ServiceNow Service Desk & Administrator

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

JOB PROFILE: - SOFTWARE ENGINEER TRAINEE

• Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, etc.
• Good understanding of Object-Oriented JavaScript (OOJS), ES6,
• Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST
• Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements

Backend Developer/FullStack Developer - ANGULAR,JAVA

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

Job Description: Dot Net Application Developer

Responsibilities:

• Develop and maintain robust web applications using Microsoft C# (C sharp) and MVC framework.
• Implement object-oriented programming concepts and create DLL libraries.
• Write optimized SQL queries, views, and stored procedures.
• Utilize jQuery, JavaScript, and Ajax for front-end development.
• Collaborate with cross-functional teams for requirements gathering and issue tracking using Azure DevOps and ServiceNow.
• Stay updated with industry trends and technologies.
• Work on Microsoft WinForms/Desktop and web applications.

Qualifications:

• 3-5 years of experience as a Dot Net Application Developer.
• Strong coding proficiency in Microsoft C# and MVC.
• Expertise in jQuery, JavaScript, and Ajax.
• Solid understanding of SQL queries and database management.
• Familiarity with Azure DevOps and ServiceNow.
• Knowledge of Microsoft .NET Core is a plus.
• Understanding of engineering applications like AutoCAD, MicroStation, Revit, and S3D is advantageous.
• Excellent problem-solving and communication skills.
• Immediate joiners preferred.

Location: Mumbai, India (Onsite at Vikhroli)

Salary: 14-15 LPA

To apply, email your resume and work samples to [email protected] Only shortlisted candidates will be contacted.

Note: Immediate joiners are preferred.

Total experience Required: 7+ Years
Responsibilities:

• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
• Configuration Management (CMDB)
• Analyze system performance issues and determine performance enhancements
• Administration of Knowledge Base and Service Catalog
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Provides input to staff involved in writing and updating technical documentation such as user manuals
• Prepares reports on analyses
• Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
• Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
• Codes, tests, debugs, and documents assignments of moderate to high complexity
• Independently researches and resolves more complex technical problems
• May serve as project manager or team lead on complex projects
• Based on customer requirements, formulates/defines systems scope and objectives
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

• Ability to set up data security via control rules, domain separation 
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)

Required skill set:

• Should have good hands on with ServiceNow
• Should be have good communication skills