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Mumbai
0 - 2 years
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Skills

Communication Skills
English Proficiency
Business Process Outsourcing (BPO)

Job description

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business

About Andesoft Consulting

We are a digital solutions company servicing clients across the globe. 
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions : 

PHP Developers 
Dot net developers
Android Developers 
iOS Developers 
DBA's 
BA's 
Front End Developers
UI Designers
Testers 

Founded

2012

Type

Services

Size

6-50 employees

Stage

Raised funding
View company

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