Customer Success associate

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Senior Software Engineer (Backend) – Credit Cards Platform

Experience required - 5+ years

Job Location - Hyderabad & Ahmedabad

What you'll do:

· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks

· Assist in the definition of system architecture and detailed solution design that are scalable and extensible

· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

· Own the quality of code and do your own testing. Write unit test and improve test coverage.

· Deliver amazing solutions to production that knock everyone’s socks off

· Mentor junior developers on the team

What we’re looking for:

· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

· Flexible and willing to accept change in priorities, as necessary

· Demonstrable passion for technology (e.g., personal projects, open-source involvement)

· Enthusiastic embrace of DevOps culture and collaborative software engineering

· Ability and desire to work in a dynamic, fast paced, and agile team environment

· Enthusiasm for cloud computing platforms such as AWS or Azure

· Excellent written and verbal communications skills

Preferred Qualifications:

· Experience with Apache Cordova framework

· Demonstrable knowledge of native coding background in iOS, Android

· Experience developing and deploying applications within Kubernetes based containers

· Experience in Agile and SCRUM development techniques

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

DevOps Systems Engineer with experience in Docker Containers, Docker Swarm, Docker Compose, Ansible, Jenkins and other tools. As part of this role she/he must work with the container best practices in design, development and implementation.

At Least 4 Years of experience in DevOps with knowledge of:

• Docker
• Docker Cloud / Containerization
• DevOps Best Practices
• Distributed Applications
• Deployment Architecture
• Atleast AWS Experience
• Exposure to Kubernetes / Serverless Architecture

Skills:

• 3-7+ years of experience in DevOps Engineering
• Strong experience with Docker Containers, Implementing Docker Containers, Container Clustering
• Experience with Docker Swarm, Docker Compose, Docker Engine
• Experience with Provisioning and managing VM's - Virtual Machines
• Experience / strong knowledge with Network Topologies, Network Research,
• Jenkins, BitBucket, Jira
• Ansible or other Automation Configuration Management System tools
• Scripting & Programming using languages such as BASH, Perl, Python, AWK, SED, PHP, Shell
• Linux Systems Administration -: Redhat

Additional Preference:

Security, SSL configuration, Best Practices

Job Title: Business Development Associate.

Experience: 0-1 Years

Job Location Flexible [Work from anywhere in india/Remote WFH]

Selection process: HR Round followed by Group Discussion and Sales Manager Round.

Qualification : 12+Diploma OR Any Graduation

Salary Offered: As per industry standard.

About UAI Autoworks Pvt Ltd.

UAI Autoworks is a tech enabled car servicing, repairing and detailing platform providing 24*7 minor

repair service and road side assistance. Were we also provide a annual subscription to the customers

with a monthly car diagnosis covering the full car. We also have the best detailing studios to give cars a

new look.

About the role

We’re seeking a qualified Sales Associate to sell Annual Car Subscription products that our

customers have grown to rely on. The Sales Associate will utilize their skills to generate high-quality

leads, build a strong

relationship with customers, and close deals. The ideal candidate will be a quick learner with strong

negotiating skills and demonstrate the ability to showcase our offerings compellingly.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role.

Working days: 6 working days with 1 day-off which may be during the week.

Shifts: 10:30 am - 7:30pm.

Mandatory Language: English and Hindi.

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed.

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Qualifications

● Proven track record of exceeding targets as a Sales Associate, atleast 1 year of experience in Sales.

● Overall experience must not be more than 4 years.

● Fluency in English and Hindi, ability and willingness to deliver in a high-pressure environment.

● Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.

● Comfortable with exceeding work timing based on process need.

● Graduation or 2 years diploma with 12th pass.

● Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ), and PowerPoint.

● Immediate joiners are preferred.

• Translate concepts into user flows, wireframes, mockups and
  prototypes that lead to intuitive user experiences.
• Facilitate the client's product vision by researching, conceiving,
  sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and
  mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to
  core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate
  your designs

• Bachelor of design / Master of design

• UX design experience.
• Expertise in standard UX software such as
  Sketch, Axure, InVision, UXPin and Zeplin.
• Basic HTML5, CSS3, and JavaScript skills are a
  plus.
• Ability to work with clients to understand
  detailed requirements and design complete user experiences that meet client
  needs and vision.
• Extensive experience in using UX design standard
  methodologies to design solutions, and a deep understanding of mobile-first and
  responsive design.
• A solid grasp of user-centered design (UCD),
  planning and conducting user research, user testing, A/B testing, rapid
  prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions
  efficiently and intelligently.
• Ability to clearly and effectively communicate
  design processes, ideas, and solutions to teams and clients.
• Ability to work effectively in a team setting
  including synthesizing abstract ideas into concrete design implications.
• Experience in UX/Product Design
• Teammate with great communication skills.
• You should be able to clearly articulate your
  design decisions and what problems they’re solving
• Strong understanding of UX fundamentals
• Exceptional design skills, production value and
  attention to detail
• Ability to create wireframes as well as visual
  design comps
• Understanding of common software development
  practices
• Excellent written and oral communication skills
  in English
• Skill in Adobe products (Photoshop and
  illustrator), and PowerPoint. Experience in Prototype applications is a plus.

About Vymo

Vymo is a Sanfrancisco-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo is funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically, learns from top performers, and predicts ‘next best actions’ contextually. Vymo has 100,000 users in 60+ large enterprises such as AXA, Allianz, Generali.Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.

What is the Personal Sales Assistant

A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo was engineered with a mobile-first philosophy. The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device. Explore Vymo https://getvymo.com/">https://getvymo.com/

What you will do at Vymo

From young open source enthusiasts to experienced Googlers, this team develops products like Lead Management System, Intelligent Allocations & Route mapping, Intelligent Interventions, that help improve the effectiveness of the sales teams manifold. These products power the "Personal Assistant" app that automates the sales force activities, leveraging our cutting edge location based technology and intelligent routing algorithms.

A Day in your Life 

• Design, develop and maintain robust data platforms on top of Kafka, Spark, ES etc.
• Provide leadership to a group of engineers in an innovative and fast-paced environment.
• Manage and drive complex technical projects from the planning stage through execution.
  
  

What you would have done  

• B.E (or equivalent) in Computer Sciences
• 6-9 years of experience building enterprise class products/platforms.
• Knowledge of Big data systems and/or Data pipeline building experience is preferred.
• 2-3 years of relevant work experience as technical lead or technical management experience.
• Excellent coding skills in one of Core Java or NodeJS
• Demonstrated problem solving skills in previous roles.
• Good communication skills.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.