Production support engineers

at Wallero technologies

DP
Posted by Satya Gopaal
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Hyderabad
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4 - 8 yrs
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₹1L - ₹18L / yr
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Full time
Skills
SQL server
Production support
SQL Azure
  • Should experience in MS SQL Server.
  • Production Support of Applications in SQL
  • Good in Azure platform and experience in Ticketing tools like, ServiceNow/Jira.
  • Analyse the query failures for cause and recommend technical resolution.
  • Provide work-around solutions where possible to restore the service.
  • Recommend solutions to application teams if code change is required.
  • Ability to demonstrate strong analytical skills.
  • Manage and work on Incidents and resolutions.
  • On-Call Support for production critical applications where stringent SLA compliance is essential.
  • Liaise with customers and manage customers’ expectations on incidents.
  • Define, document, and implement processes and procedures for supporting production environment.
  • Work with developers to implement the change & document it.
  • Must be able to communicate effectively and work well within a team environment.
  • Follow proper escalations procedures.
  • Good understanding of ITIL concepts.
  • Excellent communication, interpersonal and analytical skills.
  • Excellent listening skills, self-starter, assertive, thorough, follows established procedures and the ability to meet deadlines.
Read more

About Wallero technologies

Founded
2007
Type
Size
100-1000
Stage
Profitable
About
Wallero is a global leader in providing business solutions, IT services, consulting; with a large network of innovation & delivery centers. Know more!
Read more
Connect with the team
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Nikitha Muthuswamy
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Satya Gopaal
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Priya Karunakaran
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Abilash Perumandla
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Keerthana M
Company social profiles
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