Customer care representative

The client provides a unique platform that aims to revolutionize the way direct-to-consumer (D2C) brands interact with their consumers in the offline & online spaces and grow their sales & profitability. 

The Product Manager will be responsible for the complete product life cycle, from early-stage research and ideation, through implementation & iteration based on business process definition and its key metrics.

We're dedicated to the agile methodology and are believers in lean product development. We are looking for people who are eager to deliver across the entirety of the product development lifecycle and areas. We are keen that you bring experience that you can impart to the rest of us but also are motivated to improve in many other skills and be humble enough to take the initiative to unlearn & learn.

Key Requirements

- Experience as a Business Analyst or as a product manager, preferably from a product development, product-based, or Tech Platform based company.

- Understanding Business Processes, Output, and Input Metrics is essential.

- Experience working closely with design and development teams in an agile software development environment.

- Communication, networking, and stakeholder management skills.

- Creativity in problem-solving combined with an anything is possible attitude.

- Ability to expertly marry qualitative and quantitative inputs to form deep customer insight.

- Ability to think long-term strategically as well as get engaged in the day-to-day execution details.

- Technical knowledge and ability to learn complex, technical topics quickly and articulate & explain them simply.

- Understand the trade-offs of implementation and help dev teams to make the right call.

- Passion for technology trends, emerging architectures, and fundamentals of creating a scalable and user-friendly system.

What You'll Do

- Drive the technical vision and roadmap for your product area with Backlogs assembled to create a world-class technology platform for retail & e-commerce. ( Phygital)

- Process Definition and detailing of requirements, workflow, user interfaces, business logic, and key business metrics (Input and Output).

- Able to map Epics, User Stories from the Business Requirements and Process Flows.

- Design & solidify the software development processes as the development processes are getting defined at this time.

- Use data to derive insights from usage and feature adoption.

- Hire and grow the team, while working alongside them

Preferred Skillsets:

• Understanding of e-commerce & Retail domain

• Expertise in Microsoft applications – Excel, Word, PPT, etc.

• Experience in Agile development tools like Confluence, JIRA, Redmine, etc.

• Strong written and verbal communication skills

Qualifications:

• B.E/MBA from Tier 1 /2 Institutes

• 4+ years of overall experience Desired, Min – 2 Years.

Responsibilities

·        You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences for our customers.

·        With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.

·        You will identify functional /non-functional issues and come up with creative resolutions from test automation.

·        You are responsible for adhering to best QA Automation practices and improving the quality of the products continuously.

·        You are responsible for creating reliability that enables and validates high quality releases at a fast pace.

·        You are responsible for creating and executing automation scripts on multiple platforms on Desktop, Mobile-Web and devices (iOS and Android app).

·        You are responsible for mentoring and guiding peer teammates for various projects.

·        Collaborating with QA Analysts and Software Developers to develop solutions.

·        Experience with Agile Scrum process.

·        You should have strong knowledge of different frameworks and knowledge of developing a test framework from scratch.

Desired Skills:

·        You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.

·        Strong coding skills and OOD/OOP knowledge.

·        You should have around 5 -8 years of experience in test automation of Web/Mobile either.

·        You should have exposure to distributed systems or web applications/mobile applications.

·        Strong understanding of various testing cycles and release activities.

·        You must be aware of frameworks like Page Object Model, funtional object model.. etc.

·        Good to have working knowledge on performance testing and API testing tools like jmeter, Postman and rest-assured.

·        Experience participating of setup of test automation as part of CI/CD pipelines from the scratch.

·        Proficiency in programming languages in Java.

·        Have experience in industry best practices in development processes.

·        You should have strong experience in Selenium, appium, rest-assured.

Qualifications

·        Bachelor's degree in CS/IT/EC/ or any Related field.

·        Previous experience as a test automation engineer (at least 3 years as SDET)

·        Excellent mathematical and problem-solving skills.

·        Highly accurate and detail-oriented.

MODE OF INTERVIEW - FACE TO FACE

MODE - WORK FROM OFFICE

LOCATION - BANGALORE

JOB DESCRIPTION -

At least 5+ years’ experience working in the IT industry

• 4+ years of experience developing custom applications on the Salesforce development environment including Force.com IDE, Migration Tools, SOSL, SOQL and Web Services
• Solid understanding of Salesforce, such as configuration, workflows, triggers, managing custom objects, fields, formulas, Force.com IDE, Migration Tools, SOSL, SOQL, Web Services, Lighting Enablement, Aura framework and Lightning web components.
• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
• Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
• Must be able to work flexible hours to collaborate with remote IT and business team members • Excellent analytical, organizational and problem-solving skills • Excellent written and oral communication skills • Strong customer service mentality

Job Type: Full-time

Our goal

We are reinventing the future of MLOps. Censius Observability platform enables businesses to gain greater visibility into how their AI makes decisions to understand it better. We enable explanations of predictions, continuous monitoring of drifts, and assessing fairness in the real world. (TLDR — build the best ML monitoring tool)

The culture

We believe in constantly iterating and improving our team culture, just like our product. We have found a good balance between async and sync work — default is still Notion docs over meetings, but at the same time, we recognize that as an early-stage startup brainstorming together over calls leads to results faster. If you enjoy taking ownership, moving quickly, and writing docs, you will fit right in.

