operations Intern at AJACKUS · Remote only · 0 - 2 years · ₹0.5L - ₹1L / yr · Profitable · Remote only · Posted 30 Aug 2023
Responsibilities
- Operational tasks
- Should be able to work in the US East Time zone idenpendtly
- Ensure the day-to-day functioning of team members operating hybrid is seamless.
- Ensure all team members are provided with all the necessary software, applications, assets, etc.
- Make co-working arrangements when the need arises
- Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
- Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
- IT Support
- Maintain IT software, tools, and applications repository.
- User management with regards to all the required software, tools, and applications generic and project-specific.
- Purchase, renewal, and cancellation of the software, tools, and applications.
- Ensure all the software, tools and applications have the least possible downtime.
- Logistics
- Take ownership of the logistical arrangements for company initiatives, programs or events.
- Vendor management
- Team Member Engagement
- Initiate, support, or coordinate events that play a role in team member engagement.
- Collaborate with other support teams, technology teams, and other stakeholders in their initiatives.
- Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.
- Other
- Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc.
- Achieve and maintain quality and efficiency in all tasks assigned.
- Align with the company's core values, respect, and adhere to all company guidelines.
- Operate with utmost integrity, behave ethically, and maintain respect for all.
- Event management
Qualifications
- Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA.
- Good communication skills
- Any prior experience is good to have
- People-oriented and results-driven
- Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive.
- Working knowledge of system and data security tools.
- Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
- The ability to work as part of a team.
- Resourceful, self-motivated, and proactive.
- Strong analytical and problem-solving skills.
- Excellent administrative and organizational skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AJACKUS
About
Ajackus is a people-centric technology company that helps small to medium-sized businesses and digital startups grow faster. With 11 years of experience in creating purposeful impact, we assist clients in enhancing their technological capabilities by building highly efficient and accountable remote technology teams that use a patented architecture to create secure and scalable business solutions.
We’ve been recognized as a ‘Great Place To Work’ and are intentional about creating a diverse and flexible culture for our team. We believe in our values, our culture, and in providing a platform for every individual to share their suggestions and ideas through an ownership-based model. For our strong ethics and value system, we have been recognized by the Government of India under the 'Companies that Care' initiative.
Ajackus has team members working from every part of India, our hybrid work policy allows us the flexibility and choice to work from anywhere while being productive and efficient. We provide a lucrative bouquet of benefits that don't just focus on great compensation structure but cover the holistic perspective of an associate's life.
Our solutions have saved lives (Healthcare), brought transparency in commerce (Fintech), helped people with the assets for life (Real-Estate), and allowed people to build on top of what we have created (Open Source). Besides these, we have extensively explored emerging technologies like IoT, AI/ML, and worked in industries like electronics, telecommunication, e-commerce, mental health & wellness, travel, media & publishing, entertainment, etc.
Our philosophy is simple, we may not know all the answers, but we know how to find all answers. Come, join us, in this journey to create a true impact in the world!
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
About the role
We’re hiring an IT Systems Administrator for an NBFC to secure endpoints, SaaS, and networks across ~50 branches, ~250+ field staff, and ~50+ office users.
This is primarily an IT Admin + Security role, with secondary exposure to AWS cloud ops + light DevOps + basic DB access management.
If you’re an IT Admin aiming to break into AWS Cloud Ops + DevOps, this role is a strong next step — you’ll own core IT/security and get hands-on exposure to cloud operations and deployments.
Key responsibilities (Primary: IT Admin + Security)
- Manage endpoint security for laptops and mobiles (policies, patching, encryption, antivirus/EDR); drive MDM implementation now/future (e.g., Intune/Jamf).
- Administer Google Workspace (Gmail/Drive/Calendar): users, groups, permissions, SSO, MFA, sharing controls.
- Own joiner–mover–leaver lifecycle: provisioning/deprovisioning, access controls, periodic access reviews.
- Secure branch connectivity: VPN, internal Wi-Fi, internet usage controls; coordinate troubleshooting and standardization across branches.
- Manage HO security stack: firewall operations, rule changes with change control, monitoring/log review (basic but consistent).
- Secure SaaS tools (CRM/HRMS/comms like Slack/Zoom): role-based access, MFA enforcement, offboarding, integration/OAuth controls.
- Maintain IT asset inventory: procurement coordination, issuance/return, audits, warranty/AMC, license renewals; remote lock/wipe for lost devices.
- Handle security incidents: phishing, account compromise, device loss/theft — contain, investigate, recover, and prevent recurrence.
- Run backups and basic DR testing; maintain SOPs/documentation and train staff on cyber hygiene.
- Provide hands-on user support: laptop builds, software installs, Outlook/Excel issues, VPN/Wi-Fi troubleshooting, escalations and vendor coordination.
Secondary responsibilities (AWS + DevOps + DB ops support)
- Support AWS administration: IAM users/roles/policies, MFA, access key hygiene, basic log review (e.g., CloudTrail).
- Manage AWS access controls: security groups/firewall rules, IP allowlists/whitelisting (admin tools, databases, vendor access).
- Assist engineering with DevOps operations:
- CI/CD support (deployment coordination, rollbacks, environment configuration)
- Secrets/credentials management and rotation (no shared creds)
- DNS + SSL/TLS certificates, basic monitoring/alerting coordination
- Bonus: Docker/Kubernetes and Terraform exposure
- Basic database operations (admin-lite):
- DB user creation, roles/permissions, least-privilege access
- IP allowlisting/whitelisting for DB access via VPN/approved sources
- Backup/restore verification coordination and basic monitoring signals (connections/storage)
Requirements
- 3+ years in IT security / systems administration (BFSI or branch-heavy org preferred).
- Hands-on with Google Workspace or Microsoft 365 administration.
- Must have hands-on experience leading or executing an email suite migration (e.g., Google Workspace ↔ Microsoft 365), including mailbox migration, DNS cutover, MX/SPF/DKIM/DMARC reconfiguration, and user transition management.
- Strong endpoint/security fundamentals: encryption, patching, AV/EDR, remote support, device compliance.
- Comfortable with networks: VPN/Wi-Fi/LAN troubleshooting; firewall basics and change discipline.
- Strong operational discipline: asset tracking, vendor management, documentation, ticketing, user communication.
- Practical AWS familiarity (IAM, access controls, logging) and ability to support DevOps workflows.
Nice to have
- Experience implementing MDM at scale (Intune/Jamf/SureMDM).
- Exposure to SOC2 / ISO27001 evidence, controls, and audit workflows.
- Scripting for automation (PowerShell/Bash/Python).
- Familiarity with managed databases and secure access patterns.
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Full Stack Developer - Averlon