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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

🚀 Hiring: UI Engineer at Deqode

⭐ Experience: 6+ Years

📍 Location: Gurugram, Pune, Bengaluru, Chennai, and Bhopal

⭐ Work Mode: Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re hiring a skilled UI Developer with strong expertise in React.js, HTML, CSS, and JavaScript to develop high-quality, scalable user interfaces for modern web applications.

💫 Requirements:

✅ Strong proficiency in JavaScript, HTML5, CSS3, and React.js

✅ Experience building responsive, accessible, and pixel-perfect UI components

✅ Hands-on knowledge of UI performance optimization and best practices

✅ Experience working with REST APIs and modern front-end build tools

✅ Strong understanding of component-based architecture and reusable UI patterns

✅ Good attention to detail and passion for user-centric design

Job Summary:

Deqode is looking for a highly motivated and experienced Python + AWS Developer to join our growing technology team. This role demands hands-on experience in backend development, cloud infrastructure (AWS), containerization, automation, and client communication. The ideal candidate should be a self-starter with a strong technical foundation and a passion for delivering high-quality, scalable solutions in a client-facing environment.

Key Responsibilities:

• Design, develop, and deploy backend services and APIs using Python.
• Build and maintain scalable infrastructure on AWS (EC2, S3, Lambda, RDS, etc.).
• Automate deployments and infrastructure with Terraform and Jenkins/GitHub Actions.
• Implement containerized environments using Docker and manage orchestration via Kubernetes.
• Write automation and scripting solutions in Bash/Shell to streamline operations.
• Work with relational databases like MySQL and SQL, including query optimization.
• Collaborate directly with clients to understand requirements and provide technical solutions.
• Ensure system reliability, performance, and scalability across environments.

Required Skills:

• 3.5+ years of hands-on experience in Python development.
• Strong expertise in AWS services such as EC2, Lambda, S3, RDS, IAM, CloudWatch.
• Good understanding of Terraform or other Infrastructure as Code tools.
• Proficient with Docker and container orchestration using Kubernetes.
• Experience with CI/CD tools like Jenkins or GitHub Actions.
• Strong command of SQL/MySQL and scripting with Bash/Shell.
• Experience working with external clients or in client-facing roles.

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer or DevOps Engineer).
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Required Skills:

• Experience in systems administration, SRE or DevOps focused role
• Experience in handling production support (on-call)
• Good understanding of the Linux operating system and networking concepts.
• Demonstrated competency with the following AWS services: ECS, EC2, EBS, EKS, S3, RDS, ELB, IAM, Lambda.
• Experience with Docker containers and containerization concepts
• Experience with managing and scaling Kubernetes clusters in a production environment
• Experience building scalable infrastructure in AWS with Terraform.
• Strong knowledge of Protocol-level such as HTTP/HTTPS, SMTP, DNS, and LDAP
• Experience monitoring production systems
• Expertise in leveraging Automation / DevOps principles, experience with operational tools, and able to apply best practices for infrastructure and software deployment (Ansible).
• HAProxy, Nginx, SSH, MySQL configuration and operation experience
• Ability to work seamlessly with software developers, QA, project managers, and business development
• Ability to produce and maintain written documentation

MTX Group Inc. is seeking a motivated Human Resource Analytics Specialist to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The MavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Partner with the leadership team to support deliverables for special projects related to firm People Strategy (e.g., diversity, retention, etc.)
•    Frame key issues
•    Design analytic approach to address
•    Execute analysis
• Communicate insights and implications to key stakeholders
• Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.
• Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Prepares reports of data results, presenting and explaining findings to senior leadership.
• Ensures compliance with data privacy regulations and best practices.
• Spearhead innovative analyses to drive business decisions and measure the success of firm programs and initiatives (e.g., analyze exit survey results; analyze key drivers of performance through analyzing the correlation between performance trends and potential drivers; etc.)
• Point of contact and subject matter expert for ad hoc people data and analytics requests
• Partner with firm’s People Functions (Recruiting, Learning & Development, Career Development, Staffing, Core HR, and Career Services) to support ongoing operational analytics efforts (e.g., recruiting funnel analysis; performance trends analysis; hours and staff utilization analysis; developing a model to identify employees eligible for bonus time off; etc.)
• Ensure best practices are followed for data capture and tracking
• Identify data capture and analytics efficiency improvements as the firm scales and grows and collaborate with teams to implement
• Design and service Tableau dashboards and other tools for visualizing data; support functional team usage
• Lead systems assessment and implementation as needs arise (e.g., applicant tracking system, HRIS system, learning management system, etc.)
• Ensure targeted communication and capacity-building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.

