Mechanical Engineer

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

About the Role: 

We are looking for a Data Architect with a strong background in data engineering & cloud data platforms. The ideal candidate will design and implement scalable data architectures that power enterprise analytics, AI/ML, and GenAI solutions — ensuring data availability, quality, and governance across the organization. 

Key Responsibilities: 

Data Architecture & Strategy 

• Design & Architecture: Design and implement robust, scalable, and optimized data engineering solutions on the Databricks platform. Architect data pipelines that scale efficiently and reliably. 
• Data Pipeline Development: Develop ETL/ELT pipelines leveraging Databricks notebooks, Delta Lake, Snowflake tech stack, Azure Data Factory etc.  
• Cloud Integration: Work closely with cloud platforms like Azure, AWS, or GCP to integrate Databricks or Snowflake with data storage (e.g., ADLS, S3, etc.), databases, and other services. 
• Performance Optimization: Optimize the performance of data workflows by tuning Databricks clusters, improving query performance, and identifying bottlenecks in data processing. 
• Collaboration: Collaborate with data scientists, analysts, and business stakeholders to understand business requirements and translate them into scalable data solutions. 
• Data Governance & Security: Ensure best practices for data security, governance, and compliance when working with sensitive or large datasets. 
• Automation & Monitoring: Automate data pipeline deployments and create monitoring dashboards for ongoing performance checks. 
• Continuous Improvement: Stay up to date with the latest Databricks features and Snowflake eco system best practices to continuously improve existing systems and processes. 

Required Skills & Experience: 

• 12+ years of experience in Data Architecture / Data Engineering roles.  
• Proven expertise in data modeling, ETL/ELT design, and cloud-based data solutions (AWS Redshift, Snowflake, BigQuery, or Synapse). 
• Hands-on experience with data pipeline orchestration tools (Airflow, DBT, Azure Data Factory, etc.). 
• Proficiency in Python, SQL, and Spark for data processing and integration. 
• Experience with API integrations and data APIs for AI systems. 
• Excellent communication and stakeholder management skills. 

🌐 About Us:

Exotica IT Solutions is at the forefront of digital transformation — delivering cutting-edge solutions in AI, automation, and custom software development.

Join Exotica IT Solutions and lead our marketplace-driven growth journey!

🔹 What You’ll Do:

✅ Lead and scale our IT sales strategy on Upwork & similar platforms

✅ Drive high-quality lead generation and conversions

✅ Create compelling proposals, pitch decks & RFP responses

✅ Build and manage a high-performing sales & Upwork specialist team

✅ Strengthen client relationships and boost long-term retention

✅ Optimize our Upwork presence to increase win rates and visibility

✅ Report actionable insights to leadership on key sales metrics

🔹 What We’re Looking For:

✔️ 5+ years in B2B/B2C IT services sales

✔️ 6+ years of hands-on experience with Upwork or similar platforms

✔️ Strong leadership, communication, and technical understanding

✔️ Proven ability to hit revenue targets and grow accounts

✔️ Flexible to engage across time zones.

👉 Ready to take the lead? Apply now or DM us for more details.

🌐 www.exoticaitsolutions.com

Requirement Details:

Experience: 4 + Years

Qualification: CA

Preferred Mumbai candidates only

Job Description:

1) AR function including raising invoices, following up on due invoices.

2) AP function including managing vendors, processing invoices, reviewing employee expenses, financial planning & analysis, budget & project control.

3) Review employee expense reimbursements for accuracy and completeness.

4) Conduct audit of credit card spending for all employees and raise PO's and verify vendor invoices.

5) Assist with the month end close process and Annual reports.

6) Business planning, forecasting & budgeting

7)Seek methods to enhance overall efficiency and performance

8)Identifying cost-saving opportunities at the organizational level

9)Identify areas for improvement and develop solutions to prevent project delays and help company meet its budgetary and cash flow goals

10)Scheduling and managing timelines

Interested candidates can share their resume

Your Key Responsibilities

• Create product roadmaps and execute product strategies to grow the subscription business.
• Collaborate with business and marketing teams to ensure alignment with Product strategy
• Define metrics to measure the health and success of the subscription business.
• Identify  key levers to grow along each vector.
• Identify and execute opportunities to drive up subscriptions

Role:

• 3+ years of experience working on consumer technology products.
• You can evaluate key business goals and turn them into an effective roadmap.
• Ninja execution skills: You know how to influence people to get things done across any job function.
• You have great problem-solving skills and have an analytical mind to work through complex user problems.
• You are able to evaluate opportunities and progress towards goals without getting bogged down by complexity or ambiguity.
• You continually maintain a prioritized backlog with clear and concise user stories.
• People love working with you.
• You write and communicate your thoughts/ideas effectively.

• As an Oracle Cloud ERP Developer, you are responsible for designing, developing, and maintaining RICE Objects. Your specialization will be focused on cloud architecture, application integration, and cloud application development using Oracle Cloud.
• Deliver innovative integration solutions using Oracle's PaaS offerings and maintain or enhance the existing integration solution.
• Deliver technical expertise and technical leadership when implementing solutions and developments.
• Assist with defining Scope and estimates for new project or builds.
• Collaborate by sharing knowledge and best practice within the practice and cross lines of business.
• Develop peer network to provide and receive product and skills assistance.
• Draft and review the Technical Specification documents.
• Conduct and attend internal trainings and workshops

What would your day look like?

• Collaborate with Implementation Partner and IS teams across Providence and deliver New Builds, builds via Change requests, Data Conversions, Testing and Document Reviews

Who are we looking for?

• 4+ years of Experience with at least 2 Cloud ERP HCM Implementations
• Hands on experience in any of these modules - Core HR/Payroll/Benefits/Compensation/ORC
• Experience in Oracle Integration Cloud (PaaS) ideally with integrations to/from Oracle Cloud Application.
• Hand on experience in building integration/interfaces based on webservices (SOAP and REST), File based interfaces (Batch Processing), Database (SQL and PLSQL).
• Good understanding on file handling process using OIC with various file types like XML, CSV and JSON.
• Ability to understand and develop complex integrations and should have good knowledge in integration patterns and error handling mechanism.
• Good understanding of Oracle PaaS architecture and security concepts Comfortable in XML and XSLT processing.
• Experience in ERP Cloud with knowledge in modules like Core HR, Payroll, Benefits and Absence Management.
• Should be well versed with Fusion HCM data load capabilities like HDL, PBL, Spreadsheet Loader.
• Should have worked on Oracle Fusion Functional Setup Manager (FSM) to implement enhancements.
• Should be aware of customization process in ERP Cloud: Sandboxes, Page Integrations, Application and Page Composer etc.
• Excellent communication, interpersonal skills and Ambitious individual who can work under their own direction towards agreed targets/goals.

Designation- L1 Tech Support 

Location – Kharghar

Experience -  2 to 5 years

L1 Tech Support: BE/Btech only.

• Must have minimum 2-3 years of support Experience on Financial transactions system
• Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
• Manage Production alerts and take necessary action as per the run-book
• Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
• Maintain and adhere production schedules to include ad-hoc requests
• Stopping and starting system processes
• Troubleshoot failures and determine best course of action
• Internal Stakeholder communications with respect to the daily production cycles
• Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
• SLA Adherence.
• Good Understanding of SQL and scheduling.
• Familiarity/Experience with UNIX, LINUX, Windows environments
• Familiarity with scheduling and job monitoring tools
• Must be able to do work in all 3 shifts (morning/afternoon/night

If interested, kindly share updated resume, current CTC and Expected CTC.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately