Technical Support Executive

at Purplerain

Posted by Swetha Jovitha Saldanha

PurpleRain is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the fastest growing company and provide exceptional customer service on a consistent basis. PurpleRain currently has openings on the day, night and graveyard shifts in its Indiranagar location Bangalore. Description about the Role: • Front line support via live chat and telephones. • Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting and VPN plans and services. • Provide technical support for level one escalation issues via helpdesk. • Performs miscellaneous job-related duties as assigned by the supervisors and management.

Microsoft India Global Technical Support Centre (GTSC) Microsoft GTSC was established in October of 2003 in India, as part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout America, EMEA, Asia Pacific and Greater China. Microsoft's CSS organization supports over 170 Microsoft products among the Enterprise Customer segments. This includes deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis. For more details regarding India GTSC, please visit http://www.microsoft.com/india/gtsc