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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
iOS App Development
Swift
Objective C
Maintain accurate books of accounts (ledger, journal entries, vouchers)
Prepare monthly, quarterly, and annual financial statements
Handle accounts payable and receivable
Reconcile bank statements and vendor accounts
Manage GST, TDS, and other statutory compliances
Prepare and file tax returns in coordination with CA
Assist in audits and provide required financial data
Monitor expenses and support budgeting activities
Ensure compliance with accounting standards and company policies
- Cold calling, Lead generation, Lead Capture, Lead qualification distribution.
- Construct Tele sales pitches On-line presentations.
- Maintain Sales funnel Track through sales calls process and follow-ups until deal closure.
- Develop and execute business plans to achieve and exceed monthly, quarterly, and/or annual sales goals as assigned.
- Grow business through the development of new leads, contacts, and clients.
- Identify new revenue opportunities and Lead generation.
- Build business relationships with current and potential clients.
- Execute, Maintain and update sales tasks activities in the official CRM software/application.
- Manage Sales pipelines, Deal funneling, prospecting, and closing opportunities into top accounts.
- Conduct calls with customers and prospects, provide effective presentations, written proposals to prospective customers.
- Maintain a thorough knowledge of products technology as well as industry trends.
Qualifications, Experience Skillset
- Masters/Bachelor s degree in Business Administration, or equivalent
- 1-2 years Inside Sales/tele-calling experience
- Exposure in IT Sales, Software sales or EdTech preferred.
- Well-verse with CRM tools, Digital/social media, web conferencing, etc.
- Intuitive and insightful, particularly in human behavior.
- Ability to generate revenue by identifying pain points and suggesting suitable products or services.
- Excellent written + verbal communication , Tele-calling skills convincing approach.
- Resourceful, with outstanding research skills.
- Must own a Laptop Smartphone.
• Institute sales : Primary responsibility is to sell to schools and bring them onboard
o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school
o Negotiate and get into commercial agreements with schools
o Upsell our other payment products in the schools
• Stakeholder Management in Schools:
o Enable Jodo to liaison with the schools tied up with, for close to
everything from meeting the parents, to doing events etc.
o Forge a strong relationship with the school management and principal
and be their first port of call on anything to do with finances
• Team Building- Build a high quality sales team and lead it in that city
Python
DockerSkills Required:
- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills
Responsibilities:-
• Communicating with upper management to develop strategic operations goals
• Developing strategic long-range plans to achieve strategic objectives
• Creating and managing the organization’s fiscal operating and capital budget and expenses
• Monitoring operational performance of both internal and external service providers
• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans
• Providing a workplace setting that is conducive to productive work
• Monitoring occupant satisfaction
• Monitoring construction and renovation projects
• Monitoring performance metrics
• Receiving and responding to approvals and notifications.
Key Skills:
Technical proficiency, excellent communication skills, strategic planning, staff management
DotPe is a fast-paced technology start-up, operating in Fintech and e-commerce space. With the aim to revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.
The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 8 Million from renowned investors.
To know more, head over to: www.dotpe.in
Linkedin: https://www.linkedin.com/company/dotpein
Products
At DotPe, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!
Role: Business Development Manager
Job Responsibilities:
• Responsible for generating leads, sales and business development of all offline retail categories to sell DotPe product – F&B, Malls, Multiplex, Educational Institutes, Grocery, Hospitals, etc
• Identifying new opportunities for business development • Contacting potential merchants for various product offerings
• Manage end to end sales cycle – presentation, commercial negotiation, defining merchant scope of work, coordination with internal team to ensure timely merchant go live
• Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Be the point of contact for internal & external stakeholder of DotPe
• Protects organization’s value by keeping information confidential.
• Enhances organization’s reputation by accepting ownership for accomplishing new and different requests. • Explores opportunities to add value to job accomplishments.
• Responsible for achieving set sales targets.
• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey. Qualifications / Skills:
• Proven sales experience in retail / hospitality / F&B Aggregators / Retail POS & ERP Systems for 4-8 years • Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely.
• Expert understanding of product, and ability to innovate new ways the product can serve customers.
• Excellent organizational skills to meet goals and set priorities
• Innate drive to succeed and take initiative
• Strong organizational talents and ability to work under pressure and in new environments.
• A hustler, passionate working in a high growth start-up environment.
• Good market segmentation knowledge
• Great energy level and self-motivator What we are offering:
• Opportunity to work in a fast-growing Start-Up with lucrative compensation benefits.
• Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes.
• Work with a market dominating technology
• Excellent platform for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions.
CakePHP
PHP
CodeIgniter
Laravel
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