11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

 Join Metadologie: Where Innovation Meets Opportunity! 

Are you ready to embark on an exciting journey where your talents will be nurtured, your ideas valued, and your potential unleashed? Look no further than Metadologie – a dynamic and forward-thinking organization that is currently seeking exceptionally talented individuals like you to join our remarkable team! 

Who We Are: 

At Metadologie, we believe in the power of innovation to transform businesses and shape the future. We are a cutting-edge organisation that specializes in developing groundbreaking solutions for our clients across diverse industries. From advanced technology implementations to strategic consulting, we are at the forefront of driving innovation and delivering exceptional results.

Company Description: 

Metadologie is a dynamic and innovative tech company committed to delivering cuttingedge solutions to our clients. We pride ourselves on fostering a collaborative work environment where creativity and excellence thrive. Currently, we are seeking a skilled Full Stack Developer to join our team in Jaipur. 

Position Overview: 

We are looking for a talented Full Stack Developer with a strong background in React.js and Node.js. The ideal candidate will have at least 4 years of experience in full stack development, with a focus on building scalable web applications. Additionally, the candidate should have experience in team management and be capable of taking on leadership roles. 

 Responsibilities: 

• Develop and maintain scalable web applications using React.js and Node.js 

• Collaborate with cross-functional teams to define, design, and ship new features 

• Lead and mentor junior developers, providing guidance and support as needed 

• Conduct code reviews to ensure code quality and adherence to best practices 

• Work closely with product managers and designers to translate requirements into technical solutions 

• Stay up-to-date with the latest trends and technologies in full stack development 

Requirements: 

• Bachelor's degree in Computer Science or a related field 

• Minimum of 6 years of experience in full stack development 

• Proficiency in React.js and Node.js 

• Experience with database technologies such as MongoDB, MySQL, or PostgreSQL 

• Strong understanding of web technologies including HTML, CSS, and JavaScript 

• Experience with version control systems such as Git 

• Excellent communication and interpersonal skills 

• Ability to work independently and as part of a team 

• Experience in team management and leadership roles is a plus 

Benefits: 

Competitive salary package 

Health insurance

Paid time off and holidays 

Professional development opportunities 

Collaborative and supportive work environment 

• Institute sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents, to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city

Roles and Responsibilities :

• Design and build application for iOS platforms
• Writing well designed, testable, efficient code by using the best software development practices
• Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
• Responsible to work on bug fixing and improving application performance
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

Greetings!!!

Please find below mentioned Job Description of Relationship Manager profile for your reference.

Company Name :- Bonanza Portfolio Ltd

Location : - Jaipur

Qualification : - Any Graduation

Job Description : -

1.     New client acquisition, building new relationships and increasing depth in existing relationships with clients.

2.     Selling online broking accounts- demat account, trading account.

3.     Identifying customer needs, assessing their appetite and providing them investment options.

4.     Achieving targets as assigned by the organisation on a monthly basis.

5.     Migrating offline clients to do online trading.

6.     Backend support to clients.

7.     Regular updates to the immediate superior as a when required.

Past experience in the similar role will be preferred.

If you are interested in this opportunity, please feel free to connect or refer to the suitable candidate if you know anyone.

Job Responsibilities:

·       Assist the Security Manager in developing and implementing security policies and procedures.

·       Conduct regular security risk assessments and audits.

·       Monitor security systems, including firewalls, intrusion detection systems, and access controls.

·       Respond to security incidents and provide recommendations for remediation.

·       Assist in managing user access and authentication.

·       Provide security awareness training to employees.

·       Maintain and improve endpoint security solutions (e.g. antivirus, endpoint detection and response).

·       Collaborate with other departments to ensure security is integrated into all aspects of the organization's operations.

·       Stay up to date on the latest security threats and industry trends.

Qualifications and skills:

·       Bachelor’s degree in computer science, Information Security, or a related field.

·       4-5 years of experience in security-related roles.

·       Knowledge of security systems and protocols.

·       Familiarity with risk management frameworks.

·       Knowledge of compliance regulations and standards.

·       Excellent communication and interpersonal skills.

·       Strong analytical and problem-solving skills.

·       Ability to work independently and as part of a team.

·       Attention to detail and accuracy.

Job Brief:

We are looking for a C# .Net Developer with experience as Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

·       Work with development teams and product managers to ideate software solutions.

·       Design client-side and server-side architecture

·       Build the front-end of applications through appealing visual design.

·       Develop and manage well-functioning databases and applications.

·       Write effective APIs.

·       Test software to ensure responsiveness and efficiency.

·       Troubleshoot, debug and upgrade software.

·       Create security and data protection settings.

·       Build features and applications with a mobile responsive design.

Requirements:

·       Proven experience as a Full Stack Developer

·       Experience in .Net, MVC framework

·       Experience developing desktop and mobile applications.

·       Proven experience in UI development with strong concepts in HTML, CSS, JavaScript

·       Strong command on API Development

·       Familiarity with databases- SQL, SQL Server DB

·       Knowledge of JavaScript frameworks (React, Angular, Node)

·       Problem Solving and Logical building.

·       Good to have- Knowledge in Azure Logic Apps, Azure, Azure function app.

Technical Skills: HTML, CSS, React, C#.Net, API, JavaScript, Full Stack, SQL

• 5-7 years of web application and web site development with Drupal (corporate web sites, ecommerce sites, portals, mobile sites).
• 4+ years managing web application projects.
• Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.
• Experience with one or more modern JavaScript frameworks (React, Angular, Vue) React preferred
• Experience writing semantic, responsive HTML.
• Experience writing object-oriented PHP.
• Experience implementing web solutions in Drupal and PHP.
• Experience with Drupal’s theme layer.
• Experience with Drupal’s module system and experience writing or extending modules.
• Experience with Drupal’s Migrate framework.
• Experience with Drupal JavaScript behaviors.
• Experience with Acquia provided tooling and development workflows for Drupal 8/9 preferred.
• Experience implementing, accessibility standards (Section 508, WCAG).
• Experience with CSS preprocessors (Sass, Less).
• Experience with version control tools (Git).

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.