Mantra Aura

We are looking for a Sr Software Trainer and Revenue Enablement Expert with a strong background in teaching or training who can effectively deliver engaging learning experiences for our software products. The ideal candidate will be responsible for training our internal teams (current and new). They will be responsible for simplifying complex technical concepts and enabling users to confidently adopt and use our platform.

WHAT YOU WILL DO:

● Deliver live training sessions (virtual/classroom) on software products to internal teams Sales, Marketing, and engineering teams

● Design and develop training materials, including presentations, user guides, videos and and e-learning modules

● Translate technical concepts into simple, user-friendly explanations

● Assess training needs and customize sessions based on audience requirements

● Provide post-training support and address user queries

● Design and develop testing and certifi cation modules to ensure everyone gets certifi ed

● Track training eff ectiveness and continuously improve content and delivery

● Collaborate with Product, Customer Success, and Support teams for updates and improvements

● Stay updated with new product releases and enhancements

REQUIRED SKILLS & QUALIFICATIONS:

● Bachelor’s degree (Education, IT, or related fi eld preferred)

● 5+ years of experience in training, teaching, or software enablement

● Prior experience in teaching / academic training / corporate training is highly preferred

● Experience with SaaS products or software tools is a strong advantage

● Familiarity with LMS tools and virtual training platforms

● Experience in GTM (sales and marketing space) is a HUGE PLUS!

Key Skills & Competencies

● Excellent verbal and written communication skills

● Strong presentation and facilitation skills

● Ability to engage diverse audiences (technical & non-technical)

● High level of maturity, ownership, and professionalism

● Strong organizational and time management skills

● Ability to work independently in a remote/global environment

● Patience and passion for teaching and mentoring

Success Metrics

● Training effectiveness (feedback scores)

● Product adoption and user proficiency

● Reduction in support queries post-training

● Engagement levels during sessions

WHAT WE OFFER:

A fast-growing, diverse, global work environment with opportunities for ownership and impact. Benefits include paid holidays and leaves, performance bonuses, medical coverage, and company-paid training programs.

Thanks & Regards

Shiwanka Bajpai

Snr HR Consultant

Job Summary

We are seeking an experienced ServiceNow Business Analyst with strong expertise in Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC). The ideal candidate will bridge business needs and technical solutions, driving the implementation and optimization of ServiceNow IRM/GRC modules while ensuring alignment with organizational risk and compliance objectives.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for IRM/GRC processes
• Translate business requirements into functional specifications and user stories for ServiceNow implementations
• Lead workshops, requirements sessions, and stakeholder meetings
• Configure and support ServiceNow IRM/GRC modules, including:
• Policy and Compliance Management,
• Risk Management,
• Audit Management,
• Vendor Risk Management
• Work closely with developers and architects to ensure accurate implementation of requirements
• Perform gap analysis and recommend process improvements aligned with industry best practices
• Support User Acceptance Testing (UAT), including test case creation and defect management
• Maintain documentation, including BRDs, FRDs, process flows, and user guides
• Ensure data integrity, reporting accuracy, and dashboard creation within ServiceNow
• Provide ongoing support and enhancements post-implementation

Required Skills & Qualifications

• 6+ years of experience as a ServiceNow Business Analyst, with at least 4+ years in ServiceNow IRM/GRC
• Strong understanding of risk management and compliance frameworks (e.g., ISO 27001, NIST, SOX)
• Hands-on experience with ServiceNow IRM/GRC modules
• Proficiency in requirement gathering, stakeholder management, and business process mapping
• Experience working in Agile/Scrum environments
• Strong analytical, problem-solving, and communication skills
• Ability to work with cross-functional teams and manage multiple priorities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
• Experience with integrations, reporting, and dashboards in ServiceNow
• Knowledge of ITSM processes and their alignment with GRC
• Prior consulting or client-facing experience

Key Competencies

• Stakeholder Management
• Business Analysis & Requirement Elicitation
• Risk & Compliance Domain Knowledge
• Process Improvement
• Communication & Presentation Skills

Nice to Have

• Experience with SecOps or Third-Party Risk Management
• Exposure to automation and workflow optimization within ServiceNow
• Understanding of regulatory environments across industries (BFSI, Healthcare, etc.)