Head Operations

JOB DESCRIPTION

Position: Account Manager Sales

Location: Faridabad/Jaipur/Kolkata/Punjab

Experience required: 1- 3 years (B2B Sales) – Field Visit for meetings Salary Range: 3 LPA

Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)

Job Type: Full Time Requirement: Bike and Laptop

Role Description: We are looking for a Key Sales Manager to join our team at iTech Ecommerce Pvt. Ltd. This is a fulltime, on-field sales role. The ideal candidate will be responsible for managing and nurturing B2B leads, as well as acquiring new clients to drive business growth. Key Responsibilities:  Identify, generate, and manage new B2B leads  Build and maintain strong client relationships  Conduct meetings and presentations with prospective clients  Collaborate with internal teams to ensure client satisfaction and account growth  Meet and exceed sales targets  Working efficiently on CRM Eligibility Criteria:  Prior experience in the sales process, B2B preferred.  Excellent lead generation, communication, and negotiation skills  Strong interpersonal and relationship-building abilities  Smart worker who can figure out the challenges to convert lead.  Self-motivated person Note: Only male candidates are preferred for this role as of now, two wheeler and a laptop (in working condition) are mandatory. 

What You Will Do :

As a Data Governance Lead at Kanerika, you will be responsible for defining, leading, and operationalizing the data governance framework, ensuring enterprise-wide alignment and regulatory compliance.

Required Qualifications :

- 7+ years of experience in data governance and data management.

- Proficient in Microsoft Purview and Informatica data governance tools.

- Strong in metadata management, lineage mapping, classification, and security.

- Experience with ADF, REST APIs, Talend, dbt, and automation via Azure tools.

- Knowledge of GDPR, CCPA, HIPAA, SOX and related compliance needs.

- Skilled in bridging technical governance with business and compliance goals.

Tools & Technologies :

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Microsoft Purview capabilities :

1. Label creation & policy setup

2. Auto-labeling & DLP

3. Compliance Manager, Insider Risk, Records & Lifecycle Management

4. Unified Catalog, eDiscovery, Data Map, Audit, Compliance alerts, DSPM.

Key Responsibilities :

1. Governance Strategy & Stakeholder Alignment :

- Develop and maintain enterprise data governance strategies, policies, and standards.

- Align governance with business goals : compliance, analytics, and decision-making.

- Collaborate across business, IT, legal, and compliance teams for role alignment.

- Drive governance training, awareness, and change management programs.

2. Microsoft Purview Administration & Implementation :

- Manage Microsoft Purview accounts, collections, and RBAC aligned to org structure.

- Optimize Purview setup for large-scale environments (50TB+).

- Integrate with Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule scans, set classification jobs, and maintain collection hierarchies.

3. Metadata & Lineage Management :

- Design metadata repositories and maintain business glossaries and data dictionaries.

- Implement ingestion workflows via ADF, REST APIs, PowerShell, Azure Functions.

- Ensure lineage mapping (ADF ? Synapse ? Power BI) and impact analysis.

4. Data Classification & Security Governance :

- Define classification rules and sensitivity labels (PII, PCI, PHI).

- Integrate with MIP, DLP, Insider Risk Management, and Compliance Manager.

- Enforce records management, lifecycle policies, and information barriers.

5. Data Quality & Policy Management :

- Define KPIs and dashboards to monitor data quality across domains.

- Collaborate on rule design, remediation workflows, and exception handling.

- Ensure policy compliance (GDPR, HIPAA, CCPA, etc.) and risk management.

6. Business Glossary & Stewardship :

- Maintain business glossary with domain owners and stewards in Purview.

- Enforce approval workflows, standard naming, and steward responsibilities.

- Conduct metadata audits for glossary and asset documentation quality.

7. Automation & Integration :

- Automate governance processes using PowerShell, Azure Functions, Logic Apps.

- Create pipelines for ingestion, lineage, glossary updates, tagging.

- Integrate with Power BI, Azure Monitor, Synapse Link, Collibra, BigID, etc.

8. Monitoring, Auditing & Compliance :

- Set up dashboards for audit logs, compliance reporting, metadata coverage.