The role:

Our engineering team is growing and we are looking to bring on board a senior software engineer who can help us transition to the next phase of the company. As we roll out our platform to customers, you will be pivotal in refining our system architecture, ensuring the various tech stacks play well with each other, and smoothening the DevOps process.

On the platform, we use Python (ML-related jobs), Golang (core infrastructure), and NodeJS (user-facing). The platform is 100% cloud-native and we use Envoy as a proxy (eventually will lead to service-mesh architecture).

By joining our team, you will get the exposure to working across a swath of modern technologies while building an enterprise-grade ML platform in the most promising area.

Responsibilities

• Be the bridge between engineering and product teams. Understand long-term product roadmap and architect a system design that will scale with our plans.
• Take ownership of converting product insights into detailed engineering requirements. Break these down into smaller tasks and work with the team to plan and execute sprints.
• Author high-quality, highly-performance, and unit-tested code running on a distributed environment using containers.
• Continually evaluate and improve DevOps processes for a cloud-native codebase.
• Review PRs, mentor others and proactively take initiatives to improve our team's shipping velocity.
• Leverage your industry experience to champion engineering best practices within the organization.

Qualifications

Work Experience

• 5+ years of industry experience (3+ years in a senior engineering role) preferably with some exposure in leading remote development teams in the past.
• Proven track record building large-scale, high-throughput, low-latency production systems with at least 3+ years working with customers, architecting solutions, and delivering end-to-end products.
• Fluency in writing production-grade Go or Python in a microservice architecture with containers/VMs for over 5+ years.
• 2+ years of DevOps experience (Kubernetes, Docker, Helm and public cloud APIs)
• Worked with relational (SQL) as well as non-relational databases (Mongo or Couch) in a production environment.
• (Bonus: worked with big data in data lakes/warehouses).
• (Bonus: built an end-to-end ML pipeline)

Skills

• Strong documentation skills. As a remote team, we heavily rely on elaborate documentation for everything we are working on.
• Ability to motivate, mentor, and lead others (we have a flat team structure, but the team would rely upon you to make important decisions)
• Strong independent contributor as well as a team player.
• Working knowledge of ML and familiarity with concepts of MLOps

Benefits

• Competitive Salary 💸
• Work Remotely 🌎
• Health insurance 🏥
• Unlimited Time Off ⏰
• Support for continual learning (free books and online courses) 📚
• Reimbursement for streaming services (think Netflix) 🎥
• Reimbursement for gym or physical activity of your choice 🏋🏽‍♀️
• Flex hours 💪
• Leveling Up Opportunities 🌱

You will excel in this role if

• You have a product mindset. You understand, care about, and can relate to our customers.
• You take ownership, collaborate, and follow through to the very end.
• You love solving difficult problems, stand your ground, and get what you want from engineers.
• Resonate with our core values of innovation, curiosity, accountability, trust, fun, and social good.

We are looking for a back end developer with strong foundational knowledge of SQL, microservices architecture and Javascript.

Please don't apply if experience < 2 years || Javascript !=advanced

Responsibilities:

1. Back end ownership and implementation of projects in Node.js

2. Strong knowledge of JS and SQL is critical

3. Knowledge and experince of working on RHEL/Ubutnu servers is an additional bonus

4. Experience in writing large modularised projects

5. Production experience in implementing highly scalable microservices

At Gida, you’ll be developing and contributing to different applications and projects. If you’re the person with the right calibre and mindset, you’ll get opportunities to work on diverse projects and learn new skills.

Hybrid work model - work from home with 1-2 days in office

We’re on the lookout for a data-savvy Growth Marketing Manager to develop and execute marketing strategies to increase awareness and adoption of the product.

Our ideal candidate is a passionate experienced B2B product marketer with proven success in working with emerging products and driving GTM strategies in online media and/or SaaS companies.

1. The key performance metric for the role will be growth in pages views & Inc42 plus subscriptions
2. It is essential the person understands funnel based marketing centred around content & engagement
3. It is of utmost importance to have an experience of marketing automation at scale
4. Devise B2B, B2C integrated marketing campaigns with the aim of acquiring and retaining customers
5. Find and target audiences & accordingly onboard/execute paid social media marketing, content aggregations and influencer marketing plans
6. To sustain India’s largest tech media platform it takes qualitative content marketing & automation at scale along with data-backed decisions, heavy testing, the feedback loop to drive product and editorial. 

Give your career a lunar slingshot, we are an equal opportunity employer.