
Job Description
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our sales & customer success associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls, chats, and support ticket responses to assess an associate’s demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to the client's success or sales process & training materials as needed to enhance the overall MyOperator customer experience.
Key responsibility area
- Perform regular quality audits on chats and e-mails
- Maintain and publish quality audit reports, analyses, and trend-lines
- Participate in quality compliance improvement discussions
- Alert leaders regarding trends and performance reports at the site, regional, director, and individual levels.
- Provide actionable data to various internal support groups as needed. Coordinate and facilitate chat/e-mail handling calibration sessions for agents.
- Provide feedback to agent team leaders and managers
- Prepare and analyse internal and external quality reports for management staff review
- Periodically research and publish competition analyses about systems, tools, service interactions, and recommendations
- Participate in monthly and quarterly sessions with leaders to showcase gaps, improvement opportunities, action plans, and implementation of new processes
- Work closely with tier directors to complete Lesson Learned, Periodic Testing, and more
- Work closely with TLs to complete, maintain, and publish Low CSAT analysis with reports that have actionable insights
- Perform other duties as assigned.
Requirements
- SaaS Sales/Support/Tech Support experience including growth as a Quality Analyst for the support/Sales department with 2-3 years of QA experience
- Excellent written and spoken English
- Tech-savvy and able to pick up new product knowledge quickly
- Hands-on experience with quality audits with the ability to produce reports and identify opportunities.
- Willing to work in flexible shifts as required based on business needs
- A can-do attitude
- Strong interpersonal communication skills
- Six Sigma Certification or a total understanding of Six Sigma concepts is Mandatory
Benefits
Quarterly Performance-Based RnR
WiFi & Device Reimbursements for WFH
Paid Time Off
Insurance

About MyOperator - VoiceTree Technologies
MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking and recording, reports etc for businesses.


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What is the big picture that you would be part of?
At the heart of Illumine’s work is unleashing the potential of collectives through knowledge intervention.
- How to unleash the potential of people in some of India’s largest corporates, public sector institutions, state universities? Is it to be done through providing new professional ideals or new ways of sense-making one’s environment or new methods of working or combinations of these?
- How do we ensure that interventions are delivered with quality, at scale, with speed?
These are some of the pieces of the puzzle which we work on in any of the knowledge interventions. If these challenge statements interest you then Illumine can be the right place for you.
Your contribution spaces:
Coaches are the foundation on which quality delivery of Illumine’s interventions rest. As the coach leader you can be the builder and custodian of Illumine’s network of coach partners.
This means two things –
(a) Setting-up Illumine’s network of coaches for different sectors e.g., corporates, universities
(b) Nurturing coach partners
So, on one hand you attract new quality coaches, set up strong selection criteria, contract them with win-win deal. On the other hand, you coach them on specific knowledge interventions to ensure delivery with excellence.
Who is likely to succeed in this role?
Ask yourself –
- Am I interested in building people?
- Do I see myself evangelizing new ideas/ propositions to people?
- Do I have strong engagement skills – can I attract, manage, and nurture new coaches?
- Do I have coaching experience?
- Do I have the knack of going deeper into new knowledge, new ideas?
Preferred Experience:
- 5+ years of facilitation and coaching experience in corporates
- Experience in building community, setting up network/ channels
Explore before you dive:
- The Illumine Labs website: https://illumine.in/lab.html">https://illumine.in/lab.html
- Explore our ideas on YouTube Channel - https://www.youtube.com/channel/UCV-gUBhwW6qOQ-IBXC2Nhpg">https://www.youtube.com/channel/UCV-gUBhwW6qOQ-IBXC2Nhpg
- Explore the philosophy that drives our work - http://srinivasv.com/">http://srinivasv.com/
Our theory of work: http://www.illumine.in/ageofcontribution">www.illumine.in/ageofcontribution
The purpose of Job is to execute & deliver programs as per the Training framework for the organization.
Technical Skills
⮚ Sound knowledge of Industry L & D Practices , Moderate knowledge of BFSI Sector & Products, Animation & Simulation expertise.
Training Delivery & Program Execution
⮚Stand & deliver training programs like Induction, Soft Skills, Behavioural, Sales Training, Functional, Regulatory, etc. through Virtual or Classroom modes
⮚ End to end Execution of programs delivered by Internal/ External stakeholders on Functional &Regulatory aspects
Operations & Communications Management
⮚ Execute and Support Training Partners with the training initiatives and ensure smooth deployment
⮚ Innovating mediums of communication to increase mindshare of the stakeholders within the organization
⮚ Creating Learning Journeys and Frameworks for internal departments with assistance from Department Heads and Learning Partners
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for e.g. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders (Internal & External)
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre-& Post Analysis as required to match Executive expectations and design Content in retrospect to expectations.
Qualification :
-
Work experience- Minimum 0-4 years, 0-2 years in L & D or HR
-
Preferred from BFSI or MFI
-
Aged below 28 years
-
Certification in Learning & Development will be an added advantage
. Cisco trainer - One Candidate
§ Should be certified on CCNA security if not CCNP
§ Should have conducted trainings on Cisco security solutions like Firepower ISE, stealthwatch
§ Preferable to have implementation skills on above security products.
§ Should be ready to travel to conduct trainings
§ ( 2-3 years of experience
Greetings from BTree Systems!!
Hope you are doing well! We have an exciting opportunity for you if you are doing freelance IT training.
We are currently hiring for freelancer technical (IT & Software) trainers, It would be the best opportunity for you to make a handful of side hustles.
Kindly check our website(https://www.btreesystems.com/) to check the current training we are providing, If you are already doing any of this training feel free to join us.
What we expect from you:
▪ Technical trainers should have more than 5 years of experience in the respective field.
▪ Ability to make students do individual toy projects on the respective skill.
Training coordinator - prevention of violence against women and children (Female)
Research, Partnership and Scaling – Project Nityam
About SNEHA
A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.
SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.
ABOUT THE PROGRAM
SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.
The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.
THE PROFILE
This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.
JOB LOCATION
Wadala and Kurla
DUTIES & RESPONSIBILITIES:
Work package 1: Preparation of modules
- Design and create content for the modules as per the different approached followed location wise.
- Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.
- Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community
- Translate the content into Hindi / Marathi for the community teams
- Prepare other content or BCC material as required
Work package 2: Capacity building of team
- Conduct mock sessions for the teams on the content developed
- Identify capacity building needs of the program team and organizing training as per the needs.
- Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.
- Prepare training calendar for the program with a training matrix that determines training priorities
- Prepare training reports for each training conducted
Work package 3: Community volunteers / members and Stakeholders
- Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.
- Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.
- Prepare training reports for each training conducted
MANAGEMENT & REPORTING
§ Effective coordination with team members.
§ Ability to collaborate with a variety of stakeholders in the field.
§ Work according to the ethical standards of the project and the organisation.
§ Networking and coordination with community members and other stakeholders like health, legal and police system
§ Training Coordinator reports and keeps both the APDs updated of their work
QUALIFICATIONS & EXPERIENCE
§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.
- At least 5 years work experience in the area of training and capacity building
- Willingness of working in a community setting is preferred.
- Experience of working in sector of gender, gender-based violence will be an advantage
- Effective training skills and excellent communication skills, including documentation.
- Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
- Oral and written command of English, Hindi and Marathi
.
Skills & Competencies
1. Strong skills of people management, ability to convince and convey the messages of the program.
2. Skills in working on women centric issues
3. Strong interpersonal skills with an ability to be humble is required
4. Understanding the woman from her culture of marginalized urban settlements will be important
5. Working with the Coordinators and Counselors as a team
Requirements:
- Proficiency in React.js- Java - Cloud.
- Solid understanding of front-end web development principles
- Experience with modern web technologies such as React - Java - MySQL - Cloud deployment using AWS
- Strong problem-solving and debugging skills
- Excellent communication and collaboration abilities
- Conducting ongoing market research to align the industry requirements with the learner’s skill gaps, learning needs and understanding the employability gap among the target segment
- Guiding learning programs and outcomes through the lens of learner’s profile and behavior
- Conducting research and recommendation processes to build a robust outcome-based learning architecture
- Curating indicators, tools and tests that map the learning outcomes in the learning journey and beyond
- Collaborating with cross-functional team members to ensure implementation of learning outcomes processes and systems
- Analyzing ongoing student learning performance to validate the robustness of the learning methodology
- Creating detailed insights for the content team to continually improve program curriculum through learning outcomes analysis
What you need to have:
- Masters in Liberal Arts or related field and some prior experience in research and research methodologies
- More than 3-4 years of progressive experience working in the education sector with some exposure to training development, pedagogy or research in the education sector
- Knowledge of approaches, systems and processes in education (secondary or higher), including tech-enabled learning
- Understanding of innovative pedagogies more specifically pedagogy of adult learning that enhances learning outcomes among students including pedagogical planning
- Good hand in formative and summative assessment tools and techniques including assessment integrated lesson plan modules
- System 2 thinker (as Kahneman describes)
- Ability to think in the lines of structure, system and scale
- The overarching duty of a principal is to assist with defining and enforcing policies and guidelines for students, staff, and faculty at the school.
- The role of the principal covers many different areas including leadership, teacher evaluation, and student discipline. Being an effective principal is hard work and is also time-consuming. A good principal is balanced within all his / her roles and works hard to ensure that he / she is doing what he / she feels is best for all constituents involved. Time is a major limiting factor for every principal.
- A principal must become efficient at practices such as prioritizing, scheduling, and organization.
- This involves interaction with inter school employees and administrators. Supporting committees of staff and parent that function to improve the learning and social environment of the school for the students.
Thanks & Regards,
Poojitha Kanampalli
We are Immediate Hiring for Production & Quality Engineer for top Mnc Manufacturing Companies in Chennai with Attractive Salary. {ref CHITHRA HR}.
Qualification: DIP/BE/B.TECH ( MECH, EEE)
Year of Passing: 2017/2018/2019
Role: GAT/GET/NEEM Trainee/Company Trainee
Nature of Work: Production/Quality & Maintenance
Salary: 12 K-16 K
Shift time: 8hrs (Rotational Shift)
Benefits:
Food & Transport
ESI+PF available
Increment
Interview Date& Time:
24/07/2019-10/08/2019
10.30 am to 4.30 pm {Sunday Holiday}
Venue Address:
AA MANPOWER SOLUTIONS
No 24,F 1,First Floor,
Bajanai Koil 2nd Street,
Vadapalani,Chennai-26.
near SIMS Hospital Back Side
Contact:
CHITHRA HR
AA MANPOWER SOLUTIONS
- S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
- S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
- S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
- S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
- S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.

