11+ Business Process Outsourcing (BPO) Jobs in Jaipur | Business Process Outsourcing (BPO) Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

JOB DESCRIPTION- GRAPHIC DESIGNER

Key Responsibilities:

• Create visually appealing graphics for social media, websites, advertisements, campaigns, and other digital platforms.
• Develop creative designs for marketing campaigns, promotional materials, banners, posts, presentations, and branding requirements.
• Collaborate with the marketing, content, and social media teams to understand design requirements and deliver creative solutions.
• Create designs that align with brand guidelines and maintain consistency across different platforms.
• Work on multiple design projects simultaneously while meeting deadlines.
• Edit and enhance images, illustrations, and other visual assets as required.
• Stay updated with the latest design trends, social media trends, and digital marketing creatives.
• Convert concepts and ideas into engaging and effective visual designs.
• Take feedback positively and make necessary revisions to improve the final output.

Required Skills:

• Proficiency in Adobe Photoshop and Illustrator.
• Good knowledge of Figma and Canva.
• Basic to good understanding of UI/UX principles is a plus.
• Strong understanding of typography, color combinations, layouts, and visual hierarchy.
• Good understanding of social media and digital marketing creatives.
• Knowledge of Adobe After Effects or Premiere Pro is an added advantage.
• Strong creativity and attention to detail.
• Ability to understand briefs and deliver designs according to requirements.
• Good communication and time-management skills.

Responsibilities:

• Working with the development team to deliver large-scale web applications.
• Working alongside project managers and clients.
• Work with the development team to troubleshoot the development environment, production environment, performance tune, and optimize code.
• Adhere to the code conventions strictly.

Requirements:

• Working knowledge of Python, Linux, and Debugging skills.
• Skills: RDBMS (MySQL, PostGreSQL), Shell Scripting, Web Server and Interpretors (nGinx, Apache, uwsgi, mod_python), GIT.
• Knowledge of Javascript/ JQuery, HTML/ CSS, JSON, AJAX, Google APIS (Maps, Charts).

Preferred:

• 3+ Years of experience overall.
• 3+ years of experience in Python scripting and Linux.

Job Description:

We are seeking a Tableau Developer with 5+ years of experience to join our Core Analytics team. The candidate will work on large-scale BI projects using Tableau and related tools.

Must Have:

• Strong expertise in Tableau Desktop and Server, including add-ons like Data and Server Management.
• Ability to interpret business requirements, build wireframes, and finalize KPIs, calculations, and designs.
• Participate in design discussions to implement best practices for dashboards and reports.
• Build scalable BI and Analytics products based on feedback while adhering to best practices.
• Propose multiple solutions for a given problem, leveraging toolset functionality.
• Optimize data sources and dashboards while ensuring business requirements are met.
• Collaborate with product, platform, and program teams for timely delivery of dashboards and reports.
• Provide suggestions and take feedback to deliver future-ready dashboards.
• Peer review team members’ dashboards, offering constructive feedback to improve overall design.
• Proficient in SQL, UI/UX practices, and alation, with an understanding of good data models for reporting.
• Mentor less experienced team members.

Key Responsibilities:

Business Leadership:

Develop a clear vision and strategic plan for the dietetic department, aligning it with the overall vision and objectives.

Lead the team in implementing goals, strategies, and initiatives that focus on providing exceptional diet & wellness services.

Clinical Expertise:

Utilize advanced knowledge and expertise in nutrition and dietetics to assess patients' nutritional needs, interpret diagnostic results, and create tailored diet plans.

Counselling to educate clients/ patients on appropriate diets and regular health test to enhance and maintain optimum health. Monitor and review the progress of client/patients

after every meeting. Guide client/patient on regular basis and record behavioral /dietary/activity deviations with endorsement from time to time.

Team Management:

Lead and manage the dietetic team, providing guidance, mentorship, and professional development opportunities.

Foster a collaborative and positive work environment that encourages growth and ensures each team member's contribution is valued.

Collaboration with Healthcare Professionals:

Work closely with other healthcare professionals, including Clinicians, and other healthcare specialist. Collaborate in the diagnosis and treatment planning process, integrating diet & wellness services seamlessly with other medical interventions.

Quality Assurance and Compliance:

Establish and maintain rigorous quality assurance standards for all dietetic services. Ensure that the department adheres to relevant regulations, ethical guidelines, and company standards to provide accurate and reliable services.

Customer Service & Engagement:

Represent the significance of diet & wellness. Participate in public events, seminars, and camps to raise awareness about the role of die & wellness in overall well-being.

Ensure patients and clients receive compassionate, empathetic, and respectful care. Implement strategies to enhance the customer experience and maintain a high level of satisfaction.

Ensure customer satisfaction and feedback ratings to be achieved as per given standards.

Data Analysis and Reporting:

Oversee the collection and analysis of data related to diet & wellness outcomes and department performance.

Prepare reports and present findings to inform decision-making and demonstrate the impact of the dietetic department's interventions.

- This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The Dietitian may be required to perform additional duties as necessary for the smooth functioning of the business.

Requirements:

- Bachelor's or Master's degree in Nutrition, Dietetics, or a related field.

- Registered Dietitian (RD) or equivalent certification.

- Proven experience in a leadership or managerial role within a dietetic department.

- Strong clinical knowledge and expertise in nutrition assessment and intervention.

- Excellent communication, interpersonal, and organizational skills.

- Ability to work collaboratively in a multidisciplinary healthcare environment

1. Campaign Development: Creating and launching marketing campaigns across various channels, including social media, email, search, display, and affiliate marketing.

2. Targeting and Segmentation: Identifying and targeting specific audience segments to maximize campaign effectiveness and ROI.

3. Ad Optimization: Continuously monitoring and optimizing ad performance, including ad copy, images, targeting, and bidding strategies.

4. Budget Management: Managing and allocating marketing budgets to maximize ROI and achieve business objectives.

5. Data Analysis: Analyzing campaign data and metrics to measure performance, identify areas for improvement, and inform future marketing strategies.

6. A/B Testing: Conducting A/B testing and experimentation to optimize campaign elements, such as ad creative, landing pages, and email subject lines.

7. Conversion Rate Optimization: Optimizing landing pages, websites, and other digital assets to improve conversion rates and user experience.

8. Return on Ad Spend (ROAS) Analysis: Measuring and analyzing ROAS to ensure that marketing campaigns are generating a positive return on investment.

9. Cross-Channel Marketing: Coordinating and executing marketing campaigns across multiple channels, including social media, email, and search.

10. Team Collaboration: Working closely with cross-functional teams, including sales, product, and creative, to ensure that marketing campaigns are aligned with business objectives and goals.

JOB BRIEF:

We are looking for an SEO (Search Engine Optimization) person who will lead our web marketing and analytics activities with content strategy, link building and keyword strategy.

JOB DESCRIPTION:

• Develop a strategy for the improvement of organic search ranking and the maximization of ROI.
• Prioritize keywords to attract target audience.
• Monitor and analyse SEO statistics such as redirects, click rate, bounce rate and others.
• Build systems and best practices to ensure that all content is optimal for SEO.
• Manage relationships with web developers and marketing teams to properly implement SEO best practices in coding and campaigns.
• Communicate the performance of process improvements to the Management team.
• Provide feedback regarding any broken links or other problems through the appropriate channels.
• Watch popular SEO Publications and blogs to stay updated on the latest innovations, tools and techniques.
• Research and analyse competitor advertising links.

WHAT POSITION DEMANDS:

• At least 3 years’ experience within the SEO industry
• Strong working knowledge of the latest SEO and SEM techniques and algorithm updates
• Good knowledge of Google Webmaster Tools, Google Analytics and Adwords
• Strong team management skills
• A proven track record in delivering high performance SEO strategies for a range of clients
• Experience in creating effective outreach strategies
• Excellent communication and client-facing skills
• Excellent presentation and reporting skills
• Knowledge of ranking factors and search engine algorithms

WHAT WE OFFER YOU:

• Stable, consistent work hours.
• Competitive salary & comprehensive benefits.
• A fast-paced & high energy work place.
• 5 days working

Welcome to Thrillophilia ! 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.

What should you be like?

• You are someone who can take ownership of things and deliver the assigned feature on time.
• You are always finding out new ways to optimize your code.
• You cannot live without writing tests for your feature.
• You always look forward to learning new technologies. Someone who would love spending his weekend hacking and learning new things.
• You never give up when you don’t find answers on StackOverflow, but go deeper into the Rails source code to exactly understand how a feature is working. 
• You have a passion for travel and an interest in building systems that will help fellow travelers.

Requirements:

• Good CS fundamentals and problem-solving skills
• 4+ years of experience in building scalable and maintainable web apps including 
• 2+ years of experience in Ruby on Rails
• 2+ years of experience in React.js
• Profound knowledge of HTML/CSS/JS
• Proficient in Git
• Solid knowledge of databases such as PostgreSQL, MYSQL
• Experience in designing database schema with proper use of indexes, constraints, triggers, etc.
• Hands-on experience with in-memory databases like Redis, Memcache, etc.
• Well-versed in writing raw SQL queries (not via ActiveRecord :P)
• Have worked with background job processing systems such as Sidekiq, Delayed Jobs, etc
• Solid Foundation and Understanding of REST APIs and have built robust, scalable APIs
• Hands-on experience in writing automated tests using RSpec or any other framework.
• An ability to communicate and work in a team

Bonus if:

• You have ever built a Ruby Gem or a JS library
• You have hands-on experience in DevOps
• You have hands-on experience with ElasticSearch/Redis
• You have used GCP services earlier 

JTC provides software solutions to enterprises across the world. We believe that we can only succeed if and only if we have a passionate driven, and capable team. People are at the core of who we are.

We are looking for a person who will be responsible to understand our core values and translate them to create a workplace where our team feels proud to come to work every day.

Responsibilities:

1. Implement recruiting strategies to find the right person for each role in the organization, keeping diversity and inclusion as core values. This includes various activities such as sourcing candidates, scheduling interviews, and onboarding prospective team members.
2. Build the company's brand as a strong engineering company by holding hackathons, engaging with various local engineering groups, and other related initiatives.
3. Support HR functions (5% to 10%) when needed.

About you:

1. You are passionate and driven to build a great team.
2. You are someone who cares deeply about people and demonstrates deep empathy for team members of all backgrounds.
3. You have a willingness to roll up your sleeves and help the team get work done.

What you'll gain:

1. The ability to exercise creativity and leadership in your work.
2. The chance to build a great team that is on a mission to make the world a better place.
3. A team of highly selective, ambitious, and innovative co-workers.

Perks and Benefits:

1. Remote Friendly: You can work from place of your choice, including one time work from home setup reimbursement at the time of joining.
2. Comprehensive Health Insurance: INR 3L health insurance with a wide hospital coverage that covers your spouse, children and parents (with existing pre-conditions), including access to remote on call doctors.
3. Workation: Annual off-sites every year, fully paid, for the team to get together for a week to work and play.
4. Learning Opportunities: Access to best trainings for learning and skill advancements.
5. Time Offs: 12 paid leaves, 6 leaves per year on top of National and Regional holidays.
6. Paid Parental Leave: 6 months maternal and 1 month paternal.