- Oversee data lifecycle management across its phases.

- Support internal and external audit readiness with proper documentation.

About the role

We are looking for a AI prompt engineer to assist in designing and organizing digital coloring books and related content for distribution channels. This is a remote/work-from-home position ideal for someone creative, detail-oriented, and eager to learn.

Responsibilities

●      Assist in creating and organizing coloring book content (themes, illustrations, layout)

●      Design covers and interiors using tools like Canva (basic knowledge is a plus)

●      Ensure files are KDP-ready (correct dimensions, formatting, and resolution)

●      Support in researching trends and developing ideas for new books

●      Maintain an organized asset library for all created content

Location & commitments

●      Work from home

●      Part-time or full-time based on availability and workload

Candidate requirements

●      Creativity and an eye for detail

●      Basic knowledge of Canva is a plus (training can be provided)

●      Interest in coloring books, publishing, or graphic design

●      Willingness to learn and grow in the digital publishing space

●      Must have a computer/laptop and internet connection

Salary Structure

●      Monthly pay: Up to ₹10,000 based on experience and performance

Required Skills

• 4-6 years of professional experience building server applications with Node.js and the Spring framework.
• Experience working with the AWS Development stack, including: Lambda, API Gateway, DynamoDB, Cognito, Mobile Analytics, EC2 and RDS

Experience working with a handful of the following:

• relational databases: MySQL, or PostgreSQL or Oracle
• document-based data stores: MongoDB or CouchDB,
• key-value stores: DynamoDB, Redis, Memcached
• column-stores: Cassandra, Vertica
• Ability to work with front-end web technologies, like: HTML5/CSS3/Angular/Bootstrap
• Strong familiarity with *nix command line operations

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Srijan is hiring for a Scrum Master/Senior Scrum Master role with a permanent WFH option.

A notice period of 30 days or less is preferred.
Remote working option available.


Roles and Responsibility:

 Backlog Maintenance

• Create and Manage Backlog
• Backlog grooming: Manage/Update “sprint-backlog” and “project-backlog” regularly after client calls and demos
• Plans forward-looking technology investigations (spikes / POC)
• After each sprint demo work with the dev team to estimate and re-estimate the backlog
• Facilitate prioritization of backlog first time;
• Facilitate prioritization of backlog during planning n+1 sprint with client
• Creating mock-ups/wireframes/Sketch images to illustrate or to detail for getting clarity from the client, and for communicating the task to the dev team
• Use JIRA for all backlog (no use of Google spreadsheets)

Daily Stand-ups

• Drive daily-stand-ups
• Ask what was done yesterday, what is the plan for today
• Ask probing questions in the stand-ups and outside of it
• Identify potential roadblocks or challenges that may come up
• Consult Group Lead and raise your concerns
• Implement advice by GL
• Ensure that the team is working towards completion of the sprint; each stand-up well did, will suggest if the velocity is enough to complete Sprint or no
• (Maintain and) Update the “information radiator board (with stickies)” for all sprints

Sprint Demos

• Run sprint demos
• Calls must be marked on the client and team’s calendar; no ambiguity in when calls happen
• Every member must be present on calls at least 2-mins before the scheduled time on the calendar; be the first to join the call as moderator
• If you are unable to join, ensure that the session is recorded; if it cannot be recorded, ensure the team has captured all feedback during the demo

Business Analysis

• Understand the business of the client and the project
• This will enable you to question business needs that clients communicate
• Validate and record agreements in stories, acceptance criteria
• Create mock-ups/wireframes/Sketch annotations to illustrate or to detail --  for getting clarity from the client; and for communicating the task to the dev team -- put these in stories in JIRA

Project Management

• The Plan -- Do -- Check -- Act (Complete control on the project)
• Create Physical boards “information radiator board (with stickies)
• Plan deliverables (JIRA/Sprint) along with the team
• Organize the Sprint, get re-estimates done,
• Plan Sprint n+1 with the client -- prepared stories for the n+1 sprint to be taken up by dev team; work with QA in
• Learn to read JIRA Burndown Charts to know if the project is on time or is there likely to be a delay
• If there is likely to be a delay, speak to the Agile Coach / Group Lead to decide the nature of communication to be sent to the client
• Release Planning - define release goals

