Customer care representative

Company Overview:

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. 

As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Staff Software Engineer in backend technologies to contribute to the futuristic development of our sophisticated monitoring products.

Position Overview:

As a Staff Software Engineer specializing in backend technologies for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in designing, developing, and delivering high-quality features within aggressive timelines. Your expertise in microservices-based streaming architectures and strong hands-on development skills are essential to solve complex problems related to large-scale data processing. Proficiency in backend technologies such as Java, Python is crucial.

Work Location: Pune

Job Type: Hybrid

Key Responsibilities:

• Hands-on Development: Actively participate in the design, development, and delivery of high-quality features, demonstrating strong hands-on expertise in backend technologies like Java, Python, Go or related languages.
• Microservices and Streaming Architectures: Design and implement microservices-based streaming architectures to efficiently process and analyze large volumes of data, ensuring real-time insights and optimal performance.
• Agile Development: Collaborate within an agile development environment to deliver features on aggressive schedules, maintaining a high standard of quality in code, design, and architecture.
• Feature Ownership: Take ownership of features from inception to deployment, ensuring they meet product requirements and align with the overall product vision.
• Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
• Code Reviews and Best Practices: Conduct code reviews, provide constructive feedback, and promote best practices to maintain a high-quality and maintainable codebase.
• Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
• Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 8+ years of hands-on experience in backend development, demonstrating expertise in Java, Python or related technologies.
• Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices.
• Experience is handling the large data-lakes with purpose-built data stores (Vector databases, no-SQL, Graph, Time-series).
• Practical knowledge of OO design patterns and Frameworks like Spring, Hibernate.
• Extensive experience with cloud platforms such as AWS, Azure or GCP and development expertise on Kubernetes, Docker, etc.
• Solid experience designing and delivering features with high quality on aggressive schedules.
• Proven experience in microservices-based streaming architectures, particularly in handling large amounts of data for storage and networking monitoring.
• Familiarity with performance optimization techniques and principles for backend systems.
• Excellent problem-solving and critical-thinking abilities.
• Outstanding communication and collaboration skills.

Why Join Us:

• Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Chance to work on cutting-edge technology and products that make a real impact.

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.

Position: Senior Executive – QA (Capsule / Pharma Manufacturing)

About Company: 

A growing organization engaged in manufacturing high-quality empty gelatin capsules and laboratory-scale pharma machines for global markets. The work environment combines the personal culture of a small unit with the process discipline of an international organization, offering strong career development, supportive leadership, and employee-focused benefits.

Location:

• Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra
• Candidates from nearby areas preferred
• Company Accommodation Provided (for Bachelors / Family)

Qualification:

• B.Pharm OR B.Sc / M.Sc (Chemistry / Microbiology)

Experience:

• Minimum 8+ years in Quality Assurance
• Experience in Pharmaceutical / Food Processing / Cosmetics / Chemical manufacturing industry
• Knowledge of GMP, GLP, QMS activities required

Work Schedule & Timings:

• Friday – Fixed Weekly Off
• Alternate Saturdays Off
• Work Hours: 9:00 AM to 5:30 PM

Notice Period:

• Up to 30 Days acceptable
• Buyout Option is available

Key Responsibilities:

1. Maintain and improve QMS, GMP and GLP compliance across the plant.
2. Handle QMS functions including change control, validations, stability studies, equipment qualifications, APQR, and risk assessments.
3. Manage documentation and coordination of regulatory applications such as AHC to AQCS, EIA, and related compliance.
4. Plan and conduct internal & external audits for standards such as ISO, GMP+, FDA, EIA, Capexil etc., and ensure documentation readiness.
5. Evaluate and approve suppliers for raw materials, packaging materials, testing labs, and service providers.
6. Support in customer complaint investigation and CAPA implementation.
7. Conduct incident, deviation, and OOS investigations and ensure corrective & preventive actions.
8. Review and maintain Batch Manufacturing Records (BMRs) and suggest improvements.
9. Manage label artwork review and control processes.
10. Oversee daily operator allocation and resource availability.

