What you will do: Planning all aspects of logistics operations including inbound/outbound logistics through the sea, road, and air, shipping and customs clearance, insurance related to company and logistics operations. Managing relationships with logistics service providers for transportation, customs clearance for both inbound and outbound operations. Coordinating with manufacturing divisions to ensure the timely and accurate delivery of goods. Liaising with Sales and Marketing to ensure that distribution readiness for new product lines. Managing 3rd-party logistics service provider relationships effectively and driving continuous improvement and cost reduction initiatives for warehousing and delivery operations. Ensuring effective and efficient warehouse and logistics operations. Liaising with internal stakeholders (Sales, Supply Chain and Quality), clients and suppliers and ensuring a seamless supply of products to and from the warehouse. Monitoring and allocating storage space. Ensuring effective inventory management and storage space optimization. Liaisoning with external stakeholders in Customs, DGFT, Wildlife, Regulatory authorities, Drug commissioners, etc. Additional Duties and Accountabilities : Strategically plan and manage logistics, warehouse, transportation and customer delivery services. Direct, optimize and coordinate full order cycles to achieve the best results. Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. Arrange warehouse, catalog goods, plan routes, etc. Resolve any arising problems or complaints in-home delivery. Supervise, coach and train on field delivery workforce. Meet cost, productivity, accuracy, and timeliness of targets. Maintain metrics and analyze data to assess performance and implement improvements. Comply with laws, regulations and ISO requirements
What you will do: ➢ Customer Service Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone. Communicate Nirogam’s purpose, core values and vision to customers. Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details. Take bookings for medical consultations. Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions. Follow up periodically for repeat orders, or as prescribed. ➢ Complaint Resolution Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads Manage issues and escalate complaints to the right desk for fast complaint resolution. Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences. Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations. Remain calm if and when the customer is irate. As necessary, escalate and/ or take help. Be a problem solver and work on customer retention. Ensure customer satisfaction. Maintain a positive, empathetic and professional attitude towards every customer at all times. ➢ Billing and invoicing Provide invoice to customers for their purchase orders Handle queries around the exchange of goods, sort out payment and billing related queries. Take orders, process orders, forms, applications, and requests and process returns ➢ Work Management Know Nirogam’s products inside and out. Keep records of customer interactions, transactions, comments and complaints. Manage and balance workloads, set priorities and ensure that all benchmarks are met Work cross-functionally with internal departments. Adopt a systematic and automated way of working. Collect and compile recurring issues, document cases for management to prioritize as needed. Strive to increase opportunities for sales/growth through effective customer service. Provide feedback on the improvements that can be made to the customer service process. ➢ Relationships Build highly efficient and effective working relationships with team members Make work engagement a priority ➢ Quality Make sure all open communications are answered and closed in real-time. Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions Provide feedback on the improvements that can be made to the customer service process. Never give incorrect information and or make false recommendations.
Urgently required a female candidate: Good Communication and interpersonal skills Proficient in MS Office Well versed with written and spoken english Self motivated and hard working Salary no bar for deserving candidates
Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. The primary responsibilities of a Customer Service Executive would be: • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Ability to multi-task, prioritize, and manage time effectively
Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability
Work in a fast-paced environment to acquire new customers, increase the revenue growth for an organization, and make sure all aspects of the sales orders meet requirements of the client and the company. -Making calls and following up with potential clients and aim conversions. -Offering online demonstrations to potential clients -Working with community partners to increase involvement and developing relationships with potential clients -Going over the perks and benefits of making purchases through one company versus another -Developing and analyzing data to determine how to better reach out to customers making sure to understand the individual and unique needs of each customer You should be: -An effective communicator and a hustler -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criterion as long as you are sincere and hungry to learn Skills: Sales Management, Customer Relationship Management, Communication Skills, Influencing Skills
IT MNC seeking Japanese Language Experts