11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur
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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Hiring Update | Business Development Executive – Jaipur
Growing Stars Consulting Private Limited is currently hiring for the role of Business Development Executive for a leading Sales Process (Blended – Voice and Chat).
Location: Jaipur (Work from Office)
Salary Package: Up to ₹6 LPA
Shifts: Rotational shifts with rotational offs
Cab Facility: Provided during odd hours
Eligibility Criteria:
- Minimum 2+ years of experience in Sales (B2C/B2B/Inside Sales)
- Excellent verbal and written communication skills in English
- Open to Graduates and Undergraduates
- Must be comfortable with both *Voice and Chat-based interaction*
- Ability to work in a target-driven environment
Roles and Responsibilities:
- Engage with potential customers through voice and chat to understand their requirements
- Promote and explain services to convert leads into sales
- Build and maintain strong customer relationships
- Achieve monthly sales targets and performance metrics
- Maintain accurate records of calls, leads, and customer interactions
- Collaborate with internal teams to ensure smooth onboarding and support
Job Description
We are hiring passionate Customer Support Associates for our International Voice Process. If you have strong communication skills and prior experience in a voice process, this is your opportunity to build a rewarding career with us.
Eligibility Criteria
- Minimum 6 months of experience in Voice Process (Customer Support Associate).
- Excellent verbal communication skills in English.
- Undergraduates and Graduates both are eligible to apply.
Job Details
- Salary: ₹29,000 CTC
- Work Shifts & Offs: 5.5 days working, rotational shifts & rotational offs.
- Interview Rounds: HR Round → Operations Round → Client Round
- Versant Requirement: C1 US Voice Versant
Additional Benefits
- Cab facility: Available for female employees during odd hours.
- Cab allowance: ₹180 per day for male employees.
Data AnalyticsBachelor’s degree from university or college in computer science.
Work experience as a data analyst or in a related field.
Ability to work with stakeholders to assess potential risks.
Ability to analyse existing tools and databases and provide software solution recommendations.
Ability to translate business requirements into non-technical, lay terms.
High-level experience in methodologies and processes for managing large-scale databases.
Demonstrated experience in handling large data sets and relational databases.
Understanding of addressing and metadata standards.
High-level written and verbal communication skills
Responsibilities
Use statistical methods to analyze data and generate useful business reports
Work with the management team to create a prioritized list of needs for each business segment
Identify and recommend new ways to save money by streamlining business processes
Use data to create models that depict trends in the customer base and the consumer population as a whole
Work with departmental managers to outline the specific data needs for each business method analysis project.
About the Company:
Angara E Commerce Pvt. Ltd. is fast growing e-commerce company. It is the subsidiary company of Angara Inc. (Headquarters- Los Angeles, CA), worlds one of the leading e-tail portals of Precious and Semi-Precious Colored Gemstone and Diamond Jewelry. In a span of 14 years, Angara has grown to become a prominent player as an online gemstone jewelry store. Shipping to more than 64 countries worldwide, the company is expanding its reach across the globe. For more information, visit our website at www.angara.com.
We are looking forward to meet people whose professional experience and skills can be channeled into an exciting and growing industry. Creative, energetic, committed and self-motivated individuals with a penchant for working within teams can look forward to a rewarding career with attractive growth opportunities. Competitive salary, flexible work schedules, employee achievement awards and growth plan will let you plan a secure and fulfilling career at Angara.
General Summary of the Profile:
You would be responsible for executing different tasks in product lifecycle by collaborating closely with the stakeholders to identify and design solutions to improve user growth and customer experience. Identifying the root cause analysis of problems and suggesting improvements in product based on insights. Collaborate with the teams to translate vision into solutions which will drive business results.
Duties and Responsibilities:
- Execute the product roadmap spanning across desktop, mobile and tablet platforms.
- Proactively identify gaps in the current e-Commerce product offering and lead the effort to develop solutions that drive business value.
- Synthesize product requirements from a variety of internal and external resources, including various cross-functional teams.
- Generate new product ideas, research/ analyze their feasibility and business impact, and then help in executing implementation of those ideas by collaborating with cross-functional teams, including Merchandising, IT, Marketing, Sales etc.
- Conduct user & site search analysis and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/ analysis.
- Collaborate with User Experience team on wireframes and UI designs that supports product requirements.
- Develop detailed product requirements documents and user stories. Work collaboratively with IT, QA, Design and Analytics across sprints to determine the best implementation and reasonable launch timelines to deliver great customer experiences.
- Analyze product performance and customer feedback Pre and post-launch, and respond quickly to diagnose and correct problems.
- Root cause analysis of problems and suggesting improvements in product based on insights supported by solid analytics and logical thinking.
- Enhancing data collection procedures to include information that is relevant for building analytic system
- Transfer, communicate and report the gained knowledge and key findings out of the analysis, internally to the stakeholders.
Qualification:
- Bachelor's Degree in Computer Sciences, Technology, Business or equivalent experience.
Required Skills and Experience:
- 2-3 years of product management in ecommerce domain preferably product based and retail sector
- Experience in running rigorous A/B tests across desktop, tablet and mobile web
- Understanding and experience of conducting User testing would be preferred
- Strong analysis skills & deep understanding of web technology fundamentals
- Passion for creating best user experience.
- Knowledge of site analytics tools such as Site Catalyst or Google Analytics.
- Strong proficiency using Microsoft Office Suite (Word, Excel, PPT)
- Ideal candidate will be comfortable with managing and analyzing large volumes of complex data and presenting the findings to senior leadership to shape the product.
Soft Skills:
- Strong communication, interpersonal, analytical and problem-solving skills
- Ability to think, analytically and execute methodically.
- Excellent writing, speaking, and presentation skills
- Strong interpersonal skills, with demonstrated relationship-management skills, and a proven track record of delivering results and influencing both within and outside the organization.
- Willingness to roll up sleeves and do what is necessary to accomplish goals.
- Strong Creative skills with ability to think out of the box.
Java
Spring BootRoles and Responsibilities;-
- Include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
- Designing, developing and delivering high-volume, low-latency applications for mission-critical systems
Framework required – spring boot, Hibernate
Skills - Should have knowledge of JPA, js, Ajax
Job Responsibilities-
-Supporting Manager in terms of, collecting cheques, handling samples to the client and supporting all administrative work.
-Understand Client requirements and suggest appropriate signage solutions
-Quotation preparation on the reception of client requirements
-Responsible for timely collection of payments from clients
-Preparation of mailers on Cosign updates for customers and peers
-Responsible for daily, weekly, and fortnightly reporting to the Reporting heads
at Altimetrik
Ruby on Rails (ROR)
Ruby
HTML/CSS
Amazon Web Services (AWS)
PostgreSQLLoc: Chennai, Bangalore,Pune,JaipurEXP: 5 yrs to 8 yrs
- Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
- Drive technical decisions for building data pipelines, data lakes, and analyst access.
- Act as a leader within the engineering team, providing support and mentorship for teammates across functions
- Bachelor’s Degree in Computer Science or equivalent job experience
- Experienced developer in large data environments
- Experience using Git productively in a team environment
- Experience with Docker
- Experience with Amazon Web Services
- Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems
· Experience using and adapting to new technologies
· Take and understand business requirements and goals
· Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned
· Strong SQL skills with MySQL or PostgreSQL
- Experience with non-relational databases and their role in web architectures desired
Knowledge and Experience:
- Good experience with Elixir and functional programming a plus
- Several years of python experience
- Excellent analytical and problem-solving skills
- Excellent organizational skills
Proven verbal and written cross-department and customer communication skills
Company description
About Company: We are a one-stop destination for all your online business requirements. Our services include Amazon and Flipkart Account Launch, Cataloguing, Account Management, Advertising Creation and Optimization, Brand Protection, Performance Management, Seller Reinstatement, and A+ Cataloguing (EBC).
Skills Required:
- Excellent communication skills.
- Strong interpersonal skills.
- Ability to understand client's needs and present solutions.
- Understanding of market and product.
- Need to do Cold Calling
- Must be self-driven, and motivated and should set his/her targets.
- Maintain relationships with clients by providing support, information, and guidance by researching and recommending new opportunities recommending profit and service improvements.
- Contributes to team effort by accomplishing related results as needed.
- To develop and implement the e-commerce strategy to maximize revenue and ensure the highest standard of customer service.
- Evaluate sales leads and connect with the market to identify leads. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Qualifications
- Bachelor's degree or equivalent experience
- 1 - 4 years prior industry-related business development experience
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
- Focused and goal-oriented
- Managing internal communication & business correspondence from the MD desk.
- Calendar Management: Ensuring prompt and effective follow up on all Internal and external meetings based on calendar information, managing last minute changing schedules.
- Making all travel arrangements (domestic & international) and coordinating for logistics like visa, transport, hotels etc.
- Coordinating board meetings, meetings with foreign delegates, senior leadership teams etc.
- Preparing minutes of the meetings, reports & presentations.
- Maintaining the current filing and database system, and looking for ways to improve current systems.
- Contribution in event planning.
- Processing expense reports of MD on monthly basis.
- Assisting in capturing market intelligence & monitor customer activities.
- Formatting information for internal and external communication – memos, emails, presentations, reports.
- Managing the social media channels/ profiles of the senior stakeholders/ director.
- Prior Experience in working with leadership roles is a must.
- Superior ability to build relationships with senior leaders, and work across businesses.
- Ability to handle confidential information with tact and diplomacy.
- Be aware of the CEO's agenda fully and anticipate and support his business and life needs.
- Should have strong experience in making travel arrangements and calendar management.
- Spontaneous in response and flexible in taking calls.
- Outstanding organizational and time management skills
- Having excellent verbal and written communication.
- Should be a pro at excel and PPT.
- Should be willing to work for six days a week
React Native
JavascriptJava
Swift
Android Development- Meaningful experience working on large, complex systems.
- Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
- Ability to identify with the goals of FullStack clients and dedicate yourself to delivering on the commitments you and your team make to them.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
- A positive mindset and can-do attitude.
- 2+ years of professional experience working with React Native.
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