Quality Assurance

• Detail out stories with acceptance criteria
• Ensure all stories have acceptance criteria
• Work with QA in improving quality of acceptance criteria
• Work towards zero-defect sprints
• Defect triage - accept/reject
• Support the Dev+QA team in testing yourself
• Use JIRA for all these activities
• Drive testing strategy
• Deliver stories piecemeal for testing throughout the sprint
• Validate technical architecture by asking relevant questions

Stakeholder Management

• Send out weekly Status emails to internal and external clients -- must be on SM’s calendar
• Red, Amber, Green status
• Budget consumption
• Key activities this week
• Pre-empt and document roadblocks that you/team foresee
• Raise/Flag issues to clients and work aggressively within the team/org to mitigate this
• Coach clients on agile/scrum, our model, align them on our practices, using Jira, etc

Engineering Practices

• Drive towards Unit Testing
• Drive towards Continuous Integration (CI) using Jenkins; leads to a clear release and deployment strategy/plan
• Piecemeal UAT strategy
• Drive Intrinsic quality like Code, stories written, test scenarios written
• Continuously monitor and improve them. Question people on them
• Use Jira rigorously to track stories, defects, and manage it end to end.

People, Process and Tool Coach

• Coach people to improve in their role
• Challenge and question people on the way they are working to make it better
• Run sprint-retros
• During retros listen for “cause” behind the words; by asking probing questions
• Continuously strive to improve yourself
• Handhold team on Scrum way of doing
• Strategize which tool to use for what purposes.

• 8+ years of experience as a Scrum Master
• Must have experience leading a team of around 15-20 team members in an Agile environment.
• Experience working in multi-geo or offshore environment
• JIRA experience
• Excellent verbal, written, and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem-solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities
• Proven ability to thrive in a fast-paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• CSM (Certified) or PMP (Certified) Good to have

We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions 
• Integration of user-facing elements developed by front-end developers with server-side logic
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
•  

Skills

• Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools 
• Familiarity with development aiding tool familiarity with continuous integration

Company:   

GrowSmart SMB Solutions Private Limited - We are a fast-growing vertical SaaS company based in Chennai. Our all-in-one, vertical-focused ERP product - GrowSmart - is used by industry leaders all across India. We work with companies in the following verticals: HVAC, MEP, Medical Equipments, Industrial Equipments, System Integrators, Fitness Equipments, and the like.  Our Website: https://growsmartsmb.com

Our Culture: Young, friendly, and flat team; respect for every individual; challenging work environment; larger responsibilities earlier in your career; freedom to innovate; commitment towards results; recognition for hard work; good work-life balance.

About the job: We are in the Scale-Up phase of our journey. We are looking for growth-orientated SDRs to join us and help scale our growth. We are focused on India and Asia. So, no night shifts. 

Designation: Sales Development Representative

Experience: 1-3 years experience in an outbound SDR role in a B2B SaaS environment.

Key Responsibilities:

1. Gain a clear understanding of the product, ICP, value proposition, and product positioning.
2. Research, Identify, prospect, and qualify leads in assigned industry verticals.
3. Generate SQLs through outbound campaigns - cold calling, email campaigns, LinkedIn.
4. Consistently meet monthly targets for activities, demos, and SQLs.
5. Experiment, measure, learn, and refine the outbound playbook.
6. Maintain contacts/leads, activities in CRM
7. Nurture leads through emailers, social media engagements.

Skills:

1. Demonstrated expertise in prospecting and lead generation in B2B SaaS.
2. Excellent verbal communication - English, Hindi (optional). Excellent email and written communication.
3. Proven track record of prospecting via email, cold calling, and LinkedIn.
4. Consultative sales - understand and clearly articulate value proposition to potential customers.
5. Work with cross-functional teams to answer customer questions.
6. Passionate, energetic, and persuasive
7. Positive attitude and demonstrated ability to deal with rejections
8. Strong analytical and reasoning skills. Ability to learn new concepts quickly.

Location: Chennai