Shubham Vishwakarma
Full Stack Developer - Averlon
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REVIEW CRITERIA:
MANDATORY:
- Strong Technical Support Leader profile
- Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
- 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
- Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
- Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
- Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
- Effectively coordinate with architects and engineering heads
- Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
- Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
- Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
PREFERRED:
- Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries
ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
React.js
Redux/FluxWe are looking for a Frontend Developer who would be working on the bleeding edge of technologies.We work primarily with React, Typescript and Redux.
Responsibilities:
• Understand why a particular design was chosen and code accordingly
• Will have to deliver clean bug free unit tested code with minimal guidance
• Strive for continuous improvement by refactoring and applying best practices
• Learn and adapt to new technologies as necessary.
Requirements:
• Must be proficient in React, Redux, Redux Toolkit and Typescript
• Used Typescript for React Components
• Unit Testing, Component Testing, and Custom React hook tests with React Testing Library
• Integration Tests with Cypress
• Data Fetching libraries like Axios, React Query, RTK Query etc.
• Should have maintained React Components with Storybook.
• Experience contributing to open-source software will be preferred
• Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
• Should understand Git
• Ability to work in a fast-paced and dynamic work environment
.NET
C#
NodeJS (Node.js)• 6+ years of experience in building web applications using ASP.net, web API, SQL Server, and Testable code.
• C# with Strong in OOPS,
• Hands on experience in React JS or Node JS,
•Experience of architecting and designing web applications and services
• Must have at least 1+ year experience using React or Node JS.
• Passion for building and delivering great software with a strong sense of ownership, while working closely with junior team members.
• Conceptual knowledge of middleware architecture.
• Strong experience with Agile processes.
• Exposure to tools to optimize web application performance-MH
• Understanding and experience of working with Product Management, Design and DevOps teams
• Experience in building applications on .NET Core, is a great plus
• Experience working with CRM Products
PHP
PythonNodeJS (Node.js)Job Description
Job Purpose
We work in the latest technology, and our foundations are data structures, algorithms, strong logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and making sure their code is the most efficient possible.
You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.
You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.
Key Areas of Responsibility
Core development. Ready to participate in designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.
Desired Candidate Profile
Essential Skills
- Reliable, Accountable and Trustworthy
- Ability to understand software requirements based on a wireframe/program specification
- Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
- Effective communication skills to ensure smooth coordination of tasks with Team Leader
- Knowledge of MongoDB, MySQL, and PL/SQL is a plus
- Familiarity with ML, TensorFlow, and Keras is a plus
- Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is plus
- Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable
To consider you for current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you are not able to solve this, then please do not apply.
Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, plz verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.
.
Java
C++
Spring Boot
Django
FlaskAbout Hitbullseye
Hitbullseye is one of the fastest-growing portals in the test prep education space. It is ranked among the top test prep portals in India by Alexa.com (an Amazon Company). With 1 crore + page views annually portal has traffic from MBA. Law PO & campus placement training domains. Bulls Eye has a classroom presence and has trained close to more than 2 lac students in classrooms since its inception in 1998.
Website: www.hitbullseye.com
Location: E-305, Industrial Area, Sector 75,
Sahibzada Ajit Singh Nagar, Punjab 160055
Requirements and skills:
1. Proven experience as a technical trainer (C++, JAVA, Full Stack Developer)
2. Knowledge of modern training techniques
3. Experience in designing technical course content
4. Outstanding communication skills and comfortable speaking
5. Excellent organizational and time-management abilities
6. Experience: 3-5 years as a Technical Trainer.
Headquartered in Redwood city, CA, our client is a communication and assessment SaaS startup that enables the movement health professional (athletic trainer, physical therapist, recovery specialist) to seamlessly capture and assess patient care data through cutting edge technologies such as machine learning and AI. It improves outcomes for healthcare organisations by identifying early signs of clinical deterioration in chronically-ill patients thereby decreasing hospital admissions and reducing unnecessary spending.
This revolutionary startup has raised $3 Mn in a seed funding round led by top investors. It is all set to democratise the accessibility and affordability of movement health through its full stack digital health platform.
What you will do:
- Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
- Owning the successful delivery of your roadmap and co-owning the success of the overall products
- Effectively identifying and managing cross-team dependencies
- Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
- Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
- Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
- Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process
Desired Candidate Profile
What you need to have:- Bachelor’s degree
- 2 Years of product management experience, including cloud/SaaS product
- Preferably 5 Years of product management experience, including cloud/SaaS product
- Healthcare Experience
- Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
- Expertise on features and product
- Excellent communication and collaboration skills
- Customer centric mindset
- Ability to lead agile teams effectively
- Ability to use common tools to create mockups, stories, and roadmaps
- Ability to find way to measure and track customer satisfaction effectively throughout the product development
JavaSpring BootWe have urgent Requirement for Java Developer with one of leading IT firm.
Experience:- 5yr - 8yrs
Qualification:- Computer Science, Engineering or a related field
Location:- Mumbai (Thane)
Responsibilities:-
Maintain up to date code documentation
Participating in code reviews
Desired Profiles:
Degree in Computer Science, Engineering or a related field
2 to 5 years’ experience required
You have prior experience in Java development
Required hands-on experience of Java Application Frameworks (Struts, Spring, Hibernate, Spring boot)
Hands-on experience working in an Agile environment
Go Programming (Golang)
Ruby on Rails (ROR)
RubyPythonJavaThe Role
Working as a “Backend Developer” at Bonzai gives you the opportunity to work on maintaining and improving the platform.
- Work on the entire product lifecycle starting from design to deployment and monitoring.
- Explore new technologies such as Kotlin, patterns such as Domain-Driven Design and other cool stuff such as Gitlab CI/CD pipelines, Docker, ECS, Golang, Python, Terraform, distributed tracing and even Haskell.
- Ensure top-notch performance in terms of product and feature experience.
What you need to succeed
- 2 - 3 yrs of experience in Java, Spring Boot, Hibernate, Rest API, and MySQL.
- Good to have experience/knowledge of other programming languages such as Kotlin or Python, other DBs such as Redshift, platforms such as AWS and architectural patterns such as https://martinfowler.com/bliki/DomainDrivenDesign.html">Domain-Driven Design (DDD) and https://en.wikipedia.org/wiki/Hexagonal_architecture_(software)">Hexagonal architecture.
- Good understanding of Object-oriented concepts, Functional programming and Design Patterns.
- Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language
- Bachelor in engineering preferably from a leading institute across the globe.
Java- Experience as a AEM Lead on several projects
- Extensive Agile experience, including functioning in a Scrum Master capacity
- Exceptional Communication skills
- Extensive experience working with International Teams
- Capability/desire for hands-on development
- Experience in Technical Skills: AEM, AEM OSGI Sling, Core Java
C#
Angular (2+)NodeJS (Node.js)Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon