We are looking for a collections manager to monitor staff and oversee the procedures to reduce the
amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with
clients or write-off debt to minimize the company’s potential loss of income.
To be a successful collections manager, you should be analytical and have great report-writing skills.
Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and
continuously find ways to improve the company’s debt recovery.
Collections Manager Responsibilities:
Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal
regulations.
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.
Collections Manager Requirements:
Bachelor’s degree in finance, accounting, or a related field.
We are looking for a Manager who has worked for a first bucket loan collections process
(including payday loans and installment loans).
The applicant should have international collections experience
3-5 years experience as a collections manager.
Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge
of MS Excel.
The ability to work accurately and independently.
Good verbal and written communication skills.
Excellent analytical skills and an eye for detail.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.
Ready to work at US Shift
About Epicenter Technologies
Similar jobs
- Call Customers with Overdue Accounts.
- Understand and Explain Benefits of Repayment and Credit History of Customer.
- Correct Customer Misunderstanding On Product Policy and Terms.
- Set Up Payment Plan and Follow-Up Schedule.
- Educate Customer On Consequences for Late Payment.
- Escalate Difficult or Unusable Case to Team Leaders.
- Provide Feedback On Reason for Default to Team Leader.
- Monitoring collections once set up at a high frequency and ensuring reconciliations happen on the track.
- Creating and maintaining live collection dashboards for the senior management.
- Creating weekly reports for our lending partners.
- Monitoring the portfolio and escalating as necessary if collections performance is flagging based on identified indicators.
- Ensuring TAT on collections while improving the collections experience for all stakeholders.
What you need to have:
- Postgraduation required
- 2-4 yrs of experience in operations or collections in the NBFC/ fin-tech industry (mandatory).
- Experience in taking ownership and handling collections end to end (mandatory).
- Excellent verbal and written English communication (mandatory)
- Strong understanding of MS Excel (mandatory)
- Accounting/ Finance degree (bonus)
- Experience in creating reports and analytics dashboards (bonus)
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
As Associate Manager Collection, you will be managing medium to large teams to deliver on the desired collection metrics.
What you will do:
- Meeting Collection benchmarks for a given portfolio
- Managing team productivity & attrition
- Contributing to Team Building
- Portfolio Performance
What you need to have:
- 3-5 years of experience in credit and collections
- Proficient in Microsoft Office
- Young & dynamic individuals displaying team management skills, vigour to accept challenges and ability to handle & deliver on numbers should be an ideal fit for this role.
- Excellent verbal and written communication skills
management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
AsCollection - Supervisor, you will be responsible for ensuring timely collection of the location receivables and assist with other regions when needed
- Ensuring that collection staff is trained and knowledgeable
- Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
- Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
- Counseling staff and conducts disciplinary reviews as appropriate
- Assisting the collection manager.
- Performing special projects.
- Complying with and enforcing all company policies and procedures
- Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required
What you need to have:
- Candidates with DRA cerificate will be preferred
- Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
- Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
What you will do:
- Team Building
- Monitoring/ Managing team productivity and efficiency
- Networking with relevant stakeholders
- Franchise Building
- Handling P&L
Desired Candidate Profile
What you must have:- 6+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing large teams
- Ability to handle and deliver in challenging environments
- Qualification : Graduate
- Vacancies : 5
- Experience : 1 to 2 yrs. as Team Leader in Telecom process Experience
- Interview Process: HR Round -> Ops Round -> Client Round
Responsibility:
- Motivate and inspire team members to perform. Ensure discussions, Pre & Post session, and Provide guidance to the team based on management directions
- Responsible for team Performance, Attrition and shrinkage.
- Prepare Daily reports
- Manage and Handle all the team reports and improve performance on daily basis.
- Excellent Communication and interpersonal Skills
- Assist customers in all their queries
Voice)
Position: Web
Consultant
Job brief for Website
Process:
The sole responsibility of the web consultant will be to
reach out to the clients, through a thorough process of calling with web-based software’s. Besides being fluent in English, with a good
accent, they should have marketing tenacity, to illustrate the services and
convince the clients for using those services for their convenience. Candidates,
who have some knowledge in several spheres of services like digital marketing,
software and website development, will get some preferences.
Eligibility criteria:
Excellent communication skill and fluency in the English language.
At least 8month to 3yrs of Exp. required in any outbound sales process(international bpo)
Basic knowledge in computer operation.
Must have experienced in website sales process or must have experienced in any outbound sales process in international bpo
Candidates should be comfortable to work in Nightshift.
Qualification: Min 12th pass
Night Shift: 9:00pm - 6:00 am
Job Location: Ecosuite Business Tower Suite# 301, 3rd Floor Plot No-II, D/22, AAII, Newtown, near to CC2 Kolkata, West Bengal 700136
Benefits:
salary 1st of every month
15 comp off leave
24 CL in a year
1 B Day leave
Alternate Saturday and Sunday fixed off.
Salary: 13k-23 / Month , Negotiable for experienced
HR Arka