Customer care representative

Greetings from Wissen Technology,

Please find the attached Job description:

Job Title: Talent Acquisition Specialist

Experience: 2-6 Years

Location: Bangalore

Employment Type: Full-time

Notice Period: Immediate joiners preferred

About Wissen Technology

Wissen Technology is a fast-growing technology consulting firm offering world-class services to clients across industries. We focus on leveraging the latest advancements in technology and talent to deliver cutting-edge solutions. As a part of our expansion plans, we are looking for a passionate Talent Acquisition Specialist to join our dynamic HR team.

Key Responsibilities:

• End-to-End Recruitment: Manage the entire recruitment life cycle for technology and non-technology roles, from understanding job requirements to onboarding.
• Sourcing & Screening: Use various sourcing methods (job portals, social media, networking) to find suitable candidates and screen resumes to shortlist qualified applicants.
• Interview Coordination: Schedule and conduct interviews in coordination with hiring managers, ensuring a smooth and efficient interview process.
• Stakeholder Management: Collaborate closely with department heads and team leads to understand hiring needs and align recruitment strategies.
• Candidate Experience: Ensure a positive candidate experience through clear communication, timely feedback, and a streamlined recruitment process.
• Talent Pipelining: Build and maintain a talent pool of qualified professionals by developing relationships with potential candidates for future roles.
• Employer Branding: Actively promote Wissen Technology's employer brand to attract top talent, ensuring a strong presence in the job market.
• Offer Negotiation: Manage compensation discussions and job offers in alignment with the company's salary structure.
• Compliance: Ensure recruitment activities comply with internal policies and legal requirements, including diversity and inclusion goals.

Required Skills:

• Recruitment Expertise: Strong knowledge and experience in end-to-end recruitment, particularly in the technology domain.
• Sourcing Skills: Proficiency in using job portals (Naukri, Monster, LinkedIn), professional networking platforms, and social media for talent sourcing.
• Communication & Negotiation: Excellent verbal and written communication skills with the ability to negotiate effectively.
• Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and HR recruitment tools.
• Stakeholder Management: Strong interpersonal skills to engage with internal stakeholders and candidates effectively.
• Adaptability: Ability to manage multiple recruitment processes simultaneously in a fast-paced environment.

Qualifications:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• 4-6 years of experience in Talent Acquisition, with a focus on the technology sector.
• Proven track record of hiring for tech and non-tech roles in a competitive market.
• Immediate joiners are highly preferred.

Role: Account Manager

Location- Ahmedabad, Gurgaon, Chennai, Hyderabad

Role Overview:

• Establish relationships with new customers and secure contracts that achieve assigned sales

quotas and targets

• Drive the entire sales cycle from initial customer engagement to closed sales

• Prospect for potential customers using various direct methods such as calling and face to face

meetings, and indirect methods such as networking

• Qualify prospects against company criteria for ideal customers and sales

• Consult with prospect about business challenges and requirements, as well as the range of options

and cost benefits of each

• Maintain a high level of relevant domain knowledge in order to have meaningful conversations

with prospects

• Work with technical staff and product specialists where required to address customer

requirements

• Develop and maintain territory plans which outline how sales targets will be met on an ongoing

basis

• Keep detailed notes on prospect and customer interactions

• Maintains regular contact via phone/on-site visits with customers to ensure satisfaction

• Provide forecasts on best case and most likely sales volumes over relevant time periods

• Work with marketing to plan and execute lead generation campaigns

• Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and

improve company brand and reputation

• Provide feedback to company management on market trends, competitive threats, unmet needs,

and opportunities to deliver greater value to customers by extending company offerings

• Identify sales support requirements and work with marketing to develop improve sales tools

• Conduct all sales activities with the highest degree of professionalism and integrity

Minimum Requirements

• Bachelor’s degree in an engineering or any allied domain with experience in software sales

• Having CAD/CAM/CAE/PLM or allied solution sales/ technical experience would be an added

advantage

• Good knowledge of local market

• Ability to develop new business opportunities

• Excellent communication and organizational skills and the ability to work independently

• Ability to travel upto 70%

The Benefits

• Challenging job within a young and dynamic team

Becker Alliance is the leading global dental technology organization originating from US with its branch in Panchkula (India), we are seeking a hardworking, determined, talented individual with the passion to be innovative. This role offers an opportunity for candidates to expand their talents by participating directly in the design, development, deployment and maintenance of customer-facing as well as internal web services. Individual visibility within the team is high, and opportunities for rapid advancement exist. All Becker Alliance developers work directly in a fast-paced, results-oriented environment on products with a rapid time to market but still maintaining quality deployments.

Responsibilities:

   Understanding the server architecture and design pattern

   Developing features to enhance the user experience

   Building reusable code for future use

   Optimizing web pages for maximum speed and scalability

   Utilizing a variety of markup languages to write web pages

   Developing Web services (WEB API) & Windows services

   Developing application development skills utilizing .NET, HTML, JavaScript, Angular

Requirements:

   Must have past experience as full stack developer working on .NET  

   Overall Experience Level: 3 to 8 Years

   Database experience with MS SQL

   Proficiency with HTML, CSS, JavaScript and jQuery

   Understanding of server-side CSS

   Understands Relational Database Management Systems (RDMS)

   Expertise in Entity Framework and LINQ for interaction with database

   Expertise in SQL Stored procedures development.

