7 ITSM Jobs in Hyderabad | ITSM Job openings in Hyderabad

Job Title: Senior Fullstack Engineer – ServiceNow

Company: Cloud Sara Technologies Pvt. Ltd.

Experience: 8–12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad

Work Mode: Hybrid – 2 days work from office mandatory

Employment Type: Contract – 6 Months

Notice Period: Immediate Joiners Only

Shift: 1:00 PM – 11:00 PM IST

Interview Process: L1 in-person interview is mandatory

Job Description

We are looking for an experienced Senior Fullstack Engineer with strong hands-on ServiceNow development expertise, QA automation capabilities, and general full-stack development skills.

The candidate will handle ServiceNow integration defects, production troubleshooting, automated testing, release management, and internal application maintenance.

Key Responsibilities

• Handle L2 support tickets, escalations, and ServiceNow integration issues.
• Resolve L3 defects involving ServiceNow ITSM/CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• Perform root-cause analysis for production incidents and integration issues.
• Review code and contribute to full-stack development and maintenance.
• Develop and maintain automated tests using Python and Playwright.
• Validate APIs using Postman and data using SQL.
• Manage test cases in Qase and integrate automated tests into CI/CD pipelines.
• Maintain release documentation, Update Sets, XML exports, and release processes.
• Support customer technical escalations and distributed-system debugging.
• Use AI-assisted development and QA tools to improve productivity.

Mandatory Skills

• 6+ years of hands-on ServiceNow development experience.
• ServiceNow ITSM, CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• OAuth2-based integrations and troubleshooting across systems.
• Python and Playwright test automation.
• API testing using Postman and SQL validation.
• React, TypeScript, and API-driven backend development.
• GitHub, CI/CD, and ServiceNow deployment tools.
• Experience with AI-assisted QA tools such as Claude or Codex.

Preferred Skills

• ServiceNow CSA or CIS certifications.
• GitHub Actions and release management experience.
• Semantic versioning and changelog management.
• Customer-facing production support and on-call experience.

Important Conditions

• Immediate joiners only.
• Hybrid work with 2 days in office mandatory.
• Must be available for the 1 PM–11 PM IST shift.
• Must attend the L1 interview in person.
• Six-month contract engagement.

Job Description:

Key Responsibilities

• Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
• Design and implement scalable solutions across multiple ServiceNow modules, including:
• ITSM (Incident, Problem, Change, Request, CMDB)
• CSM (Customer Service Management)
• ITOM (Discovery, Event, Service Mapping, Cloud Management)
• ITAM (Hardware, Software, and Cloud Asset Management)
• SecOps (Security Incident, Vulnerability, Threat Intelligence)
• GRC (Policy, Risk, Audit, and Compliance Management)
• APM (Application Portfolio Management)
• Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
• Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
• Ensure platform performance, scalability, and maintainability through best-practice design and governance.
• Define data models and relationships across CMDB, CSDM, and other configuration elements.
• Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
• Guide and mentor development teams, performing design reviews and code governance.
• Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
• Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
• Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
• Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.

Qualifications

• 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
• Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
• Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
• Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
• Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
• Excellent communication, stakeholder management, and technical leadership skills.

Nice to Have

• Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
• Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
• Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
• Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies

Job Summary

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules.
• Work extensively on ITSM and HRSD implementations and enhancements.
• Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Build and support REST API integrations with external applications.
• Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
• Translate business requirements into scalable ServiceNow technical solutions.
• Follow ServiceNow development best practices and maintain code quality.
• Collaborate with functional consultants, business stakeholders, and other technical teams.
• Support upgrades, deployments, testing, and production releases.
• Apply ITIL principles while designing and implementing ITSM solutions.

Required Skills

• 6+ years of hands-on experience in ServiceNow development.
• Strong experience in ServiceNow ITSM and HRSD.
• Excellent knowledge of JavaScript and ServiceNow scripting.
• Strong experience with Service Catalog.
• Hands-on experience with REST API integrations.
• Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
• Good understanding of ITIL processes and ITSM best practices.
• Experience in troubleshooting, debugging, testing, and deployment activities.
• Strong communication and problem-solving skills.

Preferred

• ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
• Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
• Experience working in enterprise ServiceNow environments.

Notice Period

Immediate joiners to candidates with a maximum 15-day notice period preferred.

Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

Job Title : ServiceNow Senior Developer / SNOW Engineer

Experience : 6+ Years

Location : Hybrid (Client office visit 3 times/month – Noida / Bengaluru / Pune / Hyderabad / Chennai)

Contract Duration : 6 Months (Extendable)

Job Summary :

We are looking for an experienced ServiceNow Senior Developer to lead technical development and configuration activities across multiple ServiceNow modules. The candidate should be capable of driving end-to-end implementation, customization, integrations, and platform enhancements while collaborating with cross-functional teams.

Mandatory Skills :

ServiceNow Development, ITSM, HRSD, CSM, SPM, CMDB, ITIL, ServiceNow AI, IntegrationHub, Flow Designer, REST APIs, Service Catalog, Business Rules, Client Scripts, ServiceNow Certifications.

Key Responsibilities :

• Lead development and configuration activities within the ServiceNow platform.
• Design, develop, and implement solutions across ServiceNow modules.
• Build workflows, integrations, automations, and platform customizations.
• Manage CMDB, ITIL processes, and platform best practices.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Take ownership of technical delivery and support team initiatives.

Required Skills :

• 6+ years of hands-on ServiceNow development and configuration experience.
• Strong experience in ITSM, HRSD, CSM, SPM, CMDB, and other ServiceNow modules.
• Experience with ServiceNow AI capabilities and integrations.
• Strong understanding of ITIL processes.
• ServiceNow certifications are mandatory.
• Self-driven mindset with strong ownership and problem-solving skills.

Preferred Skills :

• Exposure to the US Healthcare domain.
• Ability to adapt and work across multiple responsibilities as required.

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Servicenow Scripting candidates with UI and Portal / platform development.

Position - ServiceNow Consultant

Exp : 5+ yrs

Shift - UK

Hands on experience in Java Script, HTML, CSS,XML, AJAX, Angular JS & React JS

A fundamental understanding of ITSM, ITIL or CMDB.

Good to have- ServiceNow Certification, CSA, CAD, CIS- ITSM

Hands-on design, development, and deployment experience with the ServiceNow platform.

End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.

ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.

Should be multitasking, Self-Learner and possess good Functional Knowledge.

Should be able to take lead on Project, Support activity and guide or train the team.

Strong communication, presentation, and problem-solving skills.

Thorough understanding of ITIL/ITSM processes.

Working knowledge of ITBM process and implementation