Technical Support Executive

Fixed Day Shift and week off
Telecalling @Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7 , Marol MIDC Andheri East, Mumbai - 400093.

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore

 

Title: Junior Technical Recruiter Timings: 6:30 PM to 3:30 AM ( US East coast timings ) Location: Madhapur, Hyderabad Please Note: This is a night shift role and hence please do not apply if you cannot work in the nights. Do you want to work for growing IT Services Company with US based Customers? If below is who you are, we have a job for you. You: ● Have IT Service/Call Center/BPO Experience ● Have great communication and writing skills. ● Are bored of your monotonous job. ● Believe a machine can do your job. ● Love challenges and working with people. ● Want to gain knowledge, have fun and grow. ● Have a can do attitude. ● Have a sense of humor. We: We have lots of ideas, lots of potential and we need someone to help us execute a grand vision. We are a young and vibrant company looking for like-minded people who will help us reach new heights. We thrive in diverse set of experience around us and we welcome high-energy individuals from any functional experience including IT Service or Call Center that want to take their career to the next level. What We Offer: ● Great, positive work environment. ● Challenging and rewarding work ● Opportunity to learn, earn and grow. ● A chance to enhance your career. ● A diverse set of experiences you will always remember and that you can take with you anywhere you go. Our work is exciting and has a positive impact on the people we work with. So, if you choose to accept this mission, your responsibilities would include: ● Identify client needs and recruit technical consultants. ● Contact prospective candidates by phone/email and screen them for fit. ● Negotiate and close deals. ● Collaborate with recruiting and marketing teams ● Understand the business and give ideas on what will make the company better. ● Be awesome! Who We Are: Established in Washington DC Metro area in 2008, Antra has been a leading Information Technology Services provider and has been working diligently to help businesses address critical skill gaps between modern technology adaptation and business enablement to support growth and reach business targets. Our services combine technical knowledge and business savviness to enhance IT capabilities in a cost effective manner. ● 500+employees Company ○ 300 + Technology Consultants in US working at various Clients in IT staff augmentation and IT solution delivery models ○ 100+ Internal administrative and delivery team ● Has offices in Washington, D.C metro region and in Hyderabad, India ● Our employees work on competitive solutions at Fortune 1000 companies ● We are into Professional Services, Digital Marketing, IT Solutions and Antra Labs. We have lots of ideas, lots of potential and we need someone to help us execute a grand vision. We are a young and vibrant company looking for like-minded people who will help us reach new heights. We thrive in diverse set of experience around us and we welcome high-energy individuals from the IT staffing industry. What We Offer: ● Great, positive work environment ● Challenging and rewarding work ● Opportunity to learn, earn and grow ● A chance to enhance your career ● A diverse set of experiences you will always remember and that you can take with you anywhere you go Web: www.antra.com

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

 

What you need to have: 

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

 

Openings :

 

Customer Support : Voice & Non-voice

 

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

 

Technical Support : Voice & Non-voice

 

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

 

Benefits :

 

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

 

Skills Required :

 

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

 

Documents Required :

 

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

Experience :

 

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

 

*************PLEASE DO REFER YOUR FRIENDS*************

 

Executive/Senior Executive (Client Service)
Educational Qualification: Graduate/Post-Graduate in any discipline
Experience: 0 - 3 Years
Location: Bangalore
Shift: Day / Night

Key Responsibilities:

• Work as a part of the clients' virtual business team or individually.
• Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
• Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
• Work as a part of the both internal and external clients' extended team.
• Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
• Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.

 

Candidate profile:

• Graduate/Post-Graduate in any discipline
• Excellent communication skills
• Strong customer service attitude
• Desire to learn new things every day
• Good with comprehension and analytical skills
• Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
• Good in handling Office productivity tools such as Microsoft Office
• Willing to relocate to Bangalore
• The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).

• Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
• Candidates should have all relevant education & experience related documents.

- Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.- Revenue generations through Cross Selling products & Interest Collection.- Maintain good relationships with clients so that the business can maximize the value of those relationships.- Customer Relationship and Follow-up.- Maintenance of important registers and daily reports.- Cash Management and accounting.- Canvasing and sourcing of New Customers to increase Gold loan Business, Gold Appraisal.

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business