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Hiring: Customer Support Associates (International Voice Process)

We are looking for dynamic and customer-focused individuals to join a leading global customer support process. If you have prior BPO experience and strong communication skills, this is your chance to level up.

Job Role: Customer Support Executive (International Voice)

Key Responsibilities:

• Handle inbound/outbound customer queries via voice support
• Resolve customer concerns related to orders, payments, and general inquiries
• Deliver a high-quality customer experience with every interaction
• Maintain accurate records of customer interactions

Eligibility Criteria:

• Any Graduate / Undergraduate
• Freshers and experienced both are eligible
• Strong English communication skills (spoken & written)
• Comfortable working in rotational shifts

Preferred:

• Experience in customer support

Compensation:

• Salary up to ₹35,000 CTC + Upto 8k incentives + Upto 4k travel allowance

Selection Process:

• HR Round
• Operations Round
• Versant Test: C1 Level (US Voice)

Work Schedule:

• 5.5 days working
• Rotational shifts & weekly offs

Transportation:

• ₹180 × number of night shifts (for male employees)
• One-sided cab facility for female employees during odd hours

Why You Should Apply:

• Work with a globally recognized support process
• Fast-paced environment with growth opportunities
• Exposure to international customer handling

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.