Quality Analyst- Edtech

Visionary Ed-tech Startup

Quality Analyst- Edtech

Unnati

Company

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Quality Analyst- Edtech

at Visionary Ed-tech Startup

Agency job

via Unnati

1 - 3 yrs

₹5L - ₹6L / yr

Delhi, Gurugram, Noida

Skills

MIT

codelabs

MIT Scratch

Python

Quality control

Quality management

Documentation

Assessment reviews

student reviews

scratch

Come join an ed-tech company that is creating a future and industry ready generation with their excellent courses.

Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.

As a Quality Analyst - Edtech, you will liaise with Operations and Training teams to synergise processes and business goals, and strategise implementation of critical measures.

What you will do:

Reviewing teacher-student interactions
Identifying potential quality issues per defined processes
Developing and implementing strategies to improve overall consumer experience
Ensuring key issues are escalated in a timely manner
Assessing alignment of output with functional and instructional specifications and requirements
Assisting with iterations of metrics, benchmarks and process documentation
Preparing feedback reports
Preparing action reports

What you need to have:

1-3 years experience in Quality Assessment/ Auditing in EdTech assessing online classes on Scratch and Codelabs will be given preference.
BTech graduate with excellent knowledge of MIT Scratch, Python and Codelabs
Extremely strong organizational and communication skills with a strong focus on customer service.
Experience in creating assessment sheets and conducting calibrations
Detail-oriented, solution-driven, compliance-minded and results-oriented
Highly motivated to solve problems with proven troubleshooting skills and ability to analyze problems by type and severity
Ability to juggle multiple priorities successfully
Familiar with standard concepts, practices, and procedures within the field
Ability to work in a fast-paced, dynamic, result-driven, and high-growth organization and meet strict deadlines.
Takes a sense of ownership
A team player, with the ability to give and receive constructive feedback

Come join an ed-tech company that is creating a future and industry ready generation with their excellent courses.

As a Quality Analyst - Edtech, you will liaise with Operations and Training teams to synergise processes and business goals, and strategise implementation of critical measures.

What you will do:

Reviewing teacher-student interactions
Identifying potential quality issues per defined processes
Developing and implementing strategies to improve overall consumer experience
Ensuring key issues are escalated in a timely manner
Assessing alignment of output with functional and instructional specifications and requirements
Assisting with iterations of metrics, benchmarks and process documentation
Preparing feedback reports
Preparing action reports

What you need to have:

1-3 years experience in Quality Assessment/ Auditing in EdTech assessing online classes on Scratch and Codelabs will be given preference.
BTech graduate with excellent knowledge of MIT Scratch, Python and Codelabs
Extremely strong organizational and communication skills with a strong focus on customer service.
Experience in creating assessment sheets and conducting calibrations
Detail-oriented, solution-driven, compliance-minded and results-oriented
Highly motivated to solve problems with proven troubleshooting skills and ability to analyze problems by type and severity
Ability to juggle multiple priorities successfully
Familiar with standard concepts, practices, and procedures within the field
Ability to work in a fast-paced, dynamic, result-driven, and high-growth organization and meet strict deadlines.
Takes a sense of ownership
A team player, with the ability to give and receive constructive feedback

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

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