11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Position: E-Commerce Manager

Location: Jaipur

Salary: Up to ₹50,000 per month

Experience Required: 3+ Years

Qualification: Graduate

Working Hours: 9 Hours per Day

6 Days a Week

Job Overview

The E-Commerce Manager will oversee the company’s online sales platforms, drive digital revenue growth, and enhance customer experience. The role involves coordinating with marketing, operations, and logistics teams to optimize website performance, increase conversions, and ensure smooth online operations.

Key Responsibilities

·        Platform Management

Manage day-to-day operations of all e-commerce platforms.

Oversee product listings, catalog management, merchandising, and pricing updates.

Ensure smooth functioning of the website and online marketplaces.

·        Digital Strategy

Collaborate with the marketing team for SEO, PPC, email marketing, and social media campaigns.

Plan and execute strategies to improve online visibility and sales performance.

Monitor competitor activities and market trends.

·        User Experience (UX)

Conduct regular website audits to improve navigation and mobile responsiveness.

Ensure a seamless and user-friendly checkout process.

Optimize customer journey and overall shopping experience.

·        Performance Analytics

Track and analyze KPIs such as conversion rate, bounce rate, traffic, and ROI.

Generate reports and provide data-driven recommendations for improvement.

Use analytics tools like Google Analytics and CRM systems effectively.

·        Inventory & Fulfillment

Coordinate with inventory and logistics teams to maintain stock availability.

Ensure timely order processing and delivery.

Monitor returns, refunds, and customer satisfaction metrics.

Required Skills & Qualifications

·        Proficiency in e-commerce platforms such as Shopify, Magento, WooCommerce, or Salesforce Commerce Cloud.

·        Strong understanding of digital marketing and online merchandising.

·        Experience with Google Analytics, CRM tools, and reporting systems.

·        Knowledge of inventory management and supply chain coordination.

·        Excellent communication, analytical, and problem-solving skills.

Preferred Candidate Profile

·        Strong leadership and coordination abilities.

·        Detail-oriented with a customer-focused mindset.

·        Ability to manage multiple tasks and meet deadlines efficiently.

About Us:

Growth System ERP Expert is a fast-growing tech startup providing ERP solutions to streamline business operations. We are looking for an experienced Human Resources Executive to oversee all aspects of human resources and office administration, ensuring a productive and well-organized work environment.

Key Responsibilities:1. HR Management

• Develop and implement HR strategies aligned with company goals.
• Manage the entire employee lifecycle, including recruitment, onboarding, performance management, and offboarding.
• Handle payroll processing, leave management, and compliance with labor laws.
• Establish employee engagement programs, welfare initiatives, and retention strategies.
• Oversee HR policies, performance appraisals, and training programs.
• Address employee grievances and foster a positive workplace culture.

2. Recruitment & Talent Acquisition

• Coordinate end-to-end recruitment processes, including sourcing, screening, interviewing, and hiring.
• Develop employer branding strategies to attract top talent.
• Collaborate with department heads to understand hiring needs.

3. Administration & Office Management

• Oversee office facilities, vendor management, and day-to-day administrative operations.
• Ensure workplace safety, security, and maintenance.
• Manage office supplies, IT coordination, and logistics.

4. Compliance & Legal Affairs

• Ensure compliance with labor laws, tax regulations, and company policies.
• Handle contracts, employee records, and HR documentation.
• Coordinate with external legal advisors for any HR-related legal matters.

5. Employee Relations & Engagement

• Foster a healthy and inclusive work environment.
• Organize team-building activities, employee recognition programs, and wellness initiatives.
• Conduct employee satisfaction surveys and implement improvements.

Key Skills & Qualifications:

✅ Bachelor’s/Master’s degree in HR, Business Administration, or a related field.

✅ 2+ years of experience in HR & administration roles.

✅ Strong knowledge of HR policies, labor laws, payroll, and compliance.

✅ Experience in handling recruitment, onboarding, and employee engagement.

✅ Excellent communication, leadership, and problem-solving skills.

✅ Ability to manage multiple tasks and work in a fast-paced environment.

Why Join Us?

✨ Work with a growing tech startup with a dynamic team.

✨ Opportunity to implement new HR initiatives and make a direct impact.

✨ Competitive salary & employee benefits.

✨ A collaborative and innovative work culture

Role – Dynamics 365

Experience – 3 years & above

Location – Remote, Jaipur , Gurgaon, Noida

Job Description:

·       Gather requirements from the client

·       Proactively builds and manages relationship with client management

·       Developing business cases, project plans and project documentation.

·       Deliver projects/work on-time, on-budget, and in a way that accomplishes client goals 

·       Reviews and ensures high quality of work is delivered  

·       Meets deadlines and manages competing priorities under pressure 

·       Apply creative thinking to identify possible reporting solution alternatives 

·       Travel to client locations as per the project and/or client needs 

Must Have:

·       5+ years of project experience and Min 2+ years’ experience in Power Platform development and customizations.

·       Deep understanding of D365 capabilities, architecture, and deployment of online solutions.

·       Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules like Sales, Service, Marketing and Field Service.

·       Skills Driving Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.

·       Experience in leveraging Microsoft Power Platform capabilities for MS Dynamics CRM using PowerApps, Power Automate and Power BI.

·       Proficiency in use of C# - CRM SDK, Web APIs, Batch Jobs, Azure functions, JavaScript, SQL, SSRS, SSIS, Plugins, 3rd party APIs, and Custom Workflows with Dynamics CRM.

·       Good experience in Portals and USD development with CRM.

·       Experience in assisting with integration of CRM with other business systems and applications.

·       Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 CRM projects.

·       Proficiency in OOB Customizations like Business Rules, Workflows, Actions, Security roles configurations.

·       Good knowledge in code and project management using Azure DevOps.

·       Experience in the Power Apps component framework

 Good To Have: 

·      Microsoft Dynamics CRM and Power Platform certifications.

 Desired Candidate Skills: 

·      Excellent interpersonal and leadership skills.  

·      Superior understanding of current applications and trends in IT.  

·      Good knowledge of all phases of IT including network administration, computer support, help desk, software development or specialization in one area.  

·       Experience in client communication 

·       Proficient in communication.

·       Mentoring skills of junior resources.

·      Excellent foundational consulting skills including critical thinking and analysis, verbal and written communications, executive presence, facilitation and presentation skills, business analysis 

·      Ability to conduct business user workshops, design reviews, executive presentations, and 

·      lead other senior stakeholder/sponsor meetings 

·      Experience in delivering end to end reports

·      Must be able to travel to client locations if needed

·      Is detail oriented and deliverables focused 

 Key Skills: Dynamics 365 & Power Platform, Azure DevOps

our responsibilities will include:

• Creating and executing a strong performance marketing strategy & execution plan
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results.

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

Your main responsibility will be designing and implementing applications that are written in PHP. This means you will work closely with front end developers to integrate backend components with the components they’re creating for users to interact with.

Responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions
Skills And Qualifications
• Strong knowledge of PHP web frameworks such as cake php, Laravel, Yii, etc depending on your technology stack
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming

• Knowledge of PHP CMS/Frameworks including, Laravel, Yii, CakePHP, and Codeigniter.
• Familiarity with SQL/NoSQL databases, Version Control Tools, and developing Web Services.
• Understanding of object-oriented programming (OOPS)
• Ability to manage projects.
• Good problem-solving skills.

Key responsibilities:

• Plan and execute Web, SEO/SEM, Database Marketing, Email, Social media, and Advertising campaigns
• Design, Build, and maintain Social Media presence
• Measure and report performance of Digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identify trends, insights and optimize approach based on the insights.
• Plan and execute periodic Content Calendar for Branding and Inbound lead acquisition
• Create landing pages and optimize user experience for Lead Acquisition
• Should be able to plan and execute Webinars, Seminars and Events

Skills:

• MBA or PGDM in Marketing
• 6+ years of experience in Digital Marketing for IT/ITES Services Industry
• Must have exposure in marketing of Digital Technologies and Services like Cloud, Analytics, APIs, Software Development & Channels
• Good to have experience in using HubSpot as Marketing Tool
• Must have excellent verbal and written Communication skills with exposure to Global Clients