   AJAX Javascript libraries such as jQuery

Job Overview:

We are looking for a Java React Developer to join our development team. The ideal candidate will have experience working with Java (Spring Boot) for backend development and React.js for frontend applications. You will be responsible for building scalable web applications, integrating RESTful APIs, and ensuring a seamless user experience.

Key Responsibilities:

• Develop and maintain web applications using Java (Spring Boot) for backend and React.js for frontend.
• Design and implement RESTful APIs for communication between frontend and backend.
• Optimize applications for speed, scalability, and security.
• Work with databases such as MySQL, PostgreSQL, or MongoDB.
• Write clean, maintainable, and efficient code following best practices.
• Collaborate with cross-functional teams, including designers, product managers, and other developers.
• Perform unit testing, integration testing, and debugging.
• Participate in Agile methodologies like Scrum and Sprint planning.
• Deploy applications using CI/CD pipelines and cloud platforms (AWS, Azure, or Google Cloud).

Required Skills:

• Java & Spring Boot (Core Java, REST APIs, Microservices, JPA, Hibernate).
• React.js (Hooks, Redux, Context API, Functional Components).
• Experience with HTML, CSS, JavaScript, and TypeScript.
• Strong knowledge of RESTful APIs and Web Services.
• Experience with databases like MySQL, PostgreSQL, MongoDB.
• Understanding of JWT/OAuth for authentication.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI/CD).
• Knowledge of Docker and Kubernetes is a plus.
• Experience with unit testing frameworks (JUnit, Jest, Mocha) is a plus.

Our client is the industry-leading provider of AI Assisted Conversational messaging

solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and

Education Institutes drive consumer experience over text messaging channels like SMS/

Whatsapp in their Enquiry management and Customer support processes. As a forward-

thinking global company, it continues to innovate and develop cutting-edge technologies like

Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses

digitally communicate with their customers. They integrate with Top CRMs like Salesforce,

Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to

large global staffing companies and large insurance companies).

As the Director of Sales, you will play a pivotal role in driving business growth by engaging,

winning, and retaining customers for their messaging solutions. Their approach emphasizes

consultative selling, supported by cutting-edge sales tools across the entire funnel. Key

responsibilities include building and leading a sales team in India, achieving ambitious sales

targets, managing a pipeline of prospects, and forecasting performance with precision.

Key Responsibilities:

● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the

achievement of a sales targets

● Pipeline Management: Develop and manage a robust pipeline of prospects to

consistently deliver positive results.

● Forecasting Accuracy: Provide accurate monthly and quarterly performance

forecasts, maintaining a 10-20% margin of error from actual bookings.

● Collaboration with Customer Success and Development Teams: Work closely

with customer success and development teams to meet customer requirements

effectively.

● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to

identify market opportunities, work with large/medium customers and partners, and

create relevant sales playbooks and collaterals.

● Customer Engagement: Understand customer sales and marketing processes,

provide consultancy on best messaging programs, and evangelize company’s

solutions.

● Ensure the team is able to generate their own leads to meet assigned quotas.

What we need:

● Minimum 12+ years hands-on prior work experience with SaaS sales

● Prefer at least 6-8 years successfully running a sales organization (team)

● Willingness to work in US shift timing- 7pm- 4am IST.

● Love crushing goals and quotas

● Ability to live, eat and breathe data and insights. You should also be able to look at

Customer’s dashboard and make sense of what’s happening - which campaigns are

performing, who are their most responsive sales guys etc.

● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but

long-term planning, quick and agile execution which can be measured on a day-to-

day basis.

● Breathes Customers - Extremely customer centric and willingness to go that extra

mile to win a customer and more importantly woo them. This is their Core Value and

they want the DoS to exhibit it aplenty.

● Self-starter, motivated individual - who can work alone and create an impact

● Strong team player - Ability to work with cross geographical teams and in different

time zones.

Company Benefits:

● Attractive Salary: Enjoy a generous fixed compensation that recognizes your

expertise and leadership.

● Performance-based Incentives: Your contributions and achievements will be

rewarded through performance-based incentives, reflecting the value you bring to the

organization.

● Bonus Compensation: Standout performance may lead to additional bonuses

through the reward process, recognizing your exceptional contributions.

● Comprehensive Insurance Coverage: Group medical insurance for you, your

spouse, and two children, along with personal accidental insurance.

● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that

you are fairly rewarded for your commitment and dedication.

● Employee Wellness: Well-being of employees is at the forefront. Work in an

environment that promotes a healthy work-life balance, allowing you to excel in both

your professional and personal life.

● Experience of a lifetime:

○ The freedom and flexibility to handle your role in a way that’s right for you

○ Gain exposure to a dynamic and growing global business environment

○ Exposure to innovative and cutting-edge technology and tools 

○ Scope to showcase one’s analytical capabilities and make high impact

contributions to Business teams

• Angular 6
• Java Script
• HTML
• Css
• UI