11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Job Title: Junior Videographer / Videographer (Fresher)

Location: Jaipur Rajasthan

Experience: Fresher / 0–1 year

Employment Type: Full-time Onsite

Job Summary

We are looking for a passionate and creative Fresher Videographer who is eager to learn and grow in video production. The candidate will assist in shooting and editing videos for social media, marketing campaigns, and events under senior team guidance.

Key Responsibilities

• Assist in video shoots and basic camera operations
• Support setup of lighting, audio, and equipment
• Edit raw footage into engaging videos
• Help create short-form content (Reels, Shorts, Stories)
• Organize and manage video files
• Follow brand and content guidelines
• Learn and adapt to new video trends and techniques

Required Skills & Qualifications

• Basic knowledge of videography and camera handling
• Familiarity with video editing software (Premiere Pro, Final Cut, CapCut, or similar)
• Creative mindset and eagerness to learn
• Ability to work in a team and take feedback positively
• Basic understanding of social media platforms

Preferred (Good to Have)

• Diploma or degree in Media, Film, or related field
• Internship or college project experience
• Basic photography skills
• Knowledge of Instagram & YouTube content formats

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

Job Description: We are seeking a dynamic and experienced Digital Marketing Trainer to join us. The Digital Marketing Trainer will be responsible for designing and delivering comprehensive training sessions on various aspects of digital marketing to our students.

Responsibilities:

• Design and develop digital marketing training programs, workshops, and materials based on industry best practices and emerging trends.
• Conduct engaging and informative training sessions on topics including but not limited to:
• Search Engine Optimization (SEO)
• Pay-per-click (PPC) advertising
• Social media marketing (SMM)
• Content marketing
• Email marketing
• Digital analytics and reporting
• Provide hands-on training and practical assignments to enhance participants' understanding and application of digital marketing strategies.
• Assess and evaluate participants' performance and progress throughout the training programs.
• Stay updated with the latest digital marketing trends, tools, and technologies, and incorporate them into training programs as appropriate.
• Mentor and support participants in applying digital marketing concepts to real-world projects and campaigns.

Requirements:

• Proven experience of at least 5 years as a Digital Marketing Trainer or similar role, with a strong background in digital marketing strategies and techniques.
• In-depth knowledge of SEO, PPC, social media platforms, email marketing tools, and digital analytics.
• Excellent presentation and communication skills, with the ability to explain complex digital marketing concepts effectively.
• Hands-on experience in managing digital marketing campaigns and projects across multiple platforms.
• Ability to inspire and motivate learners, fostering a collaborative and supportive learning environment.
• Bachelor’s degree in Marketing, Communications, or a related field. Additional certifications in digital marketing (e.g., Google Ads, Google Analytics) will be advantageous.
• Prior experience in curriculum development or instructional design is a plus.

Application Process: Interested candidates are encouraged to submit their resume.

Job Description:

• Manage our company's social media accounts.
• Research and plan content strategy for social media campaigns by considering the latest trends.
• Develop and publish engaging posts that engage audiences and promote our brand.
• Schedule social media posts using online schedulers.
• Build a community by engaging the audience with meaningful conversations and responding to their comments.
• Connect with industry influencers for brand promotions.
• Monitor brand mentions and promote user-generated content to connect with the audience personally.
• Analyze social media analytics to measure the performance of the campaigns.
• Stay updated about the latest features and other offerings of social media platforms.
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Requirements:

• 02-04 years of experience as a Social Media Executive or a similar role.
• Exceptional knowledge of leading social media platforms, such as Instagram, Facebook, Twitter, and LinkedIn.
• Portfolio of social media campaigns handled in the past.
• Having outstanding copywriting skills would be an added benefit.
• Good understanding of social media ads.
• Sound knowledge of influencer marketing.
• Bachelor's/Master's degree in marketing, media, or related field.
• Good written and verbal communication skills.
• Basic customer service skills.
• Good time management skills.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. 

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

• Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience on documentation – Confluence or similar tools.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Addressing issues, flag risks and jointly determine mitigation approaches.
• Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

• Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Good listening skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
• Demonstrated understanding of Project Management processes, strategies and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 

Good to have:

• PMP Certification / CSM Certification
• A background in hands-on software development
• A startup experience