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ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

·       Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

·       Own the architectural vision and technical roadmap for enterprise implementations

·       Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

·       Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

·       Architect multi-instance strategies for large-scale, geographically distributed deployments

·       Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

·       Provide architectural guidance and mentorship to L1 and L2 engineers and developers

·       Establish technical standards, coding guidelines, and architectural best practices for the practice

·       Lead technical design reviews and solution validation against enterprise architecture frameworks

·       Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

·       Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

·       Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

·       Drive technical governance frameworks including security, compliance, and operational controls

·       Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

·       Define integration strategies and manage dependencies across legacy and modern systems

·       Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

·       Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Design data management strategies ensuring integrity, consistency, and efficient utilization

·       Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

·       Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

·       Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

·       Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

·       Design and implement advanced customizations including custom modules, scoped applications, and extensions

·       Lead configuration decisions on CMDB structure optimization and asset management

·       Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

·       Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

·       Establish and enforce quality standards across development, testing, and production environments

·       Lead implementation of CI/CD pipelines for update set management and deployment automation

·       Conduct system and integration testing strategies, ensuring reliability and performance

·       Manage release management processes and coordinate cross-environment deployments

·       Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

·       Act as the primary technical subject matter expert and escalation point for complex engagements

·       Facilitate architecture workshops and technical solutioning sessions with stakeholders

·       Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

·       Communicate technical concepts effectively to both technical and non-technical audiences

·       Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

·       Monitor emerging ServiceNow features, modules, and platform enhancements

·       Evaluate new technologies and assess their applicability to client environments

·       Drive innovation initiatives that enhance platform value and operational efficiency

·       Contribute to organizational knowledge base and best practice documentation

·       Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

·       5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

·       Minimum 3 years in a lead or architect role managing enterprise-scale implementations

·       Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

·       Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

·       Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

·       In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

·       Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

·       Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

·       Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

·       Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

·       Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

·       Strong experience with system logging, monitoring, audit trails, and performance analytics

·       Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

·       Demonstrated ability to lead technical teams and mentor junior architects and developers

·       Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

·       Strong project management and organizational skills for managing multiple concurrent engagements

·       Proven ability to drive innovation and champion new solutions within client environments

·       Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

·       Fluent in English (written and spoken) – strong client-facing communication required

·       Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

·       Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

·       Demonstrated commitment to continuous learning and staying current with platform evolution

·       Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

·       ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

·       ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

·       Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

·       Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

·       Experience with ServiceNow's Intelligent Service Management and AI-powered features

·       Exposure to multi-instance enterprise management and governance at scale

·       Background in enterprise architecture frameworks (TOGAF, Zachman)

·       Experience leading digital transformation initiatives and IT modernization programs

·       Strong background in ITIL v4, enterprise IT service management, and release management

·       Cloud platform expertise (AWS, Azure) for hybrid integration architectures

·       Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

·       Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.

Company Description

Founded in 2017, NLET Solutions Private Limited is a technology-driven organization committed to innovating and automating business processes. Specializing in School & College ERP, CRM solutions, and business automation software, NLET empowers educational institutions, enterprises, and MSMEs by enhancing productivity and streamlining operations with AI-driven solutions. With a customer base of over 1,000 businesses and organizations, NLET has significantly reduced manual workload and enhanced operational efficiency. Based in Jaipur, NLET also provides digital growth solutions, including website development, digital marketing, and lead generation through automation.

Role Description

This is a full-time, on-site role located in Jaipur for a Business Development Manager. The selected candidate will identify and generate business opportunities, build and maintain relationships with prospective clients, and drive revenue growth. Day-to-day responsibilities include conducting market research, developing and executing sales strategies, managing client communications, and collaborating with internal teams to meet customer needs and achieve targets. The role requires strong analytical, interpersonal, and negotiation skills to successfully drive client acquisition and retention.

Qualifications

·        Proficient in Sales, Business Development, Client Relationship Management

·        Skilled in Market Research, Lead Generation, and Prospect Analysis

·        Experience in Proposal Development, Presentation, and Negotiation

·        Strong understanding of CRM tools and Software Solutions, particularly SaaS

·        Proactive mindset with the ability to develop strategic goals and meet targets

·        Excellent collaboration, interpersonal, and team management skills

·        Bachelor's or Master's degree in Business Administration, Marketing, or a related field

·        Previous experience in the technology or SaaS industry is highly desirable

Required

·        Graduate / MBA preferred

·        3+ years B2B sales

·        Team management

·        CRM proficiency

·        Good English communication

·        Negotiation & closing

·        Target-driven mindset

Preferred

·        IT / ERP / SaaS sales

·        EdTech or enterprise sales

·        Schools & colleges domain

·        Lead gen automation

·        Startup experience

Key Responsibilities:

1. Scriptwriting & Concept Development

Develop engaging scripts for advertisements across platforms such as YouTube, Instagram, Facebook, OTT, and digital campaigns.

Create storyboards, concepts, and frameworks that bring ideas to life visually and emotionally.

Write scripts for brand videos, explainer videos, testimonial videos, product launch videos, and motion graphics content.

Craft strong messaging aligned with brand tone, target audience needs, and marketing objectives.

2. Content & Creative Strategy

Work closely with marketing to understand campaign goals, audience behaviour, and positioning.

Participate in brainstorming sessions and develop creative concepts and themes for campaigns.

Ensure all scripts follow a strong creative direction, storytelling style, and narrative flow.

Adapt script ideas into shorter versions, teasers, reels, and platform-friendly formats.

3. Collaboration & Production Support

Work with video editors, designers, voice-over artists, and production teams to ensure the script vision is executed accurately.

Provide direction during video shoots or recordings when required.

Review final outputs and recommend creative improvements for higher impact.

4. Research & Insights

Study competitor ads, industry trends, student pain points, and content patterns to generate fresh ideas.

Experiment with different storytelling styles—emotional, humorous, inspirational, narrative-based, problem-solution, etc.

Analyze ad performance data to improve script quality and engagement.

- Skills & Requirements

Strong flair for creative writing, storytelling, and script development.

Ability to convert product benefits and educational concepts into relatable, high-impact scripts.

Excellent command over English and Hindi (bilingual scriptwriting is a plus).

Prior experience writing scripts for ads, short videos, digital content, or storytelling formats.

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      About Appinop

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Job Responsibilities:

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Location-Jaipur

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5+ years of overall development experience, which ideally includes working with an object-oriented language (Java)
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Experience with one or more of the following databases: traditional relational database as well as document/NoSQL storage.
Experience with JavaScript, React/Angular/Vue and Node.js. We will also welcome proven engineering leaders who are eager to immerse themselves in mastering Typescript/JavaScript and our tech stack
BS, MS or PhD in Computer Science OR related technical discipline.
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Salary :- No bar for deserving candidates

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