Skills & Competencies:

Technical:

• Strong analytical and problem-solving skills
• Report writing and documentation skills
• Good understanding of GMP, GDP, and regulatory standards
• Good English communication (written & verbal)

Behavioural:

• Quality & service orientation
• Strong planning, prioritization, and time management skills
• Ability to work cross-functionally and collaborate effectively

Reporting Structure:

• Reports to: Plant Head
• Team Handling: 2 QA Assistants

GradRight is an ed-fin-tech company committed to driving transparency and accountability in the global higher education sector. 

We are the world's first platform that integrates 'Selection' with 'Financing'. and brings students, banks, and universities into a SaaS environment to make smarter decisions. Using data science, technology, and strategic partnerships across the industry, we enable students to find the “Right University” at the “Right Cost”. We are on a mission to aid a million students to find their best-fit universities and financial offerings by 2025.

Our flagship product - FundRight, is the world’s first student loan bidding platform. In just two years, we have enabled students to get the best deals on $ 1 Billion of loan requests and facilitated disbursements of more than $ 120 Million in loans. We are India's largest single pipeline of education loans and are poised to scale up globally.

Our second product, SelectRight, is the world's first MarTech SaaS platform that redefines how students select the right colleges and how colleges find and engage with the right students.

GradRight is a Delaware, USA-registered company with a wholly-owned subsidiary in India.

Brief:

Obsession with customer needs, passionate about customer experience, and thrive on data - if you resonate with these, then we’d love to hear from you. As a product manager, you’ll be the voice of reason for our entire product ecosystem. You’ll join a fast-paced environment and work with cross-functional teams to design and deliver products aligned with the company’s vision and strategy.

Responsibilities:

1. Collect and analyze customer needs, collaborate with key stakeholders to ideate and deliver compelling solutions that create incremental value for customers
2. Create buy-in for product vision across all stakeholders
3. Develop positioning strategies that can drive growth and improve market share
4. Create and maintain detailed product requirements and roadmap
5. Create and track product success metrics and use them to identify problems and opportunities to pursue
6. Work with designers to build wireframes, validate and translate them into full-blown designs
7. Collaborate with engineering teams to drive feasibility analysis and refine product requirements
8. Work closely with engineering teams to deliver the roadmap while optimizing for time-to-market
9. Own the design <> engineering teams hand-off, release timelines, and work with business teams to plan and execute product launches
10. Evaluate marketing and sales strategies to ensure that they are in line with product strategy
11. Standardize the product design process and evangelize the same across all stakeholders

Requirements:

1. At least 6 years experience as a product manager at a B2C startup, with war stories to share
2. Proven track record of managing all aspects of product development lifecycle
3. Strong understanding of software development workflows and ability to work with top-notch engineering teams
4. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
5. Excellent written and verbal communication skills
6. Strong presentational and public speaking skills
7. Bias for experimentation and ability to ask the right questions

Good to have:

1. Both B2C and B2B experience, preferably on marketplace-like initiatives
2. Exposure to edTech and/or finTech domains
3. Worked on products that addressed an international audience
4. Worked on products that scaled to millions of users

Consultant – Data Entry / Admin Executive

Roles and Responsibilities

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Manage calls and queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

Requirements and skills

• Proven data entry work experience, as a Data Entry Operator or Admin Executive
• Proficient in using MS Excel skills
• Familiarity with administrative duties
• Typing speed and accuracy
• Excellent knowledge of correct spelling, grammar and punctuation
• Attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks
• Excellent written and oral Communication skills
• Basic Graduation - Additional computer training or certification will be an asset

Job description for Backend Developer:

Responsibilities
• Hands-on experience in Springboot and good knowledge of MySQL, MongoDB
• Hands-on experience in building RESTful based APIs
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Integration of user-facing elements developed by front-end developers with server-side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability•
• Implementation of security and data protection

Skills And Qualifications
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Understanding accessibility and security compliance (Depending on a specific project)
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Outputting data in different formats
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient knowledge of a back-end programming language (Java 8 and above and Spring Boot)
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of OWASP security principles
• Understanding of “session management” in a distributed server environment

Required qualification:

*)  Any degree from a reputed university

*) Proven software development experience and Java/J2EE skills development. 

 Job Description: