Customer care representative

We are looking for, Java Full stack Developer / Java Developer

Relevant Experience (In years):4+

Job Location: Mumbai

Skill: Java 8+, Spring Boot, Spring, Junit, MySQL, JSP, Servlet, JPA/Hibernate, REST Web service, SOAP web service, JQuery, Ajax, HTML, JS, JSON.

Role Category: Software Development

Education: BE / BTech in Any Specialization, MCA, BSC (IT)

Desired Competencies (Technical / Behavioral Competency)

Has experience working on Frontend technologies CSS, HTML, and JavaScript / JQuery

Hands-on experience of MYSQL Database.

Good verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.

Comfortable working in a fast-paced, result-oriented environment.

Able to understand the requirement quickly and efficiently, should be able to work independently.

Significant Java Programming experience (in J2EE).

Prefer to have experience work with Agile Sprint and Scrum methodology.

Should be able to understand the requirements clearly and document the same whenever required.

Able to write reusable and scalable components and to build product aligned to platform architecture.

Follow coding guidelines and write efficient code.

Perform unit testing and preparation of unit test cases effectively.

Explore new technologies and carryout POCs

Willingness to explore and innovate new ideas with team members and appreciate individual inputs/ strengths

Good communication skills.

To support product and team with positive attitude and full dedication.

• Perform hands-on development using Java, Spring Boot, Angular.
• Drive solution design, code quality, best practices, and performance optimization.
• Work closely with the client’s product owners and architects.
• Conduct code reviews, technical grooming, and sprint planning.
• Troubleshoot and resolve complex technical issues.
• Ensure timely delivery of modules with high quality.
• Mentor team members and support them in solving technical blockers.

Technical Skills Required

• Strong expertise in Java 8+, Spring Boot, REST APIs.
• Strong front-end experience with Angular 8+, TypeScript, HTML, CSS.
• Experience with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
• Hands-on with Git, Maven/Gradle, Jenkins, CI/CD.
• Knowledge of cloud platforms (AWS) is an added advantage.
• Experience with Agile/Scrum methodologies.

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
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Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Quality Assurance (QA) Lead at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Key Responsibilities:

● Lead and mentor the QA team, fostering a culture of quality and continuous improvement.

Extensive work in Appium is much needed.

● Develop and implement comprehensive QA strategies, standards, and processes to ensure the highest quality of our software products.

● Oversee the creation and execution of test plans and test cases, ensuring thorough testing of new features and applications.

● Establish and monitor key QA metrics to track and improve software quality and team performance.

● Collaborate closely with cross-functional teams including development, product management, and operations to ensure timely and high-quality releases.

● Implement and maintain automated testing frameworks and tools to improve efficiency and coverage.

● Manage the defect tracking process, ensuring clear documentation and effective resolution of issues.

● Conduct regular reviews and audits of QA processes to identify areas for improvement.

● Stay up-to-date with industry trends and best practices, continuously integrating new techniques and tools into the QA process.

● Ensure the application’s compatibility across different devices and platforms, particularly mobile.

● Develop training programs and materials to enhance the skills and knowledge of the QA team.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 4+ years of experience in software quality assurance, with at least 2 years in a leadership or management role.

● Proven experience in developing and implementing QA processes and strategies.

● Strong knowledge of QA methodologies, tools, and processes, including experience with manual and automated testing.

● Proficiency in using QA tools such as JIRA, Selenium, Appium, or similar.

● Extensive experience with testing mobile applications on iOS and Android platforms.

● Strong understanding of continuous integration/continuous deployment (CI/CD) pipelines and related tools like Jenkins or GitLab CI.

Excellent problem-solving skills and a proactive approach to addressing challenges.

● Strong communication and leadership skills, with the ability to effectively mentor and manage a team.

● Experience with security testing and understanding of data protection standards is a plus.

● Demonstrated ability to work collaboratively with cross-functional teams to deliver high-quality products on time.

Why Join Us?

● Opportunity to lead a QA team in ensuring the quality of a cutting-edge product impacting users globally.

● Work in an environment that fosters innovation, collaboration, and professional growth.

● Competitive compensation and comprehensive benefits.

● Be part of a passionate and driven team dedicated to transforming the way people connect.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked on.

Job Title: Executive Assistant to CEO

Job Description: We are looking for candidates with Good communication skills and are energetic to join our team as an executive assistant!!

Requirement:

• Good communication and interpersonal skills
• Must be good in handling calls
• Must be a graduate
• MS office

Responsibilities:

• Assisting the CEO with the day to day tasks
• Setting up meetings
• Managing tasks and updating
• Calendar management
• Email drafting and reverting
• Handling calls for the CEO
• Managing the floor and supervising

Job Purpose and Impact:

The Sr. Generative AI Engineer will architect, design and develop new and existing GenAI solutions for the organization. As a Generative AI Engineer, you will be responsible for developing and implementing products using cutting-edge generative AI and RAG to solve complex problems and drive innovation across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy AI-powered solutions that enhance our products and services in Cargill. You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community.

Key Accountabilities:

• Apply software and AI engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied Generative AI software solutions and incorporate security practices in newly developed and maintained applications.

• Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.

• Conduct research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services, optimizing existing generative AI models and RAG for improved performance, scalability, and efficiency, developing and maintaining pipelines and RAG solutions including data preprocessing, prompt engineering, benchmarking and fine-tuning.

• Develop clear and concise documentation, including technical specifications, user guides and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.

• Participate in the engineering community by maintaining and sharing relevant technical approaches and modern skills in AI.

• Contribute to the establishment of best practices and standards for generative AI development within the organization.

• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Minimum Qualifications:

• Bachelor’s degree in a related field or equivalent experience

• Minimum of five years of related work experience

• You are proficient in Python and have experience with machine learning libraries and frameworks

• Have deep understanding of industry leading Foundation Model capabilities and its application.

• You are familiar with cloud-based Generative AI platforms and services

• Full stack software engineering experience to build products using Foundation Models

• Confirmed experience architecting applications, databases, services or integrations.

Requirements:

· Identifying opportunities in target markets for your organization’s products and services.

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.

Key Job Responsibilities:

• You will proactively engage with both the senior stakeholders and co-founder to understand their business goals and help them to build an effective sales plan
• Develop and execute sales strategies and identify target sectors, responsible for agency sales and business development activities PAN India
• The role would be dynamic in nature and would include finding prospective clients, designing pitches, strategizing, planning, meeting prospects and closing deals independently
• Ability to put together large complex proposals that speaks to the client’s needs, concerns, and objectives
• Expert in creating sophisticated sales model/pipeline and running them for profitable business venture
• Should have experience with selling digital services like Website & Application Development and Design, Branding, Packaging & Publication Design and Digital Marketing end-to-end
• Analyze & prepare annual sales budgets, responsible for generating revenue collection, establish strategic plans to achieve maximum profits, and expand customer base through extensive marketing
• Ability to analyze and implement marketing strategies and develop sales initiatives
• Drive strategies to increase product & service awareness by observing the market, competitors, and industry trends as well as projections for the future
• Prospect for potential new clients, acquiring and maintaining healthy relationship with them
• Negotiating with stakeholders
• Must have prior experience in handling large & multiple accounts
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
• Submit weekly progress reports and ensure data is accurately entered

Forecast sales targets and ensure they are met by the team

We are looking for a graphic designer to create engaging and on-brand graphics.

What is the role of a graphic designer?

The graphic designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos.

You’ll be the one to shape the visual aspects of websites,product packaging, exhibitions and more.
Your graphics should capture the attention of those who see them and communicate the right message.

For this, you need to have a creative flair and a strong ability to translate requirements into design.
If you can communicate well and work methodically as part of a team, we’d like to meet you.

The goal is to inspire and attract the target audience.

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus