BPO MIS Executive

Qualifications:

- Bachelor's degree in Computer Science Engineering, or a related field (or equivalent experience).

- At least 7 years of experience in back-end development, specifically with Node.js.

- Strong understanding of JavaScript and TypeScript would be a plus.

- Experience with asynchronous programming and event-driven architecture.

- Familiarity with RESTful APIs and/or GraphQL.

- Proficient in working with databases (e.g., PostgreSQL).

- Knowledge of version control systems, particularly Git.

- Experience with cloud services (e.g., Azure Cloud) and containerization tools (e.g., Docker).

- Strong problem-solving skills and the ability to work independently as well as part of a team.

- Excellent communication and collaboration skills.

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!

Key Responsibilities:

Technical Support & Problem-Solving:

• Use technical expertise to identify and resolve complex customer issues.
• Take ownership of escalated customer cases and drive them to resolution.
• Troubleshoot API-related issues and ensure seamless integration.
• Collaborate with product and development teams to resolve technical challenges.

Customer Communication & Service:

• Explain technical concepts to non-technical users in a clear and effective manner.
• Understand customer needs and provide solutions with a customer-first approach.
• Document resolutions, troubleshooting steps, and best practices for internal and customer use.

Process & Compliance Management:

• Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
• Conduct KYC audits to maintain accuracy and security.
• Manage Truecaller activation, renewal, and billing audits to ensure proper service
• delivery.
• Oversee SMS panel activation and renewal while troubleshooting potential issues.
• Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.

API Calls & Research & Development (R&D):

• Monitor, manage, and troubleshoot API calls to maintain system efficiency.
• Work with the development team to enhance API performance and integration.
• Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.

Skills & Qualifications:

• Minimum 4 years of experience in a technical support role in a product-based
• company.
• Strong problem-solving skills to identify the root cause of issues.
• Experience with API handling, troubleshooting, and integration.
• Proficiency in JIRA, Kibana, and other monitoring tools.
• Excellent communication skills to explain technical concepts to non-technical users.
• Ability to handle compliance-based KYC processes and conduct audits.
• Strong collaboration skills to work with cross-functional teams.
• Experience in SaaS-based product support is a plus.

Why Join Us?

• Be part of a fast-growing SaaS company with an innovative work culture.
• Work on challenging technical issues and collaborate with a talented team.
• Gain hands-on experience with API management, compliance, and advanced troubleshooting.
• Opportunity for career growth and skill enhancement in technical support.

If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀

Job Description:

We are looking for a highly skilled Software Developer with 3-5 years of hands-on experience in LAMP Stack development. The ideal candidate will be responsible for developing and maintaining web applications, ensuring high performance, and collaborating with cross-functional teams to define and ship new features.

Key Responsibilities:

• Develop, maintain, and optimize web applications using LAMP Stack (Linux, Apache, MySQL, PHP)

• Design efficient, scalable, and secure backend systems.

• Collaborate with frontend developers and project stakeholders to deliver high-quality products.

• Write well-structured and testable code, following best practices in PHP.

• Troubleshoot, debug, and upgrade existing applications.

• Develop APIs and integrate third-party services.

• Manage and maintain databases using MySQL.

• Perform system and server maintenance on Linux/Unix environments.

• Use Shell scripting to automate routine tasks and deployments.

• Work with the ELK stack (Elasticsearch, Logstash, Kibana) for logging and monitoring.

Qualifications:

• BE/B.Tech in Computer Science/Information Technology/Electronics and Communications

• 3-5 years of proven experience as a Software Developer working with LAMP Stack

• Proficient in PHP, and MySQL.

• Solid experience with Linux/Unix environments, including command-line proficiency.

• Knowledge of Shell Scripting and basic system automation.

• Familiarity with ELK Stack for application monitoring and logging.

• Strong understanding of web protocols, API integration, and database optimization.

• Experience with version control systems like Git.

• Ability to work in an Agile environment and manage multiple tasks efficiently.

Nice to Have:

• Experience with other Python frameworks besides Flask.

• Knowledge of cloud platforms (AWS, Google Cloud) for deploying and scaling applications.

• Familiarity with containerisation technologies like Docker.

Benefits:

• Competitive salary and performance bonuses.

• Medical and insurance coverage.

• Opportunities for professional development and growth.

• Flexible working hours and remote working options.

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

What you need to have:

• To bid on portals like Upwork, Guru, PPH, etc. Sending Proposal bid to grab new business opportunities Coordinate development of detailed technical proposals with the technical team.
• Client Handling (Managing Existing clients and acquiring new clients) interaction clients to analyze the project requirements.
• Bidding and New business generation on Bidding Platforms

Affinsys is a Cognitive CX platform that combines Human & AI realms to help businesses with  customer experience management, hyper-personalization & operations automation. With laser sharp focus on Customer Experience automation for financial services, we use Deep learning, NLP, computer vision, big data, recommendation system & speech analytics fused with our domain knowledge of working with 100's of banks across 50 countries to help financial institutions shift : from legacy to latest channels (Embedded Financial services), from transactions to goal based journeys (Personalized customer experience), from reactive service provider to proactive advisor (Robo/AI based advisory), from silos to ecosystem (Open banking).