Head Operations

Apply directly at VotersAI website (https://votersai.com/careers), a silicon valley, USA based start-up building a patent-pending, multi-tenant intelligence platform on AWS. We are hiring a DevOps / platform engineer to own our deployment pipeline, cloud infrastructure, observability, and reliability.

What you will do

• Build and operate CI/CD that deploys server-less services to AWS through GitHub Actions and OIDC (no stored credentials), with safe one-at-a-time deploys, verification, and fast rollback.
• Operate and harden a production AWS estate: Lambda, API Gateway, SQS with dead-letter queues, DynamoDB, RDS PostgreSQL, VPC networking, IAM, S3, CloudFront, Route 53, Cognito, Secrets Manager, SES.
• Build out observability — CloudWatch metrics, alarms, dashboards, structured logging, and alerting — and an operations and monitoring surface for the team.
• Engineer for resilience and scale: load and chaos testing, Step Functions self-healing and auto-remediation, capacity and concurrency tuning, and queue-based admission control for high-burst workloads.
• Own least-privilege IAM, secret rotation, and infrastructure security.
• Carry on-call; drive incident response and mean-time-to-resolve.

Required experience

• Minimum 5 years of professional experience is required, in DevOps, SRE, or platform engineering, with deep hands-on AWS: Lambda, API Gateway, SQS, DynamoDB, IAM, VPC, CloudWatch, EventBridge, Step Functions, S3, CloudFront, Cognito, Secrets Manager.
• Infrastructure-as-code: Terraform, CloudFormation, SAM, or CDK.
• GitHub Actions CI/CD, including OIDC federation to cloud roles.
• Strong in BOTH NoSQL and relational databases: DynamoDB (single-table design, capacity and throughput modeling) AND PostgreSQL (RDS operations, tuning, backups).
• REST API operations behind API Gateway: authorizers, throttling, CORS, staged

deployments.

• Observability and incident response: metrics, alarms, dashboards, alerting, SLOs, and MTTR discipline.
• Confident Python and Bash scripting; strong Linux

Preferred

• Capacity planning and queuing theory; chaos and load testing. High-volume messaging: SMS 10DLC and email deliverability.
• Multi-tenant SaaS, and operating under regulated-communications compliance such as TCPA.
• ClickHouse or another columnar / OLAP database in production.

Other Skills:

• Fluent in English
• Extremely focused work habits.
• You will be working on patent pending technology, strong Math background preferred.
• You will have the lifetime opportunity to learn cutting edge technology from Silicon Valley experts.

Location:

You should be able to commute to Aundh Area of Pune.

Job Title: Manual QA Engineer (Mobile & Web)

Location: Mumbai and Banglore

Experience: 2+ Years

Work Mode - 5 Days Work from Office

Employment Type: Full-time

About the Role

We are looking for a strong Manual Tester with deep technical understanding of the product domain and system architecture. This role is hands-on and focuses on end-to-end quality ownership across Mobile and Web applications. Interviews will emphasize practical testing expertise, system thinking, and problem-solving—not automation frameworks or coding exercises.

Key Responsibilities

• Perform thorough manual testing of Mobile (Android/iOS) and/or Web applications
• Analyze application behavior using tools like Android Studio, Xcode, and device/app logs
• Debug and investigate API failures, including response codes and error handling
• Validate backend workflows through database checks, cURL extraction, and Postman
• Understand and test end-to-end application flows, ensuring seamless interaction between frontend, backend, APIs, and databases
• Perform failure analysis and root-cause investigation, collaborating closely with developers
• Clearly document and communicate defects, impact, and test findings to engineering and product stakeholders
• Leverage AI tools to improve test coverage, efficiency, exploratory testing, and problem-solving within a manual testing setup

What We’re Looking For

• Strong experience in Mobile App and/or Web Application manual testing
• Solid understanding of backend architecture and how it connects to application workflows
• Excellent technical communication skills and ability to work cross-functionally
• Curious mindset with a willingness to adopt AI-driven tools to enhance testing outcomes

Nice to Have

• Experience testing complex, distributed systems
• Exposure to performance, security, or reliability testing (manual focus)
• Prior experience in fast-paced or product-driven environments

3 Mandatory Skills

1. Manual Testing Expertise (Mobile/Web) – Hands-on experience with Android/iOS or Web apps, including log analysis and debugging
2. Backend & API Understanding – API testing (Postman, cURL), DB validation, response code analysis, and root-cause investigation
3. Strong Technical Communication – Ability to clearly articulate issues, impact, and test results to developers and stakeholders

Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)

Mandatory (Experience 1): Must have 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).

