MyYogaTeacher

As ReactJS Web app developer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 3 years of experience in product development in ReactJS, with strong understanding of the technology and familiarity with latest trends in web app technology developments.
• Design, develop, and maintain scalable frontend applications using ReactJS, JavaScript/TypeScript, and modern frontend technologies, ensuring optimal performance, responsiveness, and seamless user experience across all platforms.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Optimize applications for performance, responsiveness, and cross-browser compatibility.
• Implement robust security and data protection measures to safeguard critical information.
• Contribute to technical decision-making and architectural planning, ensuring long-term scalability and efficiency.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Collaborate with cross-functional teams, including designers, product managers, and backend developers, to deliver exceptional user experiences within reasonable timelines.
• Integrate with RESTful APIs, GraphQL, and other third-party services.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Stay updated with emerging frontend trends and technologies, and recommend best practices.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 3+ years of hands-on experience in frontend development with a strong focus on ReactJS.
• Extensive experience in designing, building, and optimizing large-scale frontend applications.
• Solid understanding of HTML5, CSS3, and modern JavaScript (ES6+).
• Experience with React Hooks, Redux, Context API, and advanced state management.
• Strong understanding of component lifecycle, functional programming, and design patterns.
• Strong knowledge of TypeScript and its advanced features.
• Familiarity with Tailwind CSS or other contemporary CSS frameworks is advantageous.
• Deep understanding of web performance optimization techniques.
• Experience using build tools such as Webpack or Vite.
• Strong understanding of microservices architecture and experience with API integration.
• Proven expertise in debugging, profiling, and performance tuning for ReactJS applications.
• Solid understanding of server-side rendering (SSR) and its benefits.
• Experience with version control systems (e.g., Git).
• Strong knowledge of SEO best practices and implementation.
• Experience with testing frameworks (e.g., Vitest, React Testing Library).
• Familiarity with containerization (Docker) and cloud platforms (AWS, Azure, GCP) is beneficial.
• Proven ability to solve complex engineering problems with innovative solutions and practical thinking.
• Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence technical direction across teams.
• Excellent communication skills, capable of conveying complex technical concepts to diverse audiences.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

As a Mobile app developer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 3 years of experience in product development in React Native, with strong understanding of the technology and familiarity with latest trends in mobile app technology developments.
• Develop, test, and maintain high-quality mobile applications using React Native.
• Optimize applications for maximum performance across a wide range of devices and platforms.
• Integrate mobile applications with RESTful APIs and third-party services.
• Ensure the technical feasibility of UI/UX designs and implement responsive designs.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Identify and troubleshoot application performance issues and bugs.
• Stay updated with the latest trends, tools, and technologies in mobile development.
• Collaborate with product managers, UI/UX designers, and other stakeholders to define requirements, design systems, and deliver impactful product features within reasonable timelines.
• Develop automated tests to ensure application stability and reliability.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 3+ years of experience in mobile application development, with at least 4+ years using React Native.
• Proficiency in JavaScript/TypeScript and modern frameworks, with a strong command of React Native development principles.
• Experience with native iOS/Android development (Swift, Objective-C, Kotlin, Java).
• Strong understanding of iOS and Android SDKs, React Native CLI, and Expo.
• Experience with state management libraries like Redux, MobX, or Recoil.
• Familiarity with RESTful APIs, GraphQL, and integration of third-party services.
• Experience in implementing push notifications, deep linking, and app performance monitoring tools.
• Solid understanding of App Store and Google Play Store submission processes.
• Proficiency with Git and experience in an Agile/Scrum development environment.
• Knowledge of Firebase, Sentry, and App Center.
• Excellent problem-solving skills, attention to detail, a proactive mindset, and the ability to work in a fast-paced environment.
• Knowledge of mobile security best practices and tools.
• Familiarity with performance optimization techniques.
• Ability to work independently and in a team environment.
• Excellent communication skills, with the ability to communicate complex technical ideas to both technical and non-technical stakeholders.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

As Backend developer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 3 years of experience in product development and backend technologies, with strong understanding of the technology and familiarity with latest trends in backend technology developments.
• Design, develop, and maintain scalable backend services and APIs, ensuring high performance and reliability.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Optimize application performance and ensure high availability across systems.
• Implement robust security and data protection measures to safeguard critical information.
• Contribute to technical decision-making and architectural planning, ensuring long-term scalability and efficiency.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Work closely with product managers, front-end developers, and other stakeholders to define requirements, design systems, and deliver impactful product features within reasonable timelines.
• Continuously identify opportunities for system improvements, automation, and optimizations. Lead efforts to implement new technologies and processes that enhance engineering productivity and product performance.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 3+ years of experience in backend software engineering with a strong track record of delivering complex backend systems, preferably in cloud-native environments.
• Strong experience with designing and maintaining large-scale databases (SQL and NoSQL) and knowledge of performance optimization techniques.
• Hands-on experience with cloud platforms (AWS, GCP, Azure) and cloud-native architectures (containers, serverless, microservices) is highly desirable.
• Familiarity with modern software development practices, including CI/CD, test automation, and Agile methodologies.
• Proven ability to solve complex engineering problems with innovative solutions and practical thinking.
• Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence technical direction across teams.
• Excellent communication skills, with the ability to communicate complex technical ideas to both technical and non-technical stakeholders.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

As Mobile app Staff Engineer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our CTO, head of engineering and our wider technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 5 years of experience in product development in React Native, with strong understanding of the technology and familiarity with latest trends in mobile app technology developments.
• Develop, test, and maintain high-quality mobile applications using React Native.
• Optimize applications for maximum performance across a wide range of devices and platforms.
• Integrate mobile applications with RESTful APIs and third-party services.
• Ensure the technical feasibility of UI/UX designs and implement responsive designs.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Identify and troubleshoot application performance issues and bugs.
• Stay updated with the latest trends, tools, and technologies in mobile development.
• Collaborate with product managers, UI/UX designers, and other stakeholders  to define requirements, design systems, and deliver impactful product features within reasonable timelines.
• Develop automated tests to ensure application stability and reliability.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 5+ years of experience in mobile application development, with at least 4+ years using React Native.
• Proficiency in JavaScript/TypeScript and modern frameworks, with a strong command of React Native development principles.
• Experience with native iOS/Android development (Swift, Objective-C, Kotlin, Java).
• Strong understanding of iOS and Android SDKs, React Native CLI, and Expo.
• Experience with state management libraries like Redux, MobX, or Recoil.
• Familiarity with RESTful APIs, GraphQL, and integration of third-party services.
• Experience in implementing push notifications, deep linking, and app performance monitoring tools.
• Solid understanding of App Store and Google Play Store submission processes.
• Proficiency with Git and experience in an Agile/Scrum development environment.
• Knowledge of Firebase, Sentry, and App Center.
• Excellent problem-solving skills, attention to detail, a proactive mindset, and the ability to work in a fast-paced environment.
• Knowledge of mobile security best practices and tools.
• Familiarity with performance optimization techniques.
• Ability to work independently and in a team environment.
• Excellent communication skills, with the ability to communicate complex technical ideas to both technical and non-technical stakeholders.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

As ReactJS Web App Staff Engineer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our CTO, head of engineering and our wider technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 5 years of experience in product development in ReactJS, with strong understanding of the technology and familiarity with latest trends in web app technology developments.
• Design, develop, and maintain scalable frontend applications using ReactJS, JavaScript/TypeScript, and modern frontend technologies, ensuring optimal performance, responsiveness, and seamless user experience across all platforms.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Optimize applications for performance, responsiveness, and cross-browser compatibility.
• Implement robust security and data protection measures to safeguard critical information.
• Contribute to technical decision-making and architectural planning, ensuring long-term scalability and efficiency.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Collaborate with cross-functional teams, including designers, product managers, and backend developers, to deliver exceptional user experiences within reasonable timelines.
• Integrate with RESTful APIs, GraphQL, and other third-party services.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Stay updated with emerging frontend trends and technologies, and recommend best practices.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 6+ years of hands-on experience in frontend development with a strong focus on ReactJS.
• Extensive experience in designing, building, and optimizing large-scale frontend applications.
• Solid understanding of HTML5, CSS3, and modern JavaScript (ES6+).
• Experience with React Hooks, Redux, Context API, and advanced state management.
• Strong understanding of component lifecycle, functional programming, and design patterns.
• Strong knowledge of TypeScript and its advanced features.
• Familiarity with Tailwind CSS or other contemporary CSS frameworks is advantageous.
• Deep understanding of web performance optimization techniques.
• Experience using build tools such as Webpack or Vite.
• Strong understanding of microservices architecture and experience with API integration.
• Proven expertise in debugging, profiling, and performance tuning for ReactJS applications.
• Solid understanding of server-side rendering (SSR) and its benefits.
• Experience with version control systems (e.g., Git).
• Strong knowledge of SEO best practices and implementation.
• Experience with testing frameworks (e.g., Vitest, React Testing Library).
• Familiarity with containerization (Docker) and cloud platforms (AWS, Azure, GCP) is beneficial.
• Proven ability to solve complex engineering problems with innovative solutions and practical thinking.
• Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence technical direction across teams.
• Excellent communication skills, capable of conveying complex technical concepts to diverse audiences.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

As Staff Engineer Backend Engineer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our CTO, head of engineering and our wider technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.

Key Responsibilities

• At least 6 years of experience in product development and backend technologies, with strong understanding of the technology and familiarity with latest trends in backend technology developments.
• Design, develop, and maintain scalable backend services and APIs, ensuring high performance and reliability.
• Lead the architecture and implementation of new features, driving projects from concept to deployment.
• Optimize application performance and ensure high availability across systems.
• Implement robust security and data protection measures to safeguard critical information.
• Contribute to technical decision-making and architectural planning, ensuring long-term scalability and efficiency.
• Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
• Provide technical leadership to a team of engineers, guiding them through complex problem-solving, architectural decisions, and best practices. Mentor junior engineers and lead code reviews to ensure high standards of code quality.
• Work closely with product managers, front-end developers, and other stakeholders to define requirements, design systems, and deliver impactful product features within reasonable timelines.
• Continuously identify opportunities for system improvements, automation, and optimizations. Lead efforts to implement new technologies and processes that enhance engineering productivity and product performance.
• Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
• Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.

Required Qualifications

• Bachelor's degree in Computer Science.
• 6+ years of experience in backend software engineering with a strong track record of delivering complex backend systems, preferably in cloud-native environments.
• Strong experience with designing and maintaining large-scale databases (SQL and NoSQL) and knowledge of performance optimization techniques.
• Hands-on experience with cloud platforms (AWS, GCP, Azure) and cloud-native architectures (containers, serverless, microservices) is highly desirable.
• Familiarity with modern software development practices, including CI/CD, test automation, and Agile methodologies.
• Proven ability to solve complex engineering problems with innovative solutions and practical thinking.
• Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence technical direction across teams.
• Excellent communication skills, with the ability to communicate complex technical ideas to both technical and non-technical stakeholders.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

About Company:

MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 335,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus

We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. Were proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
• 
  

Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.