Customer care representative

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Duties

About Us:

We are a UK-based conveyancing firm dedicated to transforming property transactions through cutting-edge artificial intelligence. We are seeking a talented Machine Learning Engineer with 1–2 years of experience to join our growing AI team. This role offers a unique opportunity to work on scalable ML systems and Generative AI applications in a dynamic and impactful environment.

Responsibilities:

Design, Build, and Deploy Scalable ML Models

You will be responsible for end-to-end development of machine learning and deep learning models that can be scaled to handle real-world data and use cases. This includes training, testing, validating, and deploying models efficiently in production environments.

Develop NLP-Based Automation Solutions

You'll create natural language processing pipelines that automate tasks such as document understanding, text classification, and summarisation, enabling intelligent handling of property-related documents.

Prototype and Implement Generative AI Tools

Work closely with AI researchers and developers to experiment with and implement Generative AI techniques for tasks like content generation, intelligent suggestions, and workflow automation.

Integrate ML Models with APIs and Tools

Integrate machine learning models with external APIs and internal systems to support business operations and enhance customer service workflows.

Maintain CI/CD for ML Features

Collaborate with DevOps teams to manage CI/CD pipelines that automate testing, validation, and deployment of ML features and updates.

Review, Debug, and Optimise Models

Participate in thorough code reviews and model debugging sessions. Continuously monitor and fine-tune deployed models to improve their performance and reliability.

Cross-Team Communication

Communicate technical concepts effectively across teams, translating complex ML ideas into actionable business value.

·      Design, build, and deploy scalable ML and deep learning models for real-world applications.

·      Develop NLP-based and Gen AI based solutions for automating document understanding, classification, and summarisation.

·      Collaborate with AI researchers and developers to prototype and implement Generative AI tools.

·      Integrate ML and Gen AI models with APIs and internal tools to support business operations.

·      Work with CI/CD pipelines to ensure continuous delivery of ML features and updates.

·      Participate in code reviews, debugging, and performance optimisation of deployed models.

·      Communicate technical concepts effectively across cross-functional teams.

Essentials From Day 1:

Security and Compliance:

         • Ensure ML systems are built with GDPR compliance in mind.

         • Adhere to RBAC policies and maintain secure handling of personal and property         data.

Sandboxing and Risk Management:

         • Use sandboxed environments for testing new ML features.

         • Conduct basic risk analysis for model performance and data bias.

         • Use sandboxed environments for testing and development.

         • Evaluate and mitigate potential risks in model behavior and data pipelines

Qualifications:

·      1–2 years of professional experience in Machine Learning and Deep Learning projects.

·      Proficient in Python, Object-Oriented Programming (OOPs), and Data Structures & Algorithms (DSA).

·      Strong understanding of NLP and its real-world applications.

·      Exposure to building scalable ML systems and deploying models into production.

·      Basic working knowledge of Generative AI techniques and frameworks.

·      Familiarity with CI/CD tools and experience with API-based integration.

·      Excellent analytical thinking and debugging capabilities.

·      Strong interpersonal and communication skills for effective team collaboration.

• Prospecting leads and contacting them to pitch the product/ service
• Setting up meetings with the prospective clients
• Presenting product/ service demonstrations to the client
• Establishing new business links
• Participate in conferences, exhibitions, and industry meet-ups for business development
• Sales reporting and reviewing performance
• Negotiating contracts to arrive at the best deal for the client and organization both
• Working towards achieving the sales target
• Conduct market research to evaluate gaps, opportunities, and alien needs
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results

Role: HCM Oracle Cloud Implementation

JD:

Expereince in Data extraction from Oracle HCM EBS and Data load through HDL in Oracle HCM cloud

•            Experience on multiple full lifecycle Oracle Fusion ERP Cloud implementation projects or similar ERP/SaaS/in-house applications

•            Required to have at least 3 to 4 full life cycle implementation experience in Oracle Recruitment Cloud or similar Cloud products

•         Experience in configuring workforce compensation plans
•        Experience with creating compensation change statement and should be able to create security roles
•        Experience in HDL and fast formula

•            Experience working with global users and teams

•            Work with business users and identify business requirements, conduct CRP workshops, etc.

•            Work with offshore team

•            Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.)

•            Support solution validation in the phases of SIT, UAT and Go Live

Desired Candidate Profile

• Scrum Master certification with a deep understanding of all things Agile (Scrum, Kanban, and other methodologies)
• 3+ years of multi-project management experience in a fast-paced, deadline-driven, technical (SDLC) environment
• Experience working in Web, Mobile Applications and OTT development teams in technologies such as HTML, CSS, JS, PHP, IOS, Android
• Experience running A/B Tests and experiments with website teams
• Website Release Deployment/Management experience
• Deep knowledge of agile and traditional frameworks
• Extensive experience in road mapping, planning, Gantt as well as fostering iterative processes and feedback milestones in the SDLC
• Experience with AWS, GitHub and Jenkins
• Proficiency in tools: Youtrack, Microsoft Teams, Confluence, Sharepoint
• Ability to thrive in a creative and deadline-driven environment
• Ability to travel occasionally to other offices(post-covid)
• Experience with Content Management Systems

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: NodeJs, PostgreSQL, Serverless, Elasticsearch, Kibana, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science.
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Extensive experience in any one backend programming language - Java, NodeJS
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

Primary Skills: Java Backend Development, UNIX, Oracle, SQL, MQFTP

Secondary Skills:  Autosys, Service Now

Experience: 6- 8 years

Responsibilities:

• Drive the Migration Project and support Business Applications teams through the project lifecycle.
• Interpret written business requirements, functional requirements and technical specification documents to design and develop technical solutions that meet business needs
• Contribute to Application development, migration of components, testing and Production Support.
• Collaborate with IT and Business partners to develop, and troubleshoot end to end technical solutions
• Create and maintain technical evaluation documentation using defined technical documentation templates that meet standards

Required Skills:

• Well versed with Java Backend Development.
• Proficient in Oracle, SQL.
• Experience in Shell scripting in UNIX, Autosys scheduler
• Good understanding of Database Management Systems (DBMS)
• Knowledge of different file movement patterns and tools  - File Transfers, Messaging, MQFTP, Sterling Integrator, Mobius
• Knowledge of different file formats plus file format conversion to & from JSON, csv etc.
• Good understanding of Object-Oriented Programming
• Good understanding of SDLC lifecycle & processes.
• Exposure to ITIL foundational concepts, Service Now and Production Management Activities.
• Financial Services experience will be a plus
• Experience in using Dev tools ( Eclipse ), code quality tools, defect tracking tools

Desired Skills: 

• Strong interpersonal, oral, presentation, and written communication skills

• Excellent team player with good organizational, communicational, analytical and logical skills.

BDE-Based out of Gandhinagar
Roles and Responsibilities :

You will be required perform primary and secondary research to build a detailed understanding of the target market, industry, opportunity & devise a detailed sales plan and implement it.

• Oversee the sales process to attract new clients.
• Finalizing the deal
• Build long term business relationships with client leaders and decision makers.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities .
• Need to approach through email, Zoom meeting, Calls and Visit

     Desired Candidate Profile

• Dynamic personality with excellent verbal, written, presentation skills, capable of giving demos independently
• Fast learner and passion for sales
• Self-motivated with a result driven approach.
• Strong inter-personal skills.

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains