Business Analyst

Job Summary

We are looking for a motivated and results-driven Inside Sales Executive to support our IT sales initiatives. The role involves engaging with prospective clients, understanding their requirements, and driving sales for IT products and services through inside sales channels.

Key Responsibilities

• Generate and qualify leads through calls, emails, and digital platforms
• Pitch IT products and services to prospective customers
• Understand client requirements and propose appropriate solutions
• Maintain regular follow-ups with prospects to convert leads into sales
• Coordinate with technical and delivery teams for solution alignment
• Maintain accurate records of interactions, leads, and sales activities in CRM
• Achieve assigned sales targets and contribute to revenue growth
• Build and maintain strong client relationships
• Required Skills & Qualifications
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation abilities
• Basic understanding or exposure to IT products and/or IT services sales
• Ability to articulate value propositions clearly and confidently
• Willingness to learn, adapt, and work in a fast-paced sales environment
• Proficiency in MS Office; CRM exposure is an added advantage

Experience

1. 0 to 2 years of experience in Inside Sales
2. Prior experience in IT product or IT services sales is preferred

What you'll work on

* Performance validation of large SaaS platforms

* Load, stress, endurance and spike testing

* Performance testing using K6

* Testing cloud-based systems on AWS

* Identifying bottlenecks and recommending improvements

Skills we’re looking for

* Strong experience in performance / non-functional testing

* Must have Hands-on with AWS and large-scale system testing

* Experience testing applications deployed on AWS

* Understanding of distributed systems and performance metrics

Senior Python Developer

Experience: 4–8 Years

About the Role

We are looking for a Senior Python Developer Engineer to join our team. This role focuses on building and maintaining data-intensive backend systems, handling large-scale datasets, and exposing insights through robust, scalable APIs.

You will work closely with operational and transactional data, design efficient data pipelines, and build backend services that power analytics, reports, and ERP workflows. The ideal candidate is strong in Python, excellent with data and databases, and capable of owning features end-to-end.

Key Responsibilities

• Analyze large datasets to identify trends, inconsistencies, and operational insights.
• Design, build, and maintain backend services and REST APIs using Python and FastAPI.
• Perform advanced data manipulation and aggregation using Pandas, NumPy, and SQL.
• Design and optimize data pipelines for analytics, reporting, and downstream systems.
• Implement automated data quality checks, validations, and monitoring scripts.
• Work closely with product, application, and business teams to translate raw data into clear, actionable outputs.
• Optimize query performance across relational and analytical databases.
• Expose processed data and insights via APIs or dashboards for consumption by web or ERP applications.
• Ensure high standards of code quality, performance, scalability, and maintainability.
• Write clear documentation for APIs, data flows, and processing logic.

Required Skills & Qualifications

• 4–8 years of strong, hands-on experience with Python in production systems.
• Excellent experience with data handling, processing, and large datasets.
• Strong experience building APIs using FastAPI (or similar frameworks).
• Deep expertise in Pandas, NumPy, and SQL.
• Solid experience with MySQL and PostgreSQL.
• Experience working with analytical or reporting workloads.
• Strong understanding of data modeling, joins, aggregations, and performance tuning.
• Proficiency with Git and collaborative development workflows.
• Strong analytical and problem-solving skills with the ability to work independently.

Good to Have

• Experience with ClickHouse, Databricks, or Elasticsearch.
• Exposure to data engineering concepts such as ETL/ELT, batch processing, and data pipelines.
• Experience with workflow orchestration tools (Airflow, Prefect, Dagster).
• Familiarity with data visualization libraries (Plotly, Matplotlib, Seaborn).
• Experience with AWS services (S3, EC2, RDS, Lambda).
• Prior experience integrating data services into ERP or business applications.

Soft Skills

• Strong analytical mindset and attention to detail.
• High ownership and accountability.
• Ability to work independently with minimal supervision.
• Clear communication and documentation skills.
• Proactive, solution-oriented approach.

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

At Mojocare, we’re building a neo-digital clinic enabling Indians to take control of their health,

wellness and happiness. Our mission is to make specialty primary care patient centric,

convenient and accessible to a billion Indians.

Mojocare provides treatment plans that are doctor-approved and backed by science,

personalized for one’s specific wellness goals by our team of reliable clinical experts. We

provide treatment plans across men’s sexual wellness, women’s wellness and PCOS, hair and

skin care, weight management, mental wellness. Our complete ecosystem goes beyond

products, providing the modern consumer access to care and support from a community of

doctors, therapists, dieticians and wellness experts.

We have an ambitious mission and even more ambitious team. Founded by IITians and domain

experts, we are backed by some of the most marquee investors in the country, including the

founders of Lenskart, Cred, Curefit, 1mg, GoMechanic. We have grown 50x in the last 12

months with plans to grow 20x in the next 2 years – come join us to create the future of primary

healthcare, now.

We are looking for well rounded people who care about their craft and understand software

development. While we value a formal degree in computer science we do not require one - a

candidate with a strong background, open mind and ability to learn would be an ideal addition to

our team.

Responsibilities

● Deep understanding of Python/Django and web Architecture

● React Experience and GraphQL Experience is desired

● Strong System design fundamentals

● Maintenance work including but not limited to bug fixes for production, security

vulnerabilities fixes, deployments in production, production outage analysis and fixing.

● Review work estimates, code and deliverables of technical team members and provide

oversight of solution builds. Build highly scalable products, maintain security of data and

stability of the website/app.

● Ensure correct usage of industry standard software and frameworks.

● Coach less-experienced members of your team.

● Grow the internal information technology development organization; manage and recruit

a multi-disciplinary high-performance technology team

Requirements

● Experience in Full stack development

● Expertise with either Python/Django or ReactJS

● Bachelors/Masters in Computer Science from a Tier 1 College/University or equivalent.

● Experience with JIRA, GIT, CI-CD pipelines.

● Ability to adapt to new technologies to meet the changing demands of scalability and

usage, manage traffic and load on the server.

● Experienced with managing security, external authentication, third party security, API

authentication Ability to solve problems creatively and effectively

● Good communication and problem-solving skills

● Good understanding of website architecture and aesthetics

Look forward to:

● Working with a world-class team.

● Fun & work at the same place with an amazing work culture and flexible timings.

● Get ready to transform yourself into a A+ Employee

Join Mojocare and Make History!

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

Who We are?

At e6data (https://e6x.io/" target="_blank">https://e6data.io) we’re building core algorithms that make querying 25 - 200X more performant (i.e. faster and/or cheaper) than every other analytics platform in the world. This results in billions of dollars of value unlocked across faster analytics, savings on computing/infra, and new use cases become possible.

Our core team has 100+ years of combined experience and 10+ patents across diverse but complementary disciplines like real-time databases, time-series databases, SQL OLAP engines, distributed computing platforms, stream processing, and log analytics. Two of the founding team are second-time founders with past exits.

We are passionate about solving the deepest and most important problems in computer science and believe in making our technology available to customers regardless of their location, size, or budget. Our vision is for e6data to power every analytical workload in the world - regardless of deployment scenario (cloud, on-premise, edge), across every use case (end-user queries, ETL / data pipelines), and every latency requirement (batch, streaming / real-time).

What you will do?

• Write awesome code
• Your primary focus will be on building our product around our core algorithms. You will collaborate with our Performance Engineering and DevOps teams.
• Identify tactical and long-term product improvements (could be code, script, etc.) so that e6data development is based on frictionless onboarding of customers
• Build our internal Data Platform using e6data
• Adding scalable functionality to the core e6data engine for new features like UDFs, SQL functions, etc

What we are looking for?

• Worked with Java for a minimum of 4 years
• Knowledge of SQL Query planning will also be good to have
• A passion for continuous learning and growth (both at a personal and team level)
• Strong team player
• Experience (or enjoys) working in a startup will be an added advantag

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus