Our company is a niche bolt-on supply-chain software provider that provides highly customizable, optimization-enhanced WMS functionality. The team is high impact and highly intelligent and recognized as one of the best installation and support organizations. This is a challenging role that requires the ability to quickly get software back up and running, gather needs, understand a wide range of factors and then quickly configure the software for a conference room pilot. Once this is complete it may be necessary to travel to a client site to install and train – but travel is generally less than 5-10%. The software is highly reliable so the majority of support is expanding the configuration to unleash additional functionality or answering questions such as "why did the software do that?" An important task is to help customers recognize more value from their SaaS investment through on-line training, monitoring, and control. Summary of duties---Advanced troubleshooting and configuration for mission-critical supply chain applications • Manage and track incidents and make sure they are worked expeditiously. • Perform staff scheduling to ensure Service Desk coverage • Provide training to small groups or individually, and through written documentation FAQ’s, and “how to” documents. • Monitor and drive metrics related to call resolution and hold times. • Recommending procurement/purchasing decisions related to hardware and software. • Manage deployments, system refreshes, upgrades and other infrastructure projects. • Enforce change management and compliance processes and workflows. • Data transfers and best practices regarding the roll out. Our organization is flexible-- so if you have skills we can use, then we are happy to put them to work!! Requirements and Experience The successful candidate will have drive and an above-average IQ. She or he will be able to work with people ranging from hourly team members to senior managers and be able to build relationships with client IT staff. We want a Software professional with 3+ years experience, some university degree preferred, and a track record of learning complex logistics software quickly. Technical skills desired are Linux, Windows 2012, etc., SQL server or Oracle, networking and virtual servers. Some knowledge of web technology would be helpful Location: Work from home Type: Full-time but would consider Part time for an exceptional candidate Hours : Saturday, Sunday, Monday, Tuesday. Each day is an 8-hour of work but with 4 hours on-duty monitoring and being on call.
Duration of contract: 12 Months Total Yrs. of Experience: 7years Relevant Yrs. of experience: 7years Detailed JD *(Roles and Responsibilities): · 7 yrs experience with technology. · Proven experience with heavy usage of SSIS and SQL database tool and related infrastructure like development, deployment, administration and investigation of issues with quick turnaround (functional as well as performance). · Demonstrated development/deployment/administration/support with SSAS Tabular project using advanced concepts like percentile, partitioning, row level security implementation is a must · Good understanding of reporting UIX and demonstrated development of reports using "Online Microsoft Power BI" features and visuals for 5K+ users. · Demonstrated effective and proactive communication with clients · In general, the candidate would be working in fast paced agile environment having around 8-10 team members to work with and direct daily client interaction (in second shift 2pm to 11pm) in GDM model. The daily activities would be as below but not limited to o identify data needs and analyze available data o comprehend business and technical requirements o analysis of code and understanding existing system o and preparing high level design document, low level design o contributions to schedule and effort estimation o Build, Unit testing, Understanding of configuration management · SQS Server 2016 experience is plus · Azure experience related to Microsoft business intelligence stack is a plus · SSRS experience is good to have