Quality Analyst- Edtech

Come join an ed-tech company that is creating a future and industry ready generation with their excellent courses.

 

Our client is one of the largest online education company in India. It focuses on training the students to be industry-ready and providing expert knowledge through the convenience of the internet.

For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.

The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.

 

As a Quality Analyst - Edtech, you will liaise with Operations and Training teams to synergise processes and business goals, and strategise implementation of critical measures.

 

• Reviewing teacher-student interactions
• Identifying potential quality issues per defined processes
• Developing and implementing strategies to improve overall consumer experience
• Ensuring key issues are escalated in a timely manner
• Assessing alignment of output with functional and instructional specifications and requirements
• Assisting with iterations of metrics, benchmarks and process documentation
• Preparing feedback reports
• Preparing action reports

 

• 1-3 years experience in Quality Assessment/ Auditing in EdTech assessing online classes on Scratch and Codelabs will be given preference.
• BTech graduate with excellent knowledge of MIT Scratch, Python and Codelabs
• Extremely strong organizational and communication skills with a strong focus on customer service.
• Experience in creating assessment sheets and conducting calibrations
• Detail-oriented, solution-driven, compliance-minded and results-oriented
• Highly motivated to solve problems with proven troubleshooting skills and ability to analyze problems by type and severity
• Ability to juggle multiple priorities successfully
• Familiar with standard concepts, practices, and procedures within the field
• Ability to work in a fast-paced, dynamic, result-driven, and high-growth organization and meet strict deadlines.
• Takes a sense of ownership
• A team player, with the ability to give and receive constructive feedback