Mandatory (Experience 2): Must have 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.

Mandatory (Experience 3): Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.

Mandatory (Skills 1): Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.

Mandatory (Skills 2): Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.

Mandatory (Skills 4): Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Mandatory (Company): B2C product organizations (fintech, e-commerce, edtech, or consumer platforms) with large-scale user datasets and analytics maturity.

Mandatory (Note): Don’t want data analysts; looking for strategic behavioral insight leaders or research-driven analytics professionals focused on user behavior and product decision-making.

1  Work under the Managers (Service Section) to learn to plan and direct the work of the

organization.

2. Help to set policies.

3. Learns line and Staff functions, Operations, Management viewpoints and Company policies and 

practices that affect each phase of business.

4.  Evaluate work output.

5. Work in all departments to acquire knowledge of methods, procedures, and standards

required for performance of departmental duties.

6. Work with and through Management to develop and implement actions that protect company assets 

and profitability.

7.  Responsible to extract all workshop reports fromiDMS and handover ot WM.

8. Assist pickup & drop allocation.

9. Assist front office job card closing & billing.

10. Assist walkin customers allocation to Service Advisor's

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

Key Qualifications

1) BS/MS in Computer Science or relevant field and 6+ years of experience in building backend services with

Python 3.7.x using Django >= 2.2.1, Django REST framework >= 3.13.1, Flask >=1.1.2 and relational databases

design and maintenance.

2) At least 4 years of solid experience in working with front-end MVC framework React and caching strategies

(memcached, Redis).

3) Expertise in building microservices-based and cloud-based architectures including development and deployment

in AWS.

4) At least 3 years of experience with Web Application technologies: REST, MongoDB, MySQL, NoSQL, AWS

Lambda, API Gateway and web servers Apache, Nginx.

5) Follows coding best practices to produce tested, scalable, reliable and maintainable code.

6) Hands-on experience in developing, deploying, and releasing large-scale applications.

Responsibilities

1) Understand complex requirements, scope and architect major features and perform API technical design for

junior developers to enhance the product at all layers.

2) Think in terms of future possibility of features, backward compatibility, and application performance.

3) Build cloud-based Python Django software products and implement UI components in React.js framework.

4) Write quality code (with comments, unit tests & documentation), design, implement and manage data pipelines

at enterprise scale with data migration and production data maintenance.

5) Collaborate with different teams to conceptualize, design, and build highly scalable and reliable software

solutions with REST APIs following SDLC best practices and DevOps principles.

6) Work closely with product, project and business teams to translate user feedback and company vision into

technical roadmap.

7) Possess strong product-centric mindset. You should be interested in the way software products are built and

comfortable to be proactive with your ideas and opinions.

 Must Have: BE/BTech/ME/MTech in Computer Science or Information Technology

Our Stack

Back-end: Python, Django REST, MySQL, Celery, Rabbitmq, Sqlalchemy, RDS

Front-end: JavaScript, React, HTML, CSS, Bootstrap

Ops: Docker, AWS, RDS, Terraform, Github Actions, AWS Route53, AWS cloudwatch

About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

You will be an experienced Backend Engineer with an interest in data and analytics, developing our fast growing Analytics Team. Working closely as an active team member, having ownership & accountability to develop analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

Key Skills and Experience  

Required Skills: JavaScript (ES6+), SQL, Nodejs, AWS (Lambda, Athena, S3) 

Good to have: TypeScript, IoT, AWS Certifications 

Experience: 4-6 years  

• Data processing and manipulation expert 
• Able to easily comprehend and write complex & efficient SQL queries  

• Ability to understand, design and fully document end-to-end scalable IoT systems 
• Expert in in building Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc) 
• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Experience of building secure, metered REST APIs and connectors for BI tools like Tableau and PowerBI 

• Hands-on programmer 

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Key Behaviours  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 

• Lead by example by demonstrating best practice and mentoring of team members 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps 
• Seeing a project through from conception into production and support ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Unafraid to own mistakes  
• Customer focussed