Customer Success associate at Dozee · Aurangabad · 1 - 2 years · ₹3L - ₹3.5L / yr · Profitable · Posted 31 Jul 2025
Responsibilities :
- Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device.
- Product installation and provide troubleshooting support for devices.
- Perform site assessments and communicate device requirements to the remote team.
- Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard.
- Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
- Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
- Assist in ad hoc operational task, as required
Desired Experience:
- Graduation /Diploma ( Science / ITI preferred)
- 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
- Open to travel within the city .
- Open to working inside hospital wards and work in night shifts- occasionally as required,
- Good communication skills and fluency in local languages
- Prior experience of working with nurses/doctors is preferred
- Candidate should have basic understanding of operating a computer Additional
- good-to-have(s)
- If you have experience in the hospital/ healthcare segment
- If you have experience in working with startups
Shubham Vishwakarma
Full Stack Developer - Averlon
About Dozee
About
Dozee is India’s 1st AI-based contactless Remote Patient Monitoring (RPM) & Early Warning System (EWS) for continuous patient monitoring with a mission to develop & deploy intelligent technologies, solutions, and networks to provide a continuum of care, early warning systems, and responses to save lives.
Supported by the Government of India through BIRAC, Dozee is on a path to steer the trajectory of the public and private healthcare ecosystem. With the aim of providing connected health in every bed, Dozee strives to improve access and put patient care first with its vision of #HarBedDozeeBed. Dozee tracks vital parameters such as the Heart Rate, Respiratory Rate, Blood Pressure, Blood Oxygen Saturation, and Skin Temperature with clinical grade accuracy, and tracks sleep quality while flagging indicators of sleep apnea.
Dozee continues to reimagine health and create a future where healthcare is smarter and connected.
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Candid answers by the company
Dozee is an AI-based, Contactless and Continuous Remote Patient Monitoring + Early Warning System.
Dozee Pro (Connected Wards) monitors patients in hospital wards. Using our online platform Secure RPM Web or mobile application Secure RPM App, nurses and doctors have access to continuous patient vitals right from the nursing station to even when they are on the move.
The Dozee Pod connected to the sensor sheets uses ballistocardiography to capture the patient's micro-vibrations; this technology, coupled with additional accessories, provides an entire overview of patient vitals. Each of these physiological parameters are scored to create a cumulative Dozee Early Warning Score (DEWS). If a patient's condition crosses set threshold levels for vitals or DEWS increases to a high risk level, our Early Warning System triggers Alerts, notifying nurses for urgent clinical review and action.
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Job Title: Customer Service Representative – Healthcare – FEMALE
Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)
Department: Customer Service
Reports To: Operations Manager
About Miror
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in
Summary
We are seeking a motivated, customer-focused professional to join Miror Therapeutics Pvt. Ltd. as a Customer Service Representative. The ideal candidate will be responsible for handling customer interactions, supporting patients, and promoting Miror’s healthcare products and services with empathy, efficiency, and professionalism.
Key Responsibilities
· Handle inbound calls and make outbound calls to prospective and existing customers/patients to promote Miror’s healthcare products and services.
· Provide accurate and detailed product information, address customer queries, and deliver high-quality service with empathy and understanding.
· Communicate with customers through phone calls, WhatsApp, email, and SMS.
· Execute and manage WhatsApp and email marketing activities.
· Record, update, and maintain accurate customer information, interactions, and feedback in the system.
· Follow up with customers to ensure satisfaction and support patient engagement.
· Collaborate with internal teams to ensure smooth communication and customer experience.
Requirements
· Bachelor’s degree in any discipline; candidates with healthcare-related qualifications or experience will be preferred.
· 3–5 years of experience in customer service, inbound/outbound calling roles; healthcare industry experience is highly desirable.
· Strong verbal and written communication skills with persuasive ability.
· Proficiency in MS Office and basic computer applications.
· Customer-oriented mindset with strong problem-solving skills.
· Ability to multitask and work in a fast-paced environment.
Key Skills
· Customer Service Excellence
· Healthcare Product Knowledge
· Strong Communication & Relationship Management
· Empathy, Patience, and Active Listening
· Attention to Detail
· Time Management
Why Join Us?
· Work at the intersection of healthcare, community, and technology
· Directly impact the lives of women across India and beyond
· Flexible work environment and collaborative team
· Opportunity to grow with a purpose-driven startup
How to reach me?
Connect with me on my LinkedIn
Check us out on – www.miror.in
Best Regards,
Indrani Dutta
Senior HR Manager
www.miror.in
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2. Track and report service quality, response time, and customer satisfaction scores: drive corrective action on gaps
3. Maintaın regional spares avallabılıty at detined stock norms to support uninterrupted field response
4. Support installatıon commissioning, preventive maintenance. and decommissioning of cinema equipment as per schedule and OEM compliance
5. Monitor field engmneer productivity/perrormance agamnst detined KPIs and support upskilling through training coordination
6. Track repeat failure trends and drive reduction through root-cause and continuous improvement 1nitiatıves
7. Support AMC/service agreement reviews to ensure deliverables and renewals are met on time
8. Ensure IT systems uptime, asset/license tracking, backup, and disaster recovery processes are executed per detined SOPs
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon