Technical Support Executive

About the Role

We are seeking a proactive and communicative Tele caller to join our Research Desk at Krea eKnowledge Pvt. Ltd.

The role involves conducting phone-based interviews, collecting research data, and maintaining accurate records.

Ideal candidates are detail-oriented, articulate, and thrive in a performance-driven environment.

Key Roles and Responsibilities

• Conduct telephonic interviews and surveys for research data collection.
• Assist in organizing interviews, meetings, and other research-related tasks.
• Maintain and update research databases with accuracy and timeliness.
• Enter collected information and feedback into the system.
• Ensure all data is recorded and processed as per project guidelines.
• Meet daily and weekly calling/data targets.
• Follow up with respondents and ensure completion of surveys.
• Provide regular updates and reports to the reporting manager.
• Collaborate with internal teams to streamline research operations.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong listening and telephone etiquette.
• High proficiency in Microsoft Excel and Word.
• Familiarity with computers, CRMs, and data-entry software.
• Strong attention to detail and time-management skills.
• Ability to work under tight deadlines and achieve defined targets.
• Prior experience in BPO / Telecalling / Customer Support is an advantage.
• Self-motivated team player with a positive and professional attitude.

Why Join Us

• Be part of a fast-growing healthcare market research organization.
• Opportunity to learn data-driven research and communication skills.
• Structured work culture and supportive team environment.

Job Title: Tele caller

Location: Chennai, Adyar

Experience: 1–3 years

Employment Type: Full-time

About the Role:

We are seeking a target-driven Tele caller with excellent communication and cold calling skills. The ideal candidate should be confident in handling professional conversations and converting prospects into qualified leads.

Key Responsibilities:

• Make outbound calls to potential clients to promote products or services.
• Identify, qualify, and convert leads through effective communication.
• Maintain professionalism and clarity during all client interactions.
• Work towards achieving daily and monthly call / conversion targets.

Required Skills:

• Excellent verbal communication and listening skills.
• Proven ability in cold calling and target-based.
• Comfortable handling professional clients and decision-makers.
• Strong work ethic with attention to detail and persistence.

Work Experience:

• Should have 8+ years of relevant experience from BPO background.
• In depth sales experience, with industry expertise and proven track record against getting good campaigns & generating revenue.
• Experience in transitioning campaigns on board (Inbound/Outbound) Lead Gen, Survey, and Sales.
• Should have in depth knowledge in negotiating/Quoting prices of different work models.

Key activities/Responsibilities

- Identify potential leads independently through networking, cold-calling and/or other sources in the assigned territory/geography.

- Creating and closing new business opportunities for the company

- Work closely with delivery functions in ensuring successful execution of projects.

- Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social Networking.

·         Maintained a high profile in the professional and business communities.

·         Skilled in cold calling, consultative selling and partnering with others.

·         Preparing analysis reports for clients.

·         Working on Email campaign.

·         Coordinate efforts to improve the customer experience at the point of sale.

·         Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

·         Maintain strong relationships with key contacts in existing clients and develop new clients.

·         Liaise between the technical team and clients, as well as senior management and stakeholders.

·         Managing a team &Motivating team members to achieve sales target.

·         Negotiating contracts and making partnership with clients.

·         Working on campaign management and lead nurturing.

·         Develop incentive and marketing programs for customers

·         Oversee high volume pipeline management 

Location: Bangalore (Work from Office)

Experience: 5+ Years

Notice Period: Immediate or Serving Notice Preferred

Industry: SaaS / B2B / BPO / HR Tech

Team Lead : Experience is must

Job Summary:

We are looking for a results-driven SaaS SEO B2B Specialist to lead and execute high-impact SEO strategies that drive traffic, improve search rankings, and increase conversions for our B2B digital presence. The ideal candidate will have a strong background in technical and content SEO, preferably within the SaaS, BPO, or recruitment industries.

Key Responsibilities:

• SEO Strategy Development: Create and execute comprehensive SEO strategies aligned with business goals.
• Competitor Analysis: Analyze competitors to identify SEO opportunities and threats in the marketplace.
• Technical SEO: Perform detailed website audits and optimize for crawlability, indexability, site speed, and mobile usability.
• On-Page SEO: Optimize on-page elements like meta tags, content layout, internal linking, and keyword placement.
• Link Building: Implement link-building campaigns to enhance domain authority and search performance.
• Website Launch Planning: Lead SEO strategies for new site launches or redesigns to ensure optimal visibility.
• Content Optimization: Collaborate with content teams to ensure content meets SEO guidelines and user intent.
• Team Leadership: Mentor and manage SEO team members; align goals and track team performance.
• Performance Tracking: Use tools like Google Analytics, Search Console, and Data Studio to report and optimize SEO performance.
• Stakeholder Communication: Present strategy updates, progress reports, and ROI insights to internal stakeholders.
• Ownership: Take full accountability for SEO growth and continuously drive innovation and performance improvements.

Requirements:

• 5+ years of proven SEO experience, preferably in B2B SaaS or outsourcing domains
• Expertise in technical SEO and on-page/off-page optimization
• Proficiency with tools like SEMrush, Ahrefs, Screaming Frog, Google Search Console, and Google Analytics
• Strong data analysis skills with an ability to convert insights into actions
• Familiarity with HTML, CSS, and web development fundamentals
• Excellent communication skills (written and verbal)
• Experience managing or mentoring SEO teams is a plus
• Bachelor's or Master's in Marketing, Communications, or equivalent experience
• Up-to-date knowledge of the latest SEO and Google algorithm changes

Success Metrics:

• Improved organic search rankings for strategic keywords
• Increased organic traffic and qualified B2B leads
• Enhanced site technical health and usability
• Growth in quality backlink acquisition
• Positive performance and development of SEO team

Good to Have:

• Deep understanding of recruitment funnel strategies and SEO’s role in candidate acquisition
• Knowledge of lead generation for B2B HR Tech, BPO, BPM, and staffing services
• SEO strategy experience for outsourcing verticals like customer support, data processing, and F&A
• Expertise in targeting global regions like US, UK, APAC for outsourcing services
• Familiarity with multilingual SEO and geo-targeted optimization strategies
• Proven impact in competitive BPO/BPM lead generation campaigns
• Experience collaborating with marketing teams in BPO/BPM sectors for SEO-driven client acquisition

• Qualification : Graduate
• Vacancies : 5
• Experience : 1 to 2 yrs. as Team Leader in Telecom process Experience
• Interview Process: HR Round -> Ops Round -> Client Round

Responsibility:

• Motivate and inspire team members to perform. Ensure discussions, Pre & Post session, and Provide guidance to the team based on management directions
• Responsible for team Performance, Attrition and shrinkage.
• Prepare Daily reports
• Manage and Handle all the team reports and improve performance on daily basis.
• Excellent Communication and interpersonal Skills
• Assist customers in all their queries

What you need to have: