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Food Concierge
Andesoft Consulting's logo

Food Concierge

Kaisar Kothari's profile picture
Posted by Kaisar Kothari
0 - 2 yrs
₹1L - ₹2L / yr
Mumbai
Skills
Business Process Outsourcing (BPO)
Communication Skills
English Proficiency
JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Andesoft Consulting

Founded :
2012
Type
Size :
20-100
Stage :
Raised funding
About

We are a digital solutions company servicing clients across the globe. 
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions : 

PHP Developers 
Dot net developers
Android Developers 
iOS Developers 
DBA's 
BA's 
Front End Developers
UI Designers
Testers 

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Connect with the team
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Kaisar Kothari
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rishi Khiani
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Arushi Gupta
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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