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Customer Success associate
Customer Success associate
Dozee's logo

Customer Success associate

Sandhya M's profile picture
Posted by Sandhya M
1 - 2 yrs
₹3L - ₹3.5L / yr
Aurangabad
Skills
Biomedical engineering
Hardware troubleshooting
Product demonstration

Responsibilities : 

  • Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. 
  • Product installation and provide troubleshooting support for devices. 
  • Perform site assessments and communicate device requirements to the remote team. 
  • Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. 
  • Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
  • Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
  • Assist in ad hoc operational task, as required


Desired Experience:

  • Graduation /Diploma ( Science / ITI preferred) 
  • 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
  • Open to travel within the city . 
  • Open to working inside hospital wards and work in night shifts- occasionally as required,
  • Good communication skills and fluency in local languages
  • Prior experience of working with nurses/doctors is preferred
  • Candidate should have basic understanding of operating a computer Additional 
  • good-to-have(s)
  • If you have experience in the hospital/ healthcare segment 
  • If you have experience in working with startups


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About Dozee

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

About

Dozee is India’s 1st AI-based contactless Remote Patient Monitoring (RPM) & Early Warning System (EWS) for continuous patient monitoring with a mission to develop & deploy intelligent technologies, solutions, and networks to provide a continuum of care, early warning systems, and responses to save lives.


Supported by the Government of India through BIRAC, Dozee is on a path to steer the trajectory of the public and private healthcare ecosystem. With the aim of providing connected health in every bed, Dozee strives to improve access and put patient care first with its vision of #HarBedDozeeBed. Dozee tracks vital parameters such as the Heart Rate, Respiratory Rate, Blood Pressure, Blood Oxygen Saturation, and Skin Temperature with clinical grade accuracy, and tracks sleep quality while flagging indicators of sleep apnea.


Dozee continues to reimagine health and create a future where healthcare is smarter and connected.

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Candid answers by the company

What does the company do?
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Dozee is an AI-based, Contactless and Continuous Remote Patient Monitoring + Early Warning System.


Dozee Pro (Connected Wards) monitors patients in hospital wards. Using our online platform Secure RPM Web or mobile application Secure RPM App, nurses and doctors have access to continuous patient vitals right from the nursing station to even when they are on the move.


The Dozee Pod connected to the sensor sheets uses ballistocardiography to capture the patient's micro-vibrations; this technology, coupled with additional accessories, provides an entire overview of patient vitals. Each of these physiological parameters are scored to create a cumulative Dozee Early Warning Score (DEWS). If a patient's condition crosses set threshold levels for vitals or DEWS increases to a high risk level, our Early Warning System triggers Alerts, notifying nurses for urgent clinical review and action.

Product showcase

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Dozee for Hospital
Visit
Enhance patient outcomes with Automated Remote Patient Monitoring at scale in your hospitals
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Dozee for  Home's logo
Dozee for Home
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Keep your loved ones assured of your health and well-being with detailed health insights, no matter the distance
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