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ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

POSITION: Sr. QA Engineer

We are looking for a seasoned and results-driven Senior QA Engineer with 7 to 8 years of experience in Manual and Automation Testing. The candidate should have deep expertise in QA processes, strong automation skills using Python or equivalent, and the ability to lead quality initiatives for our core product suite. You won't just be finding bugs — you will be building a resilient quality ecosystem that leverages modern tools.

What You’ll Be Doing:

● Understand business requirements and convert them into test scenarios and test cases

● Perform Manual Testing including Functional, Regression, Integration, & System Testing

● Develop, maintain, and execute Automation Scripts using Python

● Identify, report, and track defects using defect management tools

● Work closely with Developers, Product Managers, and QA team members

● Lead requirement analysis, test planning, and test case reviews

● Contribute to improving QA processes and automation coverage

● Participate in sprint planning, retrospectives, and cross-functional reviews

● Identify, report, and track defects using defect management tools; manage triage and resolution with development teams

● Catch edge cases before they become production issues

● Co-ordination is release processes

Automation Skills:

● Maintain, and extend robust Automation Frameworks ( PyTest / Selenium) for UI and backend services as well as design patterns, and

CI/CD integration

● Monitor nightly automation runs, troubleshoot defects

● Ability to design, extend, debug, and maintain test frameworks independently

API and Database Testing:

● Perform contract testing and functional validation of REST APIs using Postman or similar tools.

● Write complex SQL queries to validate data pipelines, migrations

Qualifications:

● Strong understanding of Software Testing concepts

● Experience in writing Test Cases and Test Scenarios

● Experience in Defect Tracking tools (JIRA, etc.)

● Experience in CI/CD tools (Jenkins, GitHub Actions, GitLab CI)

● Experience in Agile / Scrum methodology

● Strong analytical and problem-solving skills with a 'break-it' mentality ● Good communication skills — ability to articulate quality risks to non-technical stakeholders

● Self-motivated, quick learner, and proactive in driving quality culture

● Strong team player with empathy to help developers 'fix-it'

● Exposure to Agentic AI testing frameworks

REPORTING: This position will report to Sr. Project Manager or as assigned by Management.

EMPLOYMENT TYPE: Full-Time

Permanent LOCATION: Jaipur (Work from Office)

SHIFT TIMINGS: 10:00 AM - 07:00 PM IST

Job Summary:

We are seeking a detail-oriented and skilled Selenium Automation Engineer to join our QA team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts using Selenium to ensure the quality and performance of our web applications.

Key Responsibilities:

• Design and implement robust automated test scripts using Selenium WebDriver(Java or Python).
• Collaborate with development and QA teams to identify test scenarios and automate them.
• Maintain and enhance existing automation frameworks.
• Conduct regular regression testing and report bugs and issues effectively.
• Integrate automated tests with CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Prepare detailed test reports and documentation.

About the Role:

We are seeking a highly skilled and passionate Full Stack MERN Developer to join our growing development team. The ideal candidate will be proficient in JavaScript and have experience working with both MongoDB and PostgreSQL databases. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining scalable and performant web applications across our product verticals.

Responsibilities:

• Collaborate with product managers, designers, and other developers to design and develop full-stack web solutions.
• Build responsive, user-friendly interfaces using React.js.
• Develop robust and scalable backend services using Node.js and Express.js.
• Design, implement, and manage databases using MongoDB and PostgreSQL.
• Develop and integrate RESTful APIs and third-party services.
• Ensure cross-platform optimization for mobile responsiveness.
• Write clean, maintainable, and well-documented code.
• Conduct code reviews, unit testing, and performance tuning.
• Troubleshoot, debug, and upgrade existing applications.
• Ensure security and data protection best practices.

Requirements:

• 1-5 years of experience as a Full Stack Developer (preferably MERN stack).
• Proficient in JavaScript, both frontend and backend.
• Strong experience with React.js, Node.js, and Express.js.
• Working knowledge of MongoDB and PostgreSQL.
• Familiarity with version control systems (e.g., Git).
• Understanding of server-side architecture and RESTful APIs.
• Familiarity with cloud platforms (e.g., AWS, or GCP) is an advantage.
• Good understanding of security and performance optimization.

Software Architect

Experience required: 7+ years

Notice period: Immediate

Description

Software Architects are the strategic thinkers and technical leaders within the client organization. They design, validate, and guide the delivery of enterprise-grade systems that balance innovation, performance, scalability, and cost efficiency.

In this role, you work at the intersection of business strategy and technical execution. You collaborate across engineering, product, and design teams to define architecture blueprints, select technologies, and ensure systems evolve in alignment with customer goals. Architects are hands-on, often prototyping solutions and coaching teams, while also trusted to influence executives on technical direction.

Requirements

The ideal person:

• Proven track record in architecting and delivering large-scale, distributed software systems.
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• Expertise in modern architectural patterns: microservices, event-driven systems, composable commerce, headless architectures.
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• Ability to translate business strategy into actionable technical roadmaps and system designs.
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• Strong leadership skills: guiding engineering teams, mentoring individuals, and setting technical standards.
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• Excellent stakeholder management and communication skills, from engineers to C-level.
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• Commitment to designing systems that are secure, performant, and cost-efficient.
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Desirable Skills

• Deep experience with multiple programming languages and frameworks (e.g., JavaScript/TypeScript, Node.js, React, Java, .NET, Python).
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• Strong knowledge of cloud-native architectures (AWS, GCP, Azure) and containerisation (Docker, Kubernetes).
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• Experience with data platforms, integration patterns, and API-first design (REST, GraphQL, gRPC).
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• Familiarity with CI/CD, DevOps, and Infrastructure-as-Code practices.
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• Understanding of security standards, compliance (GDPR, SOC2), and enterprise IT constraints.
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• Ability to design for scalability across global markets and multi-tenant environments.
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• Strong knowledge of design systems and front-end frameworks, ensuring alignment between presentation and infrastructure.
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• Experience leading architectural reviews, trade-off analysis, and decision records.
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• Ability to mentor teams and establish communities of practice around architecture.
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• Awareness of emerging technologies (AI, serverless, edge computing) and their practical application.
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On any given day you might

• Define architecture blueprints and technical roadmaps for enterprise projects.
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• Partner with product owners and business stakeholders to align architecture with strategic goals.
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• Make key technology selection decisions, balancing innovation with long-term maintainability.
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• Review system designs, ensuring alignment with principles of security, scalability, and performance.
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• Support engineering teams with hands-on prototyping and technical problem solving.
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• Facilitate architectural reviews and communicate trade-offs to both technical and non-technical audiences.
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• Collaborate with designers to ensure UI/UX and architecture integrate seamlessly.
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• Influence customers, helping them modernise platforms and adopt composable, headless, or cloud-native approaches.
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• Establish coding standards, architectural patterns, and governance processes.
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• Share thought leadership internally and externally, positioning the organization as a trusted advisor.
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You bring

• 7+ years of software development and architecture experience.
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• Expertise in designing cloud-native, distributed systems.
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• Proven success in leading technical decisions across multi-team programmes.
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• Strong cross-functional collaboration and customer-facing skills.
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• Advanced understanding of system integration, security, and performance optimisation.
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• Familiarity with enterprise-scale delivery: migration projects, composable commerce, API ecosystems.
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• Advanced English, able to communicate at both executive and engineering levels.
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(Bonus) Experience contributing to open-source, publishing architectural thought pieces, or speaking at conferences.

We are looking for

A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

Mentor and coach other team members

Evaluate the performance of NLP models and ideate on how they can be improved

Support internal and external NLP-facing APIs

Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioral Skills

Strong analytical and problem-solving capabilities.

Proven ability to multi-task and deliver results within tight time frames

Must have strong verbal and written communication skills

Strong listening skills and eagerness to learn

Strong attention to detail and the ability to work efficiently in a team as well as individually

Hands-on experience with

NLP

Deep Learning

Machine Learning

Python

Bert

We are an IT recruitment service provider based out of Gurgaon. We are partners with various established names like Wipro, Aon, Infinite Computer Solutions, IBM, TCS, Fiserv, Accenture, and many more.

As discussed, Please find the Job Description for the position of Salesforce Project Manager. 

JD for Salesforce Tech Lead 

Exp level: 7+ yrs.

Location: Pune, Bangalore, Hyderabad, Chennai, Jaipur

NP: Immediate to 15 days

Skills :

Salesforce developer, LWC, Rest API, Lead experience

WHAT YOU WILL DO:

• Execute a full software development lifecycle (SDLC)
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Write well-designed, testable, reusable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Implement security and data protection
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

REQUIRED SKILLS & QUALIFICATIONS:

• Good knowledge of Core Java (Minimum Version 8)
• J2EE with a good understanding of Servlets and JSP
• Experience in Spring Modules – Spring IOC and AOP, Spring Boot (version 2 plus), JDBC
• Expertise in design and development of various web and enterprise – level applications using Java/J2EE technologies such as Spring, Hibernate, Rest services.
• Web Services (including SOAP, XML, XML Schema, JSON, and REST)
• Tools required: Maven,Eclipse, Github, and Swagger
• Good knowledge of SQL and Redis (NOSql)
• Ability to document requirements and specifications
• Proven work experience as a Software Engineer or Software Developer
• Ability to develop software in Java or any other OOPS languages
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing Web Applications using at least one popular Web Framework (Spring)
• Experience with test-driven development
• Proficiency in software engineering tools

PREFERRED SKILLS & QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science, Software Engineering, or other related fields.
• Eight to Ten years of Software Engineering or Software Development experience, preferably in a related field.

REPORTING: This position will report to HOD

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India) & In-Office – Jaipur, India

SHIFT TIMINGS:

Summer - 1:30pm-10:30pm IST

Winter    - 2:30pm-11:30pm IST

Responsibilities 

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Translate product strategy into detailed requirements and prototypes

• Scope and prioritize activities based on business and customer impact

• Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,

• Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.

• Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey

• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
  
  Skills and Experience
  
  - AARRR
  
  - Min. 4 years experience in B2C Product Management
  
  - Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
  
  - Solid end-to-end understanding of internet businesses
  
  - Solid technical understanding
  
  - Experience with web analytics software such as Google analytics
  
  - Familiarity with A/B testing or other multivariate testing
  
  - Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
  
  - Highly developed interpersonal and communication skills
  
  Abilities/Qualities
  
  - User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
  
  - Data driven. Base your decisions on facts rather than opinions
  
  - A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
  
  - Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
  
  - Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product

• Skilled at working effectively with cross functional teams in a matrix organization