Business Analyst

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

Position Overview:

We are seeking a highly skilled and experienced Junior Designer to join our dynamic team. The Junior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

• 2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.
• 3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.
• 4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.
• 5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.
• 6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.
• 7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.
• 8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.
• 9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.
• 10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 2 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Company: Misuraa Projects LLP

Location: Laxmi Industrial Estate, Andheri West, Mumbai

Website: www.misuraa.com

Responsibilities:

• Manage the Managing Partner's calendar, including scheduling meetings and travel arrangements.
• Handle communication on behalf of the Managing Partner, including emails, calls, and correspondence.
• Assist in preparing agendas, taking minutes, and coordinating logistics for meetings.
• Organize travel plans, including flights, accommodations, and itineraries.
• Coordinate tasks for projects, track progress, and ensure deadlines are met.
• Maintain well-organized digital and physical records for efficient information access.
• Build and manage professional relationships with stakeholders and act as a liaison.
• Address challenges proactively and support daily operational tasks as needed.

Requirements:

• Strong follow-up and organizational skills.
• Proficiency in Microsoft Office and Google Workspace, with advanced Excel skills.
• Excellent verbal and written communication in English; shorthand skills are a plus.
• Minimum 2 years of experience as an assistant or secretary.

Perks:

• Competitive leave structure, performance bonus, Sunday off, and leave encashment.
• Positive work environment promoting teamwork and mutual respect.

Job Type: Full-time

Pay: ₹24,000.00 - ₹26,000.00 per month

Required Skills:

1. Strong hands-on experience on Boomi Process building & deployment, Boomi EDI Integration, Boomi API management, alert framework/exception handling, connectors/listeners, integration packs usage and all aspects of design, development, performance tuning and operational support of the software suite.

2. Define clients' integration requirements through analysis, and design

3. Provide technical direction and assistance to clients regarding their integration needs

4. Plan, design, implement and document integration processes varying in levels of complexity

5. Develop test plan specifications, test and debug processes according to plan. Work with customer on user acceptance testing.

6. Provide on-going education and technical assistance to current and prospective customers

7. Display initiative, self-motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers

8. Experience on multiple integration frameworks (TIBCO, Mulesoft, Oracle SOA etc) highly preferred.

9. Experience in implementing at least 1 to 2 full cycle of projects involving integration of Trading Partners, ERP and/or non-ERP systems, on-premise and Cloud/hybrid integration's.

10. Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

11. Excellent analysis skills and the ability to develop processes and methodologies.

12. Candidate having experience in scripting (JavaScript/Groovy) is added advantage

13. Understanding and Knowledge of JSON, XML, Flat Files (CSV, Fixed-Width), EDI and Knowledge of enterprise systems (CRM , ERP [NetSuite]) and MDH

We are not looking for someone who is:

1. Never worked on customer facing role with international customers.

2. Never lead a team with minimum of three members

3. Never lead the high level design, Technical design discussions and can define work break down structure

4. Not flexible for 24x7 rotational shifts and not ready to work from office.

WordPress JD Below:-

• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Should know WordPress Customization of themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Monitoring the performance of the live website.
• Must have hands on experience with JavaScript
• Job Location- Rajkot

The HR Manager is responsible for overseeing all aspects of the human resources function within the organization, including recruitment and selection, employee relations, performance management, compensation and benefits, training and development, and compliance with labor laws and regulations. The HR Manager will serve as a strategic partner to senior leadership, providing guidance and recommendations to support the achievement of the organization's goals and objectives.

Key Responsibilities:

Recruitment and Selection

Develop and implement recruitment strategies to attract and retain top talent

Manage the full recruitment cycle, including job postings, resume screening, interviewing, and selection

Ensure compliance with all equal employment opportunity laws and regulations

Maintain up-to-date knowledge of labor market trends and best practices in recruitment and selection

Employee Relations

Provide guidance and support to managers and employees on employee relations matters

Conduct investigations into complaints and grievances and make recommendations for resolution

Develop and implement policies and procedures related to employee relations

Ensure compliance with all employment laws and regulations

Performance Management

Develop and implement performance management systems and processes

Provide guidance and support to managers and employees on performance management matters

Monitor and evaluate the effectiveness of the performance management system

Ensure compliance with all employment laws and regulations

Compensation and Benefits

Develop and implement compensation and benefits programs

Conduct market research to ensure competitive compensation and benefits

Provide guidance and support to managers and employees on compensation and benefits matters

Ensure compliance with all employment laws and regulations

Training and Development

Develop and implement training and development programs to support employee growth and development

Conduct training needs assessments and identify areas for improvement

Provide guidance and support to managers and employees on training and development matters

Ensure compliance with all employment laws and regulations

Compliance

Ensure compliance with all labor laws and regulations

Develop and implement policies and procedures to ensure compliance

Monitor and evaluate compliance with policies and procedures

Conduct regular audits to ensure compliance with all employment laws and regulations

Qualifications:

Bachelor's degree in Human Resources or related field

Minimum of 5 years of experience in human resources management

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Knowledge of labor laws and regulations

Proficiency in Microsoft Office Suite

Working Conditions:

The HR Manager will work in an office environment and may be required to work occasional evenings or weekends. Travel may be required to attend training seminars or to visit other company locations.

We are hiring a Magento Developer for Dehradun location with Ftechiz Solutions.

• Substantive experience developing on the Magento platform
• Expert in PHP programming along with Zend and CodeIgnitor framework
• Experience with MySQL database design and administration
• Experience with XML / SOAP / WDSL
• Experience with Subversion
• Knowledge of current HTML / CSS / XHTML standards
• Knowledge of JavaScript / AJAX technologies and methods
• Specific Magento experience...
• Configure multiple stores and authentication features
• Integrate creative designs into Magento from HTML templates
• Integrate with payment gateways (authorize.net, etc)
• Integrate with shipping providers (Fedex, UPS, etc)
• Installing and skinning Magento modules
• Creating custom Magento modules, a plus
• Customize product and inventory management features
• Take advantage of Magento web services
• Cross-browser testing and implementation