What you will bring:

• 7+ years of experience in an analytical role (HR experience or internal/external consulting experience preferred)
• Experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
• Ability to manage several projects simultaneously
• Superb analytical skills; hands-on experience analyzing and deriving insight from large datasets
• Expert PPT and Excel skills
• Experience with HRIS
• Excellent communication skills, both written and verbal
• Ability to develop strategic recommendations
• Team-oriented: strong interpersonal skills and ability to work collaboratively with all stakeholders
• Professional and demonstrates integrity at all times

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Parent’s Medical Insurance (Optional & Self Sponsored)
• Sum Insured: INR 3,00,000/- for both the parents on a floater basis
• Covers pre-existing disease
• Covers hospitalization due to COVID-19
• Comes with an annual premium cost of Rs.12,996 (including GST) per parent (this is a one-time deduction from the monthly salary)

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

Working at Bottom Funnel Technologies Pvt Ltd

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Position

Reporting to the Director, Global Digital Marketing, the Digital Marketing Manager is responsible for the development and adoption of digital marketing strategies and campaign execution to promote demand generation across the business in assigned markets. The successful candidate will work with key business partners to deploy a consistent operating model across the business and manage the omni-channel deployment of digital marketing initiatives. The ideal candidate will handle communications on status of ongoing initiatives and develop analysis of opportunities in the digital space and own the digital marketing strategy and overall results of the program.

The successful candidate will have a strong background and understanding of not only of digital marketing, but all facets of digital business including analytics, site optimization, and the evolving interactive marketing landscape. Strong working knowledge around digital marketing channels and strategic development of local and global plans is a key component to success in this role.

The Digital Marketing Manager will be responsible for building a culture of quality and performance within the team and to develop data-driven, customer-centric and innovative marketing strategies.

Key Responsibilities

Develop and drive multi-channel digital marketing planning and strategy across the business

• Function as single point of contact for assigned markets to align their strategies to execution on digital channels
• Work’s cross-functionally with stakeholders in the development of strategic digital marketing plans, content and campaigns; drives collaboration on execution, building insights and optimizations with local market execution
• Owns adoption of Digital Marketing Programs and Playbook; works cross-functionally with internal and external partners to ensure adherence and consistency across execution guidelines are met.
• Collaborates with Corporate Marketing, Site Operations, Customer Analytics, and Commercial team partners in the execution of strategic, omni-channel digital marketing campaigns.
• Measures and analyzes performance of all digital campaigns and assess against goals (ROI and KPIs); adjust and execute changes to strategy based on results.
• Develop regular incrementality testing strategies to ensure highly optimized and valuable programs
• Work closely with key stakeholders within the Global Digital Marketing team to drive collaboration and alignment on planning, operations and reporting for all digital marketing initiatives.

The Ideal Candidate Will Have

Key Qualifications and Experience

• Bachelor’s degree in marketing, communication or related field
• At least 3 to 8 years of experience driving digital marketing programs, execution, and analysis preferably for fast paced industries (healthcare, finance, retail, manufacturing)
• Strong experience in driving B2B and/or B2C demand generation.
• Solid understanding of ecommerce and digital channels (digital advertising, email, social media and web operations)
• Strong communication skills: ability to lead high-level strategic planning sessions and deliver key findings and results to a broad audience
• Experience in supporting global markets a plus
• Experience in working within complex matrixed organizations with multiple stakeholders and dotted lines of responsibility.
• Previous experience with marketing planning tools, a plus.

Requirements

In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:

• Strong analytical skills and data-driven strategy development
• Strong project management experience and organizational skills; ability to handle multiple projects/campaigns simultaneously.
• Results orientation
• Cross-industry subject expertise
• Curiosity and ability to learn
• Plan and execute social media campaigns on all social platforms, Good knowledge of Search engine Optimization, Google Ads, PPC, and other ad campaign tools, Plan strategies for Digital marketing, Find and target audiences, Content creation skills
  Excellent communication and organizational skills, KPI Management.
• Must Knowledge of these tools SEMrush, Moz, Ahrefs, Mailchimp, sendinblue, Hubspot
• Excellent communication skills and presentable

What you need to have:

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contributing in all phases of the development lifecycle.
• Writing well designed, testable, efficient code.