Quality Analyst

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Position: Quality Analyst (Manual)

Flexible between 11:00 AM to 8:30 PM IST

Overview:

We are seeking a detail-oriented Quality Analyst with 2-4 years of experience in testing WordPress websites and the broader WordPress ecosystem. The ideal candidate will have strong experience testing websites built using Elementor, Divi, ACF, Custom Post Types (CPTs), and other common WordPress-based architectures. Experience with eCommerce platforms (WooCommerce and/or Shopify) is required.

The role involves QA for full website builds, landing pages, maintenance tasks, and eCommerce workflows. The candidate should also be comfortable exploring AI-based tools, contributing to process improvement, and working toward basic automation practices.

Key Responsibilities:

Website & Functional Testing

• Perform end-to-end manual QA for WordPress websites, WooCommerce stores, landing pages, and maintenance tasks.
• Test websites built using Elementor, Divi, ACF, CPTs, and custom-coded features for functionality, UI/UX accuracy, responsiveness, and stability.
• Conduct eCommerce testing including product flows, cart, checkout, payment journeys, shipping logic, user accounts, coupons, and third-party integrations.
• Perform Shopify QA when required (custom themes, admin flows, checkout, metafields), but WordPress will remain the primary focus.

Testing Types & Execution

• Execute Smoke, Functional, Integration, Regression, Re-testing, UAT, and Ad-hoc testing as per project requirements.
• Understand and validate client requirements, ensuring features match functional specifications and acceptance criteria.
• Identify, document, track, and verify bugs through the complete defect life cycle.

Quality, Collaboration & Tools

• Perform thorough cross-browser and cross-device testing across desktop, tablet, and mobile devices.
• Use tools such as ClickUp, Trello, Monday.com, or other project management platforms for managing QA tasks, reporting bugs, and maintaining documentation.
• Collaborate closely with developers, designers, and project managers to ensure quality delivery and smooth release cycles.

Technical & Process Contribution

• Use basic HTML/CSS skills to inspect elements, understand frontend issues, and report layout inconsistencies.
• Handle quick-turnaround tasks while maintaining detail-oriented QA practices.
• Explore and adopt AI-based QA tools, assist in building semi-automated workflows, and support process optimization within the QA team.

Required Qualifications

• 2–4 years of hands-on experience in manual QA for web-based applications, with a strong focus on WordPress and the WordPress ecosystem.
• Experience testing websites built using Elementor, Divi, ACF, CPT, and custom WordPress components.
• Experience testing eCommerce platforms such as WooCommerce and familiarity with Shopify (basic–intermediate level).
• Strong understanding of testing methodologies, SDLC/STLC, bug life cycle, and QA best practices.
• Familiarity with CMS platforms such as WordPress (primary), Shopify (secondary), and BigCommerce.
• Proficiency in identifying UI/UX issues, functional gaps, responsiveness problems, and integrations.
• Good understanding of HTML, CSS, and Chrome DevTools for debugging frontend issues.
• Experience performing testing across different operating systems and browsers.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Willingness to explore new AI tools and contribute to automation and process improvements.

A Day in the Life:

• Collaborate with developers and product managers to understand feature requirements.
• Review feature specifications and design detailed test cases.
• Perform manual tests on payment gateway systems, including transaction flows and API validations.
• Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
• Conduct regression testing to ensure system stability after updates.
• Participate in team discussions to troubleshoot and resolve issues.
• Document test results and prepare for upcoming sprint activities.

Key Qualifications and Skills:

• 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
• Strong knowledge of payment processing.
• Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
• Proficiency in SQL for database validation (transaction logs, ledger entries).
• Hands-on experience with JMeter, Postman, Selenium, or similar tools.
• Knowledge of blockchain-based payouts (optional but a plus).

Key Responsibilities:

1. Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
2. Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
3. Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
4. Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
5. Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
6. Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
7. Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.

Role Summary

The Junior Manual Tester will support the QA team in testing Android, iOS, and web

applications. This role is suited for someone starting their career in software testing who is

eager to learn test design, execute manual test cases, identify defects, and collaborate with

the development team. Training and guidance will be provided to help the candidate grow

within the QA function.

Key Responsibilities

1. Requirement Understanding

●Review basic business and functional requirements to understand feature

expectations.

●Ask questions and clarify uncertainties with senior testers or product managers.

●Participate in requirement review meetings when needed.

2. Test Planning Support

●Assist in preparing simple test plans under guidance.

●Help identify key areas that require testing.

●Contribute to preparing basic test datasets.

3. Test Case Creation & Documentation

●Write simple, clear, and structured test cases for assigned modules.

Maintain and update test cases in tools such as JIRA or Zephyr Scale.

●Document expected vs. actual results with accuracy.

4. Test Execution

●Execute manual test cases on web browsers and mobile devices

(Android/iOS).

●Perform basic functional, UI, usability, and regression testing.

●Carry out cross-browser and cross-device testing as instructed.

5. Defect Reporting & Management

●Identify and log defects with clear steps to reproduce, screenshots, and observations.

● Track defects using JIRA and coordinate with developers for retesting.

● Verify fixed defects and ensure proper closure.

6. Exploratory Testing

●Conduct exploratory and ad-hoc testing to uncover additional issues beyond scripted scenarios.

●Highlight unusual behaviors and potential edge cases to the QA team.

7. Test Reporting

●Provide daily updates on test progress, issues, and blockers.

●Assist in preparing concise test summary reports at the end of each test cycle.

8. Basic Non-Functional Testing Exposure

●Perform basic checks related to performance, compatibility, and security under guidance.

●Validate application behavior across different browsers, OS versions, and devices.

9. Test Environment & Test Data Support

●Assist in setting up test devices, browsers, and environments.

●Prepare simple test data for positive, negative, and edge case scenarios.

●Inform developers or DevOps teams about any environment-related issues.

10. Collaboration & Continuous Learning

●Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.

●Work closely with senior testers, developers, and product owners.

●Learn and adopt new testing tools, techniques, and QA best practices.

11. Optional (Preferred but Not Mandatory): Automation & API Testing Exposure

●Understand basic automation concepts by collaborating with automation engineers.

● Execute simple automated scripts if required.

● Perform basic API testing using Postman (status code and response validation).

Required Skills

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● Completion of a Manual Testing Course covering software testing fundamentals

● 1 year of experience in Manual Testing

● Basic understanding of software testing concepts, SDLC, and STLC.

● Familiarity with mobile and web applications.

● Good analytical and problem-solving skills.

● Strong attention to detail and ability to follow instructions.

● Basic knowledge of JIRA or any bug-tracking tool (training can be provided).

● Good Proficiency in English, written and verbal, and teamwork skills.

Preferred Skills (Nice to Have)

● Exposure to Postman or basic API testing.

●Understanding of JSON/XML data formats.

●Familiarity with automation tools such as Selenium or Espresso.

Why Join SurveyHeart

At SurveyHeart, we’re building a platform that empowers creators, educators, and businesses to engage through intelligent surveys and quizzes.

As part of our Testing team, you’ll work in a collaborative environment where Accuracy, speed, and accountability drive everything we do.

You’ll be trusted to take ownership, experiment boldly, and directly impact the growth of one of India’s most loved SaaS platforms.

Design test plans, write test cases, review functional requirement documentation, and present test strategies for team review

• Conduct integration, regression, ad-hoc, and edge-case testing as part of release cycles
• Analyze complicated software system and design a strategy to test this system
• Understand and represent customer needs in product feedback discussions
• Participate in release management and post deployment testing
• Work closely with developer team to ensure proper test coverage is done
• Documentation and Release cycle

Job Profile Requirement : 

Experience of testing web applications, mobile applications.

• Knowledge of Responsive Testing
• Working knowledge of functional, GUI, Performance and Regression testing
• Strong knowledge of QA procedures, principles, and tools.
• Strong verbal and written (technical) communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to both product owners and software developers.
• Ability to work in an environment of perfection and compliance to web standards and high design quality benchmarks.
• Strong organisational and time management skills - know what you need to do, and DO IT!

What you need to have:

Functional: Manual Functional Testing of Web and Mobile Applications, Writing Test Cases, Regression Testing, Data Verification, GIT & JIRA, Basic Automation Testing,
Testing feeds - Understanding of JSON and XML structures, Testing tools like Postman, Swagger & Charles Proxy, Browser Development Tools,GIT & JIRA.

Position description: 2+ years of hands on experience in testing.

Primary Responsibilities:

• To work closely with software developers and product planners to understand more about what the product is for, its key features and the intended audience
• Required to carry out a mix of key functional and non-functional tests such as Sanity, Regression, Load, Security and Deployment
• Required to plan test cases in consultation with the stake holders
• Required to document all bugs and findings of these tests and ensuring they are addressed

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

• Work with product and business stakeholders to prepare test cases and plan
• Build, enhance and maintain automation frameworks for scalability, stability, and performance
• Write new automated tests for existing and new features
• Collaborate with QA Engineers to develop effective strategies and test case documentation
• Create logs to document testing phases and defects
• Report bugs and drive them to closure by collaborating with development teams
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

What Makes You A Great Fit

• Experience with test frameworks, regression testing, and QA methodology
• Ability to document and troubleshoot errors
• Desire to be a perfectionist

Mandatory Skill Requirements:

1. Strong Fundamentals on Manual Testing.
2. Some experience on API Automation Testing .
3. Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
4. Basic understanding of SQL.(During the interview one SQL question will be asked)
5. Preferred Experience ( 2-6 yrs)

Skills:

* Should have excellent manual testing skills.
* Good knowledge in automation testing using Selenium WebDriver.
* Should have good written & communications skills to write the test cases and documentation.
* Good Analytical skill, Proactive, Capability of thinking through a scenario.
* Knowledge in mobile automation testing using Appium is a plus point.

Responsibilities:

• Creation of automated test scripts to reduce the amount of time and effort spent on testing.
• Strongly adhere to specification and style guides.
• Ensure the application meets the performance, quality and targets.
• Leverage new and established testing methodologies.
• Translate the given design document into proper Test Cases for maintainability.
• Work hand-in-hand with developers to understand the flow of modules and document it.

• Execution of test cases/test scripts for manual/automation testing.
• Should have working knowledge of SQL server.
• Design and create test conditions and scripts to address business and technical use cases.
• Analyze data and results of tests, record defects, provide status.
• Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
• Build Deployment on Test Environment.

Requirements:

• Experience in end-to-end user testing for minimum 1-2 yrs.
• Have prior experience with manual testing in web and Android applications.
• Logging bugs, detailed test reports, screenshots, and videos in the bug tracker during pre-release and post-release testing.
• User & usability testing on the design prototypes being passed to the development team.
• Well versed with Agile testing methodologies.
• Opportunity to define, design, tool and implement entire Automated testing using Selenium/TestNG/Appium or any other tool of choice.
• Ability to stick to deadlines.
• Manage regular exploratory testing campaigns by employing a large number of short-term remote testers.
• Ability to operate in white-spaces where ambiguity or lack of knowledge might be imminent in tackling problems. In short, love the entire startup experience.
• Good Knowledge of Core Java.
• Good Knowledge in Selenium.
• Troubleshoot problems related to scripts, framework components,application changes, etc., and repair issues.
• Experience in working with Agile Projects and Scrum Process.
• Enable and/or perform development of test automation by designing and writing automated test scripts based on defined test cases,including the definition of test data for consumption by scripts during test execution.
• Must have experience in writing TDD and BDD test cases.
• Analyze test logs, and report test results/metrics.