Quality Analyst

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Job Title: Senior Business Analyst

Job Type: Full-time

Location: Ahmedabad/ Work from office

Job Summary:

We are looking for a top-notch Senior Business Analyst who will be responsible for understanding and analyzing business strategies, goals, and requirements. Your main tasks will include performing detailed requirements analysis, documenting processes, and identifying areas of improvement. To succeed in this role, you should have a natural analytical way of thinking and be able to complete the documentation of existing systems.

What you’ll be doing:

• Understand and analyse business strategies, goals, and requirements to create effective business solutions

• Document and validate existing project requirements scattered across many files and formats

• Create from scratch workflow charts and diagrams to represent the current and future state of business processes

• Plan, coordinate, and validate business requirements with various teams.

• Suggest business trends to the Product Owner for new and existing features

• Develop detailed documentation of business requirements, user stories, acceptance criteria, and business rules

• Participate in all Agile ceremonies, such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Help guide the product vision to the future with constant research, analysis, and innovative ideas

What you’ll bring:

• 5-7 years of experience as a Business Analyst

• Strong understanding of business strategies, goals, and requirements

• Experience documenting project requirements

• Ability to create workflow charts and diagrams from scratch.

• Excellent written and verbal communication skills

• Strong documentation and writing skills

• Ability to use ChatGPT effectively

• Familiarity with Agile methodologies

• Strong analytical and problem-solving skills

Interview Process:

• HR Screening Call (15 minutes)

• First Interview Round (45minutes) [Online Interview]

• Final Interview Round (45 minutes) [Offline/In-person Interview at Ahmedabad office]

• Offer

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our client's unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

• A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.

• 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.

• Additional special leaves for birthdays, maternity, and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.

• Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.

• Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.

•  A dedicated learning and growth budget for courses and certifications, to support our employee's career aspirations and encourage professional development.

• Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

D

Hands-On Experience in the following technologies and should be immediately available :-

Core Java 8 Integrations - REST and SOAP MVC Postgres Spring, Spring Boot, Maven, Gradle AWS Docker CI CD Event driven Architecture React-jQuery, JS Splunk and Observability Tools.

Good to Have - MuleSoft or ETL Tools knowledge.

JOB RESPONSIBILITIES

# Handle the design, architecture, development, code review, and testing of key applications.

# Design client-side and server-side architecture, and write effective APIs

# Build the front-end of applications through appealing and mobile responsive visual design

# Work closely with the product management and design team to define feature requirements and deliver the product that mater ially impacts the business and improves the customer experience

# Identify performance bottlenecks and come up with novel ways to solve them.

# Develop technical documentation, work with analysts to continuously improve software.

SPECIALIZATION

Applications deploy new technologies rapidly to help grow the businesses while controlling IT costs. At Mindtree, we integrate the right tools, technologies and processes to eliminate redundancies, reduce costs and deliver a best-in-class applications portfolio using our end-to-end workflow-driven managed services platform. Our application services team acquires a deep understanding of the application portfolios and business processes to help manage the transition. Across various industry groups t hat we serve, we standardize processes and establish a baseline for continuous service improvement and implement agile, lean IT, DevOps and test automation..

-          Experience of Core Java, REST-API and Micro-Services development,

-          Experience of Spring boot framework

-          Strong Object-oriented concepts, Design Patterns

-          Experience of SQL/NoSQL

-          Well versed with Cloud Development technologies and Microservices architecture.

-          CICD pipeline understanding, CICD tools such as Jenkin, Github etc.

-          Experience designing data flows e.g. streaming, batch processing, parallel  execution (Kafka, Kinesis, etc.)  

WillyWeather is a feature rich weather website and mobile app that beautifully delivers the most accurate local weather data from best in class data sources. Going beyond the average weather service, we process and fine-tune forecasts to the specific coordinates of over 45,000 Australian locations.

WillyWeather has a loyal user base of over 3 million Australians each month. We have launched in the UK and US, and are on track to be the leading provider of local weather services worldwide.

WillyWeather operates through a http://www.willyweather.com.au?campaign=jobs">website, an https://itunes.apple.com/au/app/willyweather/id592978502">iPhone app and an https://play.google.com/store/apps/details?id=au.com.willyweather">Android app. The Android app has an average rating of 4.7☆ from around 7.8K users.

We are looking for an experienced and highly motivated Senior Android Developer to join our team for a full time permanent position. The successful candidate will be working remotely, and will be provided with a laptop to be able to work from home. This is an exciting opportunity to showcase your exceptional Android skills within an international team of talented and passionate people working collaboratively on a high-quality product. 

Responsibilities:

• Manage and oversee a project from the conceptual phase to the deployment phase
• Technical leadership
• Software development
• Code reviews

Technical Requirements:

• Android SDK
• Java
• Kotlin
• JUnit

Skills and Experience:

• English speaker
• Computer Science degree or similar
• 4+ years’ Android experience
• At least one app currently published and live on the Google Play store
• Experience with Android Widgets
• Understanding of Google’s Android design principles and interface guidelines
• Experience crafting pixel-perfect user interfaces with complex interactions and animation
• Experience with Google Maps API
• Test driven development
• Passion for delivering well designed high quality software
• Knowledge of OOP, design and architectural patterns such as MVC
• Excellent communication and documentation skills
• Ability to self-manage and work autonomously in a collaborative environment

Requirements:

• Knowledge of REACT tools including React.js, Webpack, Redux.
• Experience with user interface design.
• Excellent troubleshooting skills.
• Good project management skills.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Skills Required:

• React (Must), Preferably mobx experience
• Modern CSS layouts like Flex, Grid
• Strong fundamentals in OOP design patterns
• Basic understanding of REST API's

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements

• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

About SuperK

We are re-imagining how Bharat’s neighbourhood retail, the unorganized Kirana stores of today will get transformed into organized convenience retail chains over the next decade - we are driving this change.

SuperK is a well-funded early-stage startup that offers a full-stack solution to empower small format retail stores in Tier 2 and below towns. SuperK is rebranding existing small format retail stores and providing them with the benefits of procurement, tech systems, intelligence, and marketing at scale to create a chain of mini supermarkets. Some parallels can be drawn to how Oyo has transformed the small hotel industry, Medplus & Apollo have changed pharma retail and BigC & others have changed offline mobile buying.

What you will be doing

• Working closely with the Engineering lead to contribute to deciding the backend as well as frontend system architecture for products used by consumers, retailers, and other stakeholders.
• Stay informed about the product strategy; evaluate the feasibility of solutions proposed by PMs, estimate development effort, and help in planning the roadmap and individual features.
• Building the blocks of the entire system across multiple products on your own from the ground up with the freedom to try new things.
• Coordinate and collaborate with other developers to meet the timelines.
• Built systems that scale through software, contributing to the architecture and design.

What we would like to see in you

• 2-4 years of relevant experience as a full-stack engineer who has owned the entire stack of a product or a major module.
• Strong programming expertise in any of the JavaScript frameworks like NodeJS, ExpressJs, or Python frameworks like Django.
• Strong computer science fundamentals in OOPs, DS algorithm design and time complexity analysis.
• Experience in writing REST APIs
• Good understanding of relational databases and networking systems.
• Proficiency with at least one Object Oriented language(e.g Java, Python)
• Exposure to Cloud Platforms like AWS, Azure, or Google Cloud.
• Ability to work in an unstructured environment
• High enthusiasm and self-drive to build systems from the ground up.
• Focus on things that work compared to traditional conventions.

Hands-on person, have to deliver the work with few resources, it will be the first marketing person on the team, and will have the autonomy on the day-to-day implementation. Will not manage people.

Requirements

• Proven working experience in the social media marketing or as a Digital Media Specialist
• Excellent consulting, writing, editing (photo/text), presentation, and communication skills
• Demonstrable social networking experience and social analytics tools knowledge
• Knowledge of online marketing and a good understanding of major marketing channels
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
• Writing skills
• Fluency in English
• Coding experience is a big plus

Job Description

• Building and executing social media strategy through competitive and audience research (Twitter, Facebook, LinkedIn, Reddit, Quora, Stack Overflow)
• Join developer/start-ups communities and engage with them
• Reviewing and optimizing company pages within each social media platform
• Plan, create, publish and share new content (including original text, images, video, and code) on a daily basis that builds meaningful customer connections, increases brand awareness, and encourages community members to engage with the brand
• Collaborate with company members to develop social media campaigns
• Stay up to date with the latest social media best practices and technologies
• Set up and optimize company pages within each platform to increase the visibility of the company’s social content
• Monitor analytics and customer engagement and suggest content optimization
• Moderate user-generated content in line with the moderation policy
• Collaborate with product development teams
• Capture and analyze the appropriate social data/metrics, insights, and social media best practices to measure the success of every social media campaign, then use that information to refine future campaigns
• Write newsletters to the targeted audience
• Work with designers to ensure content is informative and appealing