Food Concierge

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

We are looking for a solution architect who can build exceptional solutions in and around Hyper-Converged Infrastructure. His/her role primarily includes ©designing the solutions around the HCI Platform used by the company to build solutions also should include the different flavors of technologies to build solutions as per the requirement of the customer.

A successful solution architect should be ahead in tech innovation taking place in the HCI field. Should be creative in identifying new software, hardware and/or platforms that can be added advantage to the solution offerings and deliver an excellent solution to the customer.

Responsibilities:

• Conduct an architectural system evaluation.
• Analyze the technology environment.
• Define a collaboration framework.
• Analyze technical and business requirements.
• Define a procedure and process to ensure solution delivery.
• Create a solution prototype.
• Take part in the technology selection.
• Comply with strategic guidelines and architecture.
• Control the solution development.
• Collaborate with project management and IT development teams.
• Deep knowledge of IT Infrastructure, HCI, HCP, SND, and Virtualization (Compute, Network and Storage).
• Strong knowledge of VDI solutions and Edge Computing.
• Excellent understanding of VMWare VX-Rail, V-San, Nutanix, HP SimpliVity (Any one technology deep knowledge is expected)
• Excellent knowledge of solution designing and documenting solutions.
• Building solutions and technical documents which are relevant for the successful execution of projects.
• Monitoring the solution implementation at a technical level to make sure that the solution is error-free, and the team is taking lesser time to deliver it.
• Good technical writing skills.
• Good communication and interpersonal skills with team and subordinates. Should be a team player and coordinate work with all the stakeholders in the project.
• Solution compliance with various laws should be known.
• Good communication skills both – written and spoken.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 3+ years experience in the Information Technology field
• Minimum of 2+ years experience in solution building
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding team-player skills and ability to delegate responsibilities effectively

Added Advantage

• Any HCI Related certificate to prove the credibility.

Job Responsibility:

- Hands-on non-academic experience From 4 to 5 years as a .NET Developer or Application Developer

- Strong knowledge of object-oriented programming

- Good Understanding with the ASP.NET framework,VB.NET , VC#.NET, SQL Server and design/architectural patterns (e.g. MVC)

-  Basic Knowledge of Microsoft SQL Server

-  Basic Knowledge of Agile methodologies

- Database: SQL Server, SSIS & SSRS (will be a plus)

- Great understanding, Debugging and problem-solving skills.

• Understanding of any ASO platforms ( for ex. AppTweak or any other)
• Understanding of keyword research, different App stores and their process
• Good analytical skills