Technical Support Executive

Job Description:

Apprication Hiring for BDE -US -Work from office -Goregoan(E)

Candidates need to have a neutral English accent.

Lead generation/ sales experience/ BDE in the US / UK or Australia process is necessary.

2 year of minimum work experience is a must.

Working hours - 10:00 PM -7:00 AM

For more details connect on Seven Three Zero Fo

Prepare and maintain daily, weekly, and monthly MIS reports

Data analysis, tracking performance metrics & dashboards

Strong working knowledge of MS Excel (VLOOKUP, Pivot, formulas)

Coordinate with operations and management for data accuracy

Ensure timely and accurate reporting

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

Contact - Subhra

They consult with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

To manage customer queries and cold calling for a B2B Website Process in International Market.

Will be responsible for new business development (Acquiring new business ) and maintain relationship with new and existing clients.

Would be dealing in Web/Mobile App and Digital Marketing Domain.

Preparing progress updates and documenting website development processes.

Desired Candidate Profile

Fluency in English is mandatory

Should have minimum 6 months experience in Website process.

Basic knowledge in computer operation.

Learning mindset.

Perks and Benefits

Five days working, saturday & sunday fixed off

Fixed Salary with huge incentive

Growth Opportunity Skills:- Communication Skills, Outbound marketing and International sales

Location: Udyog Vihar, Gurgaon

Experience: 6 Months - 2 Years

Salary: 20k to 25k (Incentives)

Mode: Full-Time (Work from Office)

Shift: UK (9 hours shift including 1 hour break)

Days: 5 Days working

- Candidate must have minimum 6 months experience of International Sales/Lead generation

- Excellent English Communication skills

- Good at negotiation & closing the deals by his own end

- Both side cab & Meals provided by the company

- Fresher / Domestic Sales candidates are Not Allowed

- Qualification - Any Graduate

Interested candidates can apply.