ob Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
ServiceNow Architect
📍 Location: Indore, Madhya Pradesh | On-site
💼 Experience: 8+ Years
💰 Salary: Best in Class
Must-Have Technologies
- ServiceNow ITSM – Strong hands-on expertise
- ServiceNow Architecture – 3+ years as Architect / Solution Architect / Technical Lead
- ITOM, CMDB, Discovery & Service Mapping
- JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts
- Flow Designer & Integration Hub
- REST & SOAP APIs
- Third-party integrations
- ServiceNow Performance, Security & Best Practices
- ServiceNow Implementation & Upgrade Projects
- Automated Test Framework (ATF)
Good-to-Have
- ITOM Implementation
- Service Portal / UI Builder
- AWS / Azure / GCP
- Performance Analytics
- Agile / Scrum
Certification
- Mandatory: ServiceNow CSA (Certified System Administrator)
What We're Looking For
A strong ServiceNow Architect / Technical Lead who can independently design solutions, lead end-to-end implementations, handle integrations, and guide technical teams.
Immediate Joiners / Short Notice Candidates Preferred
Job Summary
We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.
Key Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules.
- Work extensively on ITSM and HRSD implementations and enhancements.
- Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
- Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Build and support REST API integrations with external applications.
- Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
- Translate business requirements into scalable ServiceNow technical solutions.
- Follow ServiceNow development best practices and maintain code quality.
- Collaborate with functional consultants, business stakeholders, and other technical teams.
- Support upgrades, deployments, testing, and production releases.
- Apply ITIL principles while designing and implementing ITSM solutions.
Required Skills
- 6+ years of hands-on experience in ServiceNow development.
- Strong experience in ServiceNow ITSM and HRSD.
- Excellent knowledge of JavaScript and ServiceNow scripting.
- Strong experience with Service Catalog.
- Hands-on experience with REST API integrations.
- Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
- Good understanding of ITIL processes and ITSM best practices.
- Experience in troubleshooting, debugging, testing, and deployment activities.
- Strong communication and problem-solving skills.
Preferred
- ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
- Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
- Experience working in enterprise ServiceNow environments.
Notice Period
Immediate joiners to candidates with a maximum 15-day notice period preferred.
ServiceNow Developer / Consultant / Lead Developer
Experience: 5.5–17 Years
Job Location: Pan India
Work Model: Hybrid – 2 Days Work from Office
The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.
Key requirements:
- Strong hands-on ServiceNow Development experience
- Very strong ServiceNow Scripting / JavaScript
- Strong experience with Inbound & Outbound Integrations
- Hands-on experience with REST APIs and JSON
- Good understanding of the ServiceNow Full Platform
- Strong experience in at least one ServiceNow module
- Developer / Lead Developer profiles only —**** Architect profiles are not being considered.
Senior Software Engineer – ServiceNow Developer
Role Overview
We are seeking an experienced ServiceNow Developer with a minimum of 6+ years of hands-on expertise on the ServiceNow platform. The ideal candidate will have strong technical knowledge in UI Builder to develop Workspace front end and ServiceNow Scripting, with an added advantage if the candidate has experience in CSM, NowAssist, and AgenticAI implementations.
Required Qualifications
- 6+ years of hands-on development experience on the ServiceNow platform.
- 8+ years experience working in the software industry building enterprise applications.
- Utilize UI Builder to design and configure modern, scalable user interfaces.
- Implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
- Hands-on development & implementation experience in NowAssist (GenAI features) and AgenticAI solutions.
- Strong expertise in Script Includes, Service Portal development, and UI Builder.
- Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
- Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.
- Ability to work in Agile / Scrum methodology.
- Excellent problem-solving skills with strong communication and collaboration abilities.
Preferred Qualifications (Added Advantage)
- Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- Implementation experience in Customer Service Management (CSM).
Key Responsibilities
- Design, develop, and customize applications on the ServiceNow platform to meet business needs.
- Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
- Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot, debug, and resolve issues within ServiceNow applications.
Senior Developer - CSM/SPM
Work Location: Gurgaon
Experience: 5–8 Years (Mid to Senior Level)
Job Description
We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.
Key Responsibilities
Must Have:
- Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
- Write server-side and client-side scripts for CSM applications and enhancements.
- Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
- Proficiency in building automation using Flow Designer and Integration Hub.
Key Responsibilities –
- Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows.
- Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency.
- Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT).
- Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users.
- Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance.
- Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics.
Required Qualifications
- A degree in a relevant field like Computer Science or Information Technology.
- Proven experience in implementing and configuring ServiceNow solutions.
Roles & Responsibilities
- Develop and customize ServiceNow solutions with strong focus on IRM and Third-Party Risk Management (TPRM).
- Configure and customize TPRM workflows covering third-party onboarding, due diligence, risk assessments and review processes.
- Configure questionnaires, assessment templates, scoring methodologies, risks, controls and control objectives.
- Develop and configure Business Rules, Client Scripts, UI Policies, ACLs, Forms and Catalog components.
- Automate approval and vendor onboarding workflows using Flow Designer.
- Work on ServiceNow scripting using JavaScript and Glide APIs.
- Develop integrations with external systems using REST APIs, Scripted REST APIs and REST Messages.
- Create and customize tables, fields, forms, reports and dashboards based on business requirements.
- Work on ServiceNow Policy & Compliance / Risk & Compliance capabilities wherever required.
- Troubleshoot workflows, approvals, notifications, integrations and other ServiceNow issues.
- Follow ServiceNow development best practices, change management and deployment processes.
Ideal Candidate
1.Strong ServiceNow Developer / ServiceNow IRM / TPRM profiles
2.Mandatory (Experience 1) - Must have minimum 3+ years of overall IT experience with strong hands-on experience in ServiceNow Development, including configuration, customization and implementation.
3Mandatory (Experience 2) - Must have strong hands-on experience in ServiceNow Integrated Risk Management (IRM), with specific experience in Third-Party Risk Management (TPRM)
4.Mandatory (Experience 3) - Must have hands-on experience working on end-to-end TPRM processes, including Third-Party/Vendor Onboarding, Due Diligence, Risk Assessment, Review and Approval workflows
5.Mandatory (Experience 4) - Must have experience configuring and customizing TPRM questionnaires, assessment templates, scoring methodologies, Risk, Risk Statements, Controls and Control Objectives
6.Mandatory (Experience 5) - Must have strong ServiceNow development experience with Business Rules, Client Scripts, UI Policies, ACLs, Forms, Tables and Fields
7Mandatory (Experience 6) - Must have hands-on experience with Flow Designer for workflow automation, including vendor onboarding, approvals and TPRM-related business processes
8.Mandatory (Experience 7) - Must have strong programming/scripting experience in JavaScript and ServiceNow Glide APIs, with hands-on development of client-side and server-side scripts
9.Mandatory (Experience 8) - Must have experience developing integrations with external systems using REST APIs, Scripted REST APIs and REST Messages
10.Mandatory (Experience 9) - Must have strong experience troubleshooting ServiceNow workflows, approvals, notifications and integrations
11.Mandatory (Domain Exclusion) - Candidate must have hands-on development experience in TPRM/IRM; profiles with only ServiceNow ITSM, ServiceNow Administration or generic ServiceNow support experience will not be considered. - Required
12.Mandatory (Age) - Candidate's Age should be below 28 years.
13.Mandatory (CTC) - The CTC breakup offered will be 75% fixed + 25% variable, as per company policy
14.Preferred (Experience 1) - Candidates with experience in ServiceNow Policy & Compliance and/or Audit Management modules will be preferred.
15.Preferred (Experience 2) - Candidates with ServiceNow CSA / CIS certifications, particularly certifications related to IRM, Risk, Compliance or relevant ServiceNow modules, will be preferred.
16.Preferred (Experience 3) - Experience with ServiceNow Workspace, instance upgrades, quarterly cloning, deployment/change management and platform optimization will be preferred
17.Preferred (Certification) - ServiceNow CSA or CIS certifications, especially CIS-IRM or CIS-TPRM.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon