Food Concierge

at Antfarm Business Incubator Pvt Ltd

Posted by Kaisar Kothari

Description:  Ensuring execution of Operational Processes to allow the business to efficiently operate and grow  Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc.  Comfortable dealing with ambiguity and working in a constantly evolving business environment  Driving a culture of getting things done on time with high quality of service  Ability to follow-up & coordinate with multiple internal stakeholders  Following up clear metrics for performance measurement & turnaround times for each of the key processes Minimum Requirement / Qualification:  Graduate (B.E. / B. Tech. / Banking preferable but not a must)  Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must  Good Analytical & Logical Reasoning skills  0-2 years of work experience.  Proficient in MS Excel (to do analysis & reporting)  Optional – Exposure to Customer support or banking

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

Requirement 1. Right attitude to work with a start-up. 2. Willingness to work around the clock if necessary. 3. Outgoing personality with excellent communication skills. 4. Eagerness to take on an evolving role and to scale the same.

Office Address Near Hotel Great Punjab on Baner Road- cross Vasudha House - Aditi Samruddhi, 4th floor, S. NO. 173/4, Baner, Pune – 411045 Sales Research Analyst will be primarily responsible for aggregating the data, manually and leveraging the automation tools. Work with the Business Analyst to understand the data needs. Understand the client target profile and sales approach. Understand, define and expand the client ecosystem. Define the lead qualification rules and refine those based on the client feedback. Understand and leverage the sources of information. Understand the tools to research the data and also capture the data. Keep adding to the sources of information. Work with the automation team to automate the search to the extent possible. Update the platform with the researched information. Understand and implement the data aggregation rules. Ensure the quality of the researched data and communicate the confidence level. Desired Skills and Experience Excellent web research acumen and interest. Ability to work on software platforms. Pre-sales and Business development experience Good communication skills Good understanding of the business. Structured and Process oriented. Ability to look for innovative ways to search and keep adding to the sources. Ability to communicate the need of automation. Qualification BE/ BTech / MBA- Sales & Marketing