Customer care representative

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

As part of our HR team, you will be responsible for fostering a high-performance culture across our three key verticals—Flagship Events, Customized Events, and Inside Sales. From talent acquisition and employee engagement to performance management and compliance, you will drive initiatives that align with our business goals while creating a positive and growth-oriented workplace.

If you are passionate about HR excellence and eager to contribute to a fast-paced, evolving organization, we invite you to be part of our journey at Exito!

Responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment, from sourcing to onboarding.
• Develop and implement strategic hiring plans to enhance efficiency.
• Ensure a seamless interview experience for candidates and stakeholders.
• Delegate new hiring requirements with the team and track recruitment progress.

Employee Management & Engagement

• Oversee the entire employee lifecycle, from onboarding to exit.
• Ensure discipline and adherence to company SOPs and policies.
• Plan, budget, and execute employee engagement activities to boost morale.
• Monitor employee retention and turnover trends, providing insights.
• Handle workplace safety concerns and grievance resolution.
• Manage employee grievances and bridge any communication gaps.
• Co-ordinate with department heads to ensure clear communication and execution of all new initiatives & engagement activities.

Compliance & HR Policies

• Lead the policy development to align with company values.
• Ensure compliance with ESIC, PF, and other statutory requirements.
• Implement new initiatives based on feedback & review to foster better working conditions and policies.

Training & Development

• Coordinate with department heads to create training plans and initiatives for employees.
• Research & implement L&D initiatives to enhance workforce capabilities.
• Collect training feedback and integrate improvements.
• Analyze employee performance and recommend targeted training programs.
• Organize workshops/seminars on relevant industry trends and skills.

Payroll & HR Operations

• Prepare and submit employee attendance data for payroll processing.
• Coordinate with external vendors to manage salary accounts, PF, ESIC, etc.
• Coordinate with the finance team to ensure the final salary report is accurate and submitted in time for the salary cycle.

Team Management & Reporting

• Manage the team's work performance and ensure positive outcomes.
• Provide regular training or course work to keep the team informed of new HR practices and improve their skillset.
• Ensure clear and concise reports are being generated to display the HR Department's Performance.
• Present department performance and HR insight to the senior management during review meetings and implement feedback.

Skills & Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• 3-5 years of HR experience, preferably an HR Generalist Field.
• Strong understanding of HR functions, policies, and best practices.
• Excellent communication and people management skills.
• Tech-savvy with experience in HRIS & ATS (Zoho preferred).
• Strong analytical and problem-solving abilities.

Job Type:

• Full-time & On-site
• 5 day work week

Location: Koramangala, Bangalore

Prepare daily attendance for all site and mail to corporate office.

Prepare Daily Call Report for all site and mail to corporate office.

Engineer shift roster has to make based on call

MS Office Knowledge

Pivot Tabel

Vlook up

Female Only

Job Description:

Java

Spring Boot

Webservices

Microservices
4 to 10 Yrs
Bangalore Location

Total Exp:

Relevant Exp in Spring Boot:

Relevant Exp in Webservices:

Relevant Exp in Microservices: