Technical Support Executive

at Purplerain

Posted by Reena KJ

Description: Ensuring execution of Operational Processes to allow the business to efficiently operate and grow Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc. Comfortable dealing with ambiguity and working in a constantly evolving business environment Driving a culture of getting things done on time with high quality of service Ability to follow-up & coordinate with multiple internal stakeholders Following up clear metrics for performance measurement & turnaround times for each of the key processes Minimum Requirement / Qualification: Graduate (B.E. / B. Tech. / Banking preferable but not a must) Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must Good Analytical & Logical Reasoning skills 0-2 years of work experience. Proficient in MS Excel (to do analysis & reporting) Optional – Exposure to Customer support or banking is plus Comfortable with 6 working days and flexible with the work timings.

Technovert is a fast growing premiere technology company founded by ex-Microsoft techies and has the best in class SharePoint technology 'Spartans' of the industry. We work with enterprises in the International market that includes best of the world’s technology companies such as Microsoft. To know more about us, please visit www.technovert.com. To know about our product line, please visit www.saketa.com and www.keka.com Here is an exciting opportunity to work with other SharePoint experts as an extended team for our global delivery centers in USA and India. As a Strategic Partner we take care of the Support cum development needs on our SharePoint product. As a SharePoint Specialist you will be working on one of these areas: - Complete understanding on SharePoint upgrade process - SharePoint System/ Solution Architecture Design - SharePoint Farm Design and Deployment - Custom Application Development - Enterprise Search - SharePoint Administration We are looking for passionate SharePoint Specialist who have extensively worked on below mentioned areas: - Should have good experience in OOPS concepts. - Able to communicate with the client and understanding the requirements. - Have strong exposure to Windows server maintenance and troubleshooting - Have 2+ year of experience in maintenance and configuration of multi-tier SharePoint Farm and associated environment such as ADFS, - Have 2+ year of experience in SharePoint Migration across version and Office 365 - Have hands on experience in automation of SharePoint installation, configuration using PowerShell - Have exposure in supporting agile driven development team for Infrastructure and solution deployment/ release management - Worked in a service support environment as L2/L3 support - Have exposure to administering and managing Office 365 and SharePoint Online - Have exposure in managing and maintaining hybrid and multi farm federated environments - Good hand On experience in patching and upgrading SharePoint Servers with latest Cumulative - Have exposure in configuration and deployment of SharePoint OOB Solutions - Proactively develop powers she'll scripts for proven install and configuration methodologies for SharePoint, Office 365, SQL Server and Windows server - Work with IT architects in designing and formulating SharePoint Farm Topologies - Reactively provide Governance Support for SharePoint Farms - Get hands-on on working with Prerelease version of SharePoint, SQL Server & Windows server

About BlazeClan: Born in the Clouds, BlazeClan is an AWS Cloud Consulting Company providing Cloud Consulting, Solutions & Managed Services on AWS Cloud. We make Cloud work for Organizations. We are a Clan of Passionate People specializing on Amazon Web Services. We love working on and solving complex Architectural & Design problems for AWS Cloud, check out our Customer Success Stories to see what we have done. Our Customer Focus approach ensures high Quality Delivery at every step of our Engagement right from Advisory, Solution Designing, Implementation, Delivery and Management of Cloud Deployments.

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business

• A degree in Computers/ Electrical/ Electronics/ Telecommunications/ Datacommunications with 2 to 3 years of experience in software development. • Must have experience building Linux kernels, or familiarity with Linux/Windows device drivers or networking stacks. • Familiarity with BSP development and open source software is a big plus. • Should be able to work with C and one or more of PHP, TCL, VB, Shell, Java, HTML-UI, SQL. • Must have debugging skills with GNU debugger. • Knowledge of FW, VPN, IDS/IPS in some combination is good to have. • Familiarity with Windows/Linux/Virtual Box/VMware servers/desktop installation is a plus. • Must have good communication (written and verbal), presentation and organisation skills. • Should be a team player with high energy and positive attitude to find solutions and work around hurdles. If interested please mail on reva.thakar@nevisnetworks.com

Microsoft India Global Technical Support Centre (GTSC) Microsoft GTSC was established in October of 2003 in India, as part of Microsoft's Customer Service and Support (CSS) organization which has locations throughout America, EMEA, Asia Pacific and Greater China. Microsoft's CSS organization supports over 170 Microsoft products among the Enterprise Customer segments. This includes deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis. For more details regarding India GTSC, please visit http://www.microsoft.com/india/gtsc

Calsoft is an aggressive, fast growing company with an average growth rate of 30% per year for the last few years. We are 500+ employees strong product engineering company focusing in storage, networking, virtualization and cloud space based out of Pune. We help companies build cutting edge innovative products of the future. Some of the paradigm-shifting technologies that we worked on in last few years are virtualization, flash storage and SDN. Our clients include IBM, Hitachi, vmware, isilon, Cisco among others. Working for us can help revitalize your career by learning new technology areas of the future. Calsoft has doubled in size in the last couple of years and is working with at least 8 out of the 10 largest storage companies in the world. With similar growth projected in the next year and our client base expanding, we are looking to hire the next generation of engineering talent who will help drive our future. For more information visit www.calsoftinc.com

Looking for a strong technically sound senior engineer in IPSec VPN development for our NSX product line https://lnkd.in/eKYbptz

We are a digital Real estate Startup which has a vision to make home buying experience for everyone peaceful and negotiation free. We are making this possible by creating a viable ecosytem between the buyer ,broker and the builder where builder also gets our inventory management system called REAA(Real Estate Assets Aggregator).