DataBase Architect

Key Responsibility Areas:

• Design, build and deliver Enterprise software solutions.
• Write code with standards and conventions and follow best practices.
• Encourage and lead innovation and solid lifecycle processes.
• Collaborate with development teams on work definition, estimation and prioritization
• Lead and grow as a professional software engineer.
• Full ownership of product deliveries and mentoring junior team members.
• Preparing curriculum to train junior developers for Java Web Development
• Strong client interactions to provide excellent Quality of Service.
• Owning the code base and making sure all code is reviewed and is of very high quality.
• Write and modify coding conventions and standards documents for all development

Required Skills:

Technologies/Frameworks – 

• Core Java, J2EE, 
• Spring Core and Spring MVC, Sprint Boot, Spring Security, 
• JDBC, Hibernate, RESTful APIs, SOAP WebServices
• Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage
• Junit or Mockito frameworks
• Maven, Git
• Knowledge Data Structures, 
• SQL, MySQL 
• Designing relational database schemas
• Basics of AWS, Cloud, Microservices

• Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
• Strong knowledge of working in Integrations of 3^rd party APIs and creating the new APIs.
• Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.
• Domain Preference
• BFSI, FinTech

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Snowflake, DBT , PL/SQL , Azure/AWS Overall Knowledge , Knowledge on DB Modelling , Knowledge on Data Warehouse concepts , Well versed with Agile Delivery, ETL Tools – Informatica/ADF

Good-to-Have

Azure 900/104/204 Certified, Informatica/SSIS/ADF

SN

Responsibility of / Expectations from the Role

1

Assist in the design and implementation of Snowflake-based analytics solution (data lake and data warehouse) on Azure.

2

Profound experience in designing and developing data integration solutions using ETL tools such as DBT.

3

        Hands-on experience in the implementation of cloud data warehouses using Snowflake & Azure Data Factory

4

Solid MS SQL Server skills including reporting experience.

5

Work closely with product managers and engineers to design, implement, test, and continually improve scalable data solutions and services running on DBT & Snowflake cloud platforms.

6

Implement critical and non-critical system data integration and ingestion fixes for the data platform and environment.

7

Ensuring root cause resolution to identified problems.

8

Monitor and support the Data Solutions jobs and processes to meet the daily SLA.

9

Analyze the current analytics environment and make recommendations for appropriate data warehouse modernization and migration to the cloud.

10

Develop Snowflake deployment (Using Azure DevOPS or similar CI/CD tool) and usage best practices.

11

Follow best practices and standards around data governance, security and privacy.

12

Comfortable working in a fast-paced team environment coordinating multiple projects.

13

Effective software development life cycle management skills and experience with GitHub

14

Leverage tools like Fivetran, DBT, Snowflake, GitHub, to drive ETL, data modeling and analytics.

15

Data transformation and Data Analytics Documentation

Job Title: State Sales head Job Category: Full time

Qualification Graduate in computer science, BE, /MBA Location Haryana State

Salary Range 50000 PM + Incentives Experience: More than 5 years

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Haryana state. Ambitious and energetic candidates required

expertise in customer acquisition strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research, competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follows the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Company Profile: Scholarclone is an innovative EdTech company committed to transforming education

through cutting-edge technology solutions. We provide a range of online learning & administrative platforms,

resources, & tools designed to empower educators and learners alike. With a mission to make education

accessible and engaging, administrative solutions and integrated business applications to a wide spectrum of

clients including education institutes.

About the Company:

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. A trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Our client is led by seasoned bankers and works with the largest and most reputed investors.

About the Role:

Role: PMS Operations

This role reports to Managing Director – PMS

Location - Ahmedabad

Candidate shall be responsible for:

• Managing day-to-day operational activities like preparing & executing transactions, updating portfolio sheets, etc

• Month-end reports reconciliation as per SEBI format

• Preparation of MIS

• Assisting the sales team with client/distributor information requests

Qualification:

• 5+ years of experience in PMS / Broking Operations

• Advanced proficiency in Microsoft Excel

• Graduate with a basic understanding of the stock market & PMS

Job Description:

We are hiring freshers for our International Chat Support Team to assist customers via chat, resolve queries, and provide exceptional service.

Requirements:

• Any Graduate (Freshers welcome).
• Excellent written English skills.
• Strong problem-solving ability.
• Basic computer knowledge.
• Willingness to work in rotational shifts.

Perks:

• Competitive salary + incentives.
• Career growth opportunities.
• Friendly work environment.

Sales Development Representative - US

As our SDR, you'll play a crucial role in supporting our sales teams by conducting in-depth account and persona research to fuel personalized email communication campaigns and LinkedIn outreach. You'll be a data detective, unearthing valuable insights about target audiences and crafting compelling messages that resonate. This role carries a target to generate meetings from the US region by doing an outbound approach.

Responsibilities:

Account & Persona Research:

Email Personalization & Content Creation

Qualifications:

• Identify and research high-potential target accounts for Needl.ai

using internal data, industry reports, and other resources.

• Develop detailed buyer personas
• Analyze competitive landscapes and highlight Needl.ai 's unique value proposition for target accounts.

* Maintain and update internal databases with accurate and relevant account information.

• Assist with crafting personalized email communication campaigns tailored to specific target accounts and personas.
• Assist with various marketing tasks, including social media management, website content creation, and event planning.
• Stay up-to-date on industry trends and best practices in B2B marketing and email personalization.

Responsibilities:

- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.

- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.

- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.

- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.

- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.

- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.

- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.

- Ensure high availability, performance, and security of cloud infrastructure and applications.

- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.

Requirements:

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.

- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.

- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.

- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.

- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.

- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.

- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.

- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.

Key Result Areas: 

• Build world class Webapps for the Ola Electric ecosystem.
• Work on a full product development lifecycle from requirement gathering, product design, development, to roll out and maintenance
• Effectively collaborate with multiple teams and stakeholders including product and design
• Own the delivery of multiple features of the product end to end 
• Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
• Experience in building Websites from Scratch is a big plus

Key Skills Required: 

• Min 3+ Years in Web Application Development
• Write clean, solid and testable code while keeping the user experience fast and reliable
• Strong understanding of HTML, CSS, JS, JQuery, Reach, Redux 
• Proficient in Web Interface designing
• Experience in developing reusable UI components
• Deep functional knowledge or hands on design experience with Web Services 
• Strong grasp of security principles and how they apply to E-Commerce websites.