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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Job Role: Customer Support Executive (Jaipur)
Location: Jaipur (On-site)
Employment Type: Full-time, Permanent
Shifts: Rotational; Night shifts as per business requirement
Experience: Freshers to 3 years
Compensation:
- International Process: ₹23,000 – ₹34,000 CTC/month
- Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month
Role Overview
We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.
Key Responsibilities
- Handle customer queries via phone calls, emails, and chats.
- Diagnose issues, provide accurate resolutions, and escalate when needed.
- Document interactions in CRM/tools and follow defined SLA/TAT.
- Collaborate with team/lead to improve customer satisfaction and KPIs.
Must-Have Skills
- Excellent English communication (spoken and written).
- Customer first mindset; active listening and problem-solving.
- Typing accuracy and basic computer proficiency.
- Willingness to work night/rotational shifts for international support.
Eligibility
- Undergraduates/Graduates/Postgraduates are welcome.
- Freshers and experienced candidates (up to 3 years) can apply.
- Immediate joiners preferred.
Benefits
- Cab facility for night shifts (as per company policy).
- One-time meal during shifts (as applicable).
- Performance incentives and growth opportunities.
HTML/CSS
Bootstrap
React.jsResponsibilities and Duties
- Should have technical knowledge of Web and Mobile App Development.
- To design, develop, manage and update attractive yet professional mobile-friendly website UI for the company and its clients.
- Powerful skills in Bootstrap, reactjs, HTML5, CSS & JavaScript are required.
- Knowledge of Bootstrap, Materialize or some other responsive front-end framework.
- To design logos, posters and banners using Photoshop and Corel draw.
- To use latest technologies for developing mobile friendly websites with faster loading speeds.
- To coordinate closely with website development team to manage all websites.
- To must have to knowledge about HTML, CSS, Photoshop, Corel Draw, Bootstrap, Java Script etc.
- Understanding of web services technologies like HTTP & REST.
- Can transform design mockups into working software.
- Worked on JSON, jQuery & AJAX.
Required Experience, Skills, and Qualifications
- JavaScript
- Web Design
- Wire framing
- UI/UX Design
- HTML5 & CSS3
- AngularJS
- Saas
- jQuery & AJAX.
Kotlin
Android DevelopmentRoles and Responsibilities
- Collaborate with our team of developers to design and build innovative Android applications.
- Write clean, efficient, and maintainable code in Kotlin, Android, and Java.
- Conduct thorough testing and debugging to ensure the functionality and usability of our apps.
- Stay up-to-date on the latest trends and technologies in mobile app development.
- Assist with the documentation and maintenance of code repositories.
- Participate in team meetings and contribute ideas for improving our app development processes.
- Take on ad-hoc tasks and projects as needed to support the overall success of the team.
Points to Note:
- Only candidates from technical backgrounds like B.Tech/M. Tech (CS) & BCA, and MCA will be shortlisted.
- It is important to ensure that you have successfully completed an internship or relevant projects in Android development.
• Institute sales : Primary responsibility is to sell to schools and bring them onboard
o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school
o Negotiate and get into commercial agreements with schools
o Upsell our other payment products in the schools
• Stakeholder Management in Schools:
o Enable Jodo to liaison with the schools tied up with, for close to
everything from meeting the parents, to doing events etc.
o Forge a strong relationship with the school management and principal
and be their first port of call on anything to do with finances
• Team Building- Build a high quality sales team and lead it in that city
Additional Roles & Responsibilities
1. Designing and executing test cases and test plans to identify defects and improve product quality.
2. Collaborating with software developers, project managers, and other stakeholders to identify and address issues and improve the overall product quality.
3. Conducting automated and manual testing to validate functionality and ensure that software meets customer requirements and specifications.
4. Analyzing and interpreting test results to identify trends and patterns, and making recommendations for improvements.
5. Identifying and prioritizing defects and issues and working with development teams to ensure timely resolution.
6. Documenting and maintaining test cases, test plans, and other relevant documentation to support the testing process.
7. Communicating testing results and progress to stakeholders, including project managers, developers, and business analysts.
Additional Skills
TestRail, TestLink, JIRA, HTML, CSS, and JavaScript, BrowserStack, CrossBrowserTesting, JMeter, Selenium
• Experience in Database Development and Support in MS SQL Server environments.
• Hands-on End to End Database Development encompassing Database Design and Development
working with cross-functional teams.
• Hands-on experience of Transact SQL(T-SQL) utilizing SQL Server 2016 and above.
• Excellent understanding of T-SQL programming
• Hands-on experience in SQL - writing hands on experience in complex stored procedure, function,
triggers
• Sound knowledge of SQL Server Reporting Services (SSRS) and SQL Server Analysis Services (SSAS)
• Develop, implement and optimize stored procedures and functions using T-SQL
Review and interpret ongoing business report requirements
• Analyze existing SQL queries for performance improvements.
• Develop procedures and scripts for data migration Provide timely scheduled manage
Python
JavascriptReact.js
Angular (2+)
AngularJS (1.x)- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
- Guide team development efforts towards successful project delivery.
- Identify and encourage areas for growth and improvement within the team.
- Provide third-level support to business users.
- Research and evaluate a variety of software products.
- Analyze and resolve technical and application problems.
- Develop, refine, and tune integrations between applications.
- Design, develop, and unit test applications in accordance with established standards.
- Participate in peer-reviews of solution designs and related code.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software
What you will do:
- Overseeing the product development to build a best in class digital news product
- Building innovative features for personalisation and improving engagement levels
- Maintaining a clear understanding of the business’s full portfolio of products in print/ publication and digital form in order to determine the form of strategies most suited to the business.
- Being in charge of seeing through the execution of these strategies, proof checking, and overseeing the positioning of all advertising initiatives/ campaigns.
- Strategic structuring of the commercial and monetization models and leading their execution
- Defining the digital revenue roadmap to increase the market share, increasing content consumption through innovative means as well as by leveraging upon partner relations.
- Making efforts towards the evolution of strategies upon identification of new opportunities for capitalizing on sales.
- Maintaining strong relationships with the existent and prospective consumer base in order to determine their needs and formulate advertisement sales solutions that will address those needs.
- Maintaining relationships with external advertising agencies, dealing in print, broadcast, and digital/ online media in negotiating advertisement contracts.
- Building a hi-performance team comprising Advertising Sales, Product managers, Software developers, Data Scientists and others in order to fulfil the strategic roadmap
- Anticipating market trends, identifying customer needs, and understanding how our range of product offerings can grow their business
- Setting the standards and defining the sales culture, assessing the structure and strategy of the business, and being a thought leader
- Managing and building relationship with key catalysts in the media space
- Driving growth through newer opportunities & new platforms partnerships.
What you need to have:
- Must understand online businesses - ecommerce, D2C brands, subscription brands etc.
- Experience in building digital platform from scratch
- Should have exp in monetization, video content marketing, ecommerce
- Some experience in content lead business is good to have
- Must be able to build the product and also work on monetization of the product in parallel
- Must have understanding of how to an audience online
- Some entrepreneurial experience is good to have
- Tier 1 MBA + B.Tech is desired
NodeJS (Node.js)Angular (2+)
MongoDBJavascriptJob Description :
- Should have handson experience of more than 1+ years
- Good knowledge of NodeJS, ExpressJS or Restify
- Should have good knowledge of JavaScript.
- Experience implementing frontend using Angular 2+.
- Any database knowledge (SQL.Mongo or NoSQL)
- Basic understanding of version control using GIT
- TypeScript knowledge would be a plus
- Should have good logical skills.
.NET
PHP
Java
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