11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

ABOUT THE ROLE

Rupeestop is a fintech platform helping people take control of their financial future. We're looking for a UI/UX Designer who is creative, curious, and genuinely excited about building intuitive, beautiful financial products. You'll work closely with product, engineering, and research teams to shape the experiences people interact with every day — and own your work end to end. We move fast, experiment often, and iterate relentlessly. You'll be expected to take full ownership, bring thinking that goes beyond your assigned tasks, and turn ideas into reality through design. If you get restless without the freedom to experiment and explore — you'll fit right in. 

WHAT YOU'LL DO

• Design user interfaces for mobile apps and web products — from wireframes to high-fidelity designs.

• Conduct user research, interviews, and usability testing — and let insights drive your decisions.

• Build and maintain design systems, components, and style guides for consistency across products.

• Collaborate with product and engineering — iterate based on feedback, test assumptions, and evolve designs.

• Create prototypes and interactive flows to communicate ideas and test concepts with real users.

• Think about accessibility from day one — ensure designs work for everyone, everywhere.

• Experiment with new design tools, interactions, and approaches — push boundaries thoughtfully.

• Contribute to product strategy discussions — bring a design perspective to decisions early.

WHAT YOU NEED

• Solid grasp of design fundamentals — typography, color, layout, spacing, and visual hierarchy.

• Hands-on experience with Figma (or similar tools) — comfortable designing, prototyping, and collaborating.

• Understanding of user-centered design — empathy, research methods, and iterative design thinking.

• Portfolio with 2-3 strong projects that show your design thinking and problem-solving process.

• Familiarity with mobile-first design and responsive design principles.

• Basic understanding of design systems and component-based thinking.

• Ability to clearly explain your design decisions and present work to stakeholders.

• Strong communication and openness to feedback — you learn, adapt, and improve based on input. 

GOOD TO HAVE

• Experience with user research — interviews, testing, analytics, or usability studies.

• Familiarity with design tokens, component libraries, or Storybook.

• Interest in fintech or financial products — understanding user needs in this space is valuable.

• Motion design or interaction design experience — bringing designs to life with movement.

• Basic HTML/CSS knowledge — helps communication with developers.

• Consistent use of AI design tools (like Midjourney, ChatGPT for brainstorming) in your workflow. 

WHO YOU ARE

• A creative problem-solver — you see challenges and think of multiple approaches to solve them.

• Detail-obsessed: inconsistent spacing, unclear flows, and poor interactions bother you.

• A natural experimenter — comfortable trying new ideas, prototyping, testing, and iterating fast.

• Curious and empathetic — you genuinely care about understanding your users and their needs.

• Adaptable: priorities shift in a startup, and you handle change with flexibility and enthusiasm.

• Proactive: you don't wait to be told — you see what needs improving and start designing.

• Ready to grow into a leadership role — mentor others, raise design quality, and shape product vision.

Job Title: Desktop Publishing (DTP) Operator 

Location: Jaipur 

Job Type: Full-time 

Pay Range: 1.8LPA to4.2PA (CTC) 

Job Summary: 

We are seeking a talented and detail-oriented Desktop Publishing (DTP) Operator to 

join our team. The ideal candidate will be responsible for creating and formatting a 

variety of documents using tools such as Corel Draw, Microsoft Word, and 

Photoshop. The DTP Operator will play a crucial role in ensuring the visual appeal, 

accuracy, and overall quality of our publications. 

Key Responsibilities: 

* Corel Draw Expertise: 

* Create high-quality diagrams, illustrations, and graphics using Corel Draw. 

* Ensure consistency and adherence to design standards in all graphical 

elements. 

* Mathtype Equations: 

* Proficiently set mathematical equations using Mathtype for inclusion in 

documents. 

* Ensure accurate rendering and formatting of mathematical content. 

* Microsoft Word Typesetting and Formatting: 

* Typeset and format documents in Microsoft Word, paying close attention to 

layout, fonts, and overall visual aesthetics. 

* Expertise in formatting and styling Word documents, including tables, 

headers, footers, and overall document structure. 

* Ensure documents are consistent with established formatting guidelines. 

* Collaborate with content creators to ensure the integration of text and 

graphics is seamless. 

* PowerPoint Presentation (PPT) Preparation: 

* Develop visually appealing PowerPoint presentations that effectively convey 

information. 

* Incorporate graphics, charts, and multimedia elements to enhance 

presentation quality. 

* Basic Knowledge of InDesign, PageMaker, and Photoshop: 

* Possess a foundational understanding of InDesign, PageMaker, and 

Photoshop for basic tasks and troubleshooting. 

* Collaborate with the design team for more advanced projects. 

* Quality Assurance: 

* Conduct thorough quality checks to identify and rectify any document errors 

or inconsistencies. 

* Maintain high standards of accuracy and visual appeal. 

Qualifications: 

* Proven experience as a Desktop Publishing (DTP) Operator or similar role. 

* Proficient in Corel Draw, Mathtype, Microsoft Word, PowerPoint, InDesign, 

PageMaker, and Photoshop. 

* Strong attention to detail and a keen eye for design aesthetics. 

* Excellent communication and collaboration skills. 

* Basic understanding of mathematical content and equations. 

* Familiarity with publication standards and guidelines. 

Education: 

Any bachelor's degree, degree/diploma/course in Graphic Design, Publishing, or a 

related field is preferred.

Dear,

I hope you’re doing well! We are currently hiring for an Automation QA Engineer (API Automation) role at Xebia, and based on your experience, we believe you could be a great fit. Please find the job details below:

Job Details:

⏰ Shift: 2 PM – 11 PM

🏢 Work Mode: Hybrid (3 days a week) across Xebia locations

📆 Notice Period: Immediate joiners or up to 30 days

Job Description:

We are looking for an Automation QA Engineer with 5+ years of test automation experience, specifically in API automation.

Must-Have Skills:

✅ Hands-on experience with REST API testing

✅ Strong knowledge of Java, Rest Assured, and Cucumber

✅ Experience working in an Agile software development environment

✅ Hands-on experience with SQL

Nice-to-Have Skills:

➕ Experience with Selenium and Appium for web & mobile automation

➕ Hands-on experience automating both iOS and Android native applications

If you meet the above criteria and are interested, kindly share your updated CV along with the following details:

🔹 Total Experience:

🔹 Current CTC:

🔹 Expected CTC:

🔹 Current Location:

🔹 Preferred Location:

🔹 Notice Period / Last Working Day (if serving notice):

⚠️ Kindly share your details only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response! Feel free to reach out if you have any questions.

Best regards,

Vijay S

Assistant Manager - TAG

https://www.linkedin.com/in/vijay-selvarajan/

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

Job Description

POSITION: Quality Assurance Automation Analyst

DESCRIPTION:

The Quality Assurance Automation Analyst works with the QA staff to perform Quality Assurance Automation planning, application testing and developing scripts using established automated testing tools before and after production implementation. Focus on creating test scripts, and frameworks and executing functional, regression and end-to-end automated scripts for products' front-end and back-end applications. This role is responsible for executing the automated regression tests before release and on demand. The candidate should be willing to step into a Manual QA role and perform Manual Testing on a need basis.

RESPONSIBILITIES:

• Accountable for the Quality Automation planning and testing of the application for the assigned projects.
• Performs timely reporting of planning and testing efforts.
• Develop and maintain automated scripts for all product testing using Selenium WebDriver with Java implementation. 
• Develop manual and automated test cases/scripts.
• Able to shift between Automation and Manual Testing tasks on a need basis.
• With support from QA staff and the configuration team, writes and executes test cases for the projects assigned.
• Achieves and maintains excellent content knowledge of assigned products.
• Perform daily; weekly, monthly and on-demand execution automated regression tests.
• Identify and document issues found in modules and products during automated regression to assist with easy recreation.
• Communicate daily and weekly progress.
• Collaborates with management to continuously provide input to improve the QA process.
• Performs other duties as assigned.

REQUIREMENTS:

• Minimum of 3-5 years of experience in software testing with 2-3 years of experience in developing automation scripts using Selenium Web Driver.

• Saas industry experience is preferred

• Experience in developing Automation Frameworks from scratch. 

• Strong in Java programming (Core JAVA) 

• Experience using Selenium Grid is preferred.

• Good knowledge of Web Services.

• Working knowledge of web technologies including basic knowledge HTML, CSS, JavaScript, and DOM

• Experience in QA Methodologies - Agile preferred

• Experience in analysing requirements & create Test scenarios.

• Knowledge of Defect Management Process & Defect lifecycle.

• Working knowledge of Test Management Tool.

• Working knowledge of database (e.g. MySQL).

Job Description:

We are looking for a passionate PHP Developer to join our backend team. The ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.

• Actively Seek New Programming Knowledge.
• Build Products Using HTML/CSS/JS and Other Front-End Technologies using Frameworks.
• Working knowledge of frameworks like CakePHP, Laravel, etc. is a must.
• Must have knowledge of JS Frameworks like Node and React etc.
• Knowledge of HTML, CSS, MYSQL, and JavaScript.
• Knowledge of MYSQL, Core PHP, and PHP5 is a must.
• Knowledge of WordPress and CMS.
• AJAX, HTML, Payment Gateway.
• Excellent working knowledge of Web application development.
• Vast knowledge of PHP programming concepts.
• Experience in OOPs.
•  Advanced to expert coding skills.
• Strong understanding of functionality.
• Knowledgeable of Web Application Development Frameworks.
• Minimum 5 years of Experience

Job Responsibilities:

• Work independently as well as part of a team to develop new functional features
• Debug existing code and continually look for ways to optimize performance.
• Lead a team of developers, managing and mentoring their work while ensuring project deadlines and quality standards are maintained.
• Interact with service providers, customers and other departments to identify and resolve issues, and develop working relationships with key customers.

Expectations / Cultural Traits:

• Good communication and relationship-building skills.
• Self-driven and motivated.
• Open to work in flexible hours and shifts.
• Ability to work under pressure.
• Willing to learn new technologies and tools

• Create a Digital Marketing Strategy
• · Manage the company website by updating, writing, and editing product and market content, while maintaining a consistent and appealing appearance throughout the web pages and documents
• · Improve SEO organically and through selective Strategic Google AdWords campaigns; managed internally or with outside consultant
• · Manage company global online presence on all vendor sites, industry directories, Google Business listings, and establish systematic LinkedIn posting plan with Sales & Service Manager input
• · Mine and analyze data from the ERP system to identify and create targeted Prospect Lists to be furnished to the company’s Inside and Outside salespeople
• · Ability to research business opportunities and present ideas and findings to company management

*

• Qualifications and skills
• · Bachelor’s Degree in Business with major in Marketing with relevant coursework in Website design/management and analytics
• · Creative thinking (visual & messaging); digital design skills are a significant plus
• · Experience with analytical and reporting tools, including Tableau, Google Analytics, and Data Studio.
• · Deep knowledge of digital marketing across social, display, and programmatic platforms.
• · Strong analytical and strategic thinking skills.

- Good understanding of Web/App designing/mockups/wireframing

- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools

- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA

- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery

- Ability to write, debug and test scripting languages like JavaScript and jQuery

- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)