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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Javascript
AngularJS (1.x)
Angular (2+)
JOB DESCRIPTION:
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
Required Skills
1) Good experience in Angular's Latest Versions
2) Hand on Node.JS./Express JS
3) Database: MYSQL/MongoDB
4) Experience in JavaScript, TypeScript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
Docker
Kubernetes
About Us -Celebal Technologies is a premier software services company in the field of Data Science, Big Data and Enterprise Cloud. Celebal Technologies helps you to discover the competitive advantage by employing intelligent data solutions using cutting-edge technology solutions that can bring massive value to your organization. The core offerings are around "Data to Intelligence", wherein we leverage data to extract intelligence and patterns thereby facilitating smarter and quicker decision making for clients. With Celebal Technologies, who understands the core value of modern analytics over the enterprise, we help the business in improving business intelligence and more data-driven in architecting solutions.
Key Responsibilities
• As a part of the DevOps team, you will be responsible for configuration, optimization, documentation, and support of the CI/CD components.
• Creating and managing build and release pipelines with Azure DevOps and Jenkins.
• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.
• Troubleshoot server performance issues & handle the continuous integration system.
• Automate infrastructure provisioning using ARM Templates and Terraform.
• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.
• Diagnose and develop root cause solutions for failures and performance issues in the production environment.
• Deploy and manage Infrastructure for production applications
• Configure security best practices for application and infrastructure
Essential Requirements
• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)
• Strong knowledge of CI/CD principles.
• Strong work experience with CI/CD implementation tools like Azure DevOps, Team city, Octopus Deploy, AWS Code Deploy, and Jenkins.
• Experience of writing automation scripts with PowerShell, Bash, Python, etc.
• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.
• Understanding of secure DevOps practices
Good to Have -
• Knowledge of scripting languages such as PowerShell, Bash
• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.
• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)
• Strong communication skills and ability to explain protocol and processes with team and management.
• Must be able to handle multiple tasks and adapt to a constantly changing environment.
• Must have a good understanding of SDLC.
• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.
• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.
• Organized, flexible, and analytical ability to solve problems creatively.
Python
Django
FlaskJob Responsibilities
- Should have experience in Software Product Development at an enterprise level. .
- Analyze requirements and come up with possible solutions to solve the problem, evaluating and capturing necessary tradeoffs
- Build and improve newest services and ensure that they are well tested and released quickly and often to our customers
- Debugging capabilities and identify the root cause of the problem and fix them.
- Influencing the architecture of an application.
- Design and implement cloud based high-performance, highly available services to cover customers’ high demands and big data volumes
- Maintain rapid deployment pipelines and observability of the services to support operations/troubleshooting.
- Think about security of the whole technical stack and processes to ensure customers’ data is safe
- Take care of all aspects of the product: from implementation, through testing, to operations.
Job Requirements
- Proficiency in Python programming
- Mandate experience working as a Python Developer with Django.
- Should have good experience in Flask, numpy and pandas
- Should have good experience in REST API development with Django.
- Have In-depth understanding of Object Oriented Programming ( OOPs ) concepts.
- Are Able to create Database Schemes that represent and support business processes.
- Should have good understanding of Agile frameworks such as Git, Jenkins etc.
- Must have experience working on MySQL, HTML, CSS, JavaScript & jQuery.
- Must have experience with Web Servers e.g. Nginx, Apache.
- Good to have AI/ML/Data science certification.
- Must be a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
- Positive attitude and excellent communication as well as written skills
Bootstrap
jQuery- Good understanding of Web/App designing/mockups/wireframing
- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools
- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA
- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery
- Ability to write, debug and test scripting languages like JavaScript and jQuery
- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)
React.jsAngularJS (1.x)Javascript
HTML/CSS
NodeJS (Node.js)Role:
- Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
- Making suggestions towards shaping the strategy for a feature and engineering design.
- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.
- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
- Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
- An active member of the team, through useful contributions to projects and in team meetings.
- Supervising others. Deputising for a Lead and/or supporting them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.
Requirements:
- Acquired strong proven professional Front End Development experience.
- Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
- Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
- Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application.
- Able to build prototypes quickly and work with the product teams to test a concept.
- Demonstrable experience in building front end or UI/UX development practices in previous jobs.
- Building and implementing a product on cloud based infrastructure.
- Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
- Ability to document requirements and specifications.
- A naturally inquisitive and problem-solving mindset.
- Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
- Good communication skills.
PHP
Laravel
CodeIgniter1. Good knowledge of HTML, PHP, Core PHP ,JavaScript, and CSS Coding.
2. Good understanding of OOPS Concepts.
3. Knowledge of databases and database concepts.
4. Should have Analytical and problem-solving skills.
5. Core PHP, MySql, Cake PHP, Codeginiter, Opencart, Magento (Optional)
6. Must be a team player, keen to learn, posses a good attitude and be self-discipline
Responsibilities:-
1. Developing websites from Photoshop/JPG designs
2. Developing websites using existing CMS solutions
3. Developing bespoke CMS solutions
4. Developing plug-ins/add-ons in PHP for various CMS solutions
5 .Working knowledge of frameworks like CakePHP, MVC, any one framework
6. Ability to work on multiple projects at the same time and complete
Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
WHY SHOULD YOU JOIN TOPPR
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Toppr’s journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
Carry out at least 3 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
HOW YOU’LL RAMP
In First Week…
By Day 30…
By Day 90…
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.
Requirements
Laptop
Two wheeler
Android device
Benefits
Unlimited Incentived & Other Allowances
React NativeReact.jsQualification -
a. Minimum Bachelor's Degree
b. Minimum 3 yr experience
c. Basic English Proficiency
d. International Clients
Location: Jaipur
Interview will be online on Skype/Zoom.
AngularJS (1.x)Angular (2+)
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