

Hotelzify
http://www.hotelzify.comAbout
Jobs at Hotelzify

Role Overview
As an AI/ML Engineer at Hotelzify, you will be at the forefront of designing and deploying AI components that power our conversational agent (voice + chat). You’ll be responsible for NLP/NLU pipelines, real-time inference optimization, dialogue management, retrieval-augmented generation (RAG), and LLM integration, helping the agent understand user intents, answer questions, and complete bookings live.
Key Responsibilities
- Design and implement NLP/NLU models to understand real-time user intents from text and voice.
- Build and fine-tune LLM-based conversational flows using RAG, prompt engineering, and retrieval mechanisms.
- Integrate external tools for hotel availability, pricing APIs, CRM data, and transactional workflows.
- Develop efficient real-time inference pipelines with latency under 300ms for voice and chat.
- Collaborate with frontend/backend teams to ensure seamless LLM API orchestration.
- Optimize prompt logic, dialogue memory, and fallback strategies for natural conversations.
- Conduct A/B experiments and continuous learning pipelines for feedback-driven improvement.
- Use vector databases (e.g., FAISS, Pinecone, Weaviate) for retrieval over hotel-related data.
- Work on voice-specific challenges: STT (Speech-to-Text), TTS, and intent detection over audio streams.
Tech Stack
- Languages: Python, Node.js
- AI/ML: LangChain, Transformers (Hugging Face), OpenAI APIs, LlamaIndex, RAG, Whisper, NVIDIA NeMo
- Infra: AWS (EC2, RDS, EKS, Lambda), Docker, Redis
- Databases: PostgreSQL, MongoDB, Pinecone / Weaviate / Qdrant
- Voice APIs: Plivo, Twilio, Google Speech, AssemblyAI
What We’re Looking For
- 3+ years in AI/ML/NLP-focused roles, preferably in production environments.
- Strong understanding of modern LLM pipelines, LangChain/RAG architectures.
- Experience building or integrating real-time conversational AI systems.
- Comfortable with voice-based systems: STT, TTS, and real-time latency tuning.
- Hands-on experience with fine-tuning or prompt-tuning transformer models.
- Bonus: Experience working in travel, hospitality, or e-commerce domains.
Nice to Have
- Prior work with agents that use [tool calling] / [function calling] paradigms.
- Knowledge of reinforcement learning for dialogue optimization (e.g., RLHF).
- Experience deploying on GPU-based infrastructure (e.g., AWS EC2 with NVIDIA).
Why Join Us?
- Work on a real product used by thousands of guests every day.
- Build India’s first real-time AI agent for hotel sales.
- Flexible work environment with deep ownership and autonomy.
- Get to experiment and deploy bleeding-edge ML/AI tech in production.

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"Learners Point" refers to several different educational and training institutions, so it's important to clarify which one you're interested in. Here's a breakdown of some prominent ones:
1. Learners Point Academy (Dubai, UAE & India)
- Overview: This is a well-recognized, ISO 9001:2015 certified institute that has been providing corporate and individual training in the MENA region since 2001. They are KHDA-accredited in Dubai and have expanded to India (Bangalore and Kozhikode).
- Mission: To empower individuals and organizations with skills for success in a rapidly changing world through transformative learning experiences.
- Courses Offered: They offer a wide range of certified courses across various domains, including:
- IT: Data Science, AI, Machine Learning, Cybersecurity, UI/UX, Web Development, ERPs (SAP), Microsoft Power Platforms.
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- Logistics and Supply Chain: CIPS accreditations.
- Sales and Marketing: Digital Marketing, Social Media Marketing.
- Soft Skills: Communication, Public Speaking, Emotional Intelligence.
- Language Training: Spoken English, Arabic, French, German, Russian.
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- Customized training solutions for individuals and corporates.
- Experienced and qualified trainers.
- Focus on practical, career-oriented skills.
- Accreditations from recognized bodies like KHDA, CPD UK, HRCI, and CIPS.
- Locations:
- Dubai, UAE: Suite 610 - 6th Floor, The Business Center, Opp to Burjuman Centre, Adjacent to Burjuman Metro Station Exit 4, Khalid Bin Walid Street.
- Bangalore, India: No. 460/454, 3rd Floor, HSR Layout, 5th Sector, Teachers Colony, Sarjapura Ring Road, Bangalore, Karnataka.
- Kozhikode, India: 2nd Floor, Agni Arcade, Kodamalikunn Medical College, Thondayad, Kozhikode, Kerala.
- Reviews: Generally positive reviews highlight responsive staff, helpful instructors, and well-organized course material, with many students successfully clearing certifications.
2. Learning Point Foundation (Bangalore, India)
- Overview: This is a foundation primarily focused on providing education and support to underprivileged individuals in Bangalore's slum areas, including dropouts and women.
- Mission: To make education accessible to all, empower individuals and communities to break the cycle of poverty, and build a bright future.
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- Educating underprivileged communities.
- Encouraging dropout students (offering NIOS system for 10th and 12th standard).
- Empowering women.
- Supporting Huffaz & Aalims with modern education and skills.
- Youth education.
- Counselling and aid.
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3. Learners Point Commerce Academy (LPCA) (Gurgaon, India)
- Overview: This academy specializes in providing coaching for commerce students, including Class XI, XII (CBSE & ICSE), and professional courses like CA (CPT, IPCC, Final), CS, and ICWA.
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- Location: Block – C, 1306-1307, Lower Ground Floor, Sushant Lok-1, Gurgaon- 122002, Haryana, Delhi NCR, India.
4. The Learning Point (India - various locations/focuses)
- There are also other entities named "The Learning Point" or similar, which might focus on specific areas like:
- NEET/JEE Coaching: Some "Learning Point" institutes offer coaching for competitive exams like NEET and JEE in India.
- Programming/IT Training: Another "Learners Point" in Siliguri, West Bengal, focuses on programming courses (Java, Python, Web Designing, Android App Development, etc.).
- CAD Training: A "Learners Point" in Coimbatore, Tamil Nadu, specializes in CAD training (AutoCAD, Solidworks, 3ds Max, Catia).
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