ServiceNow Service Desk & Administrator

Must have: Clear developer/engineer background — design, develop, engineer ServiceNow solutions (not just admin/support)

Must have: JavaScript — Business Rules, Client/Server-side scripting, Glide APIs (GlideRecord, GlideAjax, etc.)

Must have: Integration experience — REST & SOAP APIs, cross-system UI integrations

Must have: ACL (Access Control Lists) — workflow-level access control, security rules

Must have: Workflow design/development (Flow Designer/Workflow Editor)

Good to have: MCP server / Agentic AI exposure

Job Title: BMC Helix ITSM / Remedy Developer

Experience: 5 – 10 Years

Location: Pune / Bangalore (Onsite)

Employment Type: Full-time

Notice Period: Immediate joiners / 0–15 days preferred

Skills:

BMC Helix ITSM, Remedy AR System, Smart IT, Digital Workplace, ITSM Modules, CMDB, Incident Management, Change Management, JavaScript, Workflow Customization, Integrations, REST APIs

Job Description:

Sanglob Business Services is hiring an experienced BMC Helix / Remedy Developers for immediate openings.

Key Responsibilities:

• Develop and customize BMC Helix ITSM applications
• Work on Incident, Change, Problem & Service Request Management modules
• Build workflows, filters, escalations and forms in Remedy AR System
• Integrate Helix with external applications/APIs
• Support Smart IT / Digital Workplace implementations
• Troubleshoot production issues and optimize existing workflows
• Collaborate with business and technical teams

Requirements:

• 5+ years in BMC Remedy / Helix
• Strong hands-on with ITSM modules
• Experience with AR System development/customization
• Good knowledge of integrations and APIs
• Good communication skills

Good to Have:

• Helix Digital Workplace
• CMDB / Discovery exposure
• ITIL knowledge

Apply:

Interested candidates can apply on Cutshort or share profiles directly.

Immediate joiners preferred. Referrals welcome.

Job Title : SDE 2 – Node.js (Zendesk)

Experience : 8 to 12 Years

Location : Bengaluru (Tesco Main Campus, Whitefield)

Work Mode : Hybrid (3 Days Work From Office)

Employment Type : Contract to Hire (1 Year+ Project)

Open Positions : 2

Notice Period : Immediate / Serving Notice / Max 20 Days Joiners Preferred

Role Overview :

We are looking for an experienced SDE 2 – Node.js professional with strong expertise in backend development, API integrations, and web technologies. The ideal candidate should be skilled in building scalable applications and working within Agile environments.

Mandatory Skills :

Node.js, JavaScript, HTML/CSS, jQuery, API & Middleware Integration, Full Stack Development, Agile (Scrum/Kanban)

Key Responsibilities :

• Design, develop, and maintain scalable applications using Node.js and JavaScript.
• Build and manage system integrations using APIs and middleware.
• Work on frontend technologies such as HTML, CSS, and jQuery.
• Collaborate with cross-functional teams in Scrum/Kanban environments.
• Deliver high-quality, maintainable, and efficient code.
• Quickly adapt to new technologies and business requirements.

Required Skills :

• 8+ years of software development experience.
• Strong expertise in Node.js and JavaScript.
• Experience with HTML, CSS, and jQuery.
• Hands-on experience with API integration and middleware solutions.
• Exposure to Agile methodologies (Scrum/Kanban).
• Strong problem-solving and communication skills.

Good to Have :

• Experience with Zendesk or similar tools such as Freshdesk, ServiceNow, Salesforce Service Cloud, or HubSpot

Interview Process :

• L1 : Technical Assessment (via Barraiser/Intervue)
• L2 & Further Rounds : Client technical discussions (2+ rounds expected)

Job Title : ServiceNow Senior Developer / SNOW Engineer

Experience : 6+ Years

Location : Hybrid (Client office visit 3 times/month – Noida / Bengaluru / Pune / Hyderabad / Chennai)

Contract Duration : 6 Months (Extendable)

Job Summary :

We are looking for an experienced ServiceNow Senior Developer to lead technical development and configuration activities across multiple ServiceNow modules. The candidate should be capable of driving end-to-end implementation, customization, integrations, and platform enhancements while collaborating with cross-functional teams.

Mandatory Skills :

ServiceNow Development, ITSM, HRSD, CSM, SPM, CMDB, ITIL, ServiceNow AI, IntegrationHub, Flow Designer, REST APIs, Service Catalog, Business Rules, Client Scripts, ServiceNow Certifications.

Key Responsibilities :

• Lead development and configuration activities within the ServiceNow platform.
• Design, develop, and implement solutions across ServiceNow modules.
• Build workflows, integrations, automations, and platform customizations.
• Manage CMDB, ITIL processes, and platform best practices.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Take ownership of technical delivery and support team initiatives.

Required Skills :

• 6+ years of hands-on ServiceNow development and configuration experience.
• Strong experience in ITSM, HRSD, CSM, SPM, CMDB, and other ServiceNow modules.
• Experience with ServiceNow AI capabilities and integrations.
• Strong understanding of ITIL processes.
• ServiceNow certifications are mandatory.
• Self-driven mindset with strong ownership and problem-solving skills.

Preferred Skills :

• Exposure to the US Healthcare domain.
• Ability to adapt and work across multiple responsibilities as required.

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills