Technical Support Executive

Position: Telecaller

Location: Gurgaon

Experience: 1-6 year in international calling

salary: Negotiable

industry: Hospitality/ event

canidate must have excellent English speaking.

should have experience in Iternational calling

mail updates resume with current salay-

email: etalenthire[at]gmail[dot]com

satish: 8851O 18162

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

International Sales Executive (US REGION)

Job Description:

·        Ability to handle End to End sales.

·        Build relationships with prospective clients/brands.

·        Leads Generation through cold calling, Networking, database, CRM, etc.

·        Cold calling, International calling, B2B sales, Technical Sales, Emailing, and conference calls.

·        Responsible for calling on cold and hot leads, in the international market.

·        Should be able to generate leads, close sales and meet targets.

·        Research and build relationships with new clients & client retention.

·        Strong Presentation, Negotiation & sales closing Skills.

·        Maintain and coordinate with the existing client base on their new requirements.

Skills Required:

·        Must have excellent sales/communication skills.

·        Must have prior 2-3 years of sales experience (US Market).

·        Should be able to generate sales leads/convert them into sales.

·        Confident communicator, active listener with problem-solving approach.

·        Should have knowledge of MS Office.

Location: Okhla D Block, Phase -1, New Delhi

Shift Timings: Mon-Fri (US Night Shift)

No of Opening: 05

Note: Immediate Joiner Only

Job Description

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships, and booking flight tickets.

Job Requirements

Proven 1-year experience in sales, preferably in an international outbound calling/ Sales environment.

Benefits

• Paid Training
• IATA Certificate
• Cab Facility
• Incentives