11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

POSITION: Sr. QA Engineer

We are looking for a seasoned and results-driven Senior QA Engineer with 7 to 10 years of

experience in Manual and Automation Testing. The candidate should have deep expertise in QA

processes, strong automation skills using Python or equivalent, and the ability to lead quality

initiatives for our core product suite. You won't just be finding bugs — you will be building a

resilient quality ecosystem that leverages modern tools.

EMPLOYMENT TYPE: Full-Time, Permanent

LOCATION: Jaipur (Work from Office)

SHIFT TIMINGS: 10:00 AM - 07:00 PM IST

What You’ll Be Doing:

● Understand business requirements and convert them into test scenarios and test cases

● Perform Manual Testing including Functional, Regression, Integration, & System Testing

● Develop, maintain, and execute Automation Scripts using Python

● Identify, report, and track defects using defect management tools

● Work closely with Developers, Product Managers, and QA team members

● Lead requirement analysis, test planning, and test case reviews

● Contribute to improving QA processes and automation coverage

● Participate in sprint planning, retrospectives, and cross-functional reviews

● Identify, report, and track defects using defect management tools; manage triage and

resolution with development teams

● Catch edge cases before they become production issues

● Co-ordination is release processes

Automation Skills:

● Maintain, and extend robust Automation Frameworks ( PyTest / Selenium) for UI and

backend services as well as design patterns, and CI/CD integration

● Monitor nightly automation runs, troubleshoot defects

● Ability to design, extend, debug, and maintain test frameworks independently

API and Database Testing:

● Perform contract testing and functional validation of REST APIs using Postman or similar

tools.

● Write complex SQL queries to validate data pipelines, migrations

Qualifications:

● Strong understanding of Software Testing concepts

● Experience in writing Test Cases and Test Scenarios

● Experience in Defect Tracking tools (JIRA, etc.)

● Experience in CI/CD tools (Jenkins, GitHub Actions, GitLab CI)

● Experience in Agile / Scrum methodology

● Strong analytical and problem-solving skills with a 'break-it' mentality

● Good communication skills — ability to articulate quality risks to non-technical

stakeholders

● Self-motivated, quick learner, and proactive in driving quality culture

● Strong team player with empathy to help developers 'fix-it'

● Exposure to Agentic AI testing frameworks

About the Role

We’re looking for a Senior Software Engineer who takes ownership seriously, someone who

designs solutions, ships them, and stands behind them in production. You’ll work across a

technically interesting stack on systems that process millions of provider records.

This is a role with real scope: you’ll influence architecture, shape engineering practices, and

work directly with product and leadership to solve hard problems in a domain that genuinely

matters.

Problems You’ll Solve

Healthcare’s provider data problem is a hard distributed systems problem. Hundreds of primary

sources state boards, payers, federal registries each with their own schema, SLA, and failure

mode. Downstream, real credentialing and network decisions depend on whatever truth we can

surface.

API contract stability at velocity. You’re building a platform hundreds of integrations depend

on. How do you evolve a Quarkus/REST API, adding resources, deprecating fields, shifting data

models without breaking consumers? Contract-first design, versioning strategy, and backward

compatibility aren’t theoretical here.Integration reliability at scale. Upstream sources go down, change schemas, and return dirty

data. You’ll build the patterns that absorb that chaos idempotent consumers, dead-letter queues,

circuit breakers, and reconciliation pipelines on top of Kafka and Spanner.

Entity resolution on messy real-world data. Deduplicating and reconciling provider records

across hundreds of heterogeneous sources, where a wrong merge has downstream

consequences. MDM patterns, confidence scoring, and deterministic vs. probabilistic matching

at scale.

AI-augmented velocity without regression. We use Cursor and Claude Code as force

multipliers. The engineering problem is building review culture, eval frameworks, and test

coverage that keeps quality high as output volume increases.

Observability for a data platform, not just a service. Uptime isn’t enough; you need to know

when a provider record is stale, inconsistent, or wrong. You’ll instrument data quality and

lineage, not just p99 latency.

What We’re Looking For

Engineering fundamentals

* 8+ years building and maintaining production-grade systems including systems where

your API is someone else’s dependency and breaking it has real downstream

consequences

* Track record of shipping high-quality software in fast-paced environments you define the

solution, not just implement a spec

* Strong engineering fundamentals: testing, clean code, maintainability, and performance

optimization

* Experience improving system reliability you’ve debugged hard production problems and

made them not happen again, with SLOs and alerting to prove it

* Comfort mentoring earlier-career engineers and influencing technical direction

API & architecture depth

* Deep experience designing and evolving APIs under active consumers: versioning

strategy, backward compatibility, and contract-first thinking

* Fluency across API paradigms REST, GraphQL, gRPC, and async/event-driven APIs

(webhooks, Kafka topics as contracts) and the judgment to know when each is the right

tool

* Hands-on experience with service-oriented and distributed architectures you’ve worked

across SOA, microservices, and event-driven patterns and can make principled tradeoffs

between them based on coupling, latency, and operational complexity

* Experience designing for API consumers as first-class stakeholders SDK ergonomics,

pagination, rate limiting, error semantics, and documentation as part of the contract, not

an afterthought

* Experience with integration patterns at scale you’ve built or maintained systems that

aggregate and normalize data from many heterogeneous upstream sources, and you

understand the reliability and consistency tradeoffs that come with it: circuit breakers, retry

strategies, idempotency, eventual consistency

Data-intensive systems• Strong data modeling instincts you understand the difference between a schema that’s

easy to write and one that’s easy to query, evolve, and trust at scale

* Experience with high-throughput, event-driven systems: you understand ordering

guarantees, consumer lag, and failure modes in Kafka-like architectures

* Strong sense of data quality: lineage, freshness, and correctness matter as much to you

as throughput

AI-era engineering

* In an AI-augmented engineering environment, you write less and review more you’re

skeptical of generated code in the right ways, and you use that leverage to ship 2–3x

what a non-AI-fluent engineer would

* Fluency with AI-assisted engineering tools (Cursor, Claude Code, MCP servers) this is

part of how we work, not a nice-to-have

Communication & compliance

* Strong written and verbal communication you can explain a technical tradeoff to an

engineer and a product manager in the same conversation

* Experience with sensitive data and security best practices (PII, access controls) in

regulated or compliance-adjacent environments

Nice to Have

* Experience building or operating AI/LLM pipelines in production (not just prototypes)

including eval frameworks, fallback behavior, and monitoring for non-deterministic outputs

* Experience with entity resolution or MDM systems at scale deduplicating messy

real-world data across disparate sources

* Familiarity with healthcare credentialing workflows

* Familiarity with healthcare, compliance, or regulated environments

Technologies & Tools

Java 21 / Quarkus · React / TypeScript · GCP (Spanner, BigQuery) · Kafka · Docker /

Kubernetes · GitHub Actions · Sentry · REST / GraphQL / gRPC · Cursor / Claude

Code / Codex

We are looking for a highly organized and proactive Office Manager to oversee the daily administrative operations of our office. The ideal candidate will ensure smooth workflow, coordinate office activities, and support staff to enhance efficiency and productivity.

🎯 Key Responsibilities:

• Oversee and manage daily office operations and administration
• Maintain office supplies inventory and ensure timely procurement
• Handle correspondence, phone calls, and general inquiries
• Coordinate with vendors, service providers, and building management
• Schedule meetings, maintain calendars, and arrange appointments
• Support HR in maintaining employee records, attendance, and leaves
• Ensure office cleanliness, safety, and a well-functioning work environment
• Assist with basic bookkeeping and expense tracking (if required)
• Prepare reports, presentations, and documentation as needed
• Organize events, team meetings, and office celebrations

🛠 Requirements and Skills:

• Proven experience in office administration or management (1–3 years preferred)
• Excellent organizational and multitasking abilities
• Strong communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint) and email tools
• Ability to handle confidential information with integrity
• Familiarity with basic accounting and procurement processes is a plus
• Graduate degree in any field (Business Administration preferred)

🎁 What We Offer:

• Competitive salary and performance-based incentives
• Supportive work environment and career growth opportunities
• Flexible working hours and leave policy (as applicable)
• Opportunities to work closely with leadership and contribute to decision-making

Company Description

iGuru is a software development company specializing in innovative school and college management software solutions. Our flagship product, the iGuru School Management Software, streamlines administrative processes and enhances efficiency for educational institutions.

Industry Type: Software as a service ( SaaS )

Expected Start Date: Immediate joining'

Job Summary

We are seeking an Area Sales Manager to join our team. The ideal candidate will be responsible for driving sales in their designated area and achieving sales targets.

Key Responsibilities ·

Develop and execute sales strategies to achieve sales targets and increase market share in the designated area. ·

Build and maintain strong relationships with key customers, schools, and educational institutions to understand their needs and provide tailored solutions. ·

Analyze sales metrics and market trends to identify opportunities for improvement and adjust strategies accordingly. ·

Collaborate with the marketing team to develop and implement effective sales campaigns and promotional activities.

· Coordinate with other departments, such as product development and customer service, to ensure customer satisfaction and meet their evolving needs.

· Prepare and present regular sales reports to the senior management team. ·

Stay updated with industry trends, competitor activities, and market dynamics to identify new business opportunities.

Interested candidates mail your resumes to aishwaryaatigurudotguru ( email format)

BYJU'S IS HIRING FOR SALES ROCK-STARS
Role: Business Development Associate - Field Sales
Location: PAN INDIA
Probation Period: 2 Months CTC during probation period: ₹25,000/month CTC post probation period: ₹ 7 lacs(fixed) + ₹ 3 lacs(variable)

Role: Business Development Associate - Inside Sales
Location: Bengaluru
CTC during probation period: ₹25,000/month CTC post probation period: ₹ 5 lacs(fixed) + ₹ 2 lacs(variable)
Note: This is an individual contributor role in an employee-oriented, high performance environment. You will be working 5 days a week with Mondays and Tuesdays being week-off.
BASIC REQUIREMENTS: *Bachelor's Degree
*Ready to relocate
*Excellent communication skills
*Decent negotiation & convincing skills
*Comfortable with long working hours and field visits
PERKS: *Amazing work environment

*Best in the industry incentive structure
*International trips and bonus rewards for top performers
*Excellent career growth